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Owner's Manual for LG models including: 27G850A, UltraGear 27G850A LED Monitor, UltraGear 27G850A, LED Monitor, Monitor
2 days ago — * LG LED Monitor applies LCD screen with LED backlights. Please read this manual carefully before operating your set and retain it for future reference. Owner's ...
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DocumentDocumentOwner's Manual (LED Monitor*) * LG LED Monitor applies LCD screen with LED backlights. Please read this manual carefully before operating your set and retain it for future reference. 27G850A www.lg.com Copyright © 2024 LG Electronics Inc. All Rights Reserved. 2 TABLE OF CONTENTS ENGLISH LICENSE .......................................3 OPEN SOURCE SOFTWARE NOTICE INFORMATION ..............4 ASSEMBLING AND PREPARING 4 - Supported Drivers and Software .........................5 - Product and Button Description...........................5 How to Use the Joystick Button - Moving and Lifting the Monitor............................6 Installing on a Table Adjusting the Stand Height Adjusting the Angle Pivot Feature Using the Kensington Lock Installing the Wall Mount Plate Installing on the Wall USING THE MONITOR.............. 15 - Connecting to a PC...................................................15 HDMI Connection DisplayPort Connection - Connecting AV Devices...........................................16 HDMI Connection - Connecting Peripherals...........................................17 USB Device connection Connecting Headphones USER SETTINGS ....................... 18 - Activating the Main Menu ....................................18 Main Menu Features - User Settings ...............................................................20 Menu Settings TROUBLESHOOTING................ 31 PRODUCT SPECIFICATION ...... 35 - Factory Support Mode............................................36 - HDMI Timing (Video)................................................38 - Beep Guide....................................................................39 ENGLISH 3 LICENSE Each model has different licenses. Visit www.lg.com for more information on the license. The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. The SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum, Inc. VESA, VESA logo, DisplayPort compliance logo and DisplayPort compliance logo for dual-mode source devices are all registered trademarks of the Video Electronics Standards Association. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, Headphone:X, and the DTS Headphone:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved. ENGLISH 4 OPEN SOURCE SOFTWARE NOTICE INFORMATION To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents, please visit https://opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product. ASSEMBLING AND PREPARING CAUTION · Always use genuine LG components to ensure safety and product performance. · The product warranty will not cover damage or injury caused by the use of unauthorized components. · It is recommended that use the supplied components. · If you use generic cables not certified by LG, the screen may not display or there may be image noises. · Illustrations in this document represent typical procedures, so they may look different from the actual product. · Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.) · Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this way will not be covered by the product warranty. · Do not carry the monitor upside down by just holding the base. This may cause the monitor to fall off the stand and could result in personal injury. · When lifting or moving the monitor, do not touch the monitor screen. The force applied to the monitor screen may cause damage to it. · For wave pattern on appearance, unlike the general method of coating, it's applied to added glittering material in raw material. With no peeled-off appearance, it has good durability. Please use it with confidence because there is no problem in using the product at all. NOTE · The components may look different from those illustrated here. · Without prior notice, all product information and specifications contained in this manual are subject to change to improve the performance of the product. · To purchase optional accessories, visit an electronics store or an online shopping site, or contact the retailer from where you purchased the product. · The power cord provided may differ depending upon the region. ENGLISH 5 Supported Drivers and Software You can download and install the latest version from the LGE website (www.lg.com). Drivers and Software Monitor Driver LG Switch LG Calibration Studio Dual Controller Installation Priority Recommended Recommended Optional Optional Product and Button Description A B A: Joystick Button B: Dual-Mode Button 6 ENGLISH How to Use the Joystick Button You can easily control the functions of the monitor by pressing the joystick button or moving it left/right/up/down with your finger. Basic Functions Power on: Press the joystick button once with your finger to turn on the monitor. Power off: Press and hold the joystick button once more than 5 seconds with your finger to turn off the monitor. Volume control: You can control the volume by moving the joystick button left/ right. Controls screen brightness: You can control the screen's brightness by moving the joystick button up/down. Moving and Lifting the Monitor When moving or lifting the monitor, follow these instructions to prevent the monitor from being scratched or damaged and to ensure safe transportation, regardless of its shape or size. · Place the monitor in the original box or packing material before attempting to move it. · Before moving or lifting the monitor, disconnect the power cord and all other cables. · Hold the bottom and side of the monitor frame firmly. Do not hold the panel itself. · When holding the monitor, the screen should face away from you to prevent it from being scratched. · When transporting the monitor, do not expose the monitor to shock or excessive vibration. · When moving the monitor, keep it upright and never turn the monitor on its side or tilt it sideways. ENGLISH CAUTION · Avoid touching the monitor screen as much as possible. - This may result in damage to the screen or some of the pixels used to create images. · If you use the monitor panel without the stand base, its joystick button may cause the monitor to become unstable and fall, resulting in damage to the monitor or human injury. In addition, this may cause the joystick button to malfunction. 7 Installing on a Table · Lift the monitor and place it on the table in an upright position. Place the monitor at least 100 mm (3.94 inches) away from the wall to ensure sufficient ventilation. : 100 mm (3.94 inches) ENGLISH 8 CAUTION · Unplug the power cord before moving or installing the monitor. There is risk of electric shock. · Make sure to use the power cord that is provided in the product package and connect it to a grounded power outlet. · If you need another power cord, please contact your local dealer or the nearest retail store. Adjusting the Stand Height 1 Place the monitor mounted on the stand base in an upright position. 2 Handle the monitor with both hands for safety. Max. 110.0 mm (4.3 inches) WARNING · When adjusting the screen height, do not place your hand on the stand body to avoid injury to your fingers. Adjusting the Angle 1 Place the monitor mounted on the stand base in an upright position. 2 Adjust the angle of the screen. The angle of the screen can be adjusted forward or backward from -8° to 15° for a comfortable viewing experience. And you can also adjust the angle of the screen by 30 degrees to the left or to the right. WARNING · To avoid injury to the fingers when adjusting the screen, do not hold the lower part of the monitor's frame as illustrated below. 9 · Be careful not to touch or press the screen area when adjusting the angle of the monitor. ENGLISH 10 Pivot Feature The pivot feature allows the monitor to rotate 90° counterclockwise. 1 Raise the monitor to the maximum height. ENGLISH Head 2 Adjust the angle of the monitor in the direction of the arrow as shown in the figure. Stand WARNING · To avoid scratching the stand base, make sure that when rotating the monitor using the pivot feature, the stand does not make contact with the monitor. · When using the Pivot function, do not rotate the monitor too fast or with excessive force. - The head may come in contact with the stand and scratch the base. - Be careful as you may injure your finger by jamming it between the head and the stand. 3 Rotate the monitor counterclockwise as shown in the figure. 4 Complete the installation by rotating the monitor 90° as shown below. 11 WARNING · Be careful as you may injure your finger by jamming it between the head and the desk. NOTE · Auto Pivot feature of the display is not supported. · The screen can be rotated easily using the screen pivot shortcut key provided with your Windows operating system. Note that some Windows versions and some graphics card drivers may use different settings for the screen pivot key or may not support the pivot key at all. ENGLISH ENGLISH 12 Using the Kensington Lock The connector for the Kensington security system is located at the bottom of the monitor. For more information on installation and usage, refer to the Kensington lock owner's manual or visit the website at http://www.kensington.com. Connect the monitor to a table using the Kensington security system cable. Installing the Wall Mount Plate This monitor meets the specifications for the wall mount plate or other compatible devices. 1 Place the screen face down. To protect the monitor panel (screen), cover the surface with a soft cloth or the monitor protection pad included in the product package. 2 Remove the four screws tightened on the back of the monitor. 3 Place the wall mount plate onto the monitor and align it with the screw holes. 4 Tighten the four screws using a screwdriver to fix the plate to the monitor. NOTE · The wall mount plate is sold separately. · For more information on installation, refer to the wall mount plate's installation guide. · Be careful not to apply too much force while mounting the wall mount plate as it may cause damage to the screen. NOTE · The Kensington security system is optional. You can obtain optional accessories from most electronics stores. Installing on the Wall Install the monitor at least 100 mm (3.94 inches) away from the wall and leave about 100 mm (3.94 inches) of space at each side of the monitor to ensure sufficient ventilation. Detailed installation instructions can be obtained from your local retail store. Alternatively, please refer to the manual for how to install and set up a tilting wall mounting bracket. 100 mm (3.94 inches) 100 mm (3.94 inches) (130.904minmches) 100 mm (3.94 inches) 100 mm (3.94 inches) 13 To install the monitor to a wall, attach a wall mounting bracket (optional) to the back of the monitor. Make sure that the wall mounting bracket is securely fixed to the monitor and to the wall. 1 If you use screws longer than the standard length, it may damage the inside of the product. 2 A non-VESA standard screw may damage the product and cause the monitor to fall. LG Electronics is not liable for any accidents relating to the use of nonstandard screws. Wall Mount (mm) Standard screw Number of screws Wall Mount Plate (Optional) 100 x 100 M4 x L10 4 LSW 149 ENGLISH ENGLISH 14 NOTE · Use the screws specified by VESA standards. · The wall mount kit includes the installation guide and all necessary parts. · The wall mounting bracket is optional. You can obtain optional accessories from your local dealer. · The length of the screw may differ for each wall mounting bracket. Be sure to use the proper length. · For more information, please refer to the user manual for the wall mounting bracket. CAUTION · Unplug the power cord before moving or installing the monitor to avoid electric shock. · Installing the monitor on the ceiling or on a slanted wall may result in the monitor falling off, which could lead to injury. Use an authorized LG wall mount and contact the local dealer or qualified personnel. · Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this way will not be covered by the product warranty. · Use the wall mounting bracket and screws that conform to VESA standards. Damage caused by the use or misuse of inappropriate components will not be covered by the product warranty. · When measured from the back of the monitor, the length of each installed screw must be 8 mm (0.3 inches) or less. Wall Mount Plate Back of the Monitor Wall Mount Plate Back of the Monitor Screw Dimensions : M4 x L10 Max. 8 mm (0.3 inches) USING THE MONITOR · Illustrations in this manual may differ from the actual product. Press the joystick button, go to Settings Input, and then select the input option. CAUTION · Do not press the screen for a prolonged time. This may cause image distortion. · Do not display a still image on the screen for a prolonged time. This may cause image retention. Use a screensaver if possible. NOTE · When connecting the power cord to the outlet, use a grounded (3-hole) power strip or a grounded power outlet. · The monitor may flicker when turned on in an area where the temperature is low. This is normal. · Sometimes red, green, or blue spots may appear on the screen. This is normal. 15 Connecting to a PC · This monitor supports the *Plug and Play feature. * Plug and Play: A feature that allows you to add a device to your computer without having to reconfigure anything or install any manual drivers. HDMI Connection Transmits digital video and audio signals from your PC to the monitor. CAUTION · Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility issues. · Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur. · Recommended HDMI cable types - Ultra High Speed HDMI®/TM cable ENGLISH ENGLISH 16 DisplayPort Connection Transmits digital video and audio signals from your PC to the monitor. NOTE · There may be no video or audio output depending on the DP (DisplayPort) version of the PC. · If you are using a Mini DisplayPort output graphics card, use a Mini DP to DP (Mini DisplayPort to DisplayPort) cable or gender that supports DisplayPort2.1 or DisplayPort1.4. (Sold separately) Connecting AV Devices HDMI Connection HDMI transmits digital video and audio signals from your AV device to the monitor. NOTE · Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility issues. · Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur. · Recommended HDMI cable types - Ultra High Speed HDMI®/TM cable 17 ENGLISH Connecting Peripherals USB Device connection The USB port on the product functions as a USB hub. To use USB 3.0, connect the A-B type USB 3.0 cable of the product to the PC. Peripheral devices connected to the USB IN port can be controlled from the PC. NOTE · It is recommended you install all Windows Updates to keep your Windows up-todate before connecting to the product for use. · Peripheral devices are sold separately. · A keyboard, mouse, or USB device can be connected to the USB port. · The charging speed may vary depending on the device. CAUTION Cautions When Using a USB Device · A USB device with an automatic recognition program installed, or that uses its own driver, may not be recognized. · Some USB devices may not be supported or may not work properly. · It is recommended to use a USB hub or hard disk drive with power supplied. (If the power supply is not adequate, the USB device may not be recognized properly.) Connecting Headphones Connect peripherals to the monitor via the headphones port. NOTE · Peripheral devices are sold separately. · If you use angled earphones, it may cause a problem with connecting another external device to the monitor. Therefore, it is recommended to use straight earphones. Angled Straight (Recommend) · Depending on the audio settings of the PC and external device, headphones and speaker functions may be limited. USB A - B · Please connect the USB A to B cable to use a microphone function with headphones equipped with a microphone. ENGLISH 18 USER SETTINGS NOTE · Your monitor's OSD (On Screen Display) may differ slightly from that shown in this manual. · When Beep Guide is activated, pressing the joystick button will take you to Settings right away. Activating the Main Menu 1 Press the joystick button on the back of the monitor. 2 Move the joystick up/down ( / ) and left/right ( / ) to set the options. 3 Press the joystick button once more to exit the main menu. Joystick Button Button Menu Status Main menu disabled Main menu enabled Main menu disabled Description Enables the main menu. Enters the Settings feature. (Holding down the button to turn off the monitor. You can turn off the monitor this way at any time, including when the OSD is on.) Adjusts the monitor volume level. Main menu enabled Enters the Input feature. Main menu disabled Adjusts the monitor volume level. Main menu enabled Enters the Game Mode feature. Main menu disabled Enters the Accessibility menu. Main menu enabled Turns off the monitor. Main menu disabled Enters the Accessibility menu. Main menu enabled Exits the main menu. 19 ENGLISH Main Menu Features Power Off Main Menu Input Power Off Settings Input Game Mode Settings Game Mode Exit Exit Sets input mode. Turns off the monitor. Configures the screen settings. Sets the game mode for gaming. Exits the main menu. Description ENGLISH 20 User Settings Menu Settings 1 To view the OSD menu, press the joystick button at the back of the monitor and then enter the Settings. 2 Configure the options by moving the joystick up/down/left/right. 3 To return to the upper menu or set other menu items, move the joystick to or pressing ( ) it. 4 If you want to exit the OSD menu, move the joystick to until you exit. Game Adjust Picture Adjust Sound Input General 21 ENGLISH Game Mode on SDR(Non-HDR)signal. Settings > Game Adjust > Game Mode Personalized Picture Gamer 1 Gamer 2 Game Adjust Game Mode FPS RTS Vivid Reader HDR Effect sRGB DCI-P3 Color Weakness Calibration 1 Calibration 2 Description Set up a customized picture mode tailored to your preferences. In this mode, users can customise elements including game-related options. Gamer 1 and Gamer 2 picture modes allow you to save two sets of customised display settings, including game-related setup options. This mode is optimised for FPS games. It is suitable for very dark FPS games. This mode is optimised for RTS games. Optimised the screen for vivid colors. Optimises the screen for viewing documents. You can brighten the screen in the OSD menu. Optimises the screen for high dynamic range. A standard RGB color space for the monitor and printer. Suitable for watching digital videos. (for SDR only) This mode is for users who cannot distinguish between red and green. It enables users with color weakness to easily distinguish between the two colors. Adjusts to the calibrated screen. NOTE · Personalized Picture : Please install the LG Switch and proceed "Personalized Picture Wizard". · Calibration 1/Calibration 2 : Please install LG Calibration Studio to run calibration. 22 ENGLISH Game Mode on HDR signal. Settings > Game Adjust > Game Mode Description Personalized Picture Set up a customized picture mode tailored to your preferences. Gamer 1 Gamer 2 In this mode, users can customise elements including game-related options. Gamer 1 and Gamer 2 picture modes allow you to save two sets of customised display settings, including game-related setup options. FPS This mode is optimised for FPS games. It is suitable for very dark FPS games. RTS This mode is optimised for RTS games. Game Adjust Game Mode Vivid Optimised the screen for vivid colors. NOTE · Personalized Picture : Please install the LG Switch and proceed "Personalized Picture Wizard". · HDR content may not be operated properly depending on the Windows10 OS setting. Please check the HDR On / Off setting of Windows. · When the HDR function is turned on, the characters or picture quality may be poor according to Graphic card performance. · While the HDR function is on, screen flickering or cracking may occur when changing the monitor input or power on/off according to Graphic card performance. · For information about whether the graphics card and game support HDR, visit their manufacture's website. 23 ENGLISH Settings > Game Adjust Dual-Mode Game Adjust Adaptive-Sync / VRR Black Stabilizer Description By increasing the refresh rate, you can experience smoother and faster motion. Off It can support up to 3840 x 2160 at 240 Hz, and may vary depending on PC performance. On(Full Wide) / On(24") It can support up to 1920 x 1080 at 480 Hz, and may vary depending on PC performance. Screen size is changed following each settings. NOTE · Dual-Mode button allows you to switch Dual-Mode between Off and the previous selection On(Full Wide) or On(24"). · Initially switches between Off and On(Full Wide). · To activate Dual-Mode while a game is running, please exit the game first and then launch Dual-Mode. Provides seamless and natural images by synchronizing the vertical frequency of the input signal with that of the output signal. CAUTION · Supported Interface: DisplayPort (Adaptive-Sync), HDMI (Variable Refresh Rate). · Supported Graphic Card: A graphic card that supports NVIDIA's G-SYNC or AMD's FreeSync is necessary. · Supported Version: Make sure to update the graphic card to the latest driver. · For more information and requirement, refer to NVIDIA website (www.nvidia.com) and AMD website (www.amd.com). Extended Enables wider frequency range of Adaptive-Sync/VRR function than basic mode. The screen may flicker during the game play. Basic Enables basic frequency range of Adaptive-Sync/VRR function. Off Adaptive-Sync/VRR function off. You can control the black contrast to have better visibility in dark scenes. You can easily distinguish objects on dark game screens. ENGLISH 24 Response Time Game Adjust Crosshair FPS Counter Game Reset Sets a response time for displayed pictures based on the speed of the screen. For a normal environment, it is recommended that you use Fast. For a fast-moving picture, it is recommended that you use Faster. Once Faster Mode is selected, Motion Blur may occur depending on the content. Faster Sets the response time to Faster. Fast Sets the response time to Fast. Normal Sets the response time to Normal. Off Does not use the response time improvement feature. Crosshair provides a mark on the center of the screen for First Person Shooter (FPS) games. Users can select the Crosshair that fits their gaming environment among four different Crosshairs. The indicator is displayed on the upper left of the screen. It will reflect the actual frame rate that is On received at the input. You can also adjust the position of FPS Counter. (upper left / upper right / lower right / lower left) Off Does not use the FPS Counter feature. NOTE · FPS Counter and Crosshair feature can not be used at the same time. Returns game to the default settings. No Cancel the select. Yes Returns to the default settings. Settings > Picture Adjust Brightness Contrast Sharpness Gamma Picture Adjust Color Temp R/G/B Six Color Black Level 25 Description Adjusts the brightness of the screen. Adjusts the contrast of the screen. Adjusts the sharpness of the screen. Mode 1, Mode 2, The higher the gamma value, the darker the image becomes. Likewise, the lower the gamma value, the Mode 3 lighter the image becomes. Mode 4 If you do not need to adjust the gamma settings, select Mode 4. Custom The user can adjust it to red, green, or blue by customization. Warm Medium Sets the screen color to a reddish tone. Sets the screen color to between a red and blue tone. Cool Sets the screen color to a bluish tone. Manual The user can fine - tune the color temperature. You can customize the picture color using Red, Green, and Blue colors. Meets the user requirements for colors by adjusting the hue and saturation of the six colors (Red, Green, Blue, Cyan, Magenta and Yellow) and then saving the settings. Hue Adjusts the tone of the screen colors. Saturation Adjusts the saturation of the screen colors. Sets the offset level (for HDMI only). y Offset: as a reference for a video signal, this is the darkest color the monitor can display. High Keeps the current contrast ratio of the screen. Low Lowers the black levels and raises the white levels from the current contrast ratio of the screen. ENGLISH ENGLISH 26 Picture Adjust Deep Black Pro Picture Reset Provides extended contrast and gradation on a dark screen depending on game or video content. High Preferably for PC gaming experiences. Middle Preferably for console gaming experiences. Low Preferably for playing video content and internet or word-processing. Off Disables the Deep Black Pro feature. NOTE · When these feature is enabled, a slight halo effect may be shown on dark backgrounds. This is normal and not a malfunction. · When these feature is enabled, the screen flickering may occur intermittently. · The function can only be used on HDR content. · It is recommended to turn off when you are not using the gaming function. Do you want to reset your picture settings? No Cancel the select. Yes Returns to the default settings. 27 ENGLISH Settings > Sound Sound DTS Headphone:X Volume Description Enables the realization of three-dimensional sound with headphones or earphone. Game This mode is optimised for Game. Entertainment This mode is optimised for Entertainment. Sports This mode is optimised for Sports. Off Disables DTS Headphone:X function. Adjusts the volume level. NOTE · You can adjust Mute / Unmute by moving the joystick button to in the Volume menu. ENGLISH 28 Settings > Input Input List Input Aspect Ratio Auto Input Switch Description Selects the input mode. Adjusts the aspect ratio of the screen. Full Wide Displays the video in widescreen, regardless of the video signal input. Original Displays video according to the aspect ratio of the video signal input. Just Scan The aspect ratio is not adjusted from the original. (Depending on the model, it may not be supported.) NOTE · The display may look the same for Full Wide, Original, and Just Scan options at the recommended resolution (3840 x 2160). When automatic input switch is set to On, display will automatically switch to new input when connected. On Enables Auto Input Switch. Off Disables Auto Input Switch. 29 ENGLISH Settings > General Description Language Sets the menu screen to the desired language. Hexagon Lighting You can turn on or off the lighting on the back of the monitor, and you can also select or adjust the lighting color. User-defined Key 1 User-defined Key 2 You can customise the main menu to access your preferred menu easily. User-definded Key 1 and User-definded Key 2 appear at the left/right of the main menu. High Saves energy using the high-efficiency SMART ENERGY SAVING feature. SMART ENERGY SAVING Low Saves energy using the low-efficiency SMART ENERGY SAVING feature. Off Disables the SMART ENERGY SAVING feature. When Deep sleep mode is enabled, power consumption is minimized while the monitor is in standby mode. Deep Sleep Mode On Enables Deep sleep Mode. General Automatic Standby Off Disables Deep sleep Mode. Feature that automatically turns off the monitor when there is no movement on the screen for a period of time. You can set a timer for the auto-off function. (8H, 6H, 4H and Off) Please set the Input Compatibility Version to match the version of the connected external device. HDMI 2.1(PC)/2.1(AV)/1.4 If you want to use the HDR, select the Input Compatibility Version to 2.1(PC) or 2.1(AV). Input Compatibility Version DisplayPort 2.1/1.4/1.2 If you want to use the HDR, select the Input Compatibility Version to 2.1 or 1.4. NOTE · If the connected device supports 2.1 in HDMI but the screen or sound does not work properly, set this function to 2.1(AV). ENGLISH 30 General Buzzer OSD Lock Screen Self-diagnosis Information Open Source Software License Reset to Initial Settings This feature lets you set the sound generated from Buzzer when your monitor powers on. On Enables your monitor's Buzzer. Off Disables your monitor's Buzzer. This feature disables the configuration and adjustment of menus. On Enables OSD Lock. Off Disables OSD Lock. NOTE · All features are disabled except Brightness, Contrast, Volume, Input, OSD Lock, Information and Open Source Software License. Checks for any problems with the monitor image. Do not unplug the input cable. The display information will be shown the Total Power On Time, Resolution. You can check the Open Source Software notice information. Do you want to reset your settings? No Cancel the reset. Yes Returns to the default settings. 31 TROUBLESHOOTING ENGLISH Nothing is displayed on the screen. Is the monitor's power cord plugged in? Is the "The screen is not currently set to the recommended resolution. If you have no video or the screen flickers, see the troubleshooting guide in the product owner's manual." message being displayed? Is the "No Signal" message being displayed? Have you installed the display driver? · Check if the power cord is correctly plugged into the power outlet. · This occurs when signals transferred from the PC (graphics card) are out of the recommended horizontal or vertical frequency range of the monitor. Please see the Product Specification section of this manual to set the appropriate frequency. · This is displayed when the signal cable between the PC and the monitor is missing or disconnected. Check the cable and reconnect it. · Be sure to install the display driver from our web site: http://www.lg.com. · Make sure to check if the graphics card supports Plug and Play function. Some features are disabled. Are some functions not available when you press the Menu button? · The OSD is locked. Go to Settings > General and set OSD Lock to Off. 32 ENGLISH The screen retains an image. Does image sticking occur even when the monitor is turned off? · Displaying a still image for a prolonged time may cause damage to the screen, resulting in the retention of the image. Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails. Did you select the appropriate resolution? · If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the screen may be flickering. Change the resolution to 1080p or the recommended resolution. 3840 x 2160 resolution is not available in DisplayPort. (240 Hz) Is it connected to the correct input? · If it is connected with HDMI input, set it to DisplayPort input. Go to Settings > General > Input Compatibility Version and set the option to 2.1. · Check if the graphics card supports the DSC (Display Stream Compression). · Check if the graphics card driver has been updated to the latest version. 3840 x 2160 resolution is not available in HDMI. (240 Hz) Is it connected to the correct graphics card? · Check if the graphics card supports 3840 x 2160 / 240 Hz in HDMI. (NVIDIA RTX3000 Series, AMD RX6000 Series or higher) · Check if the graphics card driver has been updated to the latest version. ENGLISH 33 NOTE · Vertical Frequency: In order to display an image, the screen must be refreshed dozens of times per second, like a fluorescent lamp. The number of times the screen is refreshed per second is called vertical frequency, or refresh rate, and is represented by Hz. · Horizontal Frequency: The time it takes to display one horizontal line is called the horizontal cycle. If 1 is divided by the horizontal interval, the result is the number of horizontal lines displayed per second. This is called horizontal frequency and is represented by kHz. · Check if the graphics card's resolution or frequency is within the range allowed by the monitor and set it to the recommended (optimal) resolution Control Panel > Display > Settings in Windows. (The settings may differ depending on the operating system (OS) you use.) · Not setting the graphics card to the recommended (optimal) resolution may result in blurred text, a dimmed screen, a truncated display area or misalignment of the display. · The setting methods may be different depending on the computer or operating system, and some resolutions may not be available depending on the performance of the graphics card. If this is the case, contact the manufacturer of the computer or graphics card for assistance. · Some graphics cards may not support 3840 x 2160 resolution. If the resolution cannot be displayed, contact the manufacturer of your graphics card. 34 ENGLISH The display color is abnormal. Does the display appear discoloured (16 colors)? Does the display color appear unstable or monochrome? Are there spots on the screen? · Set the color to 24 bit (true color) or higher. In Windows, go to Control Panel > Display > Settings > Color Quality. (The settings may differ depending on the operating system (OS) you use.) · Check if the signal cable is connected properly. Reconnect the cable or reinsert the PC's graphics card. · When using the monitor, pixilated spots (red, green, blue, white, or black) may appear on the screen. This is normal for an LCD screen. It is not an error, nor is it related to the monitor's performance. No sound from the headphone port. Are images displayed using DP (DisplayPort) or HDMI input without sound? · Make sure that the headphone port connections are made properly. · Try increasing the volume with the joystick. · Set the audio output of the PC to the monitor you are using. On Microsoft Windows, go to Control Panel > Hardware and Sound > Sound > set the Monitor as default device. (The settings may differ depending on the operating system (OS) you use.) 35 PRODUCT SPECIFICATION ENGLISH LCD Screen Resolution Power Sources AC/DC Adapter Environmental Conditions Dimensions Weight (Without Packaging) Color Depth HDMI 8-bit/10-bit color is supported. DP (DisplayPort) 8-bit/10-bit color is supported. Max Resolution 3840 x 2160 @ 240 Hz (HDMI) 3840 x 2160 @ 240 Hz (DP) Recommended Resolution 3840 x 2160 @ 240 Hz (HDMI) 3840 x 2160 @ 240 Hz (DP) Power Rating 19 V 5.0 A ADS-120QL-19A-3 190110E, manufactured by SHENZHEN HONOR ELECTRONIC Or MS-Z5790R190-110D0-E, manufactured by JAMA POWER SUPPLY TECHNOLOGY CO LTD Output: 19 V 5.79 A Operating Conditions Temperature 0 °C to 40 °C (32 °F to 104 °F) Humidity Less than 80 % Storing Conditions Temperature -20 °C to 60 °C (-4 °F to 140 °F) Humidity Less than 85 % Monitor Size (Width x Height x Depth) With Stand 614.7 x 581.8 x 249.1 (mm) 24.2 x 22.9 x 9.8 (inches) Without Stand 614.7 x 365.4 x 68.1 (mm) 24.2 x 14.3 x 2.6 (inches) With Stand 9.4 kg 20.6 lbs Without Stand 5.2 kg 11.4 lbs Specifications are subject to change without notice. The symbol means alternating current, and the symbol means direct current. ENGLISH 36 Factory Support Mode HDMI Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) 640 x 480 800 x 600 1024 x 768 1280 x 720 1280 x 1024 1920 x 1080 1920 x 1080 3840 x 2160 1920 x 1080 1920 x 1080 2560 x 1440 3840 x 2160 2560 x 1440 1920 x 1080 3840 x 2160 1920 x 1080 31.469 37.879 48.363 45 79.976 67.5 66.587 65.688 137.327 166.668 182.996 133.313 222.268 291.702 333.333 665.76 59.94 60.317 60.004 60 75.025 60 59.934 29.981 120.041 144.052 119.998 59.997 144.05 240.084 144.050 480 3840 x 2160 581.004 240.084 Polarity (H/V) -/+/+ -/+/+ +/+ +/+ +/- +/- +/+/+/- +/- +/+/+/- +/- +/- Remarks Recommended Timing - Input Compatibility Version: 1.4 Recommended Timing - Input Compatibility Version: 2.1(AV) Recommended Timing - Input Compatibility Version: 2.1(FHD) Recommended Timing - Input Compatibility Version: 2.1(PC) DisplayPort Resolution 640 x 480 800 x 600 1024 x 768 1280 x 720 1280 x 1024 1920 x 1080 1920 x 1080 1920 x 1080 3840 x 2160 2560 x 1440 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 Horizontal Frequency (kHz) Vertical Frequency (Hz) 31.469 37.879 48.363 45 79.976 67.5 137.327 166.587 59.94 60.317 60.004 60 75.025 60 120.041 143.981 133.313 59.997 222.151 291.702 214.68 333.333 143.973 240.084 95.033 144.05 665.995 480.17 583.165 240.084 37 Polarity (H/V) -/+/+ -/+/+ +/+ +/+ +/+/- +/- +/+/+/+/- +/- +/- Remarks Recommended Timing - Input Compatibility Version: 1.2 Recommended Timing - Input Compatibility Version: 2.1(FHD) Recommended Timing - Input Compatibility Version: 1.4, 2.1 ENGLISH ENGLISH 38 HDMI Timing (Video) Factory support mode (Preset Mode) 480P 720P 1080P 1080P 2160P 2160P Horizontal Frequency (kHz) 31.5 45 67.5 135 135 255 Vertical Frequency (Hz) 60 60 60 120 60 120 Remarks 39 ENGLISH Beep Guide Menu Game Adjust Game Adjust - Game Mode Game Adjust - Game Mode Personalized Picture Game Adjust - Game Mode - Gamer 1 Game Adjust - Game Mode - Gamer 2 Game Adjust - Game Mode - FPS Game Adjust - Game Mode - RTS Game Adjust - Game Mode - Vivid Game Adjust - Game Mode - Reader Game Adjust - Game Mode - HDR Effect Game Adjust - Game Mode - sRGB Game Adjust - Game Mode - DCI-P3 Game Adjust - Game Mode - Color Weakness Game Adjust - Game Mode - Calibration 1 Game Adjust - Game Mode - Calibration 2 Game Adjust - Dual Mode Game Adjust - Dual Mode -Off Game Adjust - Dual Mode - On(Full Wide) Game Adjust - Dual Mode - On(24") Game Adjust - VRR / Adaptive-Sync Game Adjust - VRR / Adaptive-Sync Extended Location 1 1 1 1 1 1 1 1 2 1 1 3 1 1 4 1 1 5 1 1 6 1 1 7 1 1 8 1 1 9 1 1 10 1 1 11 1 1 12 1 1 13 1 2 1 2 1 1 2 2 1 2 3 1 3 1 3 1 Menu Game Adjust - VRR / Adaptive-Sync Basic Game Adjust - VRR / Adaptive-Sync - Off Game Adjust - Black Stabilizer Game Adjust - Black Stabilizer Game Adjust - Response Time Game Adjust - Response Time - Faster Game Adjust - Response Time - Fast Game Adjust - Response Time - Normal Game Adjust - Response Time - Off Game Adjust - Crosshair Game Adjust - Crosshair - Red Cross Game Adjust - Crosshair - Green Cross Game Adjust - Crosshair - Red Dot Game Adjust - Crosshair - Green Dot Game Adjust - Crosshair - Off Game Adjust - FPS Counter Game Adjust - FPS Counter - On Game Adjust - FPS Counter - Off Game Adjust - Game Reset Game Adjust - Game Reset - No Game Adjust - Game Reset - Yes Picture Adjust - Brightness Picture Adjust - Brightness Location 1 3 2 1 3 3 1 4 1 4 1 Slider 1 5 1 5 1 1 5 2 1 5 3 1 5 4 1 6 1 6 1 1 6 2 1 6 3 1 6 4 1 6 5 1 7 1 7 1 1 7 2 1 8 1 8 1 1 8 2 2 1 2 1 1 Slider Menu Picture Adjust - Contrast Picture Adjust - Contrast Picture Adjust - Sharpness Picture Adjust - Sharpness Picture Adjust - Gamma Picture Adjust - Gamma - Mode 1 Picture Adjust - Gamma - Mode 2 Picture Adjust - Gamma - Mode 3 Picture Adjust - Gamma - Mode 4 Picture Adjust - Color Temp Picture Adjust - Color Temp - Custom Picture Adjust - Color Temp - Warm Picture Adjust - Color Temp - Medium Picture Adjust - Color Temp - Cool Picture Adjust - Color Temp - Manual Picture Adjust - Color Temp - Manual Picture Adjust - R/G/B Picture Adjust - R/G/B - Red Picture Adjust - R/G/B - Red Picture Adjust - R/G/B - Green Picture Adjust - R/G/B - Green Picture Adjust - R/G/B - Blue Location 2 2 2 2 1 Slider 2 3 2 3 1 Slider 2 4 2 4 1 2 4 2 2 4 3 2 4 4 2 5 2 5 1 2 5 2 2 5 3 2 5 4 2 5 5 2 5 5 1 Slider 2 6 2 6 1 2 6 1 1 Slider 2 6 2 2 6 2 1 Slider 2 6 3 40 ENGLISH Menu Picture Adjust - R/G/B - Blue Picture Adjust - Six Color Picture Adjust - Six Color - Red Hue Picture Adjust - Six Color - Red Hue Picture Adjust - Six Color - Red Saturation Picture Adjust - Six Color - Red Saturation Picture Adjust - Six Color - Green Hue Picture Adjust - Six Color - Green Hue Picture Adjust - Six Color - Green Saturation Picture Adjust - Six Color - Green Saturation Picture Adjust - Six Color - Blue Hue Picture Adjust - Six Color - Blue Hue Picture Adjust - Six Color - Blue Saturation Picture Adjust - Six Color - Blue Saturation Picture Adjust - Six Color - Cyan Hue Picture Adjust - Six Color - Cyan Hue Picture Adjust - Six Color - Cyan Saturation Location 2 6 3 1 Slider 2 7 2 7 1 2 7 1 1 Slider 2 7 2 2 7 2 1 Slider 2 7 3 2 7 3 1 Slider 2 7 4 2 7 4 1 Slider 2 7 5 2 7 5 1 Slider 2 7 6 2 7 6 1 Slider 2 7 7 2 7 7 1 Slider 2 7 8 Menu Picture Adjust - Six Color - Cyan Saturation Picture Adjust - Six Color - Magenta Hue Picture Adjust - Six Color - Magenta Hue Picture Adjust - Six Color - Magenta Saturation Picture Adjust - Six Color - Magenta Saturation Picture Adjust - Six Color - Yellow Hue Picture Adjust - Six Color - Yellow Hue Picture Adjust - Six Color - Yellow Saturation Picture Adjust - Six Color - Yellow Saturation Picture Adjust - Black Level Picture Adjust - Black Level - High Picture Adjust - Black Level - Low Picture Adjust - Deep Black Pro Picture Adjust - Deep Black Pro - High Picture Adjust - Deep Black Pro - Middle Picture Adjust - Deep Black Pro - Low Picture Adjust - Deep Black Pro - Off Picture Adjust - Picture Reset Picture Adjust - Picture Reset - No Picture Adjust - Picture Reset - Yes Sound Location 2 7 8 1 Slider 2 7 9 2 7 9 1 Slider 2 7 10 2 7 10 1 Slider 2 7 11 2 7 11 1 Slider 2 7 12 2 7 12 1 Slider 2 8 2 8 1 2 8 2 2 9 2 9 1 2 9 2 2 9 3 2 9 4 2 10 2 10 1 2 10 2 3 Menu Sound - DTS Headphone:X Sound - DTS Headphone:X - Game Sound - DTS Headphone:X Entertainment Sound - DTS Headphone:X - Sports Sound - DTS Headphone:X - Off Sound - Volume Sound - Volume Input Input - Input List Input - Input List - HDMI 1 Input - Input List - HDMI 2 Input - Input List - DisplayPort Input - Aspect Ratio Input - Aspect Ratio - Full Wide Input - Aspect Ratio - Original Input - Aspect Ratio - Just Scan Input - Auto Input Switch Input - Auto Input Switch - On Input - Auto Input Switch - Off General General - Language General - Language - English General - Language - German General - Language - French General - Language - Spanish General - Language - Italian Location 3 1 3 1 1 3 1 2 3 1 3 3 1 4 3 2 3 2 1 Slider 4 4 1 4 1 1 4 1 2 4 1 3 4 2 4 2 1 4 2 2 4 2 3 4 3 4 3 1 4 3 2 5 5 1 5 1 1 5 1 2 5 1 3 5 1 4 5 1 5 41 ENGLISH Menu General - Language - Swedish General - Language - Finnish General - Language - Portuguese General - Language - Portuguese (Brazil) General - Language - Polish General - Language - Russian General - Language - Turkish General - Language - Ukrainian General - Language - Chinese General - Language - Traditional Chinese General - Language - Japanese General - Language - Korean General - Language - Arabic General - Hexagon Lighting General - Hexagon Lighting - Static 1 General - Hexagon Lighting - Static 1 General - Hexagon Lighting - Static 2 General - Hexagon Lighting - Static 2 General - Hexagon Lighting - Static 3 General - Hexagon Lighting - Static 3 General - Hexagon Lighting - Static 4 General - Hexagon Lighting - Static 4 General - Hexagon Lighting - Cycling General - Hexagon Lighting - Off Location 5 1 6 5 1 7 5 1 8 5 1 9 5 1 10 5 1 11 5 1 12 5 1 13 5 1 14 5 1 15 5 1 16 5 1 17 5 1 18 5 2 5 2 1 5 2 1 Color Chip 5 2 2 5 2 2 Color Chip 5 2 3 5 2 3 Color Chip 5 2 4 5 2 4 Color Chip 5 2 5 5 2 6 Menu General - User-defined Key 1 General - User-defined Key 1 - Input General - User-defined Key 1 - Game Mode General - User-defined Key 1 - DTS Headphone:X General - User-defined Key 1 - Crosshair General - User-defined Key 1 - Black Stabilizer General - User-defined Key 1 - Response Time General - User-defined Key 1 - FPS Counter General - User-defined Key 1 - Hexagon Lighting General - User-defined Key 2 General - User-defined Key 2 - Input General - User-defined Key 2 - Game Mode General - User-defined Key 2 - DTS Headphone:X General - User-defined Key 2 - Crosshair General - User-defined Key 2 - Black Stabilizer General - User-defined Key 2 - Response Time General - User-defined Key 2 - FPS Counter Location 5 3 5 3 1 5 3 2 5 3 3 5 3 4 5 3 5 5 3 6 5 3 7 5 3 8 5 4 5 4 1 5 4 2 5 4 3 5 4 4 5 4 5 5 4 6 5 4 7 Menu General - User-defined Key 2 - Hexagon Lighting General - SMART ENERGY SAVING General - SMART ENERGY SAVING High General - SMART ENERGY SAVING - Low General - SMART ENERGY SAVING - Off General - Deep Sleep Mode General - Deep Sleep Mode - On General - Deep Sleep Mode - Off General - Automatic Standby General - Automatic Standby - 8H General - Automatic Standby - 6H General - Automatic Standby - 4H General - Automatic Standby - Off General - Input Compatibility Version General - Input Compatibility Version 2.1(PC) / 2.1 General - Input Compatibility Version 2.1(AV) / 1.4 General - Input Compatibility Version 1.4 / 1.2 General - Buzzer General - Buzzer - On General - Buzzer - Off General - OSD Lock General - OSD Lock - On General - OSD Lock - Off Location 5 4 8 5 5 5 5 1 5 5 2 5 5 3 5 6 5 6 1 5 6 2 5 7 5 7 1 5 7 2 5 7 3 5 7 4 5 8 5 8 1 5 8 2 5 8 3 5 9 5 9 1 5 9 2 5 10 5 10 1 5 10 2 42 ENGLISH Menu General - Screen Self-diagnosis General - Screen Self-diagnosis General - Information General - Open Source Software License General - Open Source Software License General - Reset to Initial Settings General - Reset to Initial Settings - No General - Reset to Initial Settings - Yes Location 5 11 5 11 1 5 12 5 13 5 13 1 5 14 5 14 1 5 14 2 Supplier's Declaration of Conformity Trade Name LG Responsible Party LG Electronics USA, Inc. Address 111 Sylvan Avenue, North Building, Englewood Cliffs, NJ 07632 E-mail lg.environmental@lge.com The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service. Model Serial No.