Sabrent Thunderbolt™ 3 to Dual HDMI 2.0 Display Adapter

Features

• Connects two HDMI displays with resolutions up to 4K at 60Hz to your Windows or Mac computer.
• Leverages full GPU performance via Thunderbolt 3 without draining system resources.
• Fully compliant with the HDMI 2.0 standard.
• Features an aluminum alloy shell for maximum heat dissipation and high-grade ABS plastic.
• Supports multiple display modes: Extend, Mirror, and Primary display.
• Each connected monitor supports a maximum resolution of 4096 by 2160 at 60Hz.
• Supports color modes of 16 and 32 bit.
• No external power required for operation.

Note: This adapter is NOT compatible with standard USB Type-C ports. Thunderbolt™ 3 and USB Type-C are distinct technologies.

System Requirements

• Windows computer with an available Thunderbolt™ 3 port and Windows 10 (32 or 64-bit).
• Mac computer with an available Thunderbolt™ 3 port and Mac OS X 10.14 or later.

Package Contents

• Thunderbolt™ 3 to dual HDMI 2.0 display adapter
• Thunderbolt™ 3 cable
• Screw-in lock for detachable cable
• Quick user guide

* HDMI cables are NOT included *

Connection Diagram

The adapter connects two HDMI displays to a computer via Thunderbolt 3.

Setup:

• Connect the two HDMI displays to the adapter using HDMI cables.
• Connect the adapter to your Windows or Mac computer using the provided Thunderbolt 3 cable, ensuring the screw-in lock is engaged for a secure connection.

Screw-in Lock

To ensure a secure connection for the Thunderbolt cable:

1. Insert the Thunderbolt cable connector into the adapter's port.
2. Rotate the screw-in lock clockwise to secure the cable firmly in place.
3. The cable is now securely connected.

LED Indicator

Connecting for the First Time

When connecting your Sabrent Thunderbolt 3 adapter to your computer for the first time, your operating system may prompt you to approve the connection. Follow these steps:

• If prompted, select "Always Connect" and click "OK".
• Alternatively, select "Ask Every Time" for enhanced security.

Note: Selecting "Do Not Connect" will prevent the device and any devices further down the Thunderbolt chain from functioning. Ensure you install the necessary drivers included with the device before approving the connection.

Troubleshooting Your Thunderbolt 3 Device

If your Thunderbolt 3 device is not recognized properly, consider the following troubleshooting steps:

1. Ensure both the computer and the device are powered on and that the Thunderbolt 3 device is connected via the Thunderbolt interface.
2. Disconnect and reconnect the Thunderbolt cable, and/or restart your computer.
3. Use the included Thunderbolt 3 cable. If possible, test with a second cable to rule out cable-related issues.
4. Verify that your computer supports Thunderbolt. A USB-C port alone is insufficient if it only supports USB protocol.
5. For Windows PCs, update your computer's BIOS.
6. For Windows PCs, update the Thunderbolt firmware (NVM) on your computer.
7. For Windows PCs, update the Thunderbolt software (driver) on your computer.
8. For Windows PCs, when connecting a new device for the first time, you may need to approve it. Select "Always Connect".
9. For Windows PCs, if the device is recognized initially but fails to reconnect, install the specific device driver for Windows.
10. For Windows PCs, if the device is no longer recognized after an operating system upgrade (e.g., from Windows 7 to Windows 10), uninstall the Thunderbolt software and reinstall the latest version, even if it appears to be the same version.

Support

For additional troubleshooting assistance, please contact the Sabrent Technical Support Team.

Visit: www.sabrent.com