2015 & 2015.5 Volvo Warranty and Maintenance Records Information

Welcome to the Volvo Family

The Volvo organization welcomes you and thanks you for purchasing your new Volvo. Volvo is committed to providing vehicles of high quality, safety, durability, and value, supported by a strong retailer network.

This booklet assures you that Volvo stands behind its products and services. To protect your investment, please pay close attention to the sections detailing owner responsibilities for proper service and maintenance. Your Owner's Manual provides comprehensive details on your Volvo's functions, operation, and comfort features.

Service and Maintenance

Proper maintenance is crucial for ensuring the longevity and performance of your Volvo. Volvo recommends adhering to the scheduled maintenance intervals outlined in this guide and your Owner's Manual. Using Volvo Genuine Parts is essential for maintaining the integrity and performance of your vehicle.

Key aspects include:

• Adhering to recommended oil and filter change intervals.
• Regular checks of essential fluids and components.
• Following the maintenance schedule based on mileage and time.

For detailed service requirements, refer to the Maintenance Service Operations Chart.

Warranty Coverage

Volvo's warranties are designed to provide peace of mind. This document outlines various warranty coverages, including New Vehicle Limited Warranty, Emissions Warranties, Corrosion Protection, and Supplemental Restraint Systems (SRS). It is important for owners to understand their responsibilities in maintaining warranty coverage, such as performing scheduled maintenance.

Customer Support and Assistance

If you encounter any issues or have questions regarding service, parts, or warranty coverage, your Volvo retailer is your primary point of contact. If a situation is not resolved to your satisfaction, Volvo provides a structured process for addressing concerns, including contacting Volvo's Customer Care Center.

For U.S. Customers:
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
Phone: 1-(800)-458-1552
Email: customercare@volvocars.com
Website: www.volvocars.com/us

For Canadian Customers:
Volvo Cars of Canada Corp.
Customer Relations Department
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 1-(800)-663-8255
Email: customerrelations@volvocars.com
Website: www.volvocars.com/ca

Maintenance Records

It is highly recommended to keep all service and repair records. This section provides space to document maintenance performed, including dates, mileage, and retailer information. Maintaining these records is crucial for warranty claims and future reference.