Neural DSP - Algorithmically Perfect - Neural DSP
Neural DSP Support
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User Guide for NEURAL models including: Archetype Petrucci 100, Device, Archetype Petrucci 100 Device
We worked closely with John Petrucci to recreate every distinct sonic aspect of the elements that make his gear sound unique and inspiring.
File Info : application/pdf, 22 Pages, 4.66MB
DocumentDocumentArchetype: Petrucci User's Guide Archetype: Petrucci - 1.0.0 for Windows and macOS INTRODUCTION We worked closely with John Petrucci to recreate every distinct sonic aspect of the elements that make his gear sound unique and inspiring. This plugin captures the go-to tones that John Petrucci uses live and in the studio. It's a complete plugin with seven sections and multiple options for the pedals and amplifiers. Neural DSP partnered with John Petrucci to bring you this awesome plugin consisting of: Wah and Volume pedals, Compressor, Overdrive, Phaser, Chorus and Flanger pedals, four different Amplifiers, three 4-Band EQs, and finally, Stereo Chorus, Stereo Delay, and Reverb rack units. Additionally, we have included a Cabinet Simulation block, which includes carefully recorded impulses specially designed by Neural DSP with John Petrucci. We proudly present to you Archetype: Petrucci. NEURAL DSP // ARCHETYPE PETRUCCI 2 NEURALDSP.COM CONTENT INTRODUCTION 2 CONTENT 3 GETTING STARTED 4 Basic Requirements 4 Supported Host Softwares 4 iLok User ID & iLok License Manager 5 Demo Product Activation 5 Full Product Activation 6 File Locations 7 Uninstalling Neural DSP Software 7 PLUGIN SECTIONS 8 Pre FX Section 8 Stompbox Section 9 Amp Section 10 NEURAL DSP // ARCHETYPE PETRUCCI EQ Section Cab Section Volume Section Post FX Section PLUGIN FEATURES Global Features Metronome Presets MIDI Setup GUI Basics SUPPORT Support and Contact Information Corporate Contact 12 13 14 14 16 16 3 17 18 19 21 22 22 22 NEURALDSP.COM GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI BASIC REQUIREMENTS SUPPORTED HOST SOFTWARES To start using Neural DSP plugins you will need: In order to use Neural DSP software in plugin form, you will need audio software. We officially support the following software to · A computer capable of multitrack audio processing, Mac or host our plugins (64-bit only): PC. · An audio interface. Pro Tools 2021 (macOS & Windows): AAX Native · Supported host software (DAW) for recording. Logic Pro X 10.6 or higher - (macOS): AU · An iLok User ID and the latest version of the iLok License Cubase 11 (macOS & Windows): VST2 - VST3 Manager application. Ableton Live 10 or higher (macOS & Windows): AU, VST2 & VST3 · A Neural DSP Account. Reaper 6 or higher (macOS & Windows): AU, VST2 & VST3 Studio One 4 or higher (macOS & Windows): AU, VST2 & VST3 Note: You don't need an iLok USB dongle to use our products FL Studio 20 (macOS & Windows): VST2 & VST3 4 since you can activate them directly into your computer. Reason 11 (macOS & Windows): VST2 & VST3 SUPPORTED OPERATING SYSTEMS OS X 10.15 - 12 (64-bit) Windows 10 (64-bit) A standalone version (64-bit only) is also included, which does not require any additional software. Support is offered for these operating systems and software platforms. Our plugins may work on another DAW of your choice, feel free to download the Demo and try for yourself (Please check that your host software is compatible with your operating system first). For more information, check our FAQ page here: https://support.neuraldsp.com/help NEURALDSP.COM GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI iLOK USER ID AND iLOK LICENSE MANAGER If you don't have an iLok account, you can create one right here: DEMO PRODUCT ACTIVATION Right after the setup installation, you will see an activation window. Click on the "Try" button. If you don't see that button, close and reopen the plugin/standalone app. 5 At this point, the iLok License Manager software will be installed on your computer... and that's it! Notice that your trial expires after 14 days. NEURALDSP.COM GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI FULL PRODUCT ACTIVATION · Log in with your iLok account in iLok License Manager. Note that Neural DSP and iLok are different accounts. Full licenses for Neural DSP products are delivered directly to your iLok account. Make sure your iLok account is created and linked to your Neural DSP account before purchasing. · Please make sure you have the latest iLok License Manager application installed and running (https://www.ilok. · After that, go to the "All Licenses" tab on top, right-click on com/#!license-manager). the license and select "Activate". · Login with your iLok account. If you don't have an iLok account, you can create one right here: https://www.ilok. com/#!registration 6 To get a full license for any of our products, go to our website, click on a plugin you want, select "add to cart" and complete the steps for purchasing. After the checkout, the license will be deposited directly to your iLok account. After that, please follow the following steps: · · Make sure you have the latest iLok License Manager application · installed and running (https://www.ilok.com/#!license- · manager). Install the plugin by running the installer (https://neuraldsp. com/downloads/). Rescan your plugins within your DAW, then restart your DAW. You can run the standalone version as well. NEURALDSP.COM GETTING STARTED NEURAL DSP // ARCHETYPE PETRUCCI FILE LOCATIONS Windows Neural DSP plugins will be installed in the appropriate default 64-bit VST: C:/ Program Files / VSTPlugins / location for each plugin format (VST, VST3, AAX, AU) unless a 64-bit VST3: C:/ Program Files / Common Files / VST3 / different custom location is selected in the process. 64-bit AAX: C:/ Program Files / Common Files / Avid / Audio / Plug-Ins / MacOS 64-bit Standalone: C:/ Program Files / Neural DSP / Preset Files: C:/ ProgramData / Neural DSP / Archetype AU: Macintosh HD / Library / Audio / Plug-ins / Components / Petrucci VST2: Macintosh HD / Library / Audio / Plug-ins / VST / Manual: C:/ Program Files / Neural DSP / VST3: Macintosh HD / Library / Audio / Plug-ins / VST3 / AAX: Macintosh HD / Library / Application Support / Avid / Note: Archetype Petrucci is available in 64-bit only. Audio / Plug-ins / 7 Standalone App: Macintosh HD / Applications / Neural DSP Preset Files: MacintoshHD / Library / Audio / Presets / Neural UNINSTALLING NEURAL DSP SOFTWARE DSP / Archetype Petrucci Manual: Macintosh HD / Library / Application Support / Neural To uninstall the product in macOS, delete the files manually DSP / Archetype Petrucci from your respective plugin format folders. For Windows, you can uninstall the files by running the regular uninstaller at the Control Note: Archetype Petrucci is available in 64-bit only. Panel or by running the setup installer file again and clicking on "Remove". NEURALDSP.COM PLUGIN SECTIONS THE PLUGIN · Wah Pedal · Compressor Pedal · Overdrive Pedal · Phaser Pedal · Chorus Pedal (mono) · Flanger Pedal · Piezo Amplifier · Clean Amplifier · Rhythm Amplifier · Lead Amplifier · Neural DSP Cabsim · 4-Band EQ (x3) · Volume Pedal · Chorus Rack Unit (Stereo) · Delay Rack Unit (Stereo) · Reverb Rack Unit (Stereo) NEURAL DSP // ARCHETYPE PETRUCCI PRE FX SECTION 8 Wah Pedal ROCKER PEDAL: Adjusts the peak response of the frequency filter up and down. BYPASS SWITCH: Click to activate/deactivate. Compressor Pedal COMPRESSION KNOB: Sets the amount of gain reduction. OUTPUT KNOB: Adjusts the output level. GAIN REDUCTION LEDs: Indication of gain reduction amount. BYPASS STOMP SWITCH: Click to activate/deactivate. NEURALDSP.COM PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI STOMPBOX SECTION Chorus Pedal (Mono) RATE KNOB: Controls the speed of the chorus effect. Increase it in order to make it faster. MODE SWITCH: Toggles between two modes (NORM/TRI). DEPTH KNOB: Determines how extreme the chorus sound is. It controls the amount of pitch-shifting and delay time created by the chorus effect. LEVEL KNOB: Adjusts the output level. BYPASS STOMP SWITCH: Click to activate/deactivate. Flanger Pedal 9 Overdrive Pedal TONE KNOB: Controls the amount of high frequency contour. DRIVE KNOB: Adjusts the amount of drive. LEVEL KNOB: Adjusts the output level. BYPASS STOMP SWITCH: Click to activate/deactivate. Phaser Pedal MODE SWITCH: Toggles between two modes (PHASE/VIBE). RATE KNOB: Controls the overall effect rate. This effect filters the signal by creating a series of peaks and troughs in the frequency spectrum. Increase it in order to make it faster. BYPASS STOMP SWITCH: Click to activate/deactivate. RATE KNOB: Controls the speed of the flanger effect. Increase it in order to make it faster. DEPTH KNOB: Determines how extreme the flanger sound is. It controls the amount of the flanger-affected signal that is mixed with the direct signal. RANGE KNOB: Frequency range control. FEEDBACK KNOB: Set the amount of the effect signal that is routed back to the input. BYPASS STOMP SWITCH: Click to activate/deactivate. NEURALDSP.COM PLUGIN SECTIONS AMP SECTION NEURAL DSP // ARCHETYPE PETRUCCI 10 Piezo Amplifier Clean Amplifier The cabsim and the 4-Band EQ sections are unavailable when this amplifier is selected, as they disappear from the user interface. BODY KNOB: Adjusts the resonance of the sound produced by the guitar body. AIR SWITCH: Emulates the tone of a round-back acoustic guitar. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. 3-Band EQ. PRESENCE KNOB: Adjusts the amount of high frequencies. LEVEL KNOB: Controls the overall output level of the amplifier. POWER SWITCH: This switch bypasses the amplifier section. GAIN KNOB: Controls the amount of gain of the preamp section. BRIGHT SWITCH: Boosts the high-end of the signal. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. 3-Band EQ. PRESENCE KNOB: Adjusts the amount of high frequencies in the poweramp section. MASTER KNOB: Controls the amount of gain of the poweramp section. LEVEL KNOB: Controls the overall output level of the amplifier. POWER SWITCH: This switch bypasses the amplifier section. NEURALDSP.COM PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI Rhythm Amplifier Lead Amplifier 11 GAIN KNOB: Controls the amount of gain of the preamp section. BITE SWITCH: Enhances the harmonic response of the distortion. TIGHT KNOB: High-pass filter. Useful when using extended range guitars. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. 3-Band EQ. MID BOOST SWITCH: Enhances the mids of the signal. PRESENCE KNOB: Adjusts the amount of high frequencies in the poweramp section. MASTER KNOB: Controls the amount of gain of the poweramp section. LEVEL KNOB: Controls the overall output level of the amplifier. POWER SWITCH: This switch bypasses the amplifier section. GAIN KNOB: Controls the amount of gain of the preamp section. BASS, MIDDLE & TREBLE KNOBS: Tonestack of the amplifier. 3-Band EQ. SOAR SWITCH: Scoops the mids and boosts the highs in the signal. PRESENCE KNOB: Adjusts the amount of high frequencies in the poweramp section. MASTER KNOB: Controls the amount of gain of the poweramp section. LEVEL KNOB: Controls the overall output level of the amplifier. POWER SWITCH: This switch bypasses the amplifier section. NEURALDSP.COM PLUGIN SECTIONS AMP SELECTOR EQ SECTION NEURAL DSP // ARCHETYPE PETRUCCI The amplifiers can be switched by clicking the icons at the High-fidelity EQs that allow to control 4 different frequency bottom of the plugin window. bands per amplifier. 12 The 4-Band EQ section is unavailable when the Piezo Amplifier is selected, as it disappears from the user interface. POWER SWITCH: Click to activate/deactivate. FREQUENCY KNOBS: Frequency selectors. EQ BANDS: Bank of four knobs used to boost or cut frequency bands. NEURALDSP.COM PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI CAB SECTION IMPULSE LOADER SELECTOR BOX: Drop down menu for selecting factory Microphones or loading your own IR files. The folder path will be saved, allowing the ability to navigate through your IRs by using the navigation arrows on either side of the menu. POSITION KNOB: Controls the position of the microphone between the center and the edge of the cone (Disabled when loading external IR files). DISTANCE KNOB: Controls the distance between the microphone and the cone (Disabled when loading external IR files). MIC LEVEL KNOB: Controls the level of the selected impulse. PAN KNOB: Controls the output panning of the selected impulse. ON/OFF BUTTON (ROOM): Disables or enables the room 13 microphone. ROOM LEVEL KNOB: Controls the level of the room microphone. ROOM TYPE SELECTOR: Determines the room microphone distance. ON/OFF BUTTON: Disables or enables the respective IR loader Section. Ø PHASE INVERTER BUTTON: Inverts the phase of the loaded impulse. DRAG TO POSITION: You can also control the microphone position and distance by clicking the microphone and dragging We have designed a cabinet simulation section for this plugin that it to the desired spot. The values will be reflected on the Position includes seven microphones with a range of different positions. and Distance knobs and vice versa. NEURALDSP.COM PLUGIN SECTIONS VOLUME SECTION NEURAL DSP // ARCHETYPE PETRUCCI POST FX SECTION 14 Volume Pedal Chorus Rack Unit (Stereo) MID-POINT KNOB: Adjusts the response curve of the volume pedal. ROCKER PEDAL: Controls the output level of the plugin before the post FX section. DRY/WET KNOB: Controls the amount of chorus effect that is added to the original dry input signal. MODE SWITCH: Toggles between two modes (VINTAGE/SPATIAL). RATE KNOB: Controls the speed of the chorus effect. Increase it in order to make it faster. DEPTH KNOB: Determines how extreme the chorus sound is. It controls the amount of pitch-shifting and delay time created by the chorus effect. POWER SWITCH: Click to activate/deactivate. NEURALDSP.COM PLUGIN SECTIONS NEURAL DSP // ARCHETYPE PETRUCCI Delay Rack Unit (Stereo) SYNC SWITCH: Determines whether the delay time is set according to the plugin/DAW tempo or manually. When the DRY/WET KNOB: Controls the amount of delay effect that is Delay is in Sync Off mode, it can be set by typing the value into added to the original dry input signal. the display with the keyboard. FEEDBACK KNOB: Sets the amount of delay returned to the MODE SWITCH: Toggles between mono and stereo modes. input of the delay line. The higher the settings, the more repeats. TAP TEMPO BUTTON: Controls the delay time by clicking. The HIGH/LOW PASS FILTER KNOBS: Controls the frequency range delay time is set as the interval between the last two clicks on the of the high-pass filter and the low-pass filter accordingly. stomp switch. TIME L/R KNOBS: Sets the delay time in either milliseconds or POWER SWITCH: Click to activate/deactivate. musical subdivisions ranging from 1/64T to 1/1D. CROSS FEED KNOB: The Cross Feed feature will choose the feedback from the longer of the delay times, be it L or R. For Reverb Rack Unit (Stereo) example: If L is at 500 ms and R is at 1000 ms, then R is the chosen 15 source and vice versa. When both L and R delay times are the same, the Cross Feed is internally switched off. CRYSTAL KNOB: Controls the amount of "crystal" effect. This effect is produced by adding pitched-up delay layers on top of the original signal. TAPE KNOB: Drives the signal to create a subtle tape saturation effect. MODULATION KNOB: Adds pitch modulation to the delay repeats. TIME TYPE SWITCH: Toggles between milliseconds and musical subdivisions. DRY/WET KNOB: Controls the amount of effect that is added to the original dry input signal. SHIMMER SWITCH: Engages the "Shimmer". This effect is produced by layering a pitched-up tail of reverb on top of the original dry signal. PRE-DELAY KNOB: Sets the amount of time between the original dry sound and the reverb's first reflection. DECAY KNOB: Sets the duration of the reverb decay envelope. HIGH/LOW PASS FILTER KNOBS: Controls the frequency range of the high-pass filter and the low-pass filter accordingly. POWER SWITCH: Click to activate/deactivate. NEURALDSP.COM PLUGIN FEATURES GLOBAL FEATURES NEURAL DSP // ARCHETYPE PETRUCCI INPUT AND OUTPUT GAIN KNOBS: Input will affect how much COGWHEEL ICON (STANDALONE ONLY): Audio settings menu. signal the plugin will feed in. Adjust according to your needs You can select the audio interface to use, set the input/output and input signal levels. The output will affect how much signal channels, modify sample rate, buffer size and MIDI devices. the plugin will feed out. The meters will show if input or output signals are clipping by holding a gray indicator for three seconds. MIDI PORT ICON: Opens the MIDI Mappings window. To map any external device to control the plugin, please check the MIDI 16 GATE KNOB: Attenuates the input signal below the threshold. SETUP instructions (Page 19). TRANSPOSE KNOB: Moves the signal up or down in pitch by a PITCHFORK ICON: Click to activate the built-in tuner. constant interval (+12/-12 semitones). METRONOME ICON (STANDALONE ONLY): Opens the DOUBLER SWITCH: Engages the doubler effect. Disabled in metronome interface. Right-click on it to start/stop the stereo mode. metronome playback (Page 17). SPREAD KNOB: Determines how many milliseconds the signal TAP ICON (STANDALONE ONLY): Controls the plugin global copy is delayed. tempo by clicking it. The time is set as the interval between the INPUT MODE SWITCH: Real-life hardware has the power to last two clicks. process only a mono input signal. With the Stereo switch, you are TEMPO VALUE (STANDALONE ONLY): Adjusts the tempo by able to process a stereo input signal. Ideal for running stereo bass clicking the arrows. Double-click on it to enter numerical values. tracks or experimenting with any stereo sources. RESIZE BUTTON: Click to resize the plugin Window. You can select between the three possible sizes. Only two sizes are available when using a low-resolution screen. NEURALDSP.COM PLUGIN FEATURES NEURAL DSP // ARCHETYPE PETRUCCI METRONOME MUTE BUTTON: Click to mute the beats. VOL KNOB: Determines the metronome output volume. PAN KNOB: Controls the output panning of the metronome. TIME SIGNATURE MENU: This list features 21 different time signatures, including compound and complex variations. Selecting a time signature will change the beat order and the musical accents. SOUND SET MENU: This list includes 5 different sounds for the metronome. BEATS: Togglelable beats that can be changed or turned off by clicking. They offer visual feedback according to the current 17 tempo, subdivisions, and accents selected. The white beats include 3 different accents and the grey beats include only one. Right-click on them to reveal a drop-down menu. A metronome is a device that produces a steady pulse to help musicians play in time. The pulse is measured in Beats Per Minute (BPM). BEATS PER PULSE BUTTON: Determines how many beats can be heard per pulse. BPM: Determines the beat speed. The tempo ranges from 40 to 240 BPM. Click to enter a custom value with the keyboard. When using the standalone app, click on the metronome icon to open its interface. Right-clicking on it will start/stop the metronome playback. Closing the interface won't stop the playback. TAP TEMPO BUTTON: Controls the metronome tempo by clicking it. The tempo is set as the interval between the last two clicks and it's also linked to the plugin global tempo. START/STOP BUTTON: Controls the metronome playback. MIDI assignable. The last used settings will be remembered after reopening the standalone app. NEURALDSP.COM PLUGIN FEATURES NEURAL DSP // ARCHETYPE PETRUCCI PRESETS WHERE ARE MY PRESETS LOCATED? Windows: C:/ ProgramData / Neural DSP / Archetype Petrucci Mac OSX: HD / Library / Audio / Presets / Neural DSP / Archetype Petrucci This functionality allows the user to Save, Import and Export CUSTOM FOLDERS presets. The presets are saved as XML files. SAVE BUTTON: The Diskette Icon on the left allows the user to save the current configuration as a preset. 18 DELETE BUTTON: The trash bin allows the user to delete the active preset. (This action cannot be undone). If you tweak an existing saved preset and you need to recall the saved version, just load another preset and load back the desired preset. Clicking on the name of the modified preset once its loaded will NOT recall its values. LOAD PRESET: You can load presets from other locations (XML files). You can create folders to organize your presets under the main directory. The dropdown menu will be updated the next time you open Archetype Petrucci. PRESETS FOLDER SHORTCUT: Go to the Magnifying Glass icon on the Presets toolbar to redirect you to your Presets Folder. DROPDOWN MENU: The arrow on the right side of the list displays a list of presets included by factory, artists and the ones created by the user. NEURALDSP.COM MIDI NEURAL DSP // ARCHETYPE PETRUCCI MIDI SETUP Mapping MIDI CC event to Buttons: Archetype Petrucci features MIDI support. Please, check the · following steps to assign MIDI controls to plugin parameters/ · UI components. · Enable MIDI Learn from the right-click menu. Click on the component you want to control. Press down MIDI CC shortcut on the MIDI controller and release it. Mapping MIDI note event to Buttons: · Disable MIDI Learn from the right-click menu. · Enable MIDI Learn from the right-click menu. · Click on the component you want to control. · Now mapped MIDI CC events will toggle the parameter value. · Press down a MIDI note on the MIDI controller and release it. · Disable MIDI Learn from the right-click menu. Mapping MIDI CC event to a Slider/Combobox: · Now the mapped MIDI note will toggle the parameter value. · Enable MIDI Learn from the right-click menu. 19 · Click on the component you want to control. Mapping two MIDI notes to a Slider/Combobox: · Move a CC knob on the MIDI controller. · Enable MIDI Learn from the right-click menu. · Disable MIDI Learn from the right-click menu. · Click on the component you want to control. · Press down the first MIDI note on the MIDI controller. · Now the mapped MIDI CC event will control the parameter value. · Press down the second MIDI note on the MIDI controller. · Release the first MIDI note. · Release the second MIDI note. · Disable MIDI Learn from the right-click menu. · Now the two mapped MIDI notes can be used to increment/ decrement the parameter value. NEURALDSP.COM MIDI NEURAL DSP // ARCHETYPE PETRUCCI Mapping two MIDI CC events to a Slider/Combobox: Mapping two MIDI Program Change events to a Slider/ · Enable MIDI Learn from the right-click menu. Combobox: · Click on the component you want to control. · Enable MIDI Learn from the right-click menu. · Press down the first MIDI CC button on the MIDI controller. · Click on the component you want to control. · Press down the second MIDI CC button on the MIDI · Press down the first MIDI Program Change button on the controller. MIDI controller. · Release the first MIDI CC button. · Press down the second MIDI Program Change button on · Release the second MIDI CC button. the MIDI controller. · Disable MIDI Learn from the right-click menu. · Disable MIDI Learn from the right-click menu. · Now the two mapped MIDI CC events can be used to · increment/decrease the parameter value. Now the two mapped MIDI Program Change events can be used to increment/decrease the parameter value. 20 Mapping MIDI Program Change event to Buttons: · Enable MIDI Learn from the right-click menu. · Click on the component you want to control. · Press down the MIDI Program Change shortcut twice on the MIDI controller. · Disable MIDI Learn from the right-click menu. · Now the mapped MIDI Program Change event will toggle the parameter value. All mentioned MIDI Events will be registered on the MIDI Mapping window. You can open it and edit all the parameters by clicking on the MIDI port icon on the bottom left corner of the plugin. You can add new MIDI events manually by clicking on the "+" button. NEURALDSP.COM GUI BASICS NEURAL DSP // ARCHETYPE PETRUCCI GUI BASICS Archetype Petrucci features knobs and switches within the Graphic User Interface (GUI). These resemble the ones in the physical analog hardware with added control. ADJUSTING A KNOB WITH FINE CONTROL To fine-adjust the knob values, hold down the "command" key (macOS) or the "control" key (Windows) while dragging the mouse. SWITCHES To interact with buttons or switches, just click on them. For stomps and certain switches, a LED indicator will light up to signalize whether the parameter is engaged or not. To bypass a whole section, right-click or double-click on the 21 upper icons. KNOBS To control knobs and switches in Archetype Petrucci, use the mouse. To turn a knob clockwise, click on the control with your mouse and move the cursor up. To turn a knob counterclockwise, click on the knob with the mouse and move the cursor down. RETURNING A KNOB TO ITS DEFAULT VALUE Double-click on the knobs to recall their default values. NEURALDSP.COM SUPPORT NEURAL DSP // ARCHETYPE PETRUCCI SUPPORT AND CONTACT INFORMATION NEURALDSP.COM/SUPPORT For technical issues or any problems experienced with our software contact us on our website. Here you will find our FAQ (Frequently Asked Questions), our troubleshooting info (your question might have been asked before) and our contact email support@neuraldsp.com. Please be sure to contact this specific email for support purposes. If you contact any other Neural DSP email our reply may be delayed. Neural DSP 2021 Archetype Petrucci is a trademark belonging to his respective owner and it's used with express permission from their respective owners. © 2021 Neural DSP Technologies LLC. All rights reserved. SUPPORT INFORMATION 22 In order to help and assist you, please attach the following information to our support team: · Product serial number and version (e.g Archetype Petrucci, Ver 1.0.0) · Version number of your audio system (e.g ProTools 2021.12, Cubase Pro 11, Ableton Live 11) · Interface/hardware (e.g. Apollo Twin, Apogee Duet 2, etc.) · Computer and operating system info (e.g. Macbook Pro OSX 11, Windows 10, etc.) · A detailed description of the problem CORPORATE CONTACT Neural DSP OY. Merimiehenkatu 36D, 00150, Helsinki, Finland. NEURALDSP.COM