SONICWALL Capture Client Integrates and Datto RMM User Guide

User Guide for SONICWALL models including: Capture Client Integrates and Datto RMM, Client Integrates and Datto RMM, Integrates and Datto RMM, Datto RMM

Datto RMM . Integration Guide

Integration Guide

SonicWall Inc.

Datto RMM . Integration Guide

2 giorni fa — SonicWall Capture Client and Datto RMM. Page 2. Downloading Package. Download the cc-install-component from the SonicWall Github repository: https://github.com ...

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DattoRMM CaptureClient IntegrationGuide

SonicWall Capture Client and Datto RMM
Integration Guide
This document describes how SonicWall Capture Client integrates with Datto Remote Monitoring & Management (RMM) tool. This integration helps install Capture Client on the endpoint using the Datto platform and displays that Capture Client is installed on the device details in device list page.
Versions:
l About Datto RMM l Requirements l Downloading Package l Configuring Datto RMM l Community Support

About Datto RMM
Datto RMM is an IT automation solution that helps companies track and manage IT assets from a single location. This document describes the steps that need to be performed to be able to configure the integration successfully. Datto RMM helps Managed Service Providers (MSPs/MSSPs) to secure, monitor, and manage endpoints remotely to reduce costs and improve service delivery.

Requirements
Before starting the integration, make sure that:
l The Datto RMM agent is installed on the endpoints and is being reported in the Datto RMM console. l The Capture Client Agent MSI package from the CC Console is downloaded.

l
The Tenant Token is Downloaded to use during Configuring Datto RMM

or copied

while downloading the Client Installer and store it

For more information, refer to Protection > Tenant Token section in Capture Client Protecting Assets with Security Policies Administration Guide.

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Downloading Package
Download the cc-install-component from the SonicWall Github repository: https://github.com/sonicwall/sonicwall-captureclient-rmm/tree/master/Datto.
Configuring Datto RMM
1. Login to Datto RMM tool and create a new component by choosing category as Applications.

2. Choose the sites where you want to install Capture Client.

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SonicWall Capture Client and Datto RMM

3. Choose the Batch command and copy the contents downloaded from file in step 1. Sample Datto RMM PowerShell script component inside the batch file: l For Capture Client Windows Agent version 3.7 and earlier: msiexec /i "SonicWall Capture Client.3.7.7.msi" /qn /promptrestart TOKENID=$ENV:CaptureClientTenantID /L*V "C:\CapCliInstall.log echo Product Installed Succesfully exit. l For Capture Client Windows Agent version 3.8 and above: msiexec /i "SonicWall Capture Client.3.8.msi" /qn /promptrestart tenantToken="$env:CaptureClienttenantToken /L*V "C:\CapCliInstall.log echo Product Installed Succesfully exit.
4. Download the MSI from Capture Client management console under Management > Client Installers, rename the downloaded msi to SonicWall Capture Client.msi and add to the file in the component.
5. Create 2 input variables required for the script.
The component can be used to create jobs and in turn install Capture Client on devices. 6. When choosing to use the above created component in a job the tenantId and version needs to be filled
based on the sites. For example, while creating a job for auto install of Capture Client on a given site the tenantId and version is filled for a site.

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SonicWall Capture Client and Datto RMM

7. Attach the MSI package as a file to the component (after removing the tenant details/checking the version matches). Enter the Site Settings as per below: l For 3.7 and earlier windows agent installation, add the CaptureClientTenantID into the Site Settings of the customer. l For 3.8 and above windows agent installation, add the CaptureClienttenantToken into the Site Settings of the customer.
The values for these variables can be found in the Capture Client console under the respective tenant. The tenantId can be found in the Capture Client console under Management > Tenant Settings.
The version can be found under Management > Client Installers based on the clients chosen.

NOTE: l Please make sure you use the right TenantId/tenantToken or the client will be installed under different (wrong) Tenant.
l Starting from Capture Client Agent version 3.8, use tenantToken parameter instead of TenantId used in 3.7 and earlier versions.

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SonicWall Capture Client and Datto RMM

TIP: To know more about Capture Client Installation via Command Line Interface or PowerShell, refer to this KB article.
Community Support
Please post your queries to SonicWall community for any help. To participate in the SonicWall Community, visit https://community.sonicwall.com/technology-and-support and login using your MySonicWall credentials.
SonicWall Support
Technical support is available to customers who have purchased SonicWall products with a valid maintenance contract. The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
l View Knowledge Base articles and Technical Documentation l View and participate in the Community Forum discussions l View Video Tutorials l Access MySonicWall l Learn about SonicWall Professional Services l Review SonicWall Support services and warranty information l Register at SonicWall University for training and certification

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About This Document
NOTE: A NOTE icon indicates supporting information.
IMPORTANT: An IMPORTANT icon indicates supporting information.
TIP: A TIP icon indicates helpful information.
CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING icon indicates a potential for property damage, personal injury, or death.
Datto RMM Integration Guide Updated - April 2024
Copyright © 2024 SonicWall Inc. All rights reserved. The information in this document is provided in connection with SonicWall and/or its affiliates' products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, SONICWALL AND/OR ITS AFFILIATES ASSUME NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL SONICWALL AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF SONICWALL AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SonicWall and/or its affiliates make no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. and/or its affiliates do not make any commitment to update the information contained in this document.
For more information, visit https://www.sonicwall.com/legal.

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References

madbuild