HP Chromebox User Manual
This guide provides essential information for using and upgrading this product, including topics such as components, features, networks, and HP resources.
Legal Information
© Copyright 2023 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and licensed to HP Inc. Chrome, ChromeOS, Chromebook, Chromebox, Google, and Google Drive are trademarks of Google LLC. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Celeron and Intel are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. The microSD logo and microSD are trademarks of SD-3C LLC. USB Type-C® and USB-C® are registered trademarks of the USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA) in the U.S. and other countries.
First Edition: July 2023
Document Part Number: N56383-141
Product Notice
This guide describes features common to most models. Some features may not be present on your computer.
Software Terms
By installing, copying, downloading, or otherwise using any pre-installed software product on this computer, you agree to be bound by the terms of the HP End-User License Agreement (EULA). If you do not accept these license terms, your sole recourse is to return the entire unused product (hardware and software) to your reseller within 14 days for a full refund, subject to the reseller's refund policy.
For more information or to request a full refund for the computer, please contact your reseller.
Safety Warning Notice
Reduce the risk of heat-related injury or the computer overheating by following the practices described below.
[Warning] Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
[Caution] Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
[Important] Indicates important information that is not hazard-related (for example, messages that are important for the proper operation of your product). It may also be used to alert you to the possibility of hardware or data loss if certain procedures are not followed. It includes basic information to explain a concept or to complete a task.
[Note] Provides additional information to emphasize or supplement the main text.
[Tip] Provides helpful tips for completing a task.
About This Guide
This guide provides essential information for using and upgrading the product.
[Warning] Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
[Caution] Indicates a hazardous situation, if not avoided, could result in minor or moderate injury.
[Important] Indicates important information that is not hazard-related (for example, messages that are important for the proper operation of your product). It may also be used to alert you to the possibility of hardware or data loss if certain procedures are not followed. It includes basic information to explain a concept or to complete a task.
[Note] Provides additional information to emphasize or supplement the main text.
[Tip] Provides helpful tips for completing a task.
Components
Your Chromebox has high-level components. This section provides details about your components, their locations, and how they work.
Right Side
Use the illustration and table to identify components on the right side of your Chromebox.
| Component | Description |
|---|---|
| (1) Security cable slot | Connects an optional security cable to the Chromebox. [Note] The security cable is a deterrent but may not prevent improper use of or theft of the Chromebox. |
| (2) Recovery button | You can recover your Chromebox if the operating system (OS) stops functioning properly. The recovery process removes and reinstalls the operating system. You can also recover the operating system with an Internet connection. For instructions on performing the recovery process for your device, see https://support.google.com/. [Important] Recovery permanently erases everything on your Chromebox's hard drive, including downloaded files. If possible, back up your files before recovering your Chromebook. |
Front Side
Use the illustration and table to identify components on the front side of your Chromebox.
| Component | Description |
|---|---|
| (1) Audio (headphone)/microphone combo jack | Connects an optional stereo speaker, headphones, earbuds, headset, or television audio cable. It also connects an optional headset microphone. This jack does not support separate optional microphones. [Warning] To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices in your documentation. [Note] When a device is connected to the jack, the computer speakers are disabled. |
| (2) USB ports (2) | Connect USB devices, enable high-speed data transfer, and (on select models) charge small devices even when the Chromebox is on or in sleep mode. |
| (3) microSD card reader | Reads optional memory cards to store, manage, share, or access information. To insert a card: 1. Hold the card with the label side up and the connectors facing the Chromebox. 2. Insert the card into the memory card reader and press it in until it is firmly seated. To remove a card: Push the card in and it will eject from the memory card reader. |
| (4) Power button | Press the button briefly to turn on the Chromebox when it is off. Press the button briefly to exit sleep mode when the Chromebox is in sleep mode (on select models). [Note] The Chromebox does not have a Standby mode. The device cannot enter sleep mode after a brief press of the power button. [Important] Pressing and holding the power button can cause loss of unsaved information. If the Chromebox is unresponsive and the shutdown procedures are ineffective, press and hold the power button for at least 10 seconds to turn off the Chromebox. |
Back Side
Use the illustration and table to identify components on the back side of your Chromebox.
| Component | Description |
|---|---|
| (1) RJ-45 (network) jack | Connects a network cable. |
| (2) USB ports (2) | Connect USB devices, enable data transfer, and (on select models) charge small devices even when the Chromebox is on or in sleep mode. [Note] Cables, adapters, or both may be purchased separately. |
| (3) HDMI ports (2) | Connects an optional video or audio device, such as a high-definition television, a compatible digital or audio component, or a high-speed High-Definition Multimedia Interface® (HDMI®) device. |
| (4) AC adapter port | Connects the AC adapter. |
| (5) HP Sleep and Charge USB Type-C® port | Connect USB devices, enable data transfer, and (on select models) charge small devices even when the Chromebox is on or in sleep mode. |
Bottom Side
Use the illustration and table to identify components on the bottom side of your Chromebox.
| Component | Description |
|---|---|
| Ventilation opening | Provides airflow to cool internal components. [Note] The fan operates automatically to cool internal components and prevent overheating. It is normal for the internal fan to stop and restart occasionally during normal operation. |
Labels
Labels affixed to the computer provide information you may need when troubleshooting system issues or traveling internationally with the computer. The labels can be in the form of paper or printed directly on the product.
[Important] Check the following locations for the labels described in this section: The bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of the display stand.
Service labels provide important information that identifies your computer. When you contact support, you may be asked to provide the serial number, and possibly the product number or model number. Locate these numbers before contacting support.
Your service label resembles one of the following examples. Refer to the illustration that most closely resembles the service label on your computer.
| Component | |
|---|---|
| (1) Serial number | |
| (2) Product ID | |
| (3) HP product name |
| Component | |
|---|---|
| (1) HP product name | |
| (2) Product ID | |
| (3) Serial number | |
| (4) Warranty period |
| Component | |
|---|---|
| (1) HP product name | |
| (2) Warranty period | |
| (3) Product ID | |
| (4) Serial number |
Regulatory labels provide regulatory information about the computer. Wireless certification labels provide information about optional wireless devices and country or region certification marks for device usage.
Using Your Chromebox
You can use your Chromebox as an entertainment center to manage music and download movies. You can also connect external devices such as monitors, projectors, TVs, speakers, or headphones to your Chromebox to create a more powerful entertainment center.
Using Audio Features
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. To enhance listening quality, connect external audio devices such as speakers or headphones.
Connecting Speakers
You can connect wired speakers to your device using a USB port or the audio-out (headphone)/audio-in (microphone) combo jack. Follow the manufacturer's instructions to connect wireless speakers to your device. To connect high-definition speakers, see Connecting an HDMI Device, page 9. Before connecting speakers, lower the volume setting.
Connecting Headphones
You can connect wired headphones to your Chromebox's headphone jack or the audio-out (headphone)/audio-in (microphone) combo jack.
[Warning] To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices in your documentation.
Follow the device manufacturer's instructions to connect wireless headphones to your Chromebox.
Using Video Features
Your Chromebox computer is a powerful display device that allows you to watch streaming video from your favorite websites and download and watch videos and movies without needing to connect to a network. You can connect an external monitor, projector, or TV using one of the video ports on your device. Your device may have an HDMI port that allows you to connect to a high-definition monitor or TV and a DisplayPort-compatible device for high-definition multimedia interface (HDMI) connectivity.
[Important] Ensure that the external device is connected using the correct cable to the correct port on your Chromebox computer. Follow the device manufacturer's instructions.
Connecting an HDMI Device
Follow the guidelines below to connect a high-definition device to display video on a high-definition TV or monitor:
[Note] To connect an HDMI device to your Chromebox computer, you need to purchase a separate HDMI cable.
- Connect one end of the HDMI cable to the HDMI port on the Chromebox computer.
- Connect the other end of the cable to the high-definition television or monitor. You can now see the Chrome™ desktop on your display device.
Connecting to a Wireless Network
Follow the steps below to connect to a wireless network.
- From the Chrome desktop, select the Chrome menu, and then select Available wireless networks, or select the wireless icon in the status area at the bottom right of the screen.
- Select the wireless network you want to access, and then select Connect.
- Enter passwords and encryption keys when prompted. Networks protected by a password, encryption key, or both are indicated by a secure connection icon. If necessary, consult your network administrator for more information.
Enabling and Disabling Wake on LAN
Wake on LAN (WOL) is a function that allows the device to be turned on by a message sent over your local network or LAN.
[Note] Wake on LAN only works when a LAN cable is connected. WOL resets its default setting (WOL enabled) after a system reboot. To access WOL functionality, you need to initiate a recovery and enter developer mode. Make sure you have saved all your files to the cloud or an external drive before proceeding.
Turning WOL On or Off
To turn this function on or off:
[Note] You can only change Wake on LAN settings when a LAN cable is connected. WOL resets its default setting (WOL enabled) after a system reboot. For more information and updates, go to http://www.hp.com/support, select your country, and follow the on-screen instructions to find documentation for your device.
- You must enter developer mode to change WOL settings. For instructions on accessing developer mode on your device, see http://www.chromium.org/chromium-os/developer-information-for-chrome-os-devices. The process for enabling or disabling WOL may change when the operating system is updated.
- After starting developer mode, the system restarts automatically and prompts you to set your language and keyboard, and to sign in to your user account.
- After signing in, you will see the Chrome desktop. From here, you can enter console mode by pressing Ctrl+Alt+F2 or Ctrl+Alt+F1.
- On the console screen, type root and press Enter.
- At the next prompt, type ethtool -s eth0 wol d and press Enter to disable WOL. Type ethtool -s eth0 wol g and press Enter to enable WOL.
- Press Ctrl+Alt+F1 or Ctrl+Alt+→ to return to the Chrome desktop.
Managing Applications
You can expand your Chromebox's productivity and entertainment capabilities with free or purchased applications that you can download directly to your device.
Go to the Chrome Web Store to find and install applications. A Google account is required to use the store, but the store keeps a record of every application you install, even if you uninstall it. This way, you will not lose applications when you reformat your operating system. Applications are updated automatically, ensuring you always have the latest version.
- To open an installed application, select the Launcher icon and then select the application from the list, or select the icon of the application you want from the apps pinned to the shelf at the bottom of the screen.
- To pin an application to the home screen shelf or unpin it, select the Launcher icon and then select the application. Right-click the application, and then select Pin to shelf. Right-click the application you want to unpin, and then select Unpin.
- To remove an application, select the Launcher icon and then select the application. Right-click the application, and then select Remove from Chrome.
For more information on managing applications, go to https://support.google.com/chrome_webstore/answer/1053346?hl=en.
Securing Your Chromebox and Information
Device security is important for protecting the integrity, confidentiality, and availability of your information. Standard security solutions and third-party software can help protect your device from various risks, such as viruses, worms, and other types of malicious code.
When you sign in to Chrome and enable sync, Chrome secures your information by encrypting your passwords using your Google account credentials. Alternatively, you can encrypt all synced data with a sync passphrase. This passphrase is stored on your device and is not sent to Google. For more information about syncing your data, go to https://support.google.com/chrome/answer/1181035?hl=en.
[Important] Some security features listed in this section may not be available on your device.
| Device risk | Security feature |
|---|---|
| Unauthorized use of your device | Login password |
| Viruses | Antivirus software |
| Threats existing or that may arise for the device | Software updates |
| Unauthorized movement of the device | Security cable lock |
Securing Your Wireless Network
Always enable security features when setting up your wireless network.
Backing Up Your Software and Information
All applications are updated automatically, and your download and purchase history is kept in the Chrome Web Store. Google also automatically saves your most recently synced settings.
If you need to perform a recovery on your device, you can automatically restore all your settings, favorites, and applications by signing in to your Google account.
HP recommends saving important documents and files to a USB flash drive, memory card, external hard drive, or Google Cloud™ storage. By choosing Google Drive as your file saving location, you can save your files to the cloud at any time.
Recovering Your Chromebox
If you plan to give your Chromebox to someone else, reset your ownership permissions, or if you are experiencing problems with your account profile, you can erase all user data by resetting your device.
[Note] When you perform a factory reset, all information, permissions, settings, and user files associated with all accounts are deleted from your device. Resetting your device does not affect your accounts or the information synced with those accounts.
- Select the status area in the lower-right corner.
- Select Settings, and then select Advanced settings.
- Locate the Powerwash section and select Powerwash.
- When the dialog box appears, select Restart.
For more detailed information about resetting your Chromebox, see https://support.google.com/chromebook/answer/183084.
Using an Optional Security Cable
An optional security cable lock is designed to be a deterrent; however, it may not prevent improper use or theft of the device. Security cables are only one of the methods that should be used as part of a comprehensive security system to help protect against theft.
The security cable slot on your Chromebox may look slightly different from the illustration in this section. For the location of the security cable slot on your device, see Components, page 2.
- Wrap the security cable lock around a stable, stationary object.
- Insert the key (1) into the security cable lock (2).
- Insert the security cable lock into the security cable slot on the device (3), and then lock the security cable lock with the key.
- Remove the key and store it in a safe place.
Printing
There are several ways to print from your computer:
- Print with the built-in ChromeOS solution.
- Print from Google Chrome using the HP Print for Chrome app.
[Note] When using HP Print for Chrome, you cannot save the printer to the Google ChromeOS printing solution.
Printing with the Built-in ChromeOS Solution
Google Chrome includes a built-in printing solution for Chromeboxes™. HP printers manufactured in 2017 and later are automatically supported. For more information, see the Google Chrome Help website.
- Go to https://support.google.com/chrome.
- Select the search icon, type set up printer, and then select Set up printer. [Note] Do not press Enter.
- Follow the on-screen instructions.
Printing from Google Chrome
For a printing method other than Google Chrome, use the HP Print for Chrome app. You can install the HP Print for Chrome app from the Chrome Web Store. For more information, see the HP website.
- Go to http://www.hp.com/support.
- Select the search icon in the upper right corner of the page, search for print using HP Print for Chrome app, and then press Enter.
- Follow the on-screen instructions.
Additional HP Resources
Use this table to find resources that provide details about your product, usage information, and more.
| Resource | Contents | |
|---|---|---|
| Setup Instructions | Setting up the computer | |
| HP Support Assistant (select models only) | Install HP Support Assistant to access HP tools and troubleshooting for printers and peripherals. Go to the Chrome Web Store and install the HP Support Assistant app. | Helps identify computer components. Helps optimize computer performance and troubleshoot using the latest software updates, diagnostic tools, and guided assistance. |
| HP website | Access the latest user guide by going to http://www.hp.com/support, following the instructions to find your product, and then selecting Guides. | Support information. Part ordering and finding additional help. Accessories available for the device. |
| Worldwide support | To get support in your language, go to http://www.hp.com/support and select your country. | Online chat with an HP technician. Support phone numbers. HP service center locations. Proper workstation setup. Guidelines for posture and work habits that promote comfort and reduce the risk of injury. Electrical and mechanical safety information. Regulatory and safety information. Information about disposing of the battery. Warranty information. |
| Safety and Comfort Guide | Go to http://www.hp.com/ergo. | |
| Regulatory, Safety, and Environmental Notices | This guide is provided in the box. | |
| Limited Warranty* | Go to http://www.hp.com/go/orderdocuments. |
*You can find the HP Limited Warranty in the user guides provided with your product and/or on the CD or DVD included in the box. HP may have included a printed warranty in some countries or regions. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in the Asia Pacific region, you can send a letter to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include the name of your product, your name, telephone number, and mailing address.
Electrostatic Discharge
Electrostatic discharge (ESD) is the rapid release of stored static electricity when two objects come into contact (for example, a shock you get after walking across a carpet and then touching a metal doorknob).
Discharge of static electricity from your fingers or other static-conductive objects can damage electronic components.
[Important] To prevent damage to your computer or drives, or loss of data, take the following precautions:
- If the removal or insertion instructions direct you to unplug the computer, first ensure that you are properly grounded.
- Keep components in their static-protective containers until you are ready to install them.
- Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
- Use non-magnetic tools.
- Before touching a component, discharge static electricity by touching an unpainted metal surface.
- Place a removed component in its static-protective container.
Accessibility
HP's goal is to design, manufacture, and market products, services, and information that everyone can use everywhere, either independently or with the support of third-party assistive technology (AT) devices or applications.
HP and Accessibility
Because HP wants to incorporate diversity, inclusion, and work-life balance into the fabric of the company, this is reflected in everything HP does. HP strives to create an inclusive environment that connects people to the power of technology globally.
Finding the Assistive Technology You Need
Technology can unlock your potential. Assistive technology removes barriers and helps you be independent at home, at work, and in the community. Assistive technology helps to enhance, maintain, and improve the functional capabilities of electronics and information technology.
For more information, see Finding the Best Assistive Technology, page 17.
HP's Commitment
HP is committed to providing accessible products and services for people with disabilities. This commitment supports the company's diversity goals and helps ensure that the benefits of technology are available to everyone.
HP's accessibility goal is to design, manufacture, and market products and services that can be used by everyone, including people with disabilities, either independently or with the support of assistive devices. To achieve this goal, this Accessibility Policy outlines seven key objectives that guide HP's activities. All HP managers and employees are expected to support these objectives and their implementation in accordance with their duties and responsibilities:
- Raise awareness of accessibility issues at HP and provide employees with the training they need to design, manufacture, market, and deliver accessible products and services.
- Develop accessibility guidelines for products and services and hold product development groups accountable for implementing these guidelines where they are competitively, technically, and economically feasible.
- Involve people with disabilities in the development of accessibility guidelines and in the design and testing process for products and services.
- Document accessibility features and make information about HP products and services available to the public in an accessible format.
- Establish relationships with leading assistive technology and solution providers.
- Support internal and external research and development activities that develop assistive technologies for HP products and services.
- Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a nonprofit organization focused on advancing accessibility expertise through networking, education, and certification. The goal is to help accessibility professionals develop and advance their careers and to enable organizations to better integrate accessibility into their products and infrastructure.
As a founding member, HP has joined other organizations in advancing the field of accessibility. This commitment supports HP's accessibility goal of designing, manufacturing, and marketing products and services that people with disabilities can use effectively.
IAAP will strengthen the profession by providing a connection between individuals, students, and organizations so they can share information with each other. To learn more, join the online community, sign up for newsletters, and find out about membership options at http://www.accessibilityassociation.org.
Finding the Best Assistive Technology
Everyone, including individuals with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to raising awareness of accessibility both within HP and among our customers and partners.
A wide variety of assistive technologies, such as large fonts that do not strain your eyes, voice recognition that allows your hands to rest, or other assistive technologies that help with your specific situation, can make using HP products easier. How do you make your selection?
Assessing Your Needs
Technology can unlock your potential. Assistive technology removes barriers and helps you be independent at home, at work, and in the community. Assistive technology (AT) helps to enhance, maintain, and improve the functional capabilities of electronics and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and select the best solution for your situation. You will find that the professionals who can perform AT assessments are licensed or certified individuals from fields such as physical therapy, occupational therapy, speech/language pathology, and many other specialties. Some may also provide assessment information even if they are not certified or licensed. You will want to ask questions about their experience, expertise, and fees to determine if the professional is a good fit for your needs.
Accessibility for HP Products
These links provide information about accessibility features and assistive technology in various HP products, if available in your country or region. These resources will help you choose the most appropriate assistive technology features and products for your situation.
- HP Aging and Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select Office of Aging and Accessibility.
- HP computers: For Windows products, go to http://www.hp.com/support, type Windows Accessibility Options in the Search our knowledge search box. Select the appropriate operating system from the results.
- HP Shopping, Peripherals for HP products: Go to http://store.hp.com, select Shop, and then select Monitors or Accessories.
If you need additional assistance with the accessibility features on your HP product, see Getting Support, page 20.
Standards and Regulations
Countries worldwide are enacting regulations to increase access to products and services for people with disabilities. These regulations have increasingly applied to telecommunications products and services, computers and printers with specific communication and video playback capabilities, their associated user documentation, and customer support.
Standards
The U.S. Access Board has established Section 508 of the Federal Acquisition Regulation (FAR) standards to regulate access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards include technical criteria specific to various technologies and performance-based requirements that focus on the functional capabilities of the covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and standalone closed products.
Directive 376 – EN 301549
The European Union, along with Directive 376, has established the EN 301 549 standard as an online toolkit for the procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, along with test procedures and evaluation methodologies for each requirement.
Web Content Accessibility Guidelines (WCAG)
The Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) help web designers and developers create sites that better meet the needs of individuals with disabilities or age-related limitations.
WCAG enhances accessibility across all web content (text, images, audio, and video) and web applications. WCAG is precisely testable, easy to understand and use, and provides web developers with innovation flexibility. WCAG 2.0 is also approved as ISO/IEC 40500:2012.
WCAG specifically addresses web accessibility barriers experienced by individuals with visual, auditory, physical, cognitive, and neurological disabilities, as well as older web users with accessibility needs. WCAG 2.0 provides accessible content features:
- Perceivable (e.g., text alternatives for images, captions for audio, adaptability of presentation, and with color contrast)
- Operable (e.g., with keyboard access, color contrast, input timing, navigability, and avoidance of seizure-inducing content)
- Understandable (e.g., with readability, predictability, and input assistance)
- Robust (e.g., by addressing compatibility with assistive technologies)
Regulations and Ordinances
IT and information accessibility has become an area of legal importance.
Useful Accessibility Resources and Links
These organizations, institutions, and resources can provide useful information about people with disabilities and age-related limitations.
[Note] This is not an exhaustive list. These organizations are provided for informational purposes only. HP does not assume responsibility for information or individuals you encounter on the Internet. Listing on this page does not imply that HP endorses the organizations listed.
Organizations
These are some of the many organizations that provide information about disabilities and age-related limitations.
- American Association of People with Disabilities (AAPD)
- Association of Assistive Technology Act Programs (ATAP)
- Association of Late-Deafened Adults (ALDA)
- Hearing Loss Association of America (HLAA)
- Information Technology Technical Assistance and Training Center (ITTATC)
- Lighthouse International
- National Association of the Deaf
- National Federation of the Blind
- North American Association of Rehabilitation Engineering and Assistive Technology (RESNA)
- Telecommunications for the Deaf and Hard of Hearing (TDI)
- W3C Web Accessibility Initiative (WAI)
Educational Institutions
Many educational institutions, including these examples, provide information about disabilities and age-related limitations.
- California State University, Center on Disabilities (CSUN)
- University of Wisconsin – Madison, Trace Research & Development Center
- University of Minnesota, Computer Access Program
Other Resources for Disabilities
Many resources, including these examples, provide information about disabilities and age-related limitations.
- ADA (Americans with Disabilities Act) Technical Assistance Program
- ILO Global Work and Disability Network
- EnableMart
- European Disability Forum
- Job Accommodation Network
- Microsoft Enable
HP Links
These HP-specific links provide information about disabilities and age-related limitations.
- HP Security and Comfort Guide
- HP Public Sector Sales
Getting Support
HP provides technical support and assistance for accessibility options for customers with disabilities.
[Note] Support is available in English only.
- Customers with questions about technical support or the accessibility of HP products who are deaf or hard of hearing: Call TRS/VRS/WebCapTel at (877) 656-7058 between Monday–Friday 6:00 AM–9:00 PM MST.
- Customers with questions about technical support or the accessibility of HP products who have other disabilities or age-related limitations: Call (888) 259-5707 between Monday–Friday 6:00 AM–9:00 PM MST.
Printing
There are several ways to print from your computer:
- Print with the built-in ChromeOS solution.
- Print from Google Chrome using the HP Print for Chrome app.
[Note] When using HP Print for Chrome, you cannot save the printer to the Google ChromeOS printing solution.
Printing with the Built-in ChromeOS Solution
Google Chrome includes a built-in printing solution for Chromeboxes™. HP printers manufactured in 2017 and later are automatically supported. For more information, see the Google Chrome Help website.
- Go to https://support.google.com/chrome.
- Select the search icon, type set up printer, and then select Set up printer. [Note] Do not press Enter.
- Follow the on-screen instructions.
Printing from Google Chrome
For a printing method other than Google Chrome, use the HP Print for Chrome app. You can install the HP Print for Chrome app from the Chrome Web Store. For more information, see the HP website.
- Go to http://www.hp.com/support.
- Select the search icon in the upper right corner of the page, search for print using HP Print for Chrome app, and then press Enter.
- Follow the on-screen instructions.
Electrostatic Discharge
Electrostatic discharge (ESD) is the rapid release of stored static electricity when two objects come into contact (for example, a shock you get after walking across a carpet and then touching a metal doorknob).
Discharge of static electricity from your fingers or other static-conductive objects can damage electronic components.
[Important] To prevent damage to your computer or drives, or loss of data, take the following precautions:
- If the removal or insertion instructions direct you to unplug the computer, first ensure that you are properly grounded.
- Keep components in their static-protective containers until you are ready to install them.
- Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
- Use non-magnetic tools.
- Before touching a component, discharge static electricity by touching an unpainted metal surface.
- Place a removed component in its static-protective container.
Accessibility
HP's goal is to design, manufacture, and market products, services, and information that everyone can use everywhere, either independently or with the support of third-party assistive technology (AT) devices or applications.
HP and Accessibility
Because HP wants to incorporate diversity, inclusion, and work-life balance into the fabric of the company, this is reflected in everything HP does. HP strives to create an inclusive environment that connects people to the power of technology globally.
Finding the Assistive Technology You Need
Technology can unlock your potential. Assistive technology removes barriers and helps you be independent at home, at work, and in the community. Assistive technology (AT) helps to enhance, maintain, and improve the functional capabilities of electronics and information technology.
For more information, see Finding the Best Assistive Technology, page 17.
HP's Commitment
HP is committed to providing accessible products and services for people with disabilities. This commitment supports the company's diversity goals and helps ensure that the benefits of technology are available to everyone.
HP's accessibility goal is to design, manufacture, and market products and services that can be used by everyone, including people with disabilities, either independently or with the support of assistive devices. To achieve this goal, this Accessibility Policy outlines seven key objectives that guide HP's activities. All HP managers and employees are expected to support these objectives and their implementation in accordance with their duties and responsibilities:
- Raise awareness of accessibility issues at HP and provide employees with the training they need to design, manufacture, market, and deliver accessible products and services.
- Develop accessibility guidelines for products and services and hold product development groups accountable for implementing these guidelines where they are competitively, technically, and economically feasible.
- Involve people with disabilities in the development of accessibility guidelines and in the design and testing process for products and services.
- Document accessibility features and make information about HP products and services available to the public in an accessible format.
- Establish relationships with leading assistive technology and solution providers.
- Support internal and external research and development activities that develop assistive technologies for HP products and services.
- Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a nonprofit organization focused on advancing accessibility expertise through networking, education, and certification. The goal is to help accessibility professionals develop and advance their careers and to enable organizations to better integrate accessibility into their products and infrastructure.
As a founding member, HP has joined other organizations in advancing the field of accessibility. This commitment supports HP's accessibility goal of designing, manufacturing, and marketing products and services that people with disabilities can use effectively.
IAAP will strengthen the profession by providing a connection between individuals, students, and organizations so they can share information with each other. To learn more, join the online community, sign up for newsletters, and find out about membership options at http://www.accessibilityassociation.org.
Finding the Best Assistive Technology
Everyone, including individuals with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to raising awareness of accessibility both within HP and among our customers and partners.
A wide variety of assistive technologies, such as large fonts that do not strain your eyes, voice recognition that allows your hands to rest, or other assistive technologies that help with your specific situation, can make using HP products easier. How do you make your selection?
Assessing Your Needs
Technology can unlock your potential. Assistive technology removes barriers and helps you be independent at home, at work, and in the community. Assistive technology (AT) helps to enhance, maintain, and improve the functional capabilities of electronics and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and select the best solution for your situation. You will find that the professionals who can perform AT assessments are licensed or certified individuals from fields such as physical therapy, occupational therapy, speech/language pathology, and many other specialties. Some may also provide assessment information even if they are not certified or licensed. You will want to ask questions about their experience, expertise, and fees to determine if the professional is a good fit for your needs.
Accessibility for HP Products
These links provide information about accessibility features and assistive technology in various HP products, if available in your country or region. These resources will help you choose the most appropriate assistive technology features and products for your situation.
- HP Aging and Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select Office of Aging and Accessibility.
- HP computers: For Windows products, go to http://www.hp.com/support, type Windows Accessibility Options in the Search our knowledge search box. Select the appropriate operating system from the results.
- HP Shopping, Peripherals for HP products: Go to http://store.hp.com, select Shop, and then select Monitors or Accessories.
If you need additional assistance with the accessibility features on your HP product, see Getting Support, page 20.
Standards and Regulations
Countries worldwide are enacting regulations to increase access to products and services for people with disabilities. These regulations have increasingly applied to telecommunications products and services, computers and printers with specific communication and video playback capabilities, their associated user documentation, and customer support.
Standards
The U.S. Access Board has established Section 508 of the Federal Acquisition Regulation (FAR) standards to regulate access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards include technical criteria specific to various technologies and performance-based requirements that focus on the functional capabilities of the covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and standalone closed products.
Directive 376 – EN 301549
The European Union, along with Directive 376, has established the EN 301 549 standard as an online toolkit for the procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, along with test procedures and evaluation methodologies for each requirement.
Web Content Accessibility Guidelines (WCAG)
The Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) help web designers and developers create sites that better meet the needs of individuals with disabilities or age-related limitations.
WCAG enhances accessibility across all web content (text, images, audio, and video) and web applications. WCAG is precisely testable, easy to understand and use, and provides web developers with innovation flexibility. WCAG 2.0 is also approved as ISO/IEC 40500:2012.
WCAG specifically addresses web accessibility barriers experienced by individuals with visual, auditory, physical, cognitive, and neurological disabilities, as well as older web users with accessibility needs. WCAG 2.0 provides accessible content features:
- Perceivable (e.g., text alternatives for images, captions for audio, adaptability of presentation, and with color contrast)
- Operable (e.g., with keyboard access, color contrast, input timing, navigability, and avoidance of seizure-inducing content)
- Understandable (e.g., with readability, predictability, and input assistance)
- Robust (e.g., by addressing compatibility with assistive technologies)
Regulations and Ordinances
IT and information accessibility has become an area of legal importance.
Useful Accessibility Resources and Links
These organizations, institutions, and resources can provide useful information about people with disabilities and age-related limitations.
[Note] This is not an exhaustive list. These organizations are provided for informational purposes only. HP does not assume responsibility for information or individuals you encounter on the Internet. Listing on this page does not imply that HP endorses the organizations listed.
Organizations
These are some of the many organizations that provide information about disabilities and age-related limitations.
- American Association of People with Disabilities (AAPD)
- Association of Assistive Technology Act Programs (ATAP)
- Association of Late-Deafened Adults (ALDA)
- Hearing Loss Association of America (HLAA)
- Information Technology Technical Assistance and Training Center (ITTATC)
- Lighthouse International
- National Association of the Deaf
- National Federation of the Blind
- North American Association of Rehabilitation Engineering and Assistive Technology (RESNA)
- Telecommunications for the Deaf and Hard of Hearing (TDI)
- W3C Web Accessibility Initiative (WAI)
Educational Institutions
Many educational institutions, including these examples, provide information about disabilities and age-related limitations.
- California State University, Center on Disabilities (CSUN)
- University of Wisconsin – Madison, Trace Research & Development Center
- University of Minnesota, Computer Access Program
Other Resources for Disabilities
Many resources, including these examples, provide information about disabilities and age-related limitations.
- ADA (Americans with Disabilities Act) Technical Assistance Program
- ILO Global Work and Disability Network
- EnableMart
- European Disability Forum
- Job Accommodation Network
- Microsoft Enable
HP Links
These HP-specific links provide information about disabilities and age-related limitations.
- HP Security and Comfort Guide
- HP Public Sector Sales
Getting Support
HP provides technical support and assistance for accessibility options for customers with disabilities.
[Note] Support is available in English only.
- Customers with questions about technical support or the accessibility of HP products who are deaf or hard of hearing: Call TRS/VRS/WebCapTel at (877) 656-7058 between Monday–Friday 6:00 AM–9:00 PM MST.
- Customers with questions about technical support or the accessibility of HP products who have other disabilities or age-related limitations: Call (888) 259-5707 between Monday–Friday 6:00 AM–9:00 PM MST.
