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User Guide for DELL models including: 3.8.0.x, 3.8.0.2, 3.8.0.4, 3.8.0.x ECS Elastic Cloud Storage, 3.8.0.x, ECS Elastic Cloud Storage, Elastic Cloud Storage, Cloud Storage, Storage
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DocumentDocumentECS Monthly Support Highlights December 2023 ECS Newsletter December 2023 Contents Highlights ............................................................................................................................................................................... 2 Target Code ........................................................................................................................................................................... 2 Code Recommendations, Published End of Standard Support (EOSS), and Versioning Information ........................ 3 Release Information - ECS 3.8.0.x (Latest and Target Code) ........................................................................................... 4 Connectivity ........................................................................................................................................................................... 6 Site Contact Information Update & Product Updates........................................................................................................ 7 Dell Technical Advisories (DTAs)........................................................................................................................................ 7 Dell Security Advisories (DSAs) .......................................................................................................................................... 7 ECS Capacity Dashboard ..................................................................................................................................................... 8 ECS Troubleshooting Guide ................................................................................................................................................ 8 xDoctor Tool .......................................................................................................................................................................... 9 Disks as Customer Replaceable Unit (CRU) ...................................................................................................................... 9 New Knowledgebase (KB) Articles ................................................................................................................................... 10 Top Service Topics ............................................................................................................................................................. 10 1 Highlights ECS Newsletter December 2023 Highlights · ECS 3.8.0.4 is available. · Site Contact Information Update & Product Updates. · ECS Troubleshooting Guide is now available for customers. · xDoctor tool is customer downloadable and installable. **NEW VERSION** Target Code Target Code Dell Technologies Total Customer Experience (TCE) team regularly monitors the quality and stability of supported code versions across the active customer install base. This data is used to guide what code version is recommended for customers to run to be most stable with the lowest risk. Customers on older code should upgrade to the target code version (or later). ECS 3.8.0.x (with minimum patch ECS 3.8.0.2) declared Target Code The TCE team, comprised of key Engineering and Services leadership, recommends the adoption of ECS 3.8.0.x, which achieved target code status in August 2023. It continues to be the best performing code across all actively supported code versions. The recommendation is to upgrade to the latest patch of the target code, which is currently ECS 3.8.0.4. You can find a full list of Dell product target codes at: Target-Revisions-and-Runtime-Hours (dell.com) For information on how upgrades are performed, please refer to the following Knowledge Base (KB) article: KB 14729: ECS Upgrade Planning 2 ECS Newsletter December 2023 Code Recommendations, Published End of Standard Support (EOSS), and Versioning Information Code Recommendations, Published End of Standard Support (EOSS), and Versioning Information Have you upgraded to the Target Code (or newer) yet? Upgrading to the Target Code (or newer) is important. Customers on newer code enjoy greater functionality and fewer outages/service requests. Upgrading to the Target Code (or newer) ensures that you can take advantage of the newest features, functionality, fixes, and security enhancements. For ECS that means code level 3.8.0.4. To learn more about the Target Codes, please refer to the Target Revisions document. Published End of Standard Support (EOSS) This table provides the published EOSS dates for all ECS versions: Version General Availability (GA) Date 3.8.0.4 3.8.0.3 3.8.0.2 3.8.0.1 3.7.0.6 3.7.0.5 3.7.0.4 3.7.0.3 3.7.0.2 November 2023 August 2023 April 2023 December 2022 May 2023 February 2023 November 2022 September 2022 May 2022 3.7.0.1 April 2022 3.7.0.0 February 2022 3.6.2.x August 2021* 3.6.1.x February 2021* 3.6.0.x and below Various *Various General Availability (GA) dates for patches. Published EOSS December 2025 December 2025 December 2025 December 2025 February 2025 February 2025 February 2025 February 2025 February 2025 February 2025 February 2025 August 2024 February 2024 EOSS 3 ECS Newsletter December 2023 Additional information on EOSS dates for Dell products can be found by searching for the specific Dell product within the Support by Product section from the Online Support site. Versioning Information This table provides information on the ECS versioning convention: Release Digit First (X.x.x.x) Release Type Major Second (x.X.x.x) Minor Third (x.x.X.x) Service Packs Fourth (x.x.x.X) Patches Description Release with functionality that provides substantial generational or architectural changes in the product. Release that delivers new incremental functionality to the existing product generation, in addition to fixes for defects. Release that delivers fixes for important defects, fixes to Security Vulnerabilities, and included fixes delivered by preceding patches and hotfixes. Release that cumulatively delivers fixes to security vulnerabilities and critical customer found issues. Release Information - ECS 3.8.0.x (Latest and Target Code) Release Information - ECS 3.8.0.x (Latest and Target Code) ECS 3.8.0.x Release Highlights: Reasons to Upgrade: · Improved Stability · Improved Performance · Improved Security · Tech Refresh Enhancements o Node Evacuation o Node Extend Key Features in 3.8.0.x: (in addition to the existing features from the previous versions) · Data movement (Copy-to-Cloud) · IAM STS GetFederationToken · Extended key management interoperability protocol (KMIP) Support · Object lock enhancements for ADO · Memory upgrade expansion · SSH key rotation Improvements · Firmware upgrade using service console 4 · Simplified bucket delete · Priority task coordinator · Metadata search acceleration · Partial listings · HDFS protocol support Release Notes: · ECS 3.8.0.4 Release Notes Online Support Page: · ECS Appliance Additional Resources: · ECS 3.8 Product Documentation Index Info Hub · ECS technical white papers and videos ECS Newsletter December 2023 5 Connectivity Connectivity ECS Newsletter December 2023 Secure Connect Gateway The Secure Connect Gateway technology is the next generation consolidated connectivity solution from Dell Technologies Services. Support Assist Enterprise and Secure Remote Services capabilities are integrated into Secure Connect Gateway technology. Our Secure Connect Gateway 5.1 technology is delivered as an appliance and a stand-alone application and provides a single solution for your entire Dell portfolio supporting servers, networking, data storage, data protection, hyper-converged, and converged solutions. For more details refer to the Getting Started Guide and FAQs, which are great resources to start with. *Note: If you are having issues getting connected, please make sure to contact customer support. SRS Customers Will Lose Connectivity as of June 2023 Effective June 15, 2023, all versions of Secure Remote Services (SRS) will reach end of service life and will be replaced with Secure Connect Gateway (SCG). Upon reaching end of service life, support (including remediation and mitigation of security vulnerabilities) will be discontinued, and Secure Remote Services clients may no longer be able to connect. Effective immediately, Secure Remote Services will strive to provide remediation for critical security vulnerabilities only. This may leave Secure Remote Services exposed to lesser severity vulnerabilities which Dell Technologies will no longer remediate or mitigate for customers. Dell Technologies therefore recommends upgrading to Secure Connect Gateway immediately to ensure that you remain current with security and quality updates. Secure Connect Gateway, introduced in 2021, provides customers with the benefits of the latest technologies. Upgrading to Secure Connect Gateway requires a few steps due to technology and security changes that Dell Technologies has made over time. To upgrade to Secure Connect Gateway: · First, ensure you are running the latest release of Secure Remote Services version 3.52. · Follow the instructions in the banner to upgrade to Secure Connect Gateway. · Click here for additional upgrade details. 6 ECS Newsletter December 2023 Should you choose to keep Secure Remote Services beyond the June 15, 2023, end of service life date, please note that you are responsible for any security vulnerabilities experienced. Site Contact Information Update & Product Updates Site Contact Information Update & Product Updates Keeping your Site's contact information updated is vital to receive important updates. - Make sure that your Site's contacts are updated regularly. Refer to Knowledge Base (KB) Company Administration - View and Manage Sites & Contacts | Dell US for details on how to update your Site's contacts. - Make sure to subscribe to the Products Update to get notifications about new releases, new DTAs, and new DSAs. Learn about how you can subscribe here. - For any issues related to site information management, please open a Service Request using the following link: Administrative Support | Dell US. Dell Technical Advisories (DTAs) Dell Technical Advisories (DTAs) Dell published no ECS DTAs in the last 90 days. Dell Security Advisories (DSAs) Dell Security Advisories (DSAs) Dell published the following ECS DSAs in the last 90 days: DSA DSA-2023-400 Title Dell ECS Security Update for Dell ECS 3.8.0.4 Multiple Vulnerabilities Date November 2023 7 ECS Capacity Dashboard ECS Newsletter December 2023 ECS Capacity Dashboard A common topic of interest for ECS customers is how to understand their capacity usage. ECS Knowledge Base (KB) article 20748 has been updated with a new video which explains how to interpret the data on the Capacity Dashboard. Additionally, in response to feedback about multiple capacity-related Service Requests (SRs) being created, changes have been made to ECS capacity alerting dial-homes as follows: · Starting October 2022, Symptom Code 1111 will no longer open Service Requests. · Instead, an automated email will be sent to the asset's main contact, informing them that they have reached 65-70% of their capacity usage. · Refer to the "Site Contact Information Update & Product Updates" section to update your contact details. This will ensure you get automated emails to the asset's main contact. ECS Troubleshooting Guide ECS Troubleshooting Guide This new customer document will assist in basic troubleshooting steps for ECS. It will walk through what to look for in the UI initially (not all inclusive), as well as some basic CLI read-only commands. It also covers the Advanced Monitoring (Grafana) UI that was introduced in ECS 3.4.0.0. To download the latest version of the ECS Troubleshooting Guide: 1. Log into the Dell Support Site and search for "ECS Troubleshooting Guide" using the top search bar. 2. To download the guide, click "Manuals & Documentation" under "Resources" section on the left side of the page, and the "ECS Troubleshooting Guide" will appear for download. A new version, ECS Troubleshooting Guide 1.15, has been released in April 2023. It is recommended to follow the latest published version. 8 ECS Newsletter December 2023 xDoctor Tool xDoctor Tool xDoctor is a tool used by Dell Customer Support to monitor, report on, and troubleshoot the health of your ECS Appliance. Keeping xDoctor updated to the most current version enables Dell Customer Support to quickly detect and resolve issues with your ECS Appliance. To download the latest version of xDoctor: 1. Log into the Dell Support Site and search for xDoctor using the top search bar. 2. To download the xDoctor code and Release Notes: Click "Downloads & Drivers" under "Resources" section on the left side of the page, and the latest xDoctor version xDoctor4ECS 4.8xx will appear for download, as well as the Release Notes. A new version, xDoctor4ECS-4.8-94.2, has been released on November 17, 2023. It is recommended to upgrade to the latest xDoctor version at the earliest opportunity. Disks as Customer Replaceable Unit (CRU) Disks as Customer Replaceable Unit (CRU) A new feature starting with ECS 3.5.x.x is disks as Customer Replaceable Unit (CRU) for Gen3 racks. This new feature enables customers to replace failed disks without having to schedule an onsite visit with a Dell Technologies technician to manually remove the disks from the ECS VDC. Customers are now able to manage failed disks from the ECS user interface anytime. Additional Resources: · CRU Video: ECS: How to replace EX300 Disk · CRU Video: ECS: How to replace EX500 Disk · CRU Video: ECS: How to replace EX3000 Disk · How to replace ECS EXF900 Appliance NVMe SSD 9 ECS Newsletter December 2023 New Knowledgebase (KB) Articles New Knowledgebase (KB) Articles Article Number Title 220323 ECS: xDoctor: RAP072: xDoctor reports hardware event - The system inlet temperature is greater than the upper critical threshold. 220197 ECS: xDoctor: Convert Deprecated Email Rules into one CER (Customer Email Rule) 219870 ECS: Unable to write to a bucket during Temporary Site Outage 220402 220311 ECS: Error Message Displayed When Opening the ECS UI "ERR_SSL_KEY_USAGE_INCOMPATIBLE" ECS: How to disable CAS access to a node Top Service Topics Top Service Topics Article Number 216334 Title ECS: Code Upgrade Recommendation 180322 ECS: Minimum requirements for triggering Permanent Site Outage (PSO), Temporary Site Outage (TSO), and Remove VDC from a Replication Group in ECS 10 ECS Newsletter December 2023 Subscribe to our newsletter This newsletter is available via Product Update notifications provided by Dell Technologies Online Support. 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