User Guide for AVAYA models including: Workplace Client Reference, Client Reference, Reference
Main menu. Top of Mind Avaya Workplace. List of your calls Main menu. Favorites Contacts History Meetings Messages Features. Mobile platforms June 2023 Avaya Workplace Client Quick Reference Guide 4
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DocumentDocumentAvaya Workplace Client Quick Reference Guide June 2023 Contents Chapter 1: Mobile platforms.................................................................................................... 3 Contacts................................................................................................................................. 3 Main menu..............................................................................................................................4 Call screen............................................................................................................................. 5 History screen.........................................................................................................................6 Avaya Cloud Services..............................................................................................................7 Agent Service screen...............................................................................................................7 Chapter 2: Desktop platforms..................................................................................................9 Welcome screen..................................................................................................................... 9 Presence and call options...................................................................................................... 10 Top of Mind...........................................................................................................................10 Customize your Top of Mind................................................................................................... 12 Contacts............................................................................................................................... 13 Start a group conference or chat.............................................................................................14 Video call..............................................................................................................................15 Conference screen................................................................................................................ 16 Messaging............................................................................................................................ 17 Avaya Cloud Services............................................................................................................18 June 2023 Avaya Workplace Client Quick Reference Guide 2 Comments on this document? Chapter 1: Mobile platforms Contacts Show dialpad Find someone or enter a number to call Contacts find someone Set your presence and incoming call features Add a new contact or group Your active call June 2023 Avaya Workplace Client Quick Reference Guide 3 Comments on this document? Mobile platforms Main menu List of your calls Avaya Workplace Main menu Top of Mind Favorites Contacts History Meetings Messages Features June 2023 Avaya Workplace Client Quick Reference Guide 4 Comments on this document? Call screen Missed item badge Basic call controls Call screen Select audio device View advanced controls June 2023 Avaya Workplace Client Quick Reference Guide 5 Comments on this document? Mobile platforms History screen History find someone Different actions on history entry June 2023 Avaya Workplace Client Quick Reference Guide 6 Comments on this document? Avaya Cloud Services Top of Mind find someone Next Meetings Messages Spaces direct message Workplace Meetings Join Workplace Meeting Spaces Dashboard Avaya Cloud Services Join your Spaces meetings View your Spaces dashboard Agent Service screen To use the Contact Center agent capabilities with Avaya Workplace Client, you must log in to the Agent Service mode. June 2023 Avaya Workplace Client Quick Reference Guide 7 Comments on this document? Mobile platforms After Call Work Available while on a call, set your next availability state Not Ready June 2023 Avaya Workplace Client Quick Reference Guide 8 Comments on this document? Chapter 2: Desktop platforms Welcome screen Set your presence and incoming call features Tabs to view contacts, messages, meetings, and more Avaya Workplace Contacts name or number Access settings New Conversation + Manage audio and video devices Access more call features June 2023 Avaya Workplace Client Quick Reference Guide 9 Comments on this document? Desktop platforms Presence and call options Type your status message Change your presence status Manage your incoming calls My Presence Incoming Call Features SIGN OUT Top of Mind View your next meetings, latest messages, and recent calls on this screen. June 2023 Avaya Workplace Client Quick Reference Guide 10 Comments on this document? Top of Mind Avaya Workplace Top of Mind View your full list of messages name or number Next Meetings 1:30 PM 2:30 PM 1:30 PM 3:00 PM 3:30 PM Messages Start or join this meeting Yesterday Number of conversations with new messages June 2023 Avaya Workplace Client Quick Reference Guide 11 Comments on this document? Desktop platforms Customize your Top of Mind Drag and drop to change the order Avaya Workplace Top of Mind Top of Mind Options Next Meetings Number of Items to Show: Auto Full Day Hide Calendars to show Messages History Hide Hide Reset Layout to Default June 2023 Avaya Workplace Client Quick Reference Guide 12 Comments on this document? Contacts Show dialpad Find someone or enter a number to call Avaya Workplace Contacts name or number Contacts Add a new contact or group Different actions on contact June 2023 Avaya Workplace Client Quick Reference Guide 13 Comments on this document? Desktop platforms Start a group conference or chat Drag and drop contacts Dialpad to enter number New Conversation - Audio or video conference or group chat Cancel June 2023 Avaya Workplace Client Quick Reference Guide 14 Comments on this document? Video call Michelle Daniels 0:22 More call controls Video call Move or minimize your selfview June 2023 Avaya Workplace Client Quick Reference Guide 15 Comments on this document? Desktop platforms Conference screen Meeting controls Start sharing Recording indicator Meeting name 0:22 Layout controls Full screen chat me 10:00 am Enter public message... Chat with participants June 2023 Avaya Workplace Client Quick Reference Guide 16 Comments on this document? Messaging Avaya Workplace Messages name or number Open a conversation 10:14 PM 9:02 PM 8:12 PM Messaging Conversation 2 participants Paul 10:02 AM Ron 10:14 AM June 2023 Avaya Workplace Client Quick Reference Guide 17 Comments on this document? Desktop platforms Avaya Cloud Services Avaya Workplace Top of Mind Spaces direct message name or number Next Meetings 1:30 PM 2:30 PM Messages Workplace Meetings Spaces Dashboard Join your Spaces meetings View your Spaces dashboard June 2023 Avaya Workplace Client Quick Reference Guide 18 Comments on this document?