Fafrees F20 Mate Electric Tricycle User Manual

IMPORTANT!

Please find the frame number of your ebike, and write it down in the space below. In case of future need, this number is the unique identification code of your ebike.

WICHTIG! Bitte finden Sie die Rahmennummer Ihres E-Bikes und tragen Sie diese in das Feld unten ein. Im Falle eines zukünftigen Bedarfs ist diese Nummer der eindeutige Identifikationscode Ihres E-Bikes.

IMPORTANT! Veuillez trouver le numéro de cadre de votre vélo électrique et notez-le dans l'espace ci-dessous. En cas de besoin futur, ce numéro est le code d'identification unique de votre ebike.

IMPORTANTE! Cerca il numero di telaio della tua ebike e scrivilo nello spazio sottostante. In caso di necessità future, questo numero è il codice identificativo univoco della tua ebike.

¡IMPORTANTE! Busque el número de cuadro de su bicicleta eléctrica y escríbalo en el espacio a continuación. En caso de necesidad futura, este número es el código de identificación único de su bicicleta eléctrica.

(Space for frame number)

Image description: A front view of the Fafrees F20 Mate electric tricycle, showing the front wheel, handlebars, headlight, and frame.

USING THIS MANUAL

This manual contains details of the Fafrees F20 Mate ebike, its equipment, and information on operation, maintenance, and other helpful tips for owners. Read it carefully and familiarize yourself with the ebike before using it to ensure safe use and prevent accidents. This manual contains many warnings and cautions concerning safe operation and the consequences of improper setup, operation, and maintenance. All information should be carefully reviewed, and if you have any questions, contact Fafrees support immediately.

Notes, warnings, and cautions are marked by a triangular caution symbol (⚠) and should be given special care. Pay special attention to information marked with NOTICE.

Keep this manual and any other included documents for future reference. Content is subject to change without notice.

Visit https://www.fafreesebike.com/pages/user-manual to view and download the latest version. Fafrees strives for accuracy but assumes no responsibility for errors or inaccuracies.

Riding a bike involves inherent risks. This manual does not represent safe use under all conditions. Risks are the sole responsibility of the rider.

GENERAL SAFETY

WARNING! When using this product, basic precautions should always be followed:

• Read all instructions before use.
• Close supervision is necessary when the product is used near children to reduce the risk of injury.
• Do not put fingers or hands into the product.
• Do not use if the power cord or output cable is frayed, has broken insulation, or shows signs of damage.
• This equipment is not intended for use at ambient temperatures less than -4°F (-20°C) or above 113°F (45°C).
• The battery is intended for charging when the ambient temperature is between 32°F (0°C) and 104°F (40°C). Never charge outside this range.

WARNING! It is your responsibility to comply with all traffic-related laws and use proper equipment, including appropriate cycling attire and bike maintenance. Observe all local bicycle traffic laws and regulations.

Observe regulations regarding bicycle lighting, licensing, riding on pavements/sidewalks, bike paths, helmet laws, child laws, and special bicycle traffic laws. It is your responsibility to know and obey local laws.

• Always wear a properly fitted helmet that covers the forehead. Many locations require specific safety devices. Familiarize yourself with local laws and comply with all applicable regulations.
• Rider's weight and luggage should not exceed 400 lbs (180 kg).
• Before riding, check that everything is working properly and correctly aligned.
• Be familiar with the bicycle's controls, such as brakes, pedals, and shifting.
• Keep body parts and objects away from sharp chainrings when pedaling. Improper attire can lead to injuries.
• Remember you are sharing the road or path with others (motorists, pedestrians, cyclists).
• Always be a defensive rider; assume others do not see you and expect the unexpected.
• Be aware of your surroundings and responsive to:
  • Motor vehicles of all types and directions.
  • Unexpected movement of obstacles.
  • Nearby pedestrians.
  • Children or animals in the area.
  • Bike path or road imperfections (potholes, uneven surfaces, loose gravel, construction, debris).
  • Warning, hazard, and yield signs.
• Ride in designated bike lanes when available and always ride in the direction of traffic.
• Acknowledge and stop at all stop signs and traffic lights.
• When stopping, look both ways at intersections before proceeding.
• Use official hand signals for turning and stopping.
• Do not ride with headphones.
• Never hold onto another vehicle.
• Do not weave through traffic or make unexpected moves or turns.
• Cyclists must yield the right-of-way to motorists.
• Do not ride under the influence of alcohol or drugs.
• Avoid riding in bad weather when visibility is obscured (dawn, dusk, dark), as these conditions increase the risk of accidents.

Wet Weather

It is recommended to avoid riding in wet weather if possible. Ride only if necessary. Electric bikes are not meant for heavy rain or streams. Never immerse or submerge the product in water or liquid, as the electrical system may be damaged.

• Exercise additional caution in damp conditions.
• Reduce speed in slick weather to maintain control.
• Apply brakes earlier, as stopping distances are longer than in dry conditions.
• Increase visibility to other drivers by using reputable safety lights and wearing luminous apparel.
• Wet conditions make road hazards harder to identify; proceed with caution.

Night Riding

Cyclists should ride at night with extreme caution. Night riding is riskier than day riding because drivers and pedestrians may have difficulty spotting bicyclists in the dark.

Individuals should take extra care when riding at dawn, dusk, or night. Choose suitable apparel and specialized equipment for riding in unfavorable conditions to reduce injury risk.

Warning! Reflectors are not a substitute for required lighting. Cyclists are nearly invisible without proper lights and reflective gear. Use lights and reflectors to enhance visibility at night. Inadequate lighting can cause fatalities or significant injuries. Reflectors are intended to reflect light from cars and streetlights, making you more noticeable.

Caution! Check reflectors and their mounting brackets regularly to ensure they are clean, straight, and securely mounted. Comply with all local laws regarding night riding.

Recommendations for night riding:

• Enhance visibility by wearing light-colored, reflective clothing and accessories (e.g., vests, armbands, leg bands, helmet stripes, blinkers).
• Ensure clothing or items do not obstruct the visibility of reflectors and lights.
• Ensure the bicycle is equipped with reflectors for riding at dawn, dusk, or night.
• Always ride slowly at night.

Assembly and Fit

Correct assembly and fit are essential for safety, performance, and comfort. Even if you have the experience and tools, Fafrees recommends having a certified, reputable bike mechanic check your work and complete any necessary adjustments or tuning.

NOTICE: A critical aspect of assembly is securing the front wheel and checking the tightness of the rear wheel axle nuts. These mounting mechanisms can loosen over time. Inspect all wheel mounting hardware for torque and security upon arrival and regularly. Both wheels must be properly secured before operating the bike.

Mandatory Equipment and Use Locations

Before riding, ensure you have all required safety equipment and follow all laws pertaining to electric bike use in your region. These laws may specify mandatory equipment, use of hand signals, and where you can ride.

Changing Components or Attaching Accessories

Using non-original components or spare parts can jeopardize safety, void your warranty, and may cause non-conformance with laws. Replacing original components or installing third-party accessories not explicitly recommended by Fafrees is at your own risk. Such actions may void your warranty, create unsafe riding conditions, damage property or the bike, or result in serious injury or death.

Safety Check Before Each Ride

Always check your bike's condition before riding, in addition to regular maintenance. If unsure how to perform a complete check, consult a certified, reputable bike mechanic.

Electrical System

The electric system powers several components. Familiarize yourself with all aspects of the electrical system and check its correct operation before each ride. The front and rear brake levers have safety power cutoff switches that disable the hub motor's assistance when applied. Check both levers for correct operation. If brake lever cutoff switches, pedal assistance, or lighting functions abnormally, contact Fafrees Support immediately.

Brakes

Ensure brakes and system components are free from damage, properly secured, and working correctly. When fully squeezed, brake levers should not touch the handlebar. If there is a problem, take your bike to a certified, reputable bike mechanic.

Tires and Wheels

Wheels should spin straight. Repair or replace if they wobble or move up and down when spinning. If wheels become untrue or spokes loosen, a certified mechanic should perform tuning and truing. Do not attempt this without adequate knowledge, tools, and experience.

Ensure tires and inner tubes are in good working condition, without visual damage, and have the correct air pressure as stated on the tire. Replace tires and inner tubes with punctures, cuts, or damage before riding. Improper tire pressure reduces performance, increases wear, and makes riding unsafe.

Accessories, Straps, and Hardware

Ensure all hardware is secured and approved accessories are properly attached per manufacturer instructions. Before each ride, check all hardware, straps, and accessories. If anything seems wrong or uncertain, have it checked by a certified, reputable bike mechanic.

Suspension, Handlebar, Grips, and Seat Adjustments

Understand how the suspension fork works, as it affects handling. Adjust the suspension fork according to your weight and terrain. Ensure the handlebar and stem are properly aligned, fitted to the user, and secured to recommended torque values. Handlebar grips should not move easily. Replace loose, worn, or damaged grips. The seat and seatpost should be properly aligned, fitted to the user, and the seatpost quick release should be properly tightened, fully closed, and secured before riding.

Battery Charged, Secured, and Unplugged

Ensure the battery is adequately charged and operating properly. Ensure the battery charger is unplugged from the outlet and stored safely before riding. The battery MUST be locked onto the frame battery mount before use. Do not operate the electrical system if the battery is removed.

CHARGER SAFETY INFORMATION

• Use the charger indoors in a cool, dry, ventilated area on a flat, stable, hard surface.
• Avoid charger contact with liquids, dirt, debris, or metal objects. DO NOT cover the charger while in use.
• Store and use the charger in a safe place away from children.
• Fully charging the battery before each use helps extend battery life and reduces the chance of over-discharging.
• DO NOT charge the battery with chargers other than the one originally supplied by Fafrees or a Fafrees-approved charger.
• The charger works on 110/240V standard home AC power outlets and automatically detects voltage. DO NOT open the charger or modify voltage input.
• DO NOT yank or pull on charger cables. When unplugging, carefully remove both AC and DC cables by pulling on the plastic plugs, not the cables.
• The charger may get warmer during charging. If it becomes too hot to touch, smells strange, or shows other signs of overheating, discontinue use and contact Fafrees Support.

General Operating Rules

Notice: Pay special attention to the following general operating rules before operating your Fafrees bike.

• Abide by the same traffic laws that apply to all other road vehicles as prescribed by local legislation.
• Ride in a straight line and with the flow of traffic. Never ride against traffic.
• Use correct hand signals to indicate turning.
• Concentrate on the path ahead. Avoid potholes, wet or oily roads, curbs, train tracks, speed bumps, drain gates, thorns, broken glass, and other obstacles that pose puncture risks.
• Be careful at intersections and when passing other vehicles or cyclists.
• Familiarize yourself with all bike features and operations. Practice shifting gears, applying brakes, and using the pedal assist system in a controlled setting before riding in riskier conditions.
• Wear adequate riding attire, including closed-toe shoes. If wearing baggy pants, use leg clips or elastic bands to prevent them from getting caught in the chain or gears. Do not use items that may block your hearing.
• Check local rules and regulations before carrying cargo.
• When braking, apply the rear brake first, then the front brake.
• Maintain a comfortable stopping distance from other objects, riders, and vehicles. Safe braking distances depend on road surface and light conditions.

Safety Notes

The following safety notes provide additional information on safe operation. Failure to review these notes can lead to serious injury or death.

• Ensure you comprehend all instructions and safety notes/warnings.
• Ensure the bike fits you properly before first use; an ill-fitting bike can lead to loss of control or falls.
• Always wear an approved helmet when riding.
• Ensure correct setup, tightening, and torquing to recommended values before first use and every subsequent use.
• Ensure handlebar grips are undamaged and tightened. Loose or damaged grips can cause loss of control and falls.
• Off-road riding requires attention, specific skills, and exposure to various environments and risks. Wear appropriate safety gear and do not ride alone in remote areas. Check local rules for off-road riding allowances. Do not engage in extreme riding.
• Failure to perform and confirm proper installation, compatibility, operation, or maintenance of components/accessories can result in serious injury or death.
• Failure to properly charge, store, or use the battery will void your warranty and may create hazardous situations.
• Users must understand the operation of the thumb switch and pedal assist sensor. Travel at a speed appropriate for your area, riding conditions, and experience. Always use the lowest assist level until comfortable.
• Aftermarket changes not expressly approved by Fafrees can void the warranty and lead to unsafe riding experiences.
• Do not remove any reflectors.

General Warnings

Bicycling involves risks of damage, injury, and death. By riding, you assume responsibility for these risks. Know and practice safe and responsible riding rules, and proper use and maintenance of this bike. Proper use and maintenance reduces risk.

Never operate a bike under the influence of alcohol, drugs, or any substance/condition that impairs motor functions, judgment, or the ability to safely operate a bike or vehicle.

The ebike is designed for persons 18 years old and older. Riders must have the physical condition, reaction time, and mental capability to ride safely, manage traffic, road conditions, and sudden situations, and respect electric bike laws. If you have an impairment or disability (visual, hearing, physical, cognitive/language, seizure disorder, etc.) that could impact safe operation, consult your physician before riding.

Caution! Fafrees is not liable for accidents, injuries, or product malfunction resulting from unauthorized changes, modifications, or tampering with original specifications.

SAVE THESE INSTRUCTIONS

SPECIFICATIONS

PRODUCT OVERVIEW

Image description: A diagram showing the Fafrees F20 Mate electric tricycle with various components numbered.

Component List:

• 1. Throttle
• 2. LCD Display
• 3. Button set
• 4. Brake lever
• 5. Controller
• 6. Pedal
• 7. Chain
• 8. Motor
• 9. Saddle
• 10. Rear basket
• 11. Battery
• 12. Brake caliper
• 13. Brake pad
• 14. Front fork
• 15. Fender
• 16. Head light

WHAT'S IN THE BOX:

• 1* F20 Mate ebike
• 1* Charger
• 1* Tool kit
• 1* Owner's manual
• 1* Left pedal
• 1* Right pedal

INSTALLATION INSTRUCTION

NOTICE: These steps are a general guide for ebike assembly and not a complete manual for assembly, maintenance, or repair. Consult a certified, reputable bike mechanic for assistance.

Step 1: Unpack the bike.

Open the bike box. With help from another person, carefully lift the ebike out. Remove protective packaging from the frame and components. The charger and accessories are in a smaller box. Please recycle packaging materials.

Step 2: Handlebar installation.

A. Remove all protective foams. Place the bicycle as shown in the diagram. (Diagram shows bicycle frame upright)

B. Lift the handlebar tube and lock it. Insert the handlebar into the tube. Fix the handlebar at the proper height and lock it.

Step 3: Unfold the ebike frame

Unfold the frame and lock it with the latch.

Step 4: Front wheel installation.

Take out the quick release skewer lever and loosen its screw. Place the fork on the front wheel, ensuring the brake disc is between the brake pads of the caliper. Insert the quick release skewer lever into the front axle core, tighten the screw, and press the quick release handle to lock the front fork.

Step 5: Pedal installation.

Note the markings on pedal screws and crank arms: "L" for the left pedal, "R" for the right pedal (installed on the sprocket side). The right pedal (R) is tightened clockwise. The left pedal (L) is reverse-threaded and tightened counterclockwise.

Step 6: Front fender and front light installation.

Loosen the fixing screw on the front fork. Attach the front fender hook and headlight bracket together with the screw, tighten with a hex key. Then tighten the fender support screws.

Step 7: Plug in the display cable to connect power.

Before connecting the display cable, turn off the battery power (press the power button to 0). Connect the display cable, aligning the marks on both ends. Connecting with the battery power on can damage controller circuits.

Step 8: Inflate tires.

Check that tire beads are evenly seated on the rims. Use a pump with a Schrader valve to inflate each tire to the recommended pressure indicated on the tire. Do not overinflate or underinflate.

BATTERY CHARGING

Charging procedure

Follow these steps for charging your ebike battery:

1. Ensure the battery is off.
2. Remove the rubber cover on the charging port.
3. Plug the charger into the battery's charging port BEFORE plugging the charger into a power outlet.
4. Place the charger in a flat, secure place. Connect the DC output plug from the charger to the battery's charging port.
5. Plug the charger into a power outlet (110/240V). Charging should initiate, indicated by a red LED charge status light on the charger.
6. Once fully charged (indicated by a green light), unplug the charger from the wall outlet first, then remove the charger outlet plug from the battery charging port.

BATTERY CHARGING INFORMATION

Check the charger, cables, and battery for damage before each charge. Charge in a clear, safe area away from tripping hazards. Always charge your battery between 0°C and 40°C (32°F – 104°F).

The battery can be charged on or off the bike. To remove the battery, turn the key to unlock and take it out.

Recharge the battery after each use. There is no memory effect.

The charger's indicator light is red while charging and turns green when complete. Ensure the light faces upward.

Remove the charger from the battery within one hour of the green light indicating a complete charge. The charger stops charging automatically when full, but leaving it attached for over 12 hours can cause unnecessary wear to charging components.

DO NOT leave a charging battery unattended. Failure to follow charging information can lead to component wear, battery issues, and void the warranty.

REMOVING THE BATTERY

To remove the battery, insert the key and turn to the unlocked position. You will feel resistance when the battery is fully unlocked.

Use caution to avoid damage to exposed battery connector terminals. If terminals or mounts are damaged, discontinue use and contact Fafrees Support.

INSTALLING THE BATTERY

Ensure the battery is turned off. Do not force the battery into the tray; align and gently push it down until you hear a "CLICK". Turn the key slightly to check for resistance, indicating it is locked.

• Ensure no space between the battery and tray.
• Pull outwards on the battery with both hands once locked to confirm it is securely fastened before each use.

TIRE INFORMATION

The F20 Mate uses 20" x 3.0" rubber tires with inner tubes, designed for durability and safety. Check tires before each use for proper inflation and condition. Proper inflation, care, and timely replacement maintain performance and prevent unsafe conditions.

Fafrees recommends 15-35 PSI for the stock tires. Always stay within the manufacturer's recommended air pressure range listed on the tire sidewall.

Maintaining proper air pressure is critical. Underinflated tires can lead to loss of control; overinflated tires may burst. Failure to maintain correct pressure can result in tire/wheel failure.

Inflate tires using a regulated air source with a pressure gauge. Unregulated sources can overinflate tires, causing them to burst. Even tires with flat-preventative liners can get flats from punctures, pinches, or impact. When tire wear is evident or a flat is discovered, replace tires/tubes before operating the bike to prevent injury or damage.

When changing a tire or tube, ensure all air pressure is removed from the inner tube first to prevent serious injury.

STORAGE INSTRUCTION

For storage longer than 2 weeks, follow these instructions to maintain battery health and longevity:

• Charge (or discharge) the battery to approximately 75%.
• DO NOT leave the battery attached to the bike frame during long-term storage; remove it.
• Store the battery in a dry, climate-controlled indoor location between 0°C and 40°C (32°F – 104°F).
• Check the battery every month and recharge to 75% if needed.
• If stored for a long time, keep the battery cool and dry, and charge it for 2 hours every other 3 months. Failure to follow proper storage can result in a non-functional battery, not covered under warranty.
• DO NOT cover the charger while it is charging. It needs airflow and should be on a hard, flat surface in an open space with indicator lights facing upward.
• DO NOT open the battery housing, as this voids the warranty and can cause damage, injury, or death.

QUICK START GUIDE

GETTING STARTED

Image description: Figure 1 shows the YL81F display. Figure 2 shows the Control button.

Button definitions: The YL81F display has five buttons: power button (⏻), plus button (+), minus button (-), light button (🔦), and toggle button (⌀ or 'i' button).

Press the power button to turn the bike on. To turn off, press and hold the power button for 3 seconds. The display will automatically shut off after 10 minutes of inactivity.

HOME PAGE

The display shows:

• Battery level
• Error code
• Current speed
• Walk assist mode
• Trip odometer
• Odometer
• Max speed
• Average speed
• Light ON/OFF / USB status
• Speed unit (KM/H or MPH)
• Cruise control status
• PAS level
• Value and unit indicators

DISPLAY CONTROL PAD

1. Display interface switching: By default, the display shows Current Speed (km/h) and Trip Odometer (km). Short press the 'i' button to switch between Trip Odometer, Odometer, Maximum Speed, and Average Speed.
2. Assist level: Use the plus/minus buttons to switch assist levels. Power assist engages when pedaling forward and stops when pedaling stops (sometimes with a delay).
3. Walk Assist Mode: Long press the minus button. The ebike moves at a constant speed of 6 km/h. Release the minus button to stop power output.
4. Turn on the light: Press the light button to turn the headlight on/off.

ELECTRIC MODE

You can use the hand throttle without pedaling. Twist the throttle from its resting position; the further it's twisted, the more power is sent to the motor. The hand throttle can be removed if not needed or due to local law restrictions.

CRUISE CONTROL

Cruise control engages when holding the throttle at the same speed for 8 seconds. It is released by braking, pedaling, or throttling.

ERROR CODE

If a fault occurs, the display shows an error code:

Users must follow instructions and warnings for safety. Do not operate the bike until you understand its controls and operation. Damage from failing to follow instructions is not covered under warranty and may result in serious injury or death. Contact Fafrees support for questions about assembly or operation.

Parking, Storage, and Transport

Follow these tips to care for your bike:

• When pushing or carrying the bike manually, turn off the power to avoid accidental acceleration.
• Turn off the power to conserve power.
• Ensure the battery is locked to the frame or remove it with the key for security or storage in a temperature-controlled location.
• Park indoors when possible. If parking outdoors in wet conditions, leave the ebike outside for only a few hours, then move it to a dry location to allow systems to dry. Ebikes used in wet conditions require more frequent maintenance to prevent rust and corrosion.
• Lock your bike to ensure security. Fafrees makes no recommendations on specific locks but advises taking precautions against theft.
• Do not park, store, or transport your bike on a vehicle rack not designed for its size and weight.
• When carrying your bike on a vehicle rack, remove the battery to reduce weight, make lifting easier, and protect the battery by transporting it in the vehicle's cab.

USER MAINTENANCE INSTRUCTIONS

If you lack the experience, skill, or tools for maintenance and adjustment, Fafrees strongly recommends a certified, reputable bike mechanic.

Safety Checklist

Before every ride, and after every 25-45 miles (40-72 km), follow this checklist:

TROUBLE SHOOTING

LIMITED WARRANTY

Your bike's warranty and other binding legal terms are subject to change. For current warranty information, please visit https://www.fafreesebike.com/pages/warranty.

Warranty Info

This Limited Warranty covers only the original owner of an ebike purchased from Fafrees online or distributors. The warranty period begins upon receipt and ends at the end of the specified warranty period.

The Limited Warranty is limited to the replacement of defective lithium ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a "covered component").

Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Damage during shipping is not covered, but Fafrees will replace damaged components if notified within 3 days of receipt with dated pictures. Shipping damage claims are time-sensitive.

This Limited Warranty Does Not Cover:

• Normal wear and tear of covered components.
• Consumables or normal wear and tear parts (tires, tubes, brake pads, cables, housing, grips, chain, spokes).
• Damage or defects from failure to follow instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of unintended/incompatible parts, operator error, water damage, extreme riding, stunt riding, or improper maintenance.
• Damage, failure, or loss caused by unauthorized service or parts.
• Battery damage from power surges, improper charger use, improper maintenance, misuse, normal wear, or water damage.

Claims Process:

Fafrees requires photos or video of damaged components before replacement. To exercise your warranty rights:

• Contact the Fafrees Product Support team via https://www.fafreesebike.com/pages/contact-us. They will help identify simple fixes.
• If a component needs replacement, the support team will provide instructions for replacement.
• Covered Components will only be shipped to the original purchaser's address.

Fafrees's liability shall not exceed the actual amount paid for the ebike and is not liable for consequential, incidental, special, or punitive damages.

Manufacturer Information

Manufacturer: Guangzhou Gedesheng Electric Bike Co., Ltd.

Address: No.105, East Commercial Street, Guangtang Village, Xinya Street, Huadu District, Guangzhou city, Guangdong Province, China

(Additional manufacturer information provided in German, French, Italian, and Spanish is also present in the original document but omitted here for conciseness in the primary language.)

(Logos for CE, RoHS, and Made in China are present.)