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User Guide for DW models including: DW-BJAiDX24T, DW-BJAiDX32T, DW-BJAiDX40T, BJAiDX40T Blackjack Ai DW Spectrum and DW Ai Server, Blackjack Ai DW Spectrum and DW Ai Server, Spectrum and DW Ai Server, DW Ai Server, Server
Tel: 1 (866) 446-3595 / (813) 888-9555 Technical Support Hours: 9:00AM – 8:00PM EST, Monday through Friday digital-watchdog.com Attention: This document is intended to serve as a quick reference for initial setup. See the DW Spectrum full manual for more information on features and functionality.
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DocumentDocumentQuick Start Guide DW-BJAiDX24T DW-BJAiDX32T DW-BJAiDX40T Default Login Information for DW Spectrum® IPVMS Username: admin Password: admin12345 Default login information for the server's OS Username: dwuser Password: Dw5pectrum WHAT'S IN THE BOX Blackjack DXTM server 1 Keyboard and mouse 1 set Mini-DP to True HD Adapter 1 Quick start guide 1 Power cable 1 NOTE: Download all your support materials and tools in one place. 1. Go to: http://www.digital-watchdog.com/support-download/. 2. Search your product by entering the part number in the `Search by Product' search bar. Results for applicable part numbers will populate automatically based on the part number you enter. 3. Click `Search'. All supported materials, including manuals, Quick start guides (QSG), software and firmware will appear in the results. Attention: This document is intended to serve as a quick reference for initial setup. See the DW Spectrum® full manual for more information on features and functionality. Tel: +1 (866) 446-3595 / (813) 888-9555 Technical Support Hours: 9:00AM 8:00PM EST, Monday through Friday digital-watchdog.com HARDWARE OVERVIEW F1 Power Button/Power LED F2 Mic in (3.5mm) F3 Audio out (3.5mm) F4 2x USB 3.0 ports F5 2x USB 2.0 ports F6 HDD Activity LED B1 Power Port B2 Antenna Ports (not used) B3 Line-in (light blue) B4 Front Speaker (lime) B5 Microphone (pink) B6 USB 3.2 Gen2 Type-A Port B7 USB 3.2 Gen2x2 Type-C Port B8 USB 2.0 Port B9 USB 3.2 Gen2 Port B10 USB 2.0 Ports B11 Mini Displayport B12 USB 2.0 Port B13 BIOS Flashback Button B14 1G LAN RJ45 Port B15 2.5G LAN RJ45 Port Default login information for DW Spectrum® IPVMS Default Login Information for the server's OS Username: admin Password: admin12345 Username: dwuser Password: Dw5pectrum SPECIFICATIONS PART NUMBER Included DW Spectrum IP licenses Included DW Ai Server Licenses Form Factor Operating System OS on SSD CPU Memory Ethernet Port Max video storage rate (Mbps) Max # of analytic streams (secondary) System Maximum HDD Storage Options RAID USB interface Video-out Outputs Graphics Card Preloaded VMS software DW Spectrum Client supported OS Preloaded Analytic software Ai Configuration Tool supported OS Mobile apps Keyboard and mouse Power supply Operating temperature (room) Operating humidity Dimension (WxDxH) Other certification Warranty 2 DW-BJAiDX 4 (1x DW-SPECTRUMLSC004) 4 (1x DW-DWAiSLSC004) Slim Desktop Windows 10 IoT LTSC 480GB SSD 12th Gen Itel® CoreTM i7 processor 32GB 1 x 1Gb Ethernet, 1x 2.5Gb Ethernet 320Mbps Up to 64 2 x 3.5 SATA HDD 40TB N/A Yes 1x mini Display Port, for system configuration. (3 x miniDP ports disabled) NVIDIA RTX A2000 12GB DW Spectrum® IPVMS Cross-platform - Windows®, Linux Ubuntu® and Mac® DW Ai Server Cross-platform - Windows® and Linux Ubuntu® iOS® and Android® Included 300W** 41°F~104°F (5°C~40°C) 20~90% RH 13.1" x 3.8" x 15.8" (334 x 97 x 402 mm) NDAA, TAA, CE, FCC 5 years limited warranty ** UPS recommended Specifications and components mentioned are subject to change without notice. SETTING UP THE SERVER STEP 1: Connect external devices, power and network. 1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the Ethernet ports (B14 on the diagram). Configure the camera's network first, then configure the server's local network. NOTE See page 2 for detailed back panel breakdown for each model. 2. Connect the server to an appropriate power source. A UPS system is recommended. 600VA or higher is recommended (per PSU). 3. Connecting the power cable to a live power source may turn on the server automatically. If the server does not turn on automatically, press the power button on the front of the server (F1 on the diagram). Quick Start Guide STEP 2: Configure date and time 1. Double-click on the date and time icon on the desktoopp.. 2. Change the time zone if it is not correct (default is UTC-08:00 Pacific Time). Press OK after selecting the correct time zone. 3. Click "Change date and time..." to update the date and time if they are not correct.. * Verify the time zone before updating the date and time. Time may show 2 or 3 hours off due to an incorrect time zone. Press OK after adjusting to the correct date and/or time. 4. Press OK to close the date and time when done. 3 STEP 3: Configure network Please have the following information ready before starting the network configuration. IP address Subnet mask / Netmask Default gateway / Gateway DNS servers Camera network Not applicable Not applicable * Camera network and local network cannot be on the same network. Local network (LAN) NOTE The Blackjack® server's network settings are set to DHCP as default. NOTE If you are not sure what information to enter, contact your Network Administrator or Internet Service Provider for the information. 1. Double-click on "Network Connections" on the desktop. 2. Right-click on the Ethernet showing a cable connected and click "Properties." 3. Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties". on 4 ( v4) oper 4 Quick Start Guide 4. Select "Use the following IP address" (Use the following DNS server addresses will be selected automatically). 5. Enter the IP address and Subnet mask of the camera network. (Do not enter anything for the default gateway, preferred DNS server and alternate DNS server.) NOTE It must be the same network as the cameras and must not be the same network as the local network. Contact your network administrator for more information. 6. Click OK to close, then click close to go back to network connections. Local Network 7. Right-click on the other Ethernet, the one with the network cable unplugged, and click "Properties." 8. Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties." 9. Select "Use the following IP address" (Use the following DNS server addresses will be selected automatically). 10. Enter the IP address and subnet mask of the camera network. 11. Click OK to close, then click close to go back to network connections. 12. Connect a network cable to the Ethernet port B7 on the diagram (page 2) to the switch on the local network. 13. Close the network connections dialog. 5 SETTING UP DW SPECTRUM® MEDIA SERVER Login: admin Password: admin12345 STEP 1: Initial run from the Blackjack® server 1. Open the DW Spectrum® client by double-clicking on the DW Spectrum® icon. 2. Click on the pre-configured server. 3. Enter the password and click Connect. * Default password: admin12345 (case sensitive). STEP 2: To rename the server 1. Right-click on the server name listed on the resources, then click server settings. 2. Go to the general tab and enter the new server name in the name field. Click OK. 6 Quick Start Guide STEP 3: To check for updates 1. Click on the menu then click "System Administration". 2. Go to the updates tab. If the system requires updating, click on the update system button. * If you are using the latest version, it will say, "You have the latest version installed," and the Update System button will be disabled. 3. Click OK when the update is completed. 7 STEP 4: Enter and activate licenses 1. Go to the system administration window and click on the license tab. 2. Enter the license key and click "Activate License." An Internet connection is required. * Click on "Activate Trial License" if you have not purchased a valid license key. 3. Click OK when the license key is activated. STEP 5: Configure recording 1. Right-click on a camera in the resource tree to set up recording. Click on camera settings from the context menu. 2. Go to the recordings tab. 8 Quick Start Guide 3. Click to turn on recording. 4. Configure the camera's schedule settings for quality, FPS and recording type. 5. Click and drag the mouse over the recording schedule to apply the settings to multiple days and times. * Click "All" to apply the recording settings to the entire schedule. 6. A red dot will appear next to the camera in the resource tree once recording is started. 7 STEP 6: Backup database 1. Go to the system administration window and click on the general tab. 2. Click "Create Backup...". 3. Navigate to the folder you want to save the database and enter a name for the backup file. Click save. * It is strongly recommended that you back up your data to an external storage media as well. NOTE: More information and instructions are available in the DW Spectrum IPVMS user manual. 10 Quick Start Guide Setting Up the DW Ai Server Configuration Tool While some camera settings can be configured through the DW Spectrum IPVMS Client, the DW Ai Server Configuration Tool can be used to provide a complete analytic user experience during the configuration process of the DW Ai Server. STEP 1: Logging in with the DW Ai Server Configuration Tool To begin setting up the DW Ai Server Configuration Tool 1. Launch the DW Ai Server Configuration Tool. There is an application shortcut on the desktop. Select the DW Ai Server that you want to connect with and log in with the local `admin' user profile. NOTE: If connecting the DW Ai Server Configuration Tool to the DW Spectrum Server is hindered by the message "Unauthorized. Please check the access credentials and try again," after changing the user password, enable the Digest Authentication setting of the user profile in the DW Spectrum Client. Page 1 9 2. Once you are logged in and connected to the DW Ai Server through the DW Ai Server Configuration Tool, a list will show all added cameras in the left-side panel. To view all cameras including the cameras without DW Ai server plugin enabled, click "Ai" to view all cameras. · Search: This search box can be used to filter the camera list based on the entered device name. · Ai (toggle): The Ai button toggles the camera list between showing all cameras on the DW Spectrum System or just the cameras that have the plug-in enabled. This toggle appears at the top of the camera list beside the search bar. While enabled, the toggle will appear in orange. · Refresh: This button refreshes the list of cameras from DW Spectrum IPVMS when it is clicked. · Device List: A list of DW MEGApix Ai and standard IP devices are listed in the Resource Tree organized by server. While the DWAi toggle is active, only Ai devices will be listed. Select the Main Menu to display the menu options: · Disconnect Server: Disconnects the current session with your DW Spectrum IPVMS Server. · DW Ai Server List: Displays a list of the DW Ai Server(s) that your DW Spectrum system is configured to use. · Licenses: Displays a list of the licenses available from the DW Ai Servers. · Preference: Displays a list of the DW Ai Server Configuration Tool's advanced options. 10 Quick Start Guide STEP 2: DW Ai Server Licenses A license is required to use the analytic features of a DW Ai Server. Licenses can be managed through the DW Ai Server Configuration Tool program. To view the licenses, select "Licenses" from the Main Menu in the DW Ai Server Configuration Tool. Active Licenses The Active Licenses list shows all licenses of the DW Ai Server and how the licenses are currently allocated. New Licenses In the New Licenses area of the menu, server tabs (Server #) are created for each DW Ai Server. Select a server tab to view the license activation interface. · Type Specifies the activation method that will be used for your license activation request. o Internet Activation: Select to enter the license activation key to add additional DW Ai licenses. · License Key: Enter the alphanumeric DW Ai license key, then click "Activate" to add a license. An Internet connection is needed for the DW Ai Server to use this feature. Page 6 11 o Manual Activation: Select to copy the server's HW GUID and manually add a DW Ai license. This option is intended for use if the DW Ai Server does not have access to the Internet. · HWGUID: This is the system's unique code. Copy the HWGUID and submit a request for a manual activation code to licenses@digital-watchdog.com. The email should include the server's HWGUID and the license key that you are trying to activate. · Copy to clipboard: Copies the HWGUID to the clipboard. · License Key: Type or paste the activation code into the space provided, then click "Activate." 10 Quick Start Guide STEP 3: Enable Tab DW Ai Server Plugin To set up analytics on the DW Ai Server, select a camera from the left-side panel. The Enable tab shows the status of the plug-in for the selected camera. From here, you can check your license status and select the preferred deep-learning feature. · DW Ai Server Plugin: Toggle to enable/disable the plug-in for the selected camera. · Tracker Engine: Defines the tracking engine that will be used for analytics. The tracker engine will need to `learn the scene' to determine the background from moving foreground objects. While initially learning the scene, a message will be displayed in the live view, and no objects will be tracked during this time. o DL Object Tracker: When selected, the analytic engine will use the GPU to detect, categorize and track objects as they move through the camera's detection areas. · When set to use Object Tracker, the objects can be classified using either deep learning models or by using properties extracted from an object in a calibrated scene. If the Deep Learning Filter is not used, camera calibration is required to detect the object class. o DL People Tracker: When selected, the tracker uses the GPU to detect and track people as they move through the camera's detection areas. · Apply: Apply changes to the selected camera. NOTE: This products is covered by one or more claims of the HEVC Patents listed at patentlist.accessadvance.com. 7 TROUBLESHOOTING TIPS Problem My camera does not auto-discover. Videos are slow. My camera appears disconnected. I cannot get playback video from my camera. I get an `unauthorized' message on my camera. Possible solutions 1. Is the camera in the same LAN network as the media server? 2. Is your camera compatible with DW Spectrum? (Refer to our website for a full list of supported cameras.) 3. Has the camera been updated to its latest firmware? 4. If your camera is integrated with DW Spectrum via ONVIF, make sure ONVIF is enabled on your camera. 5. Try adding the camera manually. 6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all supported devices. 1. Are you accessing the same cameras from multiple clients? (LAN and WAN) 2. Do you have a Gigabit network? Check your network speed. 1. Under camera settings, make sure the username and password are correct. 2. Under the camera settings, use the `Ping' button to make sure the camera is connected to the network properly. 3. If you can connect to the camera's web viewer, try rebooting the camera and/or restore it to factory default. 4. Make sure your camera is using the latest firmware available. 5. Make sure that the camera is connected to the same network as the server. 6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make sure ONVIF is enabled. 7. Make sure your user has permissions to view that specific camera. 1. Do you have a network connection between client and server (in case the server and client are not on the same machine)? 2. Make sure your user has playback viewing permissions for the selected channel. 3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment. 4. On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly disconnected. 1. Make sure the camera's username and password are properly entered in the camera's general information under the camera settings menu. 2. If necessary, try rebooting the camera to apply the camera's username and password. DW SPECTRUM SYSTEM REQUIREMENTS Recommended specs for the full client Processor Video card RAM NIC Storage Single-monitor DW Spectrum workstation Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better Intel HD Graphics onboard GPU or better Dual-monitor DW Spectrum workstation Intel i7 8th gen or AMD Ryzen 7 3000 QuadCore or better Intel HD Graphics onboard GPU or better Quad-monitor DW Spectrum workstation Intel i9 or AMD Ryzen 9 Quad-Core or better GeForce GTX 1650 or better 8 GB DDR3 1600 MHz or better 16 GB DDR3 1600 MHz or better 32 GB or better 1Gbps or better 2 x 1 Gbit or better 2 x 1 Gbit or better Dedicated SSD or NVME disk for the OS, 128 Dedicated SSD or NVME disk for the OS, 128 Dedicated SSD or NVME disk for the OS, 128 GB GB or larger GB or larger or larger Microsoft Windows OS (supported by both DW Spectrum® Server and Client). · Windows 10 Released: July 2015 · Windows Server 2012 Released: August 2012 | EoS: 10/2023 · Windows Server 2012 R2 Released: October 2013 | EoS: 10/2023 · Windows Server 2016 Released: October 2016 | EoS: 01/2027 · Windows Server 2019 Released: October 2018 | EoS: 01/2029 · Windows Server 2022 Released: August 2021 | EoS: 10/2031 **NOTE: DW Spectrum IPVMS for Windows can be installed as a software bundle, or the Server and Client software can be installed separately. OS supported Ubuntu (Debian-based Linux) OS (supported by both DW Spectrum Server and Client). · Ubuntu 18.04 LTS "Bionic Beaver" Released: April 2018 | EoS: 04/2028 · Ubuntu 20.04 LTS: "Focal Fossa" Released: April 2020 | EoS: 04/2030 **NOTE: DW Spectrum IPVMS for Ubuntu is only available for separate installations (not bundled). Macintosh OS (supported only by the DW Spectrum Client. DW Spectrum Server is not available for macOS). · macOS 11.0, 11.1, 11.2 "Big Sur" Released: November 2020 · macOS 12 "Monterey" Released: October 2021 **NOTE: DW Spectrum IPVMS for macOS is only supported by the DW Spectrum Client. * Except Storage Server version Important: OS not listed will not be supported by DW® Tech Support Tel: +1 (866) 446-3595 Fax: (813) 888-9262 Rev: 09/24 www.digital-watchdog.com sales@digital-watchdog.com Copyright © Digital Watchdog. All rights reserved. Specifications and pricing are subject to change without notice.