FAQS for LAUNCH CRP123E
Q: Is it Lifetime Free Update? How to update?
A: Yes!!! Connect your LAUNCH CRP123E to Wi-Fi and then perform a one-key update. No need to connect to a computer or use Windows systems for updates.
Q: How to register the device?
A: You don't need to go to the official website to register the device. It can be registered directly on the device via Wi-Fi.
Q: How many languages does CRP123E support?
A: LAUNCH CRP123E supports 11 languages, including English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese, and Polish. You can choose the language that is best for you.
Q: What are the 3 special features the CRP123E has now? Are they all with lifetime free update?
A: LAUNCH CRP123E supports Oil Reset, SAS Reset, and Throttle Adaptation with lifetime update. (Reset Function Keeps growing!)
Q: What's in the package?
A: Package included: Newest Elite CRP123E*1, Carrying Bag*1, OBDII Cable*1, DC 5V Charging Cable*1, User Manual *1.
Q: What should I do if the serial number is not registered?
A: 1. Please try to fix the firmware. Path: Data >>> Firmware Fix.
2. Please provide the seller with the serial number for debugging.
3. Please check if the serial number exists in the Setting. Path: Setting >>> About.
Q: Can I get help if there is a problem I cannot fix?
A: Access Online Maintenance Resources, Operating skills, DTC Help, Google DTC Codes Search, Automotive Technology handbook, Repair Case, and How-to Videos. If the problem still cannot be fixed, please provide feedback online via "Diagnostic Feedback" Assistance. If you still cannot fix it, please email kingbolen05@hotmail.com anytime!
Q: How to search the LAUNCH CRP123E's Vehicle Coverage and Supported Guidelines?
A: Please check the car's compatibility at the following link: https://qcar.x431.com/crp/index.html?lang=en#/. Alternatively, you can go to https://qcar.x431.com/qcar/#/pc/index?q=e30%3D to search for CRP123E. Please note that the website may not be updated in real-time. To ensure compatibility, please send your car model and year or VIN number. We can solve your problem to your satisfaction. If you have any other questions, please email kingbolen05@hotmail.com.
Q: Where is the DC 5V charging cable?
A: The cable was included in the black carry bag.
Q: If I need more functions, can I buy them in the mall? How to buy it?
A: Yes, you can subscribe to full functions (such as full system diagnosis, bidirectional control, reset function, ECU coding, etc.) for a single brand in the "Mall" service to understand exactly what is wrong with your vehicle and fix the issue immediately. You can check the fees in the "Mall".
Q: What if the LAUNCH CRP123E's screen is damaged or does not work properly?
A: Please send a picture or video to us. We can solve your problem to your satisfaction. If you have any other questions, please email kingbolen05@hotmail.com, thank you!
Q: Why didn't I get any reply from the American LAUNCH service?
A: Launch Tech USA is an offline distributor of Launch in the USA, not the headquarter factory. They do not provide online after-sales service for Amazon distributor's products, but they can offer better technical support. If you have any other questions, please contact kingbolen05@hotmail.com anytime; we will definitely help you. Thanks!
Q: Does LAUNCH CRP123E work on trucks?
A: LAUNCH CRP123E can support OBD1 cars. It supports 12V Diesel, 12V passenger cars, pickups, and light-duty trucks, SUVs, gasoline vehicles, and minivans. However, it is best to send us the VIN of the car to confirm compatibility. If you have any other questions, please email kingbolen05@hotmail.com, thank you!
Q: What if I receive a used LAUNCH CRP123E?
A: Please send the product serial number and a picture or video to us. We can solve your problem to your satisfaction. If you have any other questions, please email kingbolen05@hotmail.com.
Q: System halts when reading data stream. What is the reason?
A: It may be caused by a slackened connector. Please turn the tool off, firmly connect the connector, and switch it on again.
Q: Screen of main unit flashes at engine ignition start. What is the reason?
A: Caused by electromagnetic disturbing; this is a normal phenomenon.
Q: There is no response when communicating with the on-board computer. What is the reason?
A: Please confirm the proper voltage of the power supply and check if the throttle has been closed, the transmission is in the neutral position, and the water is in proper temperature.
Q: What to do if the system fails to start auto VIN detection?
A: Please check the following possible reasons:
1. Whether the tool is properly connected to the vehicle's DLC.
2. Whether the "Automatic detection on Connect" switch is OFF. If yes, slide it to ON.
Q: Why are there so many fault codes?
A: Usually, it's caused by poor connection or faulty circuit grounding.
Q: How to upgrade the system software?
A: 1. Switch the tool on and ensure a stable internet connection.
2. Tap "Setting" on the Job Menu, select "About" -> "Version", and tap "Detect the System Version” to enter the system upgrading page.
3. Follow the on-screen instructions step by step to finish the process. It may take several minutes depending on the internet speed, so please be patient. After the upgrade is successfully finished, the tool will automatically restart and enter the Job menu.
Q: Does LAUNCH CRP123E support bi-directional control?
A: I am sorry, the LAUNCH CRP123E cannot support bi-directional control. It requires a more advanced diagnostic tool to meet your needs. If you need recommendations for suitable products, please feel free to contact kingbolen05@hotmail.com.
Q: Is LAUNCH CRP123E scan tool an American model unit? Can I use it outside America?
A: Yes, LAUNCH CRP123E is an American model unit and has no IP limitation. If you encounter problems, you can contact the merchant kingbolen directly by mail at kingbolen05@hotmail.com or access order to find us to contact us.
qcar.x431.com/crp/index.html?lang=en#/.
