Troubleshooting
| PROBLEM/Error Code Displayed on Screen | POSSIBLE CAUSE | WHAT TO DO |
|---|---|---|
| When the water tank is filled, neither cold nor hot water comes out. | Uneven placement and tilt of the water tank | Make sure the water tank is full and pushed down to ensure good installation. If the dispensing problem persists, contact Breville Customer Service. |
| Slow water flow rate | Aging of pump or inlet at the base of the unit is clogged | Contact Breville Customer Service. |
| Small amounts of black particles in water tank | These are small pieces of carbon from the filter. These carbon particles are food grade and are not harmful. They will not impair the performance of your filter or unit. | Flush your water unit and water filter cartridge. Refer to ‘Flushing the Breville AQUASTATION™' (page 12) and ‘Preparing the Activ360 Filter' (page 12). NOTE: Some carbon fibre residual may still be present after flushing the water unit and filter. |
| START/STOP Button does not respond | The unit is not connected to the power | Plug in to a usable power outlet and turn power on. |
| Leakage from water tank | The water tank is filled beyond the maximum water level | Ensure water is only up to the MAX water level marking. If leakage continues, please contact Breville Customer Service. |
| Tank is not firmly pushed into position | Replace the water tank, pressing down to ensure that it is properly positioned and attached to the unit. | |
| Odd taste of the water | The filtered water is not used for a long time | Discard the remaining water in the water tank and refill with fresh tap water. Depending on the length of time, the filter may require flushing again. |
| "FILTER RESET" flashing on LCD screen. | The filter has reached end of life | Replace with new filter. |
| Filter needs to be changed or filter reset has not been actioned | Change the filter if required, turn the FUNCTION dial until the indicator on the LCD screen reaches the FILTER RESET function and press ADJUST/SET button once to reset. | |
| LO | Water temperature in water tank less than 5 °C | Fill water between 5 °C to 40 °C. |
| HI | Water temperature in water tank is higher than 40 °C | Fill water between 5 °C to 40 °C. |
| E03 | Protection against power supply fluctuations | To clear the error message, turn the power off at the power outlet and unplug the unit. Reconnect the unit to a power outlet and turn the power on. If the dispensing problem persists, contact Breville Customer Service. |
| E04 | Heating element malfunction | Turn the unit off at the power and Contact Breville Customer Service. |
| E05 | Dry boil protection | Contact Breville Customer Service. |
| E06 | Cooling Tank NTC open or short | Contact Breville Customer Service. |
| Altitude Sensor Failure | You can continue to use the appliance, however, contact Breville Customer Service as a change in altitude will impact performance. |
If you cannot remedy problems by using the troubleshooting chart above, contact Breville Customer Service.
