User Guide for GoPioneer models including: Connect Desktop App, Desktop App, App
GoPioneer Connect Quick Reference Guide Receiving a Call If enabled via Controls, a dialog box appears in the bottom right-hand corner of the screen when an incoming call is
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GoPioneer Connect Desktop Quick Reference Guide Dialpad Contacts Recents Messages Custom Tabs Logging In Enter your administrator provided Username and click Login at the initial App color and name may vary for instructional purposes. login screen. The system remembers your login thereafter. If you entered it correctly, the LED on the bottom left of the screen will appear green. If you did not enter your credentials correctly, it will appear red meaning you are not connected properly. You can change your login info by selecting SETTINGS / ACCOUNTS / press EDIT on the Application Account. Change your username and or password and click SAVE. Logging Out This application continues to run on your computer to allow you to accept incoming calls to your line. If you wish to exit or QUIT the application, go to the bottom right corner of your screen, click on the running applications window and then right click QUIT on the Smart Office Connect Application. Do Not Disturb Settings Interacting with Contacts Initiate instant messages and calls by clicking on contacts that are in Quick Dial, Contacts, Messages and Recents. See their phone or online presence and choose the best way to interact. Right Click on Quick Dial Click to Dial or Email Contacts Setting Your Preferences Changing your login credentials, notification sounds, device choices and controls such as your language, popup notifications, enable launch at startup. Info on the application such as software version & date Login & account info including Microsoft & Google contact integration Ringtone & Text tone notifications Microphone & Speaker selections, volume, noise suppression, ringtones, etc. Enable at startup, popup notifications for incoming calls, language Receiving a Call If enabled via Controls, a dialog box appears in the bottom right-hand corner of the screen when an incoming call is received. Choose to Answer or Reject the call. Application Logs to send to support, if required Resets app, deletes all quick dials, call and message history If you do nothing, you will receive a missed call notification popup with options to show you the missed call, call them back or dismiss the notification. GoPioneer Connect Desktop Quick Reference Guide Continued Contacts Access & search your Enterprise Directory, Microsoft, or Google (optional) contacts. Click to dial, email or message contacts from here. If you click the pushpin this contact will be added to your Quick Dial numbers with optional BLF. Add new Quick Dial Entries by clicking the "+" icon when Quick Dial is selected and choose to enable presence by selecting BLF. Click to Dial or Email Contacts Recents Users can access their incoming, outgoing & missed call history. The icon on the menu bar shows the total number of missed calls and each entry shows the total number of missed for each contact. If you click each contact, you will see call history including call recordings and can delete each entry as required. Call Controls Manage audio, enter DTMF digits, mute/unmute, hold/resume, blind or assisted transfer the call using the controls within the Dialpad window. Icon Function Speaker / Microphone Selection Mute / UnMute Hold / Resume End Call Dialpad for DTMF entry Add Contact to Call Dialpad Use the dialpad to make calls. You can click to enter each number or paste numbers then click the phone icon to call. Click the voicemail icon to check voicemail messages. A number will appear in a red icon, next to the voicemail icon with the number of unheard voicemail messages you have. Recents Call History Options Blind Transfer Assisted Transfer Call Info Click to Call Additional Icons Additional icons may appear on the left margin based upon your administrator or enterprise settings (training, help, portals). Messages The Messages tab provides a history of conversations and provides notification of unread chat messages. Click a listing in the history to continue the conversation, right click on a contact to delete all messages or your complete message history. You can delete individual message entries, all message or all message history. You can filter on all outgoing or all incoming messages. BLF States State Meaning IDLE User is IDLE, not on the phone RINGING Line is ringing ON CALL User is active on a call ERROR Error retrieving BLF statusMicrosoft PowerPoint for Microsoft 365