eltron.com.au
STIEBEL ELTRON International
Instruction Manual for STIEBEL ELTRON models including: SHC 10 AU, SHC 15 AU, SHC 10 AU Pressure Water Heaters, SHC 15 AU Pressure Water Heaters, Pressure Heaters, Water Heaters, Heaters
4 apr 2022 — The appliance may be used by children aged 8 and older and persons with reduced physical, sensory or mental capabilities or a lack of ex-.
11 nov 2021 — The appliance may be used by children aged 3 and older and persons with reduced physical, sensory or mental capabilities or a lack of ex-.
File Info : application/pdf, 16 Pages, 2.50MB
DocumentDocumentOPERATION AND INSTALLATION
Sealed unvented (pressurised) small water heater
» SHC 10 AU » SHC 15 AU
CONTENTS | SPECIAL INFORMATION
SPECIAL INFORMATION
OPERATION
1. General information 3 1.1 Safety instructions 3 1.2 Other symbols in this documentation 3 1.3 Units of measurement 3
2. Safety3 2.1 Intended use 3 2.2 General safety instructions 4 2.3 Test symbols 4
3. Appliance description 4
4. Cleaning, care and maintenance 4
5. Troubleshooting 4
INSTALLATION
6. Safety5 6.1 General safety instructions 5 6.2 Instructions, standards and regulations 5
7. Appliance description 5 7.1 Standard delivery 5
8. Preparations 5 8.1 Installation site 5
9. Installation6 9.1 Safety valve installation 6 9.2 Appliance installation 6 9.3 Water connection 6 9.4 Power supply 6
10. Commissioning 7 10.1 Initial start-up 7 10.2 Recommissioning 7
11. Shutdown 7
12. Troubleshooting 7 12.1 Activate high limit safety cut-out 7
13. Maintenance 8 13.1 Checking the safety valve 8 13.2 Draining the appliance 8 13.3 Opening the appliance 8 13.4 Removing the flanged immersion heater and
temperature controller / high limit safety cut-out 8 13.5 Checking the protective anode and replacing if
necessary 8 13.6 Fitting the flanged immersion heater and
temperature controller / high limit safety cut-out 9 13.7 Descaling the appliance 9 13.8 Replacing the power cable 9 13.9 Checking the earth conductor 9
14. Specification 10 14.1 Dimensions and connections 10 14.2 Wiring diagram 10 14.3 Heat-up diagram 10 14.4 Country-specific approvals and certifications 10 14.5 Extreme operating and fault conditions 10 14.6 Data table 11
GUARANTEE | ENVIRONMENT AND RECYCLING
SPECIAL INFORMATION
- The appliance may be used by children aged 3 and older and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks. Children aged 3 to 8 years are only allowed to operate the tap connected to the appliance. Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.
- When permanently connected to the power supply using a dedicated junction box, the appliance must be able to be isolated from the mains power supply by an isolator that disconnects all poles with at least 3 mm contact separation.
- The power cable may only be replaced (for example if damaged) by a qualified contractor authorised by the manufacturer, using an original spare part.
- Secure the appliance as described in chapter "Installation / Installation".
- Observe the maximum permissible pressure (see chapter "Installation / Specification / Data table").
- Install either a tempering valve or thermostatic mixing valve in all systems intended for personal hygiene.
- Drain the appliance as described in chapter "Installation / Maintenance / Draining the appliance".
- The appliance is pressurised. During the heat-up process, expansion water will drip from the safety valve.
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ENGLISH
OPERATION General information
- Regularly activate the safety valve to prevent it from becoming blocked, e.g. by limescale deposits.
- Size the drain pipe so that water can drain off unimpeded when the safety valve is fully opened.
- Fit the drain pipe of the safety valve with a constant downward slope and in a room free from the risk of frost.
- The safety valve drain must remain open to the atmosphere.
1.1.3 Keywords
KEYWORD DANGER
WARNING
CAUTION
Meaning
Failure to observe this information will result in serious injury or death.
Failure to observe this information may result in serious injury or death.
Failure to observe this information may result in non-serious or minor injury.
1.2 Other symbols in this documentation
Note General information is identified by the adjacent symbol. f Read these texts carefully.
OPERATION
1. General information
The chapters "Special Information" and "Operation" are intended for both the user and qualified contractors. The chapter "Installation" is intended for qualified contractors.
Note Read these instructions carefully before using the appliance and retain them for future reference. Pass on the instructions to a new user if required.
Symbol
!
Meaning
Material losses (appliance damage, consequential losses and environmental pollution) Appliance disposal
f This symbol indicates that you have to do something. The action you need to take is described step by step.
1.3 Units of measurement
Note All measurements are given in mm unless stated otherwise.
1.1 Safety instructions
1.1.1 Structure of safety instructions
!
KEYWORD Type of risk Here, possible consequences are listed that may result
from failure to observe the safety instructions.
f Steps to prevent the risk are listed.
1.1.2 Symbols, type of risk
Symbol
!
Type of risk Injury
Electrocution
2. Safety
2.1 Intended use
This sealed unvented (pressurised) appliance is intended for heating domestic hot water. The appliance can supply one or more draw-off points.
This appliance is intended for domestic use. It can be used safely by untrained persons. The appliance can also be used in a non-domestic environment, e.g. in a small business, as long as it is used in the same way.
Any other use beyond that described shall be deemed inappropriate. Observation of these instructions and of instructions for any accessories used is also part of the correct use of this appliance.
Burns (burns, scalding)
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OPERATION Appliance description
2.2 General safety instructions
!
DANGER Failure to operate the relief valve easing gear at least
once every six months may result in the water heater
exploding.
Continuous leakage of water from the valve may indicate
a problem with the water heater.
WARNING Burns During operation, the tap and safety valve can reach temperatures in excess of 60 °C. There is a risk of scalding at outlet temperatures in excess of 43 °C.
WARNING Burns The water in the appliance can be heated to temperatures in excess of 60 °C. f Install either a tempering valve or thermostatic
mixing valve in all systems intended for personal hygiene. With this the delivery temperature for personal hygiene outlets must be limited to 50 °C.
!
WARNING Injury The appliance may be used by children aged 3 and older
and persons with reduced physical, sensory or mental
capabilities or a lack of experience and know-how, pro-
vided that they are supervised or they have been in-
structed on how to use the appliance safely and have
understood the resulting risks. Children aged 3 to 8 years
are only allowed to operate the tap connected to the
appliance. Children must never play with the appliance.
Children must never clean the appliance or perform user
maintenance unless they are supervised.
!
WARNING For continued safety of this appliance it must be in-
stalled, operated and maintained in accordance with
the manufacturer's instructions.
!
WARNING This appliance may deliver water at high temperature.
Refer to the plumbing code of Australia (PCA), local re-
quirements and installation instructions to determine
if additional delivery temperature control is required.
! Material losses The user should protect the appliance, the water pipes, the safety valve and the tap against frost.
! Material losses If the drain pipe of the safety valve is sealed, expanding water can lead to water damage. f Never close the drain pipe.
2.3 Test symbols
See type plate on the appliance.
3. Appliance description
The appliance constantly keeps the water content available at the preset temperature. The appliance switches on automatically as soon as its temperature falls below the set value.
Subject to season, varying cold water temperatures can result in different maximum mixed water and outlet volumes.
Note The appliance is under mains water pressure. The water volume increases as the cylinder is being heated up. During this process, expansion water drips through the safety valve. This is a necessary and normal process.
4. Cleaning, care and maintenance
f Never use abrasive or corrosive cleaning agents. A damp cloth is sufficient for cleaning the appliance.
f Check the taps regularly. Limescale deposits at the tap outlets can be removed using commercially available descaling agents.
f Regularly activate the safety valve to prevent it from becoming blocked, e.g. by limescale deposits.
f Have the protective anode checked by a qualified contractor after the first 2 years of operation. The qualified contractor will then determine the intervals at which it must be checked thereafter.
Almost every type of water will deposit limescale at high temperatures. This settles inside the appliance and affects both the performance and service life. The heating element should therefore be descaled if necessary. A qualified contractor who is aware of the local water quality will tell you when the next descaling is due.
5. Troubleshooting
Problem
Cause
Remedy
The appliance does not No power at the Check the plug / fuses in the fuse
supply hot water.
appliance.
box.
Water can only be drawn at a reduced rate.
The aerator in Descale / replace the aerator. the tap is scaled up or dirty.
Loud boiling noises in- The appliance is Have the appliance descaled by a
side the appliance. scaled up.
qualified contractor.
Water drips from the safety valve after heat-up.
The safety valve Switch the appliance off. Depressur-
is scaled up or ise the appliance by disconnecting
dirty.
it from the power and water supply.
Have the safety valve checked by a
qualified contractor.
Water drips from the The pressure in Install or readjust pressure reduc-
safety valve continu- the line is above tion valve, set to 550 kPa.
ously.
550 kPa.
If you cannot remedy the fault, notify your qualified contractor. To facilitate and speed up your enquiry, please provide the serial number from the type plate. (000000):
O-No. 000000 F-No. 0000 - 000000
D0000039382
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ENGLISH
INSTALLATION Safety
INSTALLATION
6. Safety
Only a qualified contractor should carry out installation, commissioning, maintenance and repair of the appliance.
6.1 General safety instructions
We guarantee trouble-free function and operational reliability only if original accessories and spare parts intended for the appliance are used.
6.2 Instructions, standards and regulations
Note Observe all applicable national and regional regulations and instructions.
Note The installation of this appliance shall conform to the Plumbing Code of Australia (PCA), and the New Zealand Building Code.
8. Preparations
Water installation The safety valve supplied and a non-return valve for the cold water supply line are essential.
8.1 Installation site
! Material losses Install the appliance in a room free from the risk of frost.
! Material losses Mount the appliance on the wall. The wall must have a sufficient load-bearing capacity.
! Material losses The appliance is only suitable for undersink installation. The water connections of the appliance point upwards.
Note Ensure that the appliance is freely accessible for maintenance work.
Always install the appliance vertically and near the draw-off point.
D0000050301
7. Appliance description
The sealed unvented (pressurised) appliance is only suitable for undersink installation. The appliance is intended for heating cold water and to supply one or several draw-off points.
The appliance may only be installed with pressure taps and in conjunction with the safety valve supplied and a non-return valve in the cold water supply line (see chapter "Installation / Appliance description / Standard delivery").
The safety valve supplied protects the appliance against unacceptable excess pressure. The maximum allowed opening pressure is 700 kPa.
If the water supply pressure exceeds 550 kPa, a pressure reducing valve set to a maximum of 550 kPa, and compliant with AS 1357.2 and installed in accordance with AS 3500.4.2 must be fitted in the installation.
The enamelled internal steel cylinder is equipped with a protective anode. The protective anode protects the inner cylinder against corrosion.
7.1 Standard delivery
The following are delivered with the appliance: - Wall mounting bracket - Safety valve G 1/2 - Reducer from R 3/4 male to G 1/2 female
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INSTALLATION Installation
9. Installation
9.1 Safety valve installation
f Observe local regulations on expansion valves. f Observe the safety valve installation instructions. f Install a non-return valve in the cold water supply line of the
appliance.
1 2
9.3 Water connection
WARNING Burns The water in the appliance can be heated to temperatures in excess of 60 °C. f In Australia and New Zealand observe regulations
in accordance with AS/NZS 3500.4. f Install either a tempering valve or thermostatic
mixing valve in all systems intended for personal hygiene. With this the delivery temperature for personal hygiene outlets must be limited to 50 °C.
! Material losses Carry out all water connection and installation work in accordance with regulations.
1 Safety valve G 1/2 2 Reducer from R 3/4 male to G 1/2 female f Fit the safety valve together with the reducer at the top in the
centre appliance port. f Attach a drain line to the safety valve. f Size the drain pipe so that water can drain off unimpeded
when the safety valve is fully opened. f Fit the drain pipe of the safety valve with a constant down-
ward slope and in a room free from the risk of frost. f The safety valve drain must remain open to the atmosphere. f Check the safety valve and all fittings for tightness.
9.2 Appliance installation
f Mark out the holes to be drilled on the wall (see chapter "Installation / Specification / Dimensions and connections").
f Drill the holes and insert suitable rawl plugs. f Secure the wall mounting bracket using suitable screws. f Hang the appliance on the wall mounting bracket.
Note Surplus cable can be stored in the cable compartment.
D0000058329
! Material losses f Never interchange the water connections.
f Observe the maximum permissible pressure (see chapter "Installation / Specification / Data table").
f Match up the colour coding on the water connections of the appliance to the tap connections:
- R.h. side blue = "Cold water inlet" - L.h. side red = "DHW outlet" f Secure the water connections from the tap to the appliance. f Check the entire hydraulic installation for tightness.
Note Ensure that the water connections are not kinked during installation. Prevent any tensioning during installation.
9.4 Power supply
WARNING ELECTROCUTION Carry out all electrical connection and installation work in accordance with relevant regulations.
WARNING ELECTROCUTION When permanently connected to the power supply using a dedicated junction box, the appliance must be able to be isolated from the mains power supply by an isolator that disconnects all poles with at least 3 mm contact separation.
WARNING ELECTROCUTION Ensure that the appliance is earthed.
! Material losses The voltage specified on the type plate must match the mains voltage. f Observe the type plate.
D0000050291
SHC 10 AU SHC 15 AU
Connection to a freely accessible standard socket with matching plug
X
X
Permanent connection to an appliance junction box with earth conductor
X
X
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ENGLISH
INSTALLATION Commissioning
10. Commissioning
WARNING ELECTROCUTION Commissioning may only be carried out by a qualified contractor in accordance with safety regulations.
10.1 Initial start-up
1.
2.
D0000049325
f Either open the DHW valve of the tap or set the lever mixer tap to "hot" until the water that flows out is free of air bubbles.
f Insert the plug into the standard socket or set the fuse/MCB in the fuse box.
f Check the function of the appliance. Ensure that the temperature controller switches off.
f Check that the safety valve is working correctly. f Check the entire hydraulic installation for tightness.
12. Troubleshooting
Fault
Cause
Remedy
The appliance does The high limit safety not supply hot water. cut-out has tripped.
Remedy the cause of the fault. If necessary, replace the combined temperature controller / high limit safety cut-out. Make the high limit safety cut-out operational by pressing the reset button on the high limit safety cut-out (see chapter "Installation / Troubleshooting / Activating the high limit safety cut-out").
The controller is faulty. Replace the combined temperature controller / high limit safety cut-out.
The flanged immersion Replace the flanged immersion
heater is faulty.
heater.
Loud boiling noises The appliance is scaled Descale the appliance. inside the appliance. up.
Water drips from the The safety valve is safety valve after scaled up or dirty. heat-up.
Clean / descale the valve seat.
12.1 Activate high limit safety cut-out
Note If you fail to follow the correct sequence (first water, then power), the high limit safety cut-out of the water heater will trip. Proceed as follows: f Make the high limit safety cut-out operational by
pressing the reset button (see chapter "Installation / Troubleshooting / Activating the high limit safety cut-out").
10.1.1 Appliance handover f Explain the functions of the appliance to the user. Show the
user how to operate the appliance. f Make the user aware of potential dangers, especially the risk
of scalding. f Hand over these instructions and, if applicable, the instruc-
tions for any accessories.
f Open the appliance (see chapter "Installation / Maintenance / Opening the appliance").
f Press the reset button on the high limit safety cut-out. f Close the appliance cover.
10.2 Recommissioning
See chapter "Installation / Commissioning / Initial start-up".
11. Shutdown
f Isolate the appliance from the power supply by removing the plug or by tripping the MCB in the fuse box.
f Drain the appliance (see chapter "Installation / Maintenance / Draining the appliance").
D0000050292
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D0000050293 D0000050295
INSTALLATION Maintenance
13. Maintenance
WARNING ELECTROCUTION Before any work on the appliance, disconnect all poles of the appliance from the power supply. f Dismantle the appliance for maintenance work.
13.1 Checking the safety valve
f Check the function of the safety valve regularly.
13.2 Draining the appliance
WARNING Burns Hot water may escape during the draining process. f Drain the appliance via its connectors.
13.3 Opening the appliance
13.4 Removing the flanged immersion heater and temperature controller / high limit safety cutout
12
1 Flanged immersion heater 2 Combined temperature controller / high limit safety cut-out f Disconnect all wires from the combined temperature control-
ler/high limit safety cut-out. f Remove the combined temperature controller / high limit
safety cut-out from the flanged immersion heater. f Remove the flanged immersion heater.
13.5 Checking the protective anode and replacing if necessary
Checking the protective anode f Check the protective anode for the first time 2 years after
installation. This requires removal of the flanged immersion heater. Replace the protective anode if consumed. f Decide the intervals in which further checks should be carried out.
f Remove the 4 screws from the casing. f Open the appliance cover by pivoting the cover upwards and
then removing it. f Remove the upper insulation semi-shell if required.
Note The appliance is factory-set to the maximum temperature. f Never change the factory-set temperature setting.
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INSTALLATION Maintenance
Replacing the protective anode f Hold the protective anode with pliers.
13.6 Fitting the flanged immersion heater and temperature controller / high limit safety cutout
ENGLISH
D0000050296
D0000050294
f Undo the nut.
f Insert the flanged immersion heater into the cylinder aperture well as far as it will go.
f Push the combined temperature controller / high limit safety cut-out into the flanged immersion heater as far as it will go.
f Align the flanged immersion heater and the combined temperature controller / high limit safety cut-out in accordance with the diagram.
f Turn the shaft of the temperature controller anti-clockwise as far as it will go.
f Reconnect all wires in their original positions on the combined temperature controller/high limit safety cut-out.
13.7 Descaling the appliance
D0000080253
f Remove the protective anode through the aperture in the flanged immersion heater.
f Insert a new protective anode with gasket and support ring into the tank aperture.
f Secure the protective anode with a contact washer and nut to a torque of 11±1.2 Nm.
! Material losses Never treat the protective anode with descaling agents.
f Remove the flanged immersion heater. f Carefully tap the heating element to remove coarse limescale
deposits. f Immerse the heating element up to the flange plate in desca-
ling agent.
13.8 Replacing the power cable
The power cable must only be replaced by a qualified contractor with an original spare part.
13.9 Checking the earth conductor
f Check the earth conductor across a water connector and the earth conductor contact of the power cable.
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INSTALLATION Specification
14. Specification
14.1 Dimensions and connections
a20
a30
80
i13
14.2 Wiring diagram
1/N/PE ~ 220-240 V
1
2
a10 c01
D0000035810
c06 c01 100
A
B
L
N PE
a10 Appliance a20 Appliance a30 Appliance c01 Cold water Inlet
c06 DHW outlet i13 Wall mounting
bracket
Height Width Depth Male thread Top clearance Male thread Height
SHC 10 AU SHC 15 AU
mm
498
523
mm
280
320
mm
270
318
G 1/2 A
G 1/2 A
mm
26.5
23
G 1/2 A
G 1/2 A
mm
320
342
Horizontal hole mm
140
200
spacing
D0000050298
14.3 Heat-up diagram
The heat-up period depends on the degree of scaling and residual heat. For the heat-up time for a cold water supply at 10 °C and a maximum temperature setting, see the diagram.
40
1
35
30
2 25
20
15
10
5
0 35 40 45 50 55 60 65
x Temperature in °C y Duration in min 1 15 l appliance 2 10 l appliance
D0000039377
14.4 Country-specific approvals and certifications
The test symbols can be seen on the type plate.
14.5 Extreme operating and fault conditions
In the case of faults, a peak temperature of up to 99 °C may briefly occur in the system.
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ENGLISH
INSTALLATION Specification
14.6 Data table
Hydraulic data Nominal capacity Mixed water volume at 40 °C (IEC 60379) Electrical data Rated voltage Rated output Rated current MCB/fuse rating Phases Frequency Application limits Max. permissible pressure Min. water inlet pressure Max. water inlet pressure Max. flow rate Energy data Standby energy consumption/24 h at 65 °C Versions IP rating Type of installation Type Internal cylinder material Thermal insulation material Casing material Colour Dimensions Depth Height Width Weights Weight
SHC 10 AU 235002
SHC 15 AU 235001
l
10
15
l
15.3
23
V
220
230
240
220
230
240
kW
1.4
1.5
1.6
1.4
1.5
1.6
A
6.2
6.5
6.8
6.2
6.5
6.8
A
10
10
10
10
10
10
1/N/PE
1/N/PE
Hz
50/60
50/60
MPa
0.7
0.7
MPa
0.1
0.1
MPa
0.6
0.6
l/min
10
10
kWh
0.5
0.53
IP24 D Undersink Pressurised Steel, enamelled Polystyrene
Plastic White
IP24 D Undersink Pressurised Steel, enamelled Polystyrene
Plastic White
mm
270
318
mm
498
523
mm
280
320
kg
7.2
9.0
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GUARANTEE | ENVIRONMENT AND RECYCLING
Guarantee
The guarantee conditions of our German companies do not apply to appliances acquired outside of Germany. In countries where our subsidiaries sell our products a guarantee can only be issued by those subsidiaries. Such guarantee is only granted if the subsidiary has issued its own terms of guarantee. No other guarantee will be granted.
We shall not provide any guarantee for appliances acquired in countries where we have no subsidiary to sell our products. This will not affect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use, dispose of the various materials in accordance with national regulations.
Stiebel Eltron Warranty for Water Heaters Models SHC 10 AU and SHC 15 AU
Who gives the warranty 1. The warranty is given by Stiebel Eltron (Aust) Pty
Ltd (A.B.N. 82 066 271 083) of 294 Salmon Street, Port Melbourne, Victoria, 3207 ("we", "us" or "our").
The warranty 2. This warranty applies to Stiebel Eltron Water Heaters
Models SHC 10 AU and SHC 15 AU (the "unit") manufactured after 1 June 2013.
3. Subject to the warranty exclusions we will repair or replace, at our absolute discretion, a faulty component in your unit free of charge if it fails to operate in accordance with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from the time of the repair or replacement.
5. The warranty period commences on the date of completion of the installation of the unit. Where the date of completion of installation is not known, then the warranty period will commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is shown in the table below. Domestic purposes means that the unit is used in a domestic dwelling.
Component Warranty period
All components, 5 years from the date of completion of the installaexcluding PTR tion of the unit. valve
7. The warranty period for a unit used for commercial purposes is shown in the table below. Commercial purposes means that the unit is used for a non-domestic purpose and includes but not limited to being used in a motel, hotel, mining camp or nursing home.
Component Warranty period
All components, 1 year from the date of completion of the installaexcluding PTR tion of the unit. valve
Your entitlement to make a warranty claim 8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner's consent to represent the owner of the unit;
8.2. you contact us within a reasonable time of discovering the problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the following information:
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GUARANTEE | ENVIRONMENT AND RECYCLING
ENGLISH
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location (e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was installed.
10. The contact details for you to make your warranty claim are:
Name: Address:
Telephone:
Contact person: E-mail:
Stiebel Eltron (Aust) Pty Ltd 294 Salmon Street, Port Melbourne, Victoria, 3207 1800 153 351 (8.00 am to 5.00 pm AEST Monday to Friday) Customer Service Representative service@stiebel-eltron.com.au
11. We will arrange a suitable time with you to inspect and test the unit.
Warranty exclusions 12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and qualified tradespeople.
12.2. The unit was not installed and commissioned:
a) in Australia; b) in accordance with the Operating and Installation
Guide; and c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit is installed.
12.3. The unit has not been operated or maintained in accordance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number or Rating Label.
12.5. The unit was damaged by any or any combination of the following:
a) normal fair wear and tear; b) connection to an incorrect water supply; c) connection to water from a bore, dam or swimming
pool; d) connection to an incorrect power supply;
e) connection to faulty equipment, such as damaged valves;
f) foreign matter in the water supply, such as sludge or sediment;
g) corrosive elements in the water supply; h) accidental damage; i) act of God, including damage by flood, storm, fire,
lightning strike and the like; j) excessive water pressure, negative water pressure (par-
tial vacuum) or water pressure pulsation; k) ingress of vermin.
12.6. The unit was damaged before it was installed e.g. it was damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired or attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or approved by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed more than 30 kilometres from our closest authorised service technician.
13.2. for the extra time it takes our authorised service technician to access the unit for inspection and testing if it is not sited in accordance with the Operating and Installation Guide and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and test the unit until you provide safe and free access to it, at your cost.
16. If we reject your warranty claim in accordance with clause 12, we may charge you for our authorised service technician's labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to another location for testing.
Australian Consumer Law 18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any rights and remedies you may have under the Australian Consumer Law.
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NOTES
14 | SHC 10 AU | SHC 15 AU
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NOTES
ENGLISH
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Deutschland STIEBEL ELTRON GmbH & Co. KG Dr.-Stiebel-Straße 33 | 37603 Holzminden Tel. 05531 702-0 | Fax 05531 702-480 info@stiebel-eltron.de www.stiebel-eltron.de
Verkauf
Tel. 05531 702-110 | Fax 05531 702-95108 | info-center@stiebel-eltron.de
Kundendienst Tel. 05531 702-111 | Fax 05531 702-95890 | kundendienst@stiebel-eltron.de
Ersatzteilverkauf Tel. 05531 702-120 | Fax 05531 702-95335 | ersatzteile@stiebel-eltron.de
Australia STIEBEL ELTRON Australia Pty. Ltd. 294 Salmon Street | Port Melbourne VIC 3207 Tel. 03 9645-1833 | Fax 03 9644-5091 info@stiebel-eltron.com.au www.stiebel-eltron.com.au
Austria STIEBEL ELTRON Ges.m.b.H. Gewerbegebiet Neubau-Nord Margaritenstraße 4 A | 4063 Hörsching Tel. 07221 74600-0 | Fax 07221 74600-42 info@stiebel-eltron.at www.stiebel-eltron.at
Belgium STIEBEL ELTRON bvba/sprl 't Hofveld 6 - D1 | 1702 Groot-Bijgaarden Tel. 02 42322-22 | Fax 02 42322-12 info@stiebel-eltron.be www.stiebel-eltron.be
China STIEBEL ELTRON (Tianjin) Electric Appliance Co., Ltd. Plant C3, XEDA International Industry City Xiqing Economic Development Area 300385 Tianjin Tel. 022 8396 2077 | Fax 022 8396 2075 info@stiebeleltron.cn www.stiebeleltron.cn
Czech Republic STIEBEL ELTRON spol. s r.o. Dopravák 749/3 | 184 00 Praha 8 Tel. 251116-111 | Fax 235512-122 info@stiebel-eltron.cz www.stiebel-eltron.cz
Finland STIEBEL ELTRON OY Kapinakuja 1 | 04600 Mäntsälä Tel. 020 720-9988 info@stiebel-eltron.fi www.stiebel-eltron.fi
France STIEBEL ELTRON SAS 7-9, rue des Selliers B.P 85107 | 57073 Metz-Cédex 3 Tel. 0387 7438-88 | Fax 0387 7468-26 info@stiebel-eltron.fr www.stiebel-eltron.fr
Hungary STIEBEL ELTRON Kft. Gyár u. 2 | 2040 Budaörs Tel. 01 250-6055 | Fax 01 368-8097 info@stiebel-eltron.hu www.stiebel-eltron.hu
Japan NIHON STIEBEL Co. Ltd. Kowa Kawasaki Nishiguchi Building 8F 66-2 Horikawa-Cho Saiwai-Ku | 212-0013 Kawasaki Tel. 044 540-3200 | Fax 044 540-3210 info@nihonstiebel.co.jp www.nihonstiebel.co.jp
Netherlands STIEBEL ELTRON Nederland B.V. Daviottenweg 36 | 5222 BH 's-Hertogenbosch Tel. 073 623-0000 | Fax 073 623-1141 info@stiebel-eltron.nl www.stiebel-eltron.nl
New Zealand Stiebel Eltron NZ Limited 61 Barrys Point Road | Auckland 0622 Tel. +64 9486 2221 info@stiebel-eltron.co.nz www.stiebel-eltron.co.nz
Poland STIEBEL ELTRON Polska Sp. z O.O. ul. Dzialkowa 2 | 02-234 Warszawa Tel. 022 60920-30 | Fax 022 60920-29 biuro@stiebel-eltron.pl www.stiebel-eltron.pl
Russia STIEBEL ELTRON LLC RUSSIA Urzhumskaya street 4, building 2 | 129343 Moscow Tel. +7 495 125 0 125 info@stiebel-eltron.ru www.stiebel-eltron.ru
Slovakia STIEBEL ELTRON Slovakia, s.r.o. Hlavná 1 | 058 01 Poprad Tel. 052 7127-125 | Fax 052 7127-148 info@stiebel-eltron.sk www.stiebel-eltron.sk
Switzerland STIEBEL ELTRON AG Industrie West Gass 8 | 5242 Lupfig Tel. 056 4640-500 | Fax 056 4640-501 info@stiebel-eltron.ch www.stiebel-eltron.ch
Thailand STIEBEL ELTRON Asia Ltd. 469 Moo 2 Tambol Klong-Jik Amphur Bangpa-In | 13160 Ayutthaya Tel. 035 220088 | Fax 035 221188 info@stiebeleltronasia.com www.stiebeleltronasia.com
United Kingdom and Ireland STIEBEL ELTRON UK Ltd. Unit 12 Stadium Court Stadium Road | CH62 3RP Bromborough Tel. 0151 346-2300 | Fax 0151 334-2913 info@stiebel-eltron.co.uk www.stiebel-eltron.co.uk
United States of America STIEBEL ELTRON, Inc. 17 West Street | 01088 West Hatfield MA Tel. 0413 247-3380 | Fax 0413 247-3369 info@stiebel-eltron-usa.com www.stiebel-eltron-usa.com
A 317543-43785-9670
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Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve
d`erreurs et de modifications techniques! | Onder voorbehoud van vergissingen en technische wijzigingen! |
Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeone zmiany techniczne i
ewentualne bldy | Omyly a technické zmny jsou vyhrazeny! | A muszaki változtatások és tévedések jogát
fenntartjuk! | . . | Chyby a
technické zmeny sú vyhradené!
Stand 9646