Saskatoon Spa Portable Plug & Play - Black Ice Series Owner's Manual

Product Specifications

Electrical:

120V/15A

Weight:

350 lbs (Dry), 1550 lbs (Filled)

Water Capacity:

550 L

Jet Count:

12

Seat Count:

4

Size:

63" x 63" x 29"

Pump(s):

1 x 2 Speed 1.5 HP

Heater:

1.0 kW

Filter(s):

1 x 50 sq ft Glacier Antimicrobial Filter (KA-10082)

Safety Information

Important Safety Instructions

1. WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
2. DANGER: Risk of accidental drowning. Extreme caution must be exercised to prevent unauthorised access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.
3. DANGER: Risk of injury. The suction fittings in this spa are sized to match specific water flow created by the pump. Should the need arise to replace the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
4. DANGER: Risk of Electrical Shock. Install at least 5ft (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5ft (1.5m) of metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire.
5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5ft (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer.
6. ELECTRICAL SUPPLY: The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with the national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5ft (1.5m) from the spa water.
7. WARNING: To reduce the risk of injury:
   • The water in the spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when the spa use exceeds 10 minutes.
   • Since excessive water temperatures have a high potential for causing fetal damage during early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F).
   • Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.
   • The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
   • Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
   • Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
8. AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model)
   • CAUTION: Risk of Electrical Shock. Do not leave compartment door open.
   • CAUTION: Risk of Electrical Shock. Replace components only with identical components.
   • WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to system.
   • CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.
   • CAUTION: Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio / video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to a qualified service personnel.
   • This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.
   • CAUTION: Do not operate audio video controls while inside the spa
9. Installation of the spa for other than a residential dwelling will result in voiding the manufacturer's warranty.
10. Do not bring any object into the spa that could damage the spa shell.
11. Never insert any object into any opening.
12. WARNING: Do not sit on the spa cover or place objects on it.
13. Remove any water or debris that may collect on the spa cover.
14. WARNING: Do not use the spa immediately after strenuous exercise.
15. If you feel pain or dizziness at any time while using the spa, discontinue use and contact a physician.
16. WARNING: To reduce risk of injury it is especially important that persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes consult their doctor before using the spa.
17. WARNING: Observe reasonable time limits when using the spa. Long exposures at high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning.
18. WARNING: The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized area of the body may cause bruises to the skin.
19. IMPORTANT: The included warning sign must be posted where all users of the spa can see and read it.
20. WARNING: To avoid risk of drowning. The spa cover should be in place and properly latched when spa is not in use.
21. IMPORTANT: Read and understand the warnings on the spa cover.
22. Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.

Reduce the Risk of Electrocution

• Never place an electric appliance within 5ft (1.5m) of spa. ⚡

Reduce the Risk of Children Drowning

• Supervise children at all times. ?‍?‍?‍?
• Attach and lock down spa cover after each use. ?

Reduce the Risk of Overheating

• Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care. ?
• Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness. ?
• Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness. ?

When Pregnant

Soaking in hot water for long periods can lead to pregnancy concerns. Measure water temperature before entering.

• Do not enter spa if water is hotter than 100°F (38°C). ?️
• Do not stay in spa for longer than 10 minutes. ⏳

Quickstart Guide

Follow these steps for a quick setup:

1. Register Warranty: Ensure your warranty is registered at canadianspacompany.com/warranty ?.
2. Electrical: Your spa is ready to be plugged in as 120V. For 240V installation, consult a licensed electrician. ⚡
3. Fill Hot Tub: Fill water to halfway up the filter housing. ?
4. Insert Filters: Once the hot tub is filled, install your new Glacier Antimicrobial Filter Set. Do not overtighten.
5. Power On: Plug the GFCI into a dedicated 15 amp outlet and follow startup instructions. ?
6. Add Chemicals: Follow the Spa Chemical Startup Guide to balance your water. ?
7. Wait for Water to Heat: The water will take 24-48 hours for 120V to reach full temperature. ⏳
8. Enjoy: Sit back and relax in your brand new spa! ?

Installation

Winter Install

Do NOT proceed with installing your hot tub in freezing temperatures! In colder temperatures, place a space heater inside the cabinet immediately after delivery for 24 to 48 hours before installation to prevent startup issues. Ensure the space heater is positioned to not directly face the spa's pipes and set to the lowest heat and fan setting.

Licensed Electrician

A licensed electrician can install the wiring by drilling a hole into any panel and terminating the connection at the control pack. This step is not required for a 120V Plug & Play spa.

Proper Spa Base

All hot tubs must be placed on a proper base that is reinforced for the weight of the hot tub, water, and people. The base must be flat and in contact with the entire base of the spa. A base that can support at least 150 pounds per square foot, such as a 4-6 inch poured concrete pad, is recommended.

Attach Spa Cover

Lay the cover onto the hot tub, pulling the cover skirt down around the perimeter. Pull down the locking, adjustable straps and secure to cabinet panels with included hardware. Always lock your cover when the spa is unattended. Do NOT walk or sit on the spa cover.

GFCI Troubleshooting (240V ONLY)

Most 240V GFCI tripping problems are due to incorrect wiring. Refer to the diagrams for troubleshooting.

If Correct Wiring is Verified

• IMPORTANT: All electrical installation work must be performed by a qualified electrician and conform to local codes.
• Check if the proper sized GFCI is installed.
• Ensure the GFCI is rated for more amperage than the system will draw.
• For a 240V system, the GFCI must include a load neutral out.
• NOTE: If the white load neutral wire is routed from the GFCI neutral bar directly to TB1 in the system box, the GFCI will trip when a 120V device is activated. This is a common reason for immediate tripping.
• If wiring is correct and GFCI won't reset, unplug the heater and try to reset.
• If GFCI trips again, unplug the pump and reset. If it continues to trip, repeat for the ozone generator.
• If GFCI stops tripping after unplugging a component, turn off power, plug in each component except the one that tripped the GFCI. Power up the system. If GFCI no longer trips, the problem component is identified.
• Repair or replace the component as instructed by the manufacturer.
• If everything appears to be in perfect working order, the GFCI may be defective.

WARNING: The owner should test and reset the GFCI on a regular basis to verify its function. Refer to diagrams.

Electrical Installation Diagram

240V GFCI Electrical Installation

This section details the electrical connections for a 240V GFCI installation. It includes diagrams showing the House Breaker Box and the GFCI Breaker Box, illustrating the connections to the Control Pack. Key components include:

• Ground Terminal: Connects to the ground rod. ?
• Hot Terminals (1 & 2): Connect to the hot wires from the power source. ?
• Neutral Terminal (3): Connects to the neutral wire. ⚡
• Control Pack: The central unit receiving power.
• GFCI Breaker Box: Contains the GFCI breaker and terminals.
• House Breaker Box: The main electrical panel.

A voltage table is provided to guide probe placement for testing correct voltage across terminals.

Feature Functions

Black Ice Series Feature Functions

The spa features several key components:

• 1 Air Control: Adjusts air flow for hydrotherapy. ?
• 2 Suction Intake: Draws water from the bottom of the tub for efficiency. Ensure it is clear and clean. ?
• 3 Filter Housing: Contains the spa filter for water purification. Filter replacement is recommended every 120 days. ?
• 4 Controls (topside): The control panel for programming spa functions. ?️

Equipment Locations

Equipment Locations

Key equipment is located within the spa's cabinet:

• 1 Pump(s): Provides water circulation and jet power. ⚙️
• 2 Control Pack & Heater: Manages spa functions and heats the water. ?️
• 3 Drain: Valve for draining the spa. ?
• 4 Ozone Generator: Helps sanitize water. ?
• 5 Electrical* (Designated electrical panel): Houses the electrical connections. ⚡

Component Descriptions

Pumps

Canadian Spa Company's multi-speed pumps offer up to 400% more hydro massage configurations, providing endless combinations of jet speeds and power for relaxation or exercise.

Ozone Generator

When injected into the hot tub water, ozone helps sanitize the water by reducing the amount of chemicals needed. The ozone generator automatically runs during the filtration cycle.

Control Pack & Heater

The control pack software uses patented technology and a microprocessor to intelligently monitor water temperature and detect issues like runaway pumps or stuck relays.

Electrical*

Plug and play models have designated electrical panels. For 240V models, you can choose the panel for wiring. Ensure proper placement when positioning the tub.

Drain

Twist and pull the drain valve to access the drain. Attach a garden hose for convenience. Seasonal water changes are recommended.

Find Us on YouTube

Subscribe to the Canadian Spa Company YouTube channel for tips, tricks, installation instructions, and part replacement videos. Follow @canadianspacompanyNA.

Control Centre Guide

Your Control Centre (TP500S)

The control centre allows programming of electrical functions. Key indicators and controls include:

• A - Heat: Indicates the heater is on.
• B - Ready Mode: Maintains set temperature at all times (recommended for winter).
• C - Rest Mode: Heater runs only during filtration cycles (recommended for summer).
• D - Light: Offers 12 color choices. ?
• E - Cleanup Cycle: Pump runs for 30 minutes after use to filter and clean.
• F - Jets 1: Pump 1 on (longer lines for high speed).
• G - Jets 2: Pump 2 on (shorter lines for low speed).
• H - Temperature Range: Set between 80°F and 104°F. ?️
• I - SET: Appears when changing settings.
• J - Filter Cycle: Indicates the spa is running its filtration cycle. ?

Start Up Sequence

1. Upon power application, the system version number is displayed.
2. Ensure the displayed voltage (120V or 240V) matches your setup.
3. The spa will attempt to "Prime". Press "TEMP UP" to bypass. Do NOT press "pumps" at this time.
4. Pump 1 will run on low speed to read current temperature and then begin heating to the set temperature.
5. Note: A "TOO COLD" message may appear if the initial water is too cold. The pump will continue until 45°F, then the heater will turn on.

Setting the Temperature

1. Pressing "TEMP UP" or "TEMP DOWN" will cause the current set temperature to flash.
2. Press "TEMP UP" or "TEMP DOWN" to set the desired temperature while numbers are flashing.
3. When flashing stops, the temperature is set and the current water temperature is displayed.
4. Once set, a flashing heat icon will appear. When it stops flashing, the heater is active. Note: Jets 1 low speed will continue until the set temperature is reached.

Turn On the LED Lights

• Press the "LIGHT" button to activate lights. ?
• Press "LIGHT" repeatedly until the desired light setting is active.

Turn On the Pumps

• Press "JETS 1" for pump 1 low speed. Press "JETS 2" for pump 2 (if available). ?
• Press "JETS 1" or "JETS 2" again for high speed.

Change the Spa Heating Mode (Ready/Rest)

• Press "MENU" until "MODE" is displayed.
• Press "TEMP UP" or "TEMP DOWN" to select Ready (R) or Rest Mode, then press "MENU" to confirm.
• Note: READY mode is recommended.

Ready Mode: Automatically runs the pump at low speed every 30 minutes to check temperature and heat if needed. Recommended for winter to prevent freezing.

Rest Mode: Heats only during filtration cycles. If set for 2 hours, the pump runs only during that period unless jets are manually activated.

Set the Filter Duration (in hours)

• Press "MENU" until "FLTR" flashes.
• Press "TEMP UP" or "TEMP DOWN" to set filtration hours (e.g., 2:00 means 4 hours per day). Press "MENU" to confirm.
• Note: This is a reminder only; the spa does not monitor chemicals or filters.

Flip/Invert the Display

• Press "MENU" until "FLIP" flashes.
• Press "TEMP UP" or "TEMP DOWN" to set screen orientation. Press "MENU" to confirm.

Spa Chemical Startup Guide

Available Chemicals

Granules de Chlore, Clarifiant de Spa, Agent Antimousse, Inhibiteur de Tartre, Choc de Spa, Booster d'Alcalinité, pH Plus, pH Moins, Bandelettes de Test. Store chemicals in a cool, dry place.

Using Chemicals

Start by testing your water, then balance chemicals in this order: Alkalinity, pH, Chlorine.

Step 1: Alkalinity Booster

Adjust alkalinity to 80-150 ppm. Use pH Down to reduce. Wait 30 minutes after adding.

Step 2: pH Up / pH Down

Adjust pH to 7.2-7.6. Wait 30 minutes after adding.

Step 3: Chlorine Granules

Add 15g per 1000L. Wait 30 minutes after adding.

Step 4: Other Chemicals

Use other chemicals like Spa Shock, Stain & Scale Control, Spa Flush as needed.

Use 80% less chlorine with the Glacier AO₃P system!

Chemical Kits Available

Starter Chemical Kit, Deluxe Chemical Kit.

Maintenance Schedule

Follow this schedule for optimal spa performance:

Reminder: Your spa must be winterized if shutting down for winter.

Spa Water Test App

Use the Canadian Spa Company Spa Water Test App for personalized water care guides.

1. Dip your test strip into your spa water.
2. Select the colors shown on the test strip into the "Water Test Center" screen of the app.
3. Instantly receive a custom guide for your spa water!

Warranty Information

Need Assistance? We're Here to Help

When contacting for assistance, please provide the following:

• First/Last Name
• Email Address
• Phone Number
• Brief Description of Issue

Register your warranty: canadianspacompany.com/warranty ?

Check our support page: support.canadianspacompany.com ?

Create a service ticket: canadianspacompany.com/ticket ?

Call us: CA: 1-877-909-7727 ? | US: 1-844-879-7727 ?

Email us: service@canadianspacompany.com ✉️

Limited Warranty

Structural Warranty

Warrants the spa shell structure against water loss due to structural failure for a period of *year(s) from the date of purchase by the original owner.

Surface Warranty

Warrants the acrylic finish against defects in material and workmanship, including blistering, cracking, or delamination, for *year(s) from the original purchase date.

Equipment/Plumbing Warranty

Warrants functional equipment and plumbing to be free from defects for *year(s) from the date of purchase.

Acrylic Portable Spas: Structure: 5 years, Surface: 1 year, Equipment/plumbing: 1 year.

Acrylic Non-Portable Spas: Structure: 10 years, Surface: 2 years, Equipment/plumbing: 2 years.

Extent of Warranty

Applies to spas manufactured after January 1, 2024, sold by authorized dealers to residential customers. Terminates upon transfer of ownership. Does not cover dealer-installed accessories. Installation, removal, and shipping costs are not covered. Purchaser is responsible for access and any costs related to spa removal/replacement. Void if used commercially.

Installation

Spa must be installed by a licensed and certified electrician for warranty validity. Customer is responsible for permits and certifications. Improper installation (e.g., aluminum wire, no proof of installation) voids the warranty.

Gazebo Warranty

One (1) year parts only warranty for authorized gazebo purchases.

Terms, Conditions and Limitations

Warranty void if defects are caused by unauthorized installation, alteration, repair, misuse, abuse, improper installation, water chemistry, maintenance, or acts of God. Misuse includes operation other than as directed in the manual. Failure to properly winterize can cause freezing damage.

Examples of Misuse and Abuse:

• Leaving spa uncovered when empty or covering with plastic film.
• Contact with unapproved cleaners or solvents.
• Operation outside 2-40°C water temperature range.
• Use of unapproved sanitizers.
• Failure to provide an even base support.
• Freezing damage due to improper installation timing.
• Use of non-approved filters.
• Adding chemicals without removing the spa cover.

Customer is responsible for returning faulty warranty parts.

Warranty Performance

Notify authorized dealer and create a ticket at support.canadianspacompany.com. Authorized technician will repair using genuine parts. Reasonable travel charges may apply. Warranty covers parts only; travel/on-site charges not included unless a Service Contract is purchased. Proper access is required.

Disclaimers

Canadian Spa Company is not liable for injury, inconvenience, loss of use, chemical/water damage, transportation costs, or consequential damages. Liability is limited to the amount paid for the product. No other warranties are valid. Cosmetic damage or normal wear and tear is not covered.

Company Contact Information:

North America Head Office: Canadian Spa Company, 1283 Cornwall Rd, Oakville, ON L6J 7T5. T: 1-877-909-7727. canadianspacompany.ca

Atlantic Office: Canadian Spa Company, 65 John Savage Ave Unit 6, Dartmouth, NS B3B 2C9. T: 1-877-909-7727. canadianspacompany.ca

Canadian Spa Company LLC: 10908 S Jordan Gateway, South Jordan, UT 84095. T: 1-844-879-7727. canadianspa.com

European Head Office: Canadian Spa Company, Canada House, Salbrook Road, Salfords, Redhill, Surrey, RH1 5GL. T: +44 1293 824094. canadianspacompany.co.uk

Canadian Spa Company meets ISO 9001 Standards.