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Owner's Manual for LG models including: FRIDGE AND FREEZER
OWNER'S MANUAL FRIDGE & FREEZER Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. ENGLISH GF-Q6011MC MFL71667921 Rev.01 020821 www.lg.com
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DocumentDocumentOWNER'S MANUAL FRIDGE & FREEZER Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. ENGLISH GF-Q6011MC MFL71667921 Rev.01_020821 www.lg.com Copyright © 2021 LG Electronics Inc. All Rights Reserved. TABLE OF CONTENTS This manual may contain images or content that may be different from the model you purchased. This manual is subject to revision by the manufacturer. SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE...........................................................3 WARNING ............................................................................................................3 CAUTION .............................................................................................................8 INSTALLATION Before Installation ...........................................................................................10 Removing the Fridge and Freezer Door........................................................11 Levelling and Door Alignment........................................................................12 Turning on the Power......................................................................................14 Moving the Appliance for Relocation ............................................................14 OPERATION Before Use ........................................................................................................16 Product Features..............................................................................................18 Control Panel ....................................................................................................22 InstaView...........................................................................................................23 Door in Door .....................................................................................................23 Extra Space .......................................................................................................25 Drawer ............................................................................................................... 25 Shelf ...................................................................................................................26 Icemaker ...........................................................................................................27 Door Basket ......................................................................................................28 SMART FUNCTIONS LG ThinQ Application .......................................................................................30 Smart Diagnosis ...............................................................................................31 MAINTENANCE Cleaning ............................................................................................................33 TROUBLESHOOTING Before Calling for Service................................................................................34 ENGLISH SAFETY INSTRUCTIONS 3 SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into `WARNING' and `CAUTION' as described below. Safety Messages This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk. WARNING This indicates that the failure to follow the instructions can cause serious injury or death. CAUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product. WARNING WARNING To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following: Technical Safety · This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person 4 SAFETY INSTRUCTIONS responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. · This appliance is intended to be used in household and similar applications such as: - staff kitchen areas in shops, offices and other working environments; - farm houses and by clients in hotels, motels and other residential type environments; - bed and breakfast type environments; - catering and similar non-retail applications. · This symbol alerts you to flammable materials that can ignite and cause a fire if you do not take care. · This appliance contains a small amount of isobutane refrigerant (R600a), but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. · The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. Consult with service agent or a similarly qualified person before disposing of them. · Do not damage the refrigerant circuit. · If the power cord is damaged or the hole of the outlet socket is loose, do not use the power cord and contact an authorized service centre. · Do not locate multiple portable outlet sockets or portable power supplies at the rear of the appliance. · Securely plug the power plug in the outlet socket after completely removing any moisture and dust. · Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket. · Keep ventilation openings, in the appliance enclosure or in the builtin structure, clear of obstruction. ENGLISH SAFETY INSTRUCTIONS 5 · Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. · Do not tilt the appliance to pull or push it when transporting. · When positioning the appliance, ensure the supply cord is not trapped or damaged. · Do not use mechanical devices or other means to accelerate the defrosting process. · Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours. · Do not use electrical appliances inside the refrigerator. · Make sure not to get a body part such as a hand or foot stuck while moving the appliance. · Disconnect the power cord before cleaning the appliance interior or exterior. · Do not spray water or inflammable substances (toothpaste, alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the appliance to clean it. · Do not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material. · Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location. Risk of Fire and Flammable Materials · If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance is used should correspond to the amount of refrigerant used. The room must be 1 m² in size for every 8 g of R600a refrigerant inside the appliance. · Refrigerant leaking out of the pipes could ignite or cause an explosion. 6 SAFETY INSTRUCTIONS · The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. Installation · This appliance should only be transported by two or more people holding the appliance securely. · Install the appliance on a firm and level floor. · Do not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, rain, or temperatures below freezing. · Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters. · Be careful not to expose the rear of the appliance when installing. · Install the appliance in a place where it is easy to unplug the power plug of the appliance. · Be careful not to let the appliance door fall during assembly or disassembly. · Be careful not to pinch, crush, or damage the power cable during assembly or disassembly of the appliance door. · Be careful not to point the power plug up or let the appliance lean against the power plug. · Do not connect a plug adapter or other accessories to the power plug. · Do not modify or extend the power cable. · Ensure that the outlet socket is properly grounded, and that the earth pin on the power cord is not damaged or removed from the power plug. For more details on grounding, inquire at an LG Electronics customer information centre. · This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug must be plugged into an appropriate outlet socket that is installed and grounded in accordance with all local codes and ordinances. ENGLISH SAFETY INSTRUCTIONS 7 · Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. · Dispose of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation. · Do not plug the appliance into a multi socket adapter which does not have a power cable (mounted). · The appliance should be connected to a dedicated power line which is separately fused. · Do not use a multi socket outlet which is not properly grounded (portable). In case of using a properly-grounded multi socket outlet (portable), use the multi socket outlet with the current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance. Operation · Do not use the appliance for any purpose (storage of medical or experimental materials or shipping) other than any domestic household food storage use. · If water penetrates electrical parts of the appliance, disconnect power plug and contact an LG Electronics customer information centre. · Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time. · Do not touch the power plug or the appliance controls with wet hands. · Do not bend the power cable excessively or place a heavy object on it. · Immediately unplug the power plug and contact an LG Electronics customer information centre if you detect a strange sound, odour, or smoke coming from the appliance. · Do not place hands or metallic objects inside the area emitting the cold air, cover or heat releasing grille on the back. · Do not apply excessive force or impact to the back cover of the appliance. 8 SAFETY INSTRUCTIONS · Be careful of nearby children when you open or close the appliance door. The door may bump the child and cause injury. · Avoid the danger of children getting trapped inside the appliance. A child trapped inside the appliance can cause suffocation. · Do not put animals, such as pets into the appliance. · Do not place heavy or fragile objects, containers filled with liquid, combustible substances, flammable objects (such as candles, lamps, etc.), or heating devices (such as stoves, heaters, etc.) on the appliance. · Do not place any electronic appliance (such as heater and mobile phone) inside the appliance. · If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the appliance or power plug and ventilate the area immediately. This appliance uses a refrigerant gas (isobutane, R600a). Although it uses a small amount of the gas, it is still combustible gas. Gas leakage during appliance transport, installation or operation can cause fire, explosion or injury if sparks are caused. · Do not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, insecticide, air freshener, cosmetics, etc.) near the appliance. Disposal · When discarding the appliance, remove the door gasket while leaving the shelves and baskets in place and keep children away from the appliance. CAUTION CAUTION To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: ENGLISH SAFETY INSTRUCTIONS 9 Operation · Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. It may cause frostbite. · Do not place glass containers, bottles or cans (especially those containing carbonated drinks) in the freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing. · The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact. If it is broken, do not touch it with hands. · Do not hang from the appliance doors, storage room, shelf or climb up into it. · Do not store an excessive amount of water bottles or containers for side dishes on the door baskets. · Do not open or close the appliance door with excessive force. · If the hinge of the appliance door is damaged or operates improperly, stop using the appliance and contact an authorized service centre. · Prevent animals from nibbling on the power cable or water hose. · Never eat frozen foods immediately after they have been taken out in the freezer compartment. · Make sure not to get a hand or foot stuck upon opening or closing the appliance door or door in door. Maintenance · Do not clean glass shelves or covers with warm water when they are cold. They may shatter if exposed to sudden temperature changes. · Do not insert the shelves upside down. The shelves may fall. · To remove frost from the appliance, contact an LG Electronics customer information centre. · Dispose of the ice inside the ice bin in the freezer compartment during an extended power outage. 10 INSTALLATION INSTALLATION Before Installation Dimensions and Clearances Too small of a distance from adjacent items may result in the degradation of freezing capability and increased electricity costs. Allow over 50 mm of clearance between the back of the appliance and the wall when installing the appliance. A Ambient Temperature · The appliance is designed to operate within a limited range of ambient temperatures, depending on the climate zone. · The internal temperatures could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and so on. · The climate class can be found on the rating label. DE FG Climate Class Ambient Temperature B Range ºC SN (Extended +10 - +32 Temperate) H N (Temperate) +16 - +32 C ST (Subtropical) +16 - +38 / +18 - +38** - Type A (mm) Type B (mm) T (Tropical) +10 - +43* / +16 - +43 / +18 - +43** A 912 912 * Australia, India, Kenya B 1787 1787 ** Argentina C 910 D 790 E 855 F 910 735 NOTE 619 · The appliances rated from SN to T are intended 689 to be used at an ambient temperature between 10 ºC and 43 ºC. 735 G 1275 1100 H 1699 1699 NOTE · You can determine what type of appliance it is by looking at the label inside the appliance. ENGLISH Accessories *1 This feature is only available on some models. INSTALLATION 11 1 Disconnect all wire harnesses a. a Spanner A*1 b Spanner B*1 c C-Clip (Snap Ring)*1 Removing the Fridge and Freezer Door If your entrance door is too narrow for the appliance to pass through, remove the appliance doors and pass the appliance laterally. 2 Rotate the hinge lever b clockwise. Lift the top hinge c free of the hinge lever latch d. WARNING · Disconnect the power cord, house fuse or circuit breaker before installing, removing the doors, or cleaning the appliance. Failure to follow these instructions may result in death, fire or electric shock. CAUTION · When lifting the hinge free of the hinge lever latch, be careful that the door does not fall forward. It is recommended that two or more people carry out the door removal and refitting. Removing the Hinge Cover Remove the screws from the hinge cover at the top of the appliance. Lift the hook (not visible), located at the bottom of the front side of the cover with a flat-head screwdriver. 3 Lift the fridge door until it is free of the middle hinge assembly. Removing the Left/Right Fridge Door The number of wire harnesses may vary depending on the model. CAUTION · Place the door on a non-scratching surface with the inner side facing up. 12 INSTALLATION Removing the Freezer Door 1 Remove the two hinge bolts. Levelling and Door Alignment Before Beginning When the appliance doors appear to be uneven, follow the instructions below to align the doors. 2 Twist the hinge to raise the pivoting end so that the door can be lifted off. Lift the door off the lower hinge pin and remove it. NOTE · The spanner may differ depending on the model. You will be provided with either spanner type A or B. - Spanner Type A 3 Remove the door by lifting it off the lower hinge pin. - Spanner Type B Refitting the Fridge and Freezer Door Refit the doors in the reverse sequence of their removal once the appliance has been passed through all access doors. Levelling the Appliance The appliance has two front levelling legs. Adjust the legs to alter the tilt from front to back or side to side. If the appliance seems unsteady, or the doors do not close easily, adjust the appliance's tilt using the instructions below. It is quite normal for the appliance to have a backward lean even when the front legs are turned all the way. INSTALLATION 13 Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it. 2 Use the spanner b to adjust the height by turning the adjustment hinge pin to the left or to the right. ENGLISH CAUTION · Do not adjust the height of the appliance door more than 3 mm. Door Alignment for Freezer Door If the door of the appliance is not level, adjust the difference in the height of appliance door. 3 Use the spanner a to fasten the keeper nut by turning it to the right. 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left. NOTE · Levelling the doors may not be possible when the floor is not level, or is of weak or poor construction. · The refrigerator is heavy and should be installed on a rigid, flat and solid surface. · Some timber flooring may cause levelling difficulties if it flexes excessively. 14 INSTALLATION Door Alignment for Left Fridge Door Open the fridge door and use the spanner c to rotate the door hinge bolt. If the door is too low, lift the right door up and use a pair of long nose pliers to insert C-Clips until both doors are level. Door Alignment for Right Fridge Door (Standard Door Model) Open the fridge door and use the spanner c to rotate the door hinge bolt. Turning on the Power Connecting the Appliance After installing the appliance, connect the power plug into the outlet socket. NOTE · After connecting the power supply cord (or plug) to the outlet, wait 3 or 4 hours before you put food into the appliance. If you add food before the appliance has cooled completely, your food may spoil. Door Alignment for Right Fridge Door (Door in Door Model) Adjust the left fridge door first. Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance. 2 Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance. 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance. 4 Move the appliance with more than two people carefully. When transporting the appliance over a long distance, keep the appliance upright. 5 After installing the appliance, connect the power plug into a mains outlet socket and switch it on. INSTALLATION 15 ENGLISH 16 OPERATION OPERATION Before Use Notes for Operation · Users should keep in mind that frost can form if the door is not closed completely or if the humidity is high during the summer. · Ensure there is sufficient space between food stored on the shelf or door basket to allow the door to close completely. · Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance. · If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance. Door Open Alarm The alarm sounds 3 times in 30 second intervals if the door is left open or not completely closed for 1 minute. NOTE · Contact the LG Electronics customer information centre if the alarm sound continues even after closing all doors. Failure Detection The appliance can automatically detect problems during the operation. NOTE · If a problem is detected, the appliance may not operate and an error code is displayed even when any button is pressed. · If an error code is indicated on the display, do not turn off the power. Immediately contact the LG Electronics customer information centre and report the error code. If you turn off the power, the repair technician from the our information centre may have difficulty finding the problem. Suggestion for Energy Saving · For the most efficient use of energy, make sure that door bins, drawers and shelves are assembled properly. · Ensure there is sufficient space between stored foods. This allows cold air to be circulated evenly and lowers electricity bills. · Store hot food only after it has cooled in order to prevent dew or frost. · When storing food in the freezer compartment, set the freezer temperature lower than the temperature indicated on the food. · Do not set the temperature of the appliance lower than needed. · Do not put food near the temperature sensor of the fridge compartment. Keep a distance of at least 3 cm from the sensor. · Note that a temperature rise after defrosting has a permissible range in the appliance specifications. If you wish to minimise the impact on the food storage due to a temperature rise, seal or wrap the stored food in several layers. · The automatic defrosting system in the appliance ensures that the compartment remains free of ice buildup under normal operating conditions. Storing Foods Effectively · Food may freeze or spoil if stored at the wrong temperature. Set the refrigerator to the correct temperature for the food being stored. · Store frozen food or refrigerated food inside sealed containers. · Check the expiration date and label (storage instructions) before storing food in the appliance. ENGLISH OPERATION 17 · Do not store food for a long period of time if it spoils easily at a low temperature. · Do not place unfrozen food in direct contact with food that is already frozen. It could be necessary to reduce the quantity to be frozen if freezing every day is anticipated. · Place the refrigerated food or frozen food in each fridge or freezer compartment immediately after purchasing. · Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food. · Refrigerated foods and other food items can be stored on top of the vegetable drawer. · Avoid refreezing any food which has been completely thawed. Freezing any food which has been completely thawed again will lower its taste and nutrition. · Do not overfill the appliance. Cold air can not circulate properly if the appliance is overfilled. · Cool hot food before storing. If too much hot food is placed inside, the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance. · If you set an excessively low temperature for food, it may become frozen. Do not set a temperature lower than the required temperature for the food to be stored correctly. · If there are chill compartments in the appliance, do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature. · In the event of a blackout, call the electricity company and ask how long it is going to last. - You should avoid door openings while the power is off. - When the power supply gets back to normal, check the condition of the food. · Express Freeze must be switched on for 2 hours before fresh products are placed in the freezer compartment. · To get better air circulation, insert all inner parts like baskets, drawers, and shelves. Freezing the Maximum Amount of Food If large quantities of food are to be stored, all the freezer drawers should be taken out of the appliance except the bottom one and the food should be stacked directly on the freezer shelves in the freezer compartment. CAUTION · To remove the drawers, first remove the food from drawers and then pull out the drawers carefully. Not doing so could cause injury or damage to the drawers. NOTE · The shape of each drawer may be different, insert in the right position. Two Star Compartment · Two star (a) basket or drawer can be used to store ice and food from -12 °C to -18 °C for short periods. · Two star frozen food compartments are suitable for storing pre-frozen food, storing or making icecream and making ice cubes. · Two star compartments are not suitable for the freezing of fresh food. Maximum Freezing Capacity · Express Freeze function will allow the freezer to reach its maximum freezing capacity. This generally takes up to 24 hours and automatically switches off. 18 OPERATION Product Features The appearance or components of the appliance may differ from model to model. Exterior *1 This feature is only available on some models. a Control Panel*1 Sets the fridge temperature and freezer temperature. b InstaView Door in Door*1 The InstaView Door in Door compartment allows for easy access to frequently used food items. c Door in Door Lever*1 Opens the Door in Door. Interior (Two Star a) *1 This feature is only available on some models. Standard Door Model: OPERATION 19 ENGLISH Door in Door Model: 20 OPERATION InstaView Door in Door Model: a Control Panel*1 Sets the fridge temperature and freezer temperature. b LED Lamp The LED lamps inside the fridge light up when you open the door. c Air Filter Reduces odours inside the fridge compartment. d Fridge Door Basket Stores small packages of refrigerated foods, drinks and sauce containers. e Door Mullion Prevents cold air from leaking from the appliance. CAUTION · To reduce the risk of scratching the door or breaking the center door mullion, make sure that the door mullion is always folded in. f In & Out Basket*1 Stores cooking condiments. If necessary, the in & out basket may be taken out separately. g Tilting Fresh Basket*1 Stores fresh vegetables that should be eaten soon. h Dairy Basket*1 Stores dairy foods such as butter and cheese. ENGLISH OPERATION 21 i Fridge Shelf Stores refrigerated foods and fresh foods. Stores the foods with higher moisture content at the front of the shelf. The shelf height can be adjusted by inserting the shelf in another groove of different height. j Folding Shelf*1 This is adjustable to meet individual storage needs. k Door in Door Compartment*1 Stores commonly used food items such as beverages and snacks. l Fridge Drawer Stores fruits and vegetables to keep fresh for as long as possible. m Extra Space*1 Stores small food items such as cheese and ham. n LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door. o Icemaker Type A*1 This is where ice is manually produced and stored. p Icemaker Type B*1 This is where ice is manually produced and stored. q Freezer Door Basket Stores small packages of frozen food. Do not store ice cream or food which will be stored for a long period of time. r Freezer Tray Stores small packaged frozen food or frequently-used foods. The sliding trays allow easy access and convenience of use. s Freezer Drawer Stores frozen food for longer storage. 22 OPERATION Control Panel The actual control panel may differ from model to model. Control Panel and Functions *1 This feature is only available on some models. Control Panel: Type A*1 Control Panel: Type B*1 a Fridge Press this button repeatedly to select a desired temperature between 1 °C and 7 °C. · The default fridge temperature is 3 °C. b Freezer Press this button repeatedly to select a desired temperature between -23 °C and -15 °C. · The default freezer temperature is -18 °C. c Express Freeze This function can quickly freeze a large amount of ice or frozen foods. · This function is enabled and disabled in turn each time you press the button. · This function automatically terminates after a specific period has passed. d Wi-Fi*1 This button allows the appliance to connect to a home Wi-Fi network. Refer to SMART FUNCTIONS for information on the initial setup of the LG ThinQ application. e Lock*1 This locks buttons on the control panel. ENGLISH OPERATION 23 · To lock the control panel buttons, press and hold the Lock button for 3 seconds until the indicator appears and the function is activated. · To disable the function, press and hold the Lock button for 3 seconds until the indicator appears and the function is deactivated. NOTE · When the appliance is in the energy saving mode, the display remains off until a door is opened or a button is pressed. Once on, the display remains on for 20 seconds. · If there is any finger or skin contacts to the control panel while cleaning it, the button function may operate. · The displayed temperature is the target temperature, and not the actual temperature of the appliance. The actual appliance temperature depends on the food inside the appliance. · This appliance incorporates an earth connection for functional purposes only. InstaView This feature is only available on some models. Using the InstaView Door in Door The InstaView Door in Door lets you see if you're running low on frequently used items like beverages and snacks, without opening the fridge door. 1 Knock twice on the glass to turn the LED light inside the Door in Door on or off. CAUTION · Do not open the door of the appliance with the door in door open, or do not open the door in door while the door of the appliance is open. The door in door may be struck by the edge of the appliance and damaged. NOTE · The InstaView Door in Door function is disabled for 2 seconds after closing the left or right freezer door. · Knock near the center of the glass. Knocking near the edges of the glass may not activate the InstaView Door in Door function. · Knock hard enough so that the knocking sound is audible. · The InstaView Door in Door function may activate if a loud noise occurs near the refrigerator. · Clean the glass door with a dry cloth. To remove stubborn stains, slightly moisten a clean cloth with lukewarm water or a glass cleaner. Do not spray glass cleaner directly at the glass door. 2 The LED light turns off automatically after ten seconds. Door in Door This feature is only available on some models. 24 OPERATION Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens. There is plenty of storage space inside the door in door and its surrounding baskets, allowing you to store food in an organized manner. 2 To lower the moving basket, press up to release the levers at the side of the basket and lower the basket until it clicks into place. CAUTION · Do not open the door of the appliance with the door in door open, or do not open the door in door while the door of the appliance is open. The door in door may be struck by the edge of the appliance and damaged. CAUTION · To avoid personal injury or damage to the basket or its contents, empty the moving basket before moving it up or down. Removing/Refitting the Door in Door Case Using the Moving Basket Adjusting the moving basket allows taller food items to be stored more conveniently. 1 To raise the moving basket, hold the basket in the centre and push the basket up until it clicks into place. CAUTION · Remove contents from the Door in Door compartment before removal. 1 Open the doors completely and remove the contents of the Door in Door case. Lift up and pull out the Door in Door case. ENGLISH 2 Lift up and remove the dairy basket from the whole case. OPERATION 25 Extra Space Using the Extra Space This feature is only available on some models. The Extra Space compartment is always slightly cooler than the shelf or door bin areas, so it is a convenient place to store dairy snacks or other small items you want to keep especially cold. It is also a handy place to defrost meat. 3 Lift up the basket to the top position. 4 Remove the screws from each of the side rails, and lift up and remove the basket from the case. NOTE · Be careful when handling and storing larger eggs. They can break if the drawer is pushed in or pulled out while the cover is not completely closed. · Items can also freeze in the Extra Space compartments if the fridge compartment set temperatures are too cold. Drawer 5 Refit the Door in Door case in the reverse order of the removal process. CAUTION · Always empty the drawers before removing them, and use both hands when removing and refitting them. · Make sure that the fridge doors are fully open before removing and refitting the drawers. Removing/Refitting the Fridge Drawer This feature may vary depending on model purchased. 26 OPERATION 1 Open both fridge doors completely. Hold the cover with both hands and tilt the cover slightly while pulling it out. Removing/Refitting the Freezer Drawer 1 Open both freezer doors completely. Pull out the freezer drawer to full extension and remove all of the contents. 2 Remove the contents of the drawer. Hold the handle of the vegetable drawer and gently pull it out. 2 With the drawer fully extended, lift up the front and pull the drawer out to remove it. 3 Mount the freezer drawer in the reverse order of the removal process. 3 Mount the fridge drawer in the reverse order of the removal process. CAUTION · The drawers are heavy. Always use two hands when removing or refitting the drawers to avoid product damage or personal injury. · Always open the freezer doors completely before removing or refitting the drawers. Using the Freezer Drawer The sliding freezer drawers allow easy access and convenience of use. · Use the upper compartment to store packaged frozen foods and frequently-used foods. · Use the lower compartment for larger frozen foods and items stored for longer periods. Shelf CAUTION · Glass shelves are heavy. Use special care when removing them. · Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact. Using the Folding Shelf This feature is only available on some models. ENGLISH OPERATION 27 Store taller items, such as a gallon container or bottles, by pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf forward to return to a full shelf. · Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact. Icemaker Before Using the Icemaker Removing/Refitting the Shelf 1 Tilt up the front of the shelf and then lift the shelf straight up. 2 Pull the shelf out. 3 Tilt the front of the shelf up and guide the shelf hooks into the slots at a desired height. WARNING · Fill with potable water only into icemaker or dispenser water tank. NOTE · The icemaker produces ice normally once approximately 48 hours have passed after the appliance is initially installed. · If half-frozen ice is put into the ice storage bin, it will cause the exiting ice cubes to lump together. It takes about 4 hours at - 20 °C for ice production. · If the freezer door is frequently opened, warm air enters the freezer compartment. It may take a longer time to freeze ice. · Be careful not to twist the ice maker with force since it can break. · Do not freeze the ice in the ice storage bin. This could break it and cause appliance damage or injury. 4 Lower the front of the shelf so that the hooks drop into the slots. Using the Icemaker *1 This feature is only available on some models. CAUTION · Glass shelves are heavy. Use special care when removing them. 28 OPERATION Icemaker Type A*1 1 To make ice, fill the ice tray with water and insert it into its position. 3 Refit the cover and place the filled water tank back into the easy icemaker. 2 Rotate the knob of the ice tray clockwise and pull out the ice basket. 4 Rotate the knob on the easy icemaker clockwise. Icemaker Type B*1 1 Remove the water tank from the top easy icemaker. 5 Lift the ice storage bin slightly and remove. 2 Open the cover of the water tank and fill it with water to the water level line a. NOTE · You can remove the icemaker or ice storage bin to create more space inside the freezer if you do not use it. Door Basket Using the In & Out Basket This feature is only available on some models. Store frequently used items such as condiments, beverages, butter, or cheese. This basket can be ENGLISH OPERATION 29 taken out and used to move required condiments, drinks, snacks, etc. for cooking. · Do not allow children to hang from the basket when it is open or closed. CAUTION · Do not place near any heat sources. Removing/Refitting the Door Basket 1 To remove the baskets, simply lift the basket up and pull straight out. Using the Tilting Fresh Basket This feature is only available on some models. Store small items such as vegetables, snacks or sausage. 1 To open, press the latch and gently pull the basket. 2 To refit the the basket, slide the bin in the above the desired support and gently push down until it snaps into place. 2 To close, gently push the basket until a clicking sound is heard. CAUTION · To avoid damaging the drawer, do not overload it or apply excessive force when opening or closing. 30 SMART FUNCTIONS SMART FUNCTIONS LG ThinQ Application This feature is only available on models with Wi-Fi. The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features Communicate with the appliance from a smartphone using the convenient smart features. Smart Diagnosis · If you experience a problem while using the appliance, this smart diagnosis feature will help you diagnose the problem. Settings · Allows you to set various options on the appliance and in the application. 2 Turn off the Mobile data or Cellular Data on your smartphone. 3 Connect your smartphone to the wireless router. NOTE · If you change your wireless router, internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again. · The application is subject to change for appliance improvement purposes without notice to users. · Functions may vary by model. Before Using LG ThinQ Application 1 Check the distance between the appliance and the wireless router (Wi-Fi network). · If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail. NOTE · To verify the Wi-Fi connection, check that f icon on the control panel is lit. · The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. · LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. · If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. · The Wi-Fi connection may not connect or may be interrupted because of the home network environment. · The network connection may not work properly depending on the Internet service provider. · The surrounding wireless environment can make the wireless network service run slowly. · The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. SMART FUNCTIONS 31 ENGLISH · If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. · The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) · Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. · If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again. Installing the LG ThinQ Application Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application. Connecting to Wi-Fi The Wi-Fi button, when used with the LG ThinQ application, allows the appliance to connect to a home Wi-Fi network. The f icon shows the status of the appliance's network connection. The icon illuminates when the appliance is connected to the Wi-Fi network. · Initial Appliance Registration Run the LG ThinQ application and follow the instructions in the application to register the appliance. · Re-registering the Appliance or Registering Another User Press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to register the appliance. NOTE · To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The f icon will be turned off. Wireless LAN Module Specifications Model LCW-010 Frequency Range 2412 MHz - 2472 MHz Output Power (Max.) IEEE 802.11 b: 18.06 dBm IEEE 802.11 g: 18.95 dBm IEEE 802.11 n(HT20): 18.43 dBm IEEE 802.11 n(HT40): 17.96 dBm Wireless function S/W version: V 1.0 For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body. Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information. Smart Diagnosis This feature is only available on models with the c or d logo. Use this feature to help you diagnose and solve problems with your appliance. 32 SMART FUNCTIONS NOTE · For reasons not attributable to LGE's negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. · The feature may be subject to change without prior notice and may have a different form depending on where you are located. Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. · Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. 2 Open the fridge door and then hold the phone on the upper right speaker hole. 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete. 4 After the data transfer is complete, the diagnosis will be displayed in the application. NOTE · For best results, do not move the phone while the tones are being transmitted. Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. · Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application. 1 Press the Lock button to activate the lock function. · If the display has been locked for over 5 minutes, you must deactivate the lock and then reactivate it. MAINTENANCE 33 MAINTENANCE ENGLISH Cleaning General Cleaning Tips · Performing manual defrosting, maintenance or cleaning of the appliance while food is stored in the freezer can raise the temperature of the food and reduce its storage life. · Regularly clean any surfaces that can come in contact with food. · When cleaning the inside or outside of the appliance, do not wipe it with a rough brush, toothpaste, or flammable materials. Do not use cleaning agents containing flammable substances. This may cause discolouration or damage to the appliance. - Flammable substances: alcohol (ethanol, methanol, isopropyl alcohol, isobutyl alcohol, etc.), thinner, bleach, benzene, flammable liquid, abrasive, etc. · After cleaning, check if the power cable is damaged. Cleaning the Exterior · When cleaning the outside air vents of the appliance by means of vacuuming, then the power cord should be unplugged from the outlet to avoid any static discharge that can damage the electronics or cause an electric shock. Regular cleaning of the rear and side ventilation covers is recommended to maintain reliable and economical operation of the unit. · Keep the air vents on the exterior of the appliance clean. Blocked air vents can cause fire or appliance damage. · For the appliance exterior, use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. Do not use contaminated cloths when cleaning the stainless steel doors. Always use a dedicated cloth and wipe in the same direction as the grain. This helps reduce surface staining and tarnishing. Cleaning the Interior · When removing a shelf or drawer from inside the appliance, remove all stored foods from the shelf or drawer to prevent injury or damage to the appliance. Otherwise, injury may occur due to the weight of stored foods. · Detach the shelves and drawers and clean them with water, and then dry them sufficiently, before replacing them. · Regularly wipe the door gaskets with a wet soft towel. · Door basket spills and stains should be cleaned as they can compromise storage ability of the basket and could even be damaged. · Never clean the shelves or containers in the dishwasher. The parts may become deformed due to the heat. Cleaning the Condenser Cover Use a vacuum cleaner with a brush to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. We recommend that this be done every 12 months to maintain operating efficiency. 34 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service Cooling Symptoms There is no refrigeration or freezing. There is poor refrigeration or freezing. Possible Cause & Solution Is there a power interruption? · Check the power of other appliances. Check the power of other appliances. · Plug the power plug in the outlet properly. A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped. · Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. · Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician. Is the fridge or freezer temperature set to its warmest setting? · Set the fridge or freezer temperature to a colder setting. Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater? · Check the installation area and reinstall it away from heat generating objects. Did you store hot food without cooling it first? · Cool the hot food first before putting it in the fridge or freezer compartment. Did you put in too much food? · Maintain an appropriate space between food. Are the appliance doors completely closed? · Completely close the door and make sure that stored food is not obstructing in the door. Is there enough space around the appliance? · Adjust the installation position to make enough space around the appliance. TROUBLESHOOTING 35 Symptoms Possible Cause & Solution The appliance contains Is the fridge or freezer temperature set to 'Warm'? a bad smell. · Set the fridge or freezer temperature to a colder setting. Did you put in food with a strong smell? · Store foods with strong smells in sealed containers. Vegetables or fruit may have spoiled in the drawer. · Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer. ENGLISH Condensation & Frost Symptoms Possible Cause & Solution There is condensation inside the appliance or on the bottom of the vegetable drawer cover. Did you store hot food without cooling it first? · Cool the hot food first before putting it inside the fridge or freezer. Did you leave the appliance door open? · Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth. Do you open and close the appliance door too frequently? · Condensation can form due to the temperature difference from the outside. Wipe out the dampness with a dry cloth. Did you put warm or moist food inside without sealing it in a container? · Store food in a covered or sealed container. Frost has formed in the freezer compartment. Doors may not be closed properly. · Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed. Did you store hot food without cooling it first? · Cool the hot food first before putting it in the fridge or freezer compartment. Is the air entry or exit of the freezer compartment blocked? · Make sure that air entry or exit is not blocked so that the air can circulate inside. Is the freezer compartment overfilled? · Maintain an appropriate space between items. 36 TROUBLESHOOTING Symptoms Possible Cause & Solution Frost or condensation has formed inside or outside the appliance. Did you open and close the appliance door frequently or is the appliance door improperly closed? · Frosts or condensation can form if the outside air penetrates inside the appliance. Is the installation environment humid? · Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth. The side or front of the appliance is warm. There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area. · The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal. There is water inside or outside of the appliance. Is there water leakage around the appliance? · Check if the water has leaked from a sink or another place. Is there water on the bottom of the appliance? · Check if the water is from the thawed frozen food or a broken or dropped container. Parts & Features Symptoms The appliance door is not closed tightly. It is difficult to open the appliance door. Possible Cause & Solution Is the appliance leaning forward? · Adjust the front feet to raise the front side slightly. Were the shelves properly assembled? · Refit the shelves if needed. Did you close the door with excessive force? · If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close the door gently. Did you open the door right after you closed it? · If you try to open the appliance door within one minute after you closed it, you may have difficulties because of the pressure inside the appliance. Try to open the appliance door again in a few minutes so that the internal pressure stabilizes. ENGLISH TROUBLESHOOTING 37 Symptoms Door mullion does not fold in and out properly. The inside lamp in the appliance does not turn on. Possible Cause & Solution Are front levelling legs extended, the appliance level, and doors aligned? · Once the door baskets are filled, the doors may become misaligned, preventing the door mullion or the Auto Open Door function from working properly. Extend both front levelling legs fully so they are in firm contact with the floor. Follow the instruction in the Door Alignment section to raise the left fridge door until the door mullion is once again working properly. Adjust the right fridge door so it aligns with the left fridge door. Lamp failure · Close the door and re-open. If the lamp does not turn on, please contact the LG Electronics customer information centre. Do not attempt removal of the lamp. Noises Symptoms The appliance is noisy and generates abnormal sounds. Clicking noises Rattling noises Possible Cause & Solution Is the appliance installed on a weak floor or improperly levelled? · Install the appliance on a solid and flat area. Does the rear of the appliance touch the wall? · Adjust the installation position to allow enough clearance around the appliance. Are objects scattered behind the appliance? · Remove the scattered objects from behind the appliance. Is there an object on top of the appliance? · Remove the object on top of the appliance. The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off. · Normal Operation Rattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance. · Normal Operation Appliance is not resting evenly on the floor. · Floor is weak or uneven or levelling legs need to be adjusted. See the Door Alignment section. Appliance with linear compressor was moved while operating. · Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again. 38 TROUBLESHOOTING Symptoms Whooshing noises Gurgling noises Popping noises Vibrating Possible Cause & Solution Evaporator fan motor is circulating air through the fridge and freezer compartments. · Normal Operation Air is being forced over the condenser by the condenser fan. · Normal Operation Appliance flowing through the cooling system. · Normal Operation Contraction and expansion of the inside walls due to changes in temperature. · Normal Operation If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound. · To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet. Wi-Fi Symptoms Your home appliance and smartphone are not connected to the Wi-Fi network. Possible Cause & Solution The password for the Wi-Fi that you are trying to connect to is incorrect. · Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ. Mobile data for your smartphone is turned on. · Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. · The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. · Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the appliance and the router is too far. · If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. Memo