Remote Network Management by eero
Use eero's new Remote Network Management dashboard for every network you set up.
With Remote Network Management you can:
- Manage all your customer networks in one easy admin panel.
- Reduce truck rolls by troubleshooting issues from anywhere.
- Gain insights into customer network health in one simple place.
Top features of Remote Network Management include:
- Full dashboard to view network health
- Network reboot ?
- WAN speed test
- IP reservation setup, edit, and delete
- Port forwarding setup, edit, and delete.
DASHBOARD
The eero Remote Network Management dashboard provides an overview of your networks.
Networks Pending Setup: Lists networks that require final setup. Example: 'franklin's household' setup on 8/9/2017, with a 'Finish Setup' option.
Offline Networks: Displays networks that are currently offline. Includes columns for Customer Name, Network Name (SSID), and Last Online status. Example: 'Caitlin Arie' with SSID 'ThePromisedLAN' is offline.
Online Networks: Shows networks that are currently connected. Includes columns for Customer Name, Network Name (SSID), and Network Status. Example: 'Alvin Fountain' with SSID 'abbott-2000-network' is connected.
Interaction Steps:
- Add new networks to your dashboard.
- See what networks are online and offline and manage by SSID, network name, and installer.
OVERVIEW OF CUSTOMER ACCOUNT
This section provides detailed information for a specific customer's network, using 'Travis Caballero' as an example.
Travis Caballero
Network: prettyflyforawifi ✅ Connected
General Information
- Home Identifier: Hilltop
- ISP: Comcast Cable
- ISP Up: True
- Modem Compatibility Status: OK
- UPnP status: Enabled
- Guest Network Status: Disabled
- Public IP: 71.16.16.120
- WAN Speed from Last Test: 184 Mbps down / 14 Mbps up (8/15/17, 9:22:10am). Option to 'Run speed test'.
- Timezone: America/Los_Angeles
- Geo IP: United States: San Francisco, CA
- eero Plus Status: Trial Eligible
Eeros
Details for individual eero devices within the network:
| Location | LAN IP | Serial | Product Model | MAC Address | Initial Setup Date | Firmware Version | Latest Firmware Version | LED |
|---|---|---|---|---|---|---|---|---|
| Living Room | 192.168.7.1 | E598000510TS01F28 | Gen 1 | 14:22:db:00:6c:50 | 6/5/2016, 9:24:22am | v3.1.0-428+2017-06-08.stage.vega | Yes | On |
| Office | 192.168.7.23 | E59800034TS01F244 | Beacon | 34:22:db:11:6c:50 | 6/5/2016, 9:14:22am | v3.1.0-428+2017-06-08.stage.vega | Yes | On |
| Bedroom | 192.168.7.24 | E598001110TS01F33 | Beacon | 14:22:db:00:6c:33 | 6/5/2016, 9:36:21am | v2.9.9-428+2017-06-08.stage.vega | No | On |
Devices
List of devices currently connected to the network:
| Hostname | Device Type | eero Location | Manufacturer | MAC Address | IP Address | Current Activity |
|---|---|---|---|---|---|---|
| SonosZP | audio | Office | Sonos, Inc. | 34:02:70:69:58:02 | 192.168.7.132 | ↓0.91↑10.21 Mbps |
| Travis-Macbook | laptop_computer | Living Room | Apple, Inc. | 48:41:43:99:18:90 | 192.168.7.131 | not available |
| iPad | tablet | Living Room | Apple, Inc. | 3b:32:dj:83:58:8c | 192.168.7.133 | ↓25.12.23 |
| Travis-iPhone | phone | Bedroom | Apple, Inc. | 78:41:43:99:18:7b | 192.168.7.142 | 10个0 |
IP Reservations
Allows static IP assignment for specific devices.
| Nickname | MAC Address | IP Address |
|---|---|---|
| Gaming | 34:d2:70:69:58:02 | 192.168.7.132 |
Key Actions:
- Easily reboot any customer's network.
- View individual eero information.
- Access information about all devices on a customer's network.
- Manage IP Reservations.
Manage every client's network from anywhere
Yes, anywhere...
Through pro.eero.com, you can log in and see all the networks your technicians have installed. Access is available via desktop, laptop, tablet, or phone, provided you have WiFi or data.
Reduce Truck Rolls
Eliminate unnecessary site visits. Reboot the network remotely, check signal strength, and verify device connectivity without dispatching a technician.
Recurring Revenue
This tool is provided by eero free of charge. Business owners can charge their end-users for complete network troubleshooting services, creating a new revenue stream.
Just like eero, it gets better
eero provides free automatic updates for its tools, ensuring continuous improvement. This Remote Network Management tool evolves to remain a best-in-class solution for network management.
Customer Network List Example:
| Customer Name | Network Name (SSID) | Network Status | Installer |
|---|---|---|---|
| Artie, Caitlin | ThePromisedLAN | ❌ Offline | Tracy, Thomas |
| Aaron, Garret | wherethewifithingsare | ❌ Offline | Shelton, Kyle |
| Abbott, Winnie | WamBamThankYouLan | ❌ Offline | Warren, Mario |
| Abbott, Paris | abbott-2000-network | ✅ Connected | Tracy, Thomas |
| Caballero, Travis | prettyflyforawifi | ✅ Connected | Tracy, Thomas |
| Calabrese, Emerson | FBI Surveillance Van #119871 | ✅ Connected | Shelton, Kyle |
| Draper, Oliver | C:\Virus.exe | ✅ Connected | Shelton, Kyle |
| Duckworth, Pearl | weefee | ✅ Connected | Warren, Mario |
eero Pro Authorized Reseller Portal
Welcome to the eero Pro portal, designed for Custom Installers. Access exclusive products and management tools.
Welcome: Ryan Okimoto
Key Features:
- PROFILE: Manage your profile information.
- REMOTE NETWORK MANAGEMENT: Access the dashboard to manage customer networks.
- PRODUCT INFO AND MARKETING ASSETS: Resources for resellers.
- SUPPORT: Access support documentation and assistance.
- TRAINING: Training materials for installers.
- INTEROPERABILITY: Information on system compatibility.
eero Home WiFi systems, powered by TrueMesh technology, offer speed, reliability, and long-range coverage. The portal also provides access to exclusive products like the new PoE+ Adapter.
Your Technicians
Manage your team of technicians. The table below lists technicians associated with your account.
(Note: In the provided sample, no technician data is available.)
| Name | |
|---|---|
| No data available in table | |
Network Details
This section provides in-depth information about specific networks and the devices connected to them.
Ryan Okimoto's Network
Network Name: LockedOut ✅ Connected
- Home Identifier: test
- ISP: Comcast Cable
- Network Owner: Ryan Okimoto
- Modem Compatibility Status: OK
- UPnP Status: Enabled
- Guest Network Status: Disabled
- Public IP: 73.189.208.102
- WAN Speed from Last Test: ↓139.32 Mbps down / ↑12.37 Mbps up (2018-6-27, 3:46am). Option to 'Run Speed Test'.
- Timezone: America/Los_Angeles
- Geo IP: United States: Walnut Creek, CA
- eero Plus Status: Active
Eeros on this network (3 in total)
Details for the eero devices managing the network:
| Location | LAN IPs | Serial | Product Model | MAC Address | Initial Setup Date | Firmware Version | Latest Firmware Version | LED | Organization |
|---|---|---|---|---|---|---|---|---|---|
| Living Room | 192.168.7.1 (5 IPs) | G77N3237AN1R9B46 | eero Gen 2 | f8:bb:bf:2f:07:80 | 2018-4-12, 11:14am | v3.9.0-940 | Yes | On | Direct Sale |
| Kitchen | 192.168.7.46 (6 IPs) | F7520103804D1GNK | eero Beacon | f8:bb:bf:80:6e:10 | 2018-4-12, 11:17am | v3.9.0-940 | Yes | On | eero Internal Org |
| Master Bedroom | 192.168.7.49 (6 IPs) | F7520097Z8V3SAKB | eero Beacon | f8:bb:bf:80:60:90 | 2018-4-12, 11:19am | v3.9.0-940 | Yes | Off | eero Internal Org |
Devices on this network (9 wireless, 1 wired)
List of all devices connected to the network:
| Hostname | Device Type | eero Location | Manufacturer | MAC Address | IP Addresses | Current Activity | Wireless Band |
|---|---|---|---|---|---|---|---|
| Front-Porch | light | Living Room | LIFI LABS MANAGEMENT PTY LTD | d0:73:d5:25:ea:8a | 192.168.7.48 | ↓0↑ 0 Mbps | 2.4 GHz |
| Sleepy-Hollow | generic | Master Bedroom | Apple, Inc. | 00:03:45:00:00:cb | 192.168.7.45 | ↓0↑ 0 Mbps | 2.4 GHz |
| SonosZP | audio | Kitchen | Sonos, Inc. | b8e9:37:57:88:c0 | 192.168.7.34 | ↓0↑ 0 Mbps | 2.4 GHz |
| Ring | generic | Living Room | Texas Instruments | d4:36:39:89:d51e | 192.168.7.71 | ↓0↑ 0 Mbps | 2.4 GHz |
| linux-30 | audio | Living Room | Amazon Technologies Inc. | 88:71e5.cd:2d:cb | 192.168.7.65 | ↓0↑ 0 Mbps | 5 GHz |
| SonosZP | audio | Kitchen | Sonos, Inc. | Sc:aafd:Oc:Sfb2 | 192.168.7.35 | ↓0↑ 0 Mbps | 2.4 GHz |
| SonosZP | audio | Kitchen | Sonos, Inc. | 5c:aacfd:00:08:18 | 192.168.7.31 | ↓0↑ 0 Mbps | 2.4 GHz |
| SonosZP | audio | Kitchen | Sonos, Inc. | b8e9:37:70:ffica | 192.168.7.28 | ↓0↑ 0 Mbps | 2.4 GHz |
| WNR1000v2 | generic | Living Room | NETGEAR | e0:91:f5:c1:44:fc | 192.168.7.25 | ↓0↑ 0 Mbps | Wired |
| SonosZP | audio | Kitchen | Sonos, Inc. | 00:00:58:39:06:60 | 192.168.7.38 | ↓0↑ 0 Mbps | 2.4 GHz |
Recently on this network (5 wireless, 0 wired)
List of devices that have recently been active on the network:
| Hostname | Device Type | eero Location | Manufacturer | MAC Address | Last Active |
|---|---|---|---|---|---|
| KimposssiPhrone | generic | Master Bedroom | Apple, Inc. | c8:85:50:74:64:Ba | 2018-6-26, 9:06pm |
| DESKTOP-JNCT3CO | generic | Kitchen | Apple, Inc. | 34:36:36:71:29:08 | 2018-6-26, 8:45pm |
| Ok | generic | Living Room | Apple, Inc. | 14:00:24:90:eae3 | 2018-6-25, 2:17pm |
| ryan-okimotos-macbook-pro-3 | laptop_computer | Kitchen | Apple, Inc. | 78:46:43:90:4d:a2 | 2018-6-25, 2:17pm |
| owners-phone | phone | Kitchen | Apple, Inc. | 00:56:cd:ca:0:9c | 2018-6-25, 8:59am |
Adv Settings
Internet Connection
- ISP (Default): Comcast Cable
- IPv4 Primary: 73.189.208.102
- Subnet Mask: 255.255.254.0
- Router IP: 73.189.208.1
- IPv6 Prefix: 2601:648:8080:61d5:0:0:0:0/64
DNS
- ISP DNS (Default):
- IPv4 Primary: 75.75.75.75
- IPv4 Secondary: 75.75.76.76
- IPv6 Primary: 2001:558:feed:0:0:0:0:1
- IPv6 Secondary: 2001:558:feed:0:0:0:0:2
DHCP & NAT
- Setting: Automatic
IPv6
- Upstream IPv6: Enabled
UPnP
- UPnP: Enabled
Guest Access
- Guest Network: Disabled
- Guest Network Name: LockedOut Guest
IP Reservations and Port Forwarding
IP Reservations
Assign static IP addresses to devices.
| Nickname | MAC Address | IP Address |
|---|---|---|
| gobi | 00:26:59:5a:2d:f8 | 10.0.1.1 |
Port Forwarding
Configure rules to forward external network traffic to internal devices.
| Nickname | IP Address | External Port | Internal Port | Protocol |
|---|---|---|---|---|
| Gobi ssh | 10.0.1.1 | 6022 | 22 | both |
Why transferring the network is important
Transferring network ownership allows seamless handover and management, protecting your business from liabilities. It ensures that any team member can manage a customer's network.
One Team, One Dream
Enable every customer to be managed from one location, allowing your team to easily log in and manage networks from anywhere. This eliminates the need to rely on multiple individuals, especially when they are on vacation or offline.
Network Transfer Process (Mobile App)
The process involves providing customer details to transfer network ownership. If the customer already has an eero account, the details must match their credentials.
Screenshots Description:
- A mobile screen titled 'Transfer Network' prompts for customer details (Network name, Customer's full name, mobile number, email address).
- A confirmation dialog appears: 'Are you sure you want to transfer "Run Up On You Like CJ"? Once transferred, you will no longer have access to this network.' with options 'Transfer Network Now' and 'Cancel'.
- A success screen titled 'Network Transferred' confirms the transfer and outlines next steps for the customer: installing the eero app, checking email for instructions and network password, and a reminder email if no registration occurs within 48 hours.
