Business Internet, Phone & Fiber Service | Breezeline
Hosted Voice 2.0 | Breezeline
User Guide for breezeline models including: Powerful 6-line phone system, Powerful, 6-line phone system, phone system
Hosted Phone & Voice Support | Breezeline
File Info : application/pdf, 13 Pages, 2.24MB
DocumentDocumentPolycom Phone User Guide Welcome to BreezelineTM Business Hosted Voice Welcome and thank you for choosing Breezeline Business Hosted Voice. Our cloud-based service offers advanced communication solutions that enable you to increase efficiencies, revenue and customer satisfaction. Your business will benefit from state-of-the-art features and functionality without the costs and headaches of traditional premises-based phone systems, all while our service meets the present and future needs of your business. Using this Guide Tchomismguuniidcaetiopnrosovliudtieosnsinthsatrtuecntaiobnlesytoou htoeilnpcryeoasuegeeffitctiehnecimeso, sret voefnBuereaenzdlicnuestomer satisfaction. HYprooeusmrteibsduessiV-nboeasiscseewd iapllhnbodennepefsriotysfvrtoiedmmesss,taautlsel e-worhf-iftleeheao-tuaurrrtsefeesravftioucreretmshaeenedtmsfotuhnsetctpcioroenmsaelimntytoawnnitdhPofouutltuytrcheoenmceoesdtss and headaches of of your business. traditional phone soft keys and displays. For access to the complete Polycom VVX User Guide visit https://www.breezeline.com/business/support/phone/hosted-voice-2. If you are a Hosted Voice mobile subscriber, some of the features in this guide are also available to the Breezline Hosted Voice Mobile App. The icons below will help identify the context of the . If you are a Hosted Voice mobile subscriber, some instructions as you read through: TThhee pphhoonnee iiccoonnmmeeaannssthtehefefaetaurtueries aisvaaivlaabilalebolenothnethPoelyPcoolmycdoemskdpehsoknpehs.ones. TThhe mobilee pphhoonneeicicoonnininddicicaatetes sthtahtatht ethfeeafetuarteuirseaisvaailvaabileabolne tohne tBhreeAztelalineticBBusrionaedssbHanodsteHdoVsoteicdeVoice MMoobbilielePPhone App. TThhee ccoommppuutteerrssccrereeneniciocnoninidnidcaictaestetshatht matomreoirnefoinrmfoartmioantioornfuonrcftuionncatiloitynaclaitny bceanfobuendfoinunthdeinBrteheezAeltilnaentic BBruosaindebsasnHdoPsteodrtaVloUicseeMr Ganuaidgee.r USer Guide. 2 Getting to know your Polycom VVX Phones 3 Logging into the Breezeline Business Hosted Voice Mobile Phone App First you will need to download the App that fits your device type. First you will need to download the App thaFFtiirrfssitttsyyooyuuouwwriilllldnneeeveeiddcettootyddpooeww.nnllooaadd tthhee AApppp tthhaatt ffiittss yyoouurr ddeevviiccee ttyyppee.. · For AndroidTM users: Search the Google PlayTM Store for "Breezeline Business Hosted Voice" · For iOS users: Search the App Store® for "Breezeline Business Hosted VoIfiycoeu"see two options, one for Mobile and one for Tablet/iPad, choose and install the version that best describes If you see two options, one for MobilyeouarnHdoostneedIIffVfyyooooricuueTassweebeeellectttoww/mooiPeooaeppdmtt,iiooacinnlh.ssIo,,f oooyosnneueecaffaoonnrrdnMMoitoonlbbsotiicalleealtleaatnnhthddeeoosvenneeecrsrffeiooodrrneTTntaathiabballlseet,ttb//piiePPlesaaatsddde,,ecccshhacloolrooAibsstleeeasnaatyinncoddBuriirnnossadttdeaabvllallinttchhdeee.Bvvueesrrinsseiioosnns tthhaatt at 8 435-2227. Once you have your App downloaded and your credentials ready, please follow the instructions below to initia Upon launching the App you will be prompted for a username and password. These credentials were provided to you in your Hosted Voice welcome email. If you cannot locate these credentials, please call Breezeline Business at 855.575.5182. y4y4oo33uu55rr--22HH22oo22ss77tt..eeOOdd nnVVccooeeiiccyyeeoowwuueehhllccaaoovvmmee eeyyooeeuummrr AAaaiippll..ppIIffddyyoooowwuunnccllooaaaannddnneeooddtt llaaoonnccddaattyyeeoottuuhhrreeccssrreeeeccddrreeeennddtteeiiaannllssttiiaarreellssaa,,ddppyyll,,eeppaallsseeeeaasscceeaallllffooAAllllttoollaawwnntttthhiicceeBBiinnrrooss Enter your username & password as provided. Once you have your App downloaded and your credentials ready, please follow the instructions below to initialize your Mobile App. 1. Be sure to select "Keep Password" to avoid having to enter your credentials each time you use the App. 2. Select "Auto Login". This will ensure you are logged into the App whenever your device is powered on. Call Management Features User Screens Home screen displays your messages, settings, and information (all VVX phones). Polycom VVX phones have four screens thCaaltlsdsicsrpeleanydiosnplatyhseapll hacotniveesa:nd held calls on your line (VVX 101, 201, 300 series, 400 series, 500 series, an 600 series phones). 1. Home screen displays your messagesL,inseesttsincrgese,nadnisdplainysfoyromuraptihoonne(alinlleVs,VyXoupr fhaovonreitse)s., and conditional soft keys (VVX 101, 201, 300 series, 400 2. Calls screen displays all active and hseelrdiecs,a5ll0s0osHHneooriyemmosee,uarssnccldirrnee6eee0nn0(VsddVeiissrXippellsaa1yyp0ssh1oyyn,ooe2uusrr0).mm1,eess3ss0aa0ggeessse,,rssieestttt,iinn4gg0ss,,0aasnneddriinneffsoo,rrmmaattiioonn ((aallll VVVVXX pphhoonneess)).. 3. 500 Lines series, and 600 screen displays yseoruiresphpohnoenelisn).eAs,ctyivoeuCraflal svC6C6co00raaer00llielltssnesseesssd,ccrrisiirreeapeessnleeadppnnyshhddcootiiohssnnenppeedllassaac))iyy..ttiissvoeaancllallalaallccscottuiivvfrteerekaanetnnylyddsinhh(VeepllVrddoXgccraae1llsll0sss1(ooV,nnV2yyX0oo5uu10rr,0llii3nnse0eer0i((eVVssVV,e6XXr0ie011s00s,11er,,ie22s0011ph,, o33n00e00s)ss.eerriieess,, 440000 400 series, 500 series, and 600 series phonesLsLs).eeiinnrreeiieessss,,sscc55rr00ee00eennsseeddrriiiisseeppssll,,aaaayynnssddyyoo66uu00rr00ppsshheeoorriinneeeess llppiinnhheeoossnn,,eeyyssoo))uu.. rr ffaavvoorriitteess,, aanndd ccoonnddiittiioonnaall ssoofftt kkeeyyss ((VVVVXX 110011 4. Active Call screen displays the active call curreAAntcclyttiivvieenCCpaarlloll gssccrerreeseesnn(VddViissXppllaa5yy0ss0tthhseeeaariccettsiivv,ee6cc0aa0llll ccsuuerrrrrieeennsttllpyyhiinnonpperroosgg).rreessss ((VVVVXX 550000 sseerriieess,, 660000 sseerriiee 4 icons display on the Home screen. The following figure shows the Page In Home Screens On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phon OcunrrVenVtXly1v0ie1w, i2n0g1.,O3n00VVseXri5e0s,04/50001saenrides6,0500/600s1epriheos,naens,dy6o0u0csaenripersepsshoann cicuornresndtliyspvliaeywoinngt.hOenHVoVmXe 5s0c0re/5e0n1. Tahnedf6o0llo0w/6i0n1g pfihgounreess,hyoowusctahne pPraegses Iannd icons display on the Home screen. The following figure shows the Page Ind Home screen and Page Indicator on VVX 300 series phones On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, a Page Indicator shows the page you are currently viewing. On VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons display on the Home screen. The following figure shows the Page Indicator on the VVX 300 series phones. The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 50 Calls Screen The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 50 TbhoettoCmaltlos sthcereteonp itsosvuiepwpoarltlecdaollsn oVnVyXo1u0r 1p,h2o0n1e,. 3T0h0estoetraielsn,u4m0b0esreorifecsa,l5ls0 multiple lines on your phone, calls display under the associated line. The Calls screen is supported on VVX 101, 201, 300 Calls Screen on the VVX 600 series, 400 series, 500 series, and 600 series phones. bottom to the top to view all calls on your phone. The total number of calls You can access the Calls screen when you have one bmoutlttoipmletolintehse otonpytoouvriepwhoanlel ,cacallsllsodnisypoluarypuhnodneer. tThheeatsostoacl inautemdbleinreo.f calls held call or an active and held call in progress on your multiple lines on your phone, calls display under the associated line. phone. The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone. All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line, and if you have multiple lines on your phone, calls display under the associated line. The Lines screen is supported on VVX 101, 201, 300 series, 400 series, 5 default screen when your phone is not in use. When you have multiple call Lines Screen The Lines screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones and is the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number. The Lines screen is supported on VVX 101, 201, 300 series, 400 series, 50 TdehfeauLlitnsecsresecrneewnheisnsyuopuproprtheodnoenisVnVoXt i1n0u1s,e2.0W1,h3e0n0ysoeuriheasv, e40m0uslteiprlieesc,a5ll0 default screen when your phone is not in use. When you have multiple call Lines screens on VVX 300 series phones 5 talking with and the duration of the call is displayed in the Active Call screen. In the Active Call screen, yo and transfer the call, or set up a conferenceThceaAllc.tive Call screen is supported on VVX 500/501, 600/601, and the screen is dis have an active call in progress. When you have an active call in progress, the name talking with and the duration of the call is displayed in the Active Call screen. In the and transfer the call, or set up a conference call. Active Call Screen Active Call screen on VVX 500 series phones Display The Active Call screen is supported on VVX 500/501, 600/601, and the screen is displayed when you pla T6ayho0ceu0aA/hllhtaa6caaanvt0inlevkvd1deiea,ntyCnargoaanaaundnlwclhststaiiahcvtfhceevereetrscieavcaatnnrhenlelideseiacnnsctacuhptiialpsvelropeldilng,odicsrrouapetpelrslrlradsaois,yntoegetihonpdtrerenVuownsVgpohasXrefme.ans5teWhs0cy.aeo0ohWnu/necd5hpfanene0lalunlr1ycemi,oesn-ucdehisapcvalaelly.aend active in the call in Active progress, the name and number of the c Call screen. In the Active Call screen, y ber of the contact you are talking with and the duration of the call is displayed in the Active Call screen. In the Active Call screen, you can hold, end, and transfer the call, or set up a conference call. Making Internal Calls From the dial pad or keypad, dial the 4-digit extension. FromFrthoemditahl epaddiaolr pkeaydpaodr,kdeiaylpthaed4, -ddiigailt ethxteen4si-odni.git extension. To make calls within the US, dial 1 plus the 10-digit telephone number. Making External Calls MaTkoFirnmogmakLtehoecaadllisaClwpaiatlhldsinorthkeeyUpSa,dd, idaila1l tphleus4t-hdeig1it0e-xdtiIegnnitthsetieoDlneia.plehr,oqnuiecklnyupmresbsethr.e star key * twice. To make calls within the US, dial 1 plus the 10-digit telephone number. Making International Calls In the Dialer, quickly press the star kDeiayl 0*1t1w, tihceec.ountry code, the city code and the local number. From your Polycom VVX Desk Phone: 1. ITnothme Daikaelerc, aqlulsickwlyitphrienssththee sUtaSr ,kedyia*l t1wipcelu. s the 10-digit telephone number. · A plus sign + is displayed. 2. Enter the rest of the number and press Dial or tap the number and press Dial or tap . FromDitahel 0B1re1e,IzntehltiehneecBoDuusianinlteerysrs, cqHouodsicteek,dltyhVopeircceeistMysoctbhoieldeesPthaaonrndkeeAthypep*:ltowciaclen. umber. Dial 011, the country code, the city code and the local number. NOTE: Be sure you have activated international calling on your Hosted Voice account. Dial 011, the country code, the city code and the local number. 6 Making External Calls from Recent Call Lists In addition toThtheeADcitaivleer,Cyaolul sccarneeplnacisescuapllspofrrotemdtohne RVVecXen5t0C0/a5ll0s1li,s6t,0w0h/6ic0h1h, aasndcatlhlsetshcarteweenreisredcisepnltalyyepdlawcehde,n you answered, ohramviessaendaocntiyvoeucrapllhionnper.oTgoreplsasc.eWcahlelsnfryoomu hthaevRe eacnenatcCtivaellscalisllt:in progress, the name and number of th talking with and the duration of the call is displayed in the Active Call screen. In the Active Call screen IaIannnnIpasnaslwdawdadcededeiritrdtedieiooid,dtnin,oa,aotnnotoorsnrtwotmtdmhheteieihsrtseresDsDadeeDii,nadadiolsaleoeorlfrnerne,m,ry,yryyiosoyootsuouhueuurderccpacpaochanhnnoanoppnynlplloea,ealua.c.coreTceTreopocchscapapoealllllanlasltslcescufe.ferfrropToococmmamaapllltlstlthsachhFefceeofrreorRnoRRomcmefeemeaccctletrelhehsentnenethfntrtCRoeRCcCmaeeeaadlcclsltleiclhesasnleanillstlitiltsRsp,lCC.tet,wa,acawwdlehlllsnhishcotilihclicCirshshhtatk:a:hhlelsasayscslipascctla:alasldllltssh,attdhht aiwaattelwwrteeherrreeeecr4ree-nccdteleyingnttilltyyeppxllaatceceendds,,ion. On VVX 101, 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls. 1. Do one of the following: O·OOnnnOVVVnVVVXVXXV51X100011010,,/521200,01112,,0a3310n0,0d03ss60ee00rri0ieess/es6,r,i0aae1nsn,ddpa44hn00od00n4sse0eesr0ri,ieetsssaeprppihehDosonnipreehessoc,,ntnnoeaasrvi,veiigngsaaatv>teeigRttaooeteDDcitieroreencDctt.toiorreriiecetsso>r>ieRRsee>cceeRnnetct CeCnaatllllCss..alls. F·roOOmnnOVVtnhVVVeXXVC5X50a0500ll0//s55000L/11i5saa0tnn1sddca66rne00d0e0//n666,0001s01e/pp6lheh0oocn1nteeapssh,,cottoaanpnpetsDDa, icitrraetepccattoDnordriirieeessscet>o>lerRRieceestccD>eenniRatt.e.l.ceOnnt. VVX 500/501 and 600/601 phones, the call is 2. FtFFhrreoroommcmatlthtlhheieseCaCCauaaltlloslllssmLiLLasititssiscttcassrlceclyrereenpee,lnans,ce,eslsedeeclletaecafcttetcaraoycncootoaunnctsttaaeaccletntcdaTatnonsadedmlcsesoeceantllekteDaccecittatD.cDl.iaiaOalll..nsOOVwnnViVXtVhVV5iXnX0055th/0050e0/0/55U100S11an,aadndnddi6a606l00010/0//6p6600l0u111sppphthhhoooennneee1sss,0,, t-thhdeeigcciaatllltleiisslephone numb Call Ca oFanvtaorcittse fyrooum athdedHaosmfeavoor rLiitneess dScisrepelany: on the Home screen. You can quickly call favorites from the Home scree To place·aCCocoCnanotltalanctctaottsscatyysoofyuauovauaoddarddidtaeadssaffrfasaovvfmaoorvriitottheersiesteddHsiissdoppimlslaapyeylaoooynnrottLnhheienthHeHesooHmmsoecemrsseeccersrecneere,ennde..noYY.oooYuunocuecaacnonafqnqtuuhqiicecukkiclflyyoklclcylaoaclwlllaffialanlvvfgoao:rvriiotteersisteffrsroofmrmomtthheethHHeooHmmoeemsesccsrrecereeenne..n. TTooToppllapaclcaeecaea On VcacaaVclllalXttlool 1taao0f1faa,vvfoa2orvr0iitot1eer,ifftr3reoo0mfmr0ottmhsheeetrHhHieeoosmHmeaoemnoodrer LLo4iinr0neLe0sisnssesecscrrrseieeceersnen,e,pdIndhno,oodtoonhonneeeeosnoD,oeffpitatorhhefleeesthfrfso,oellqlalofoouwwlliilincionnekwggl::yiknegpy:reassssothcieatsetdarwkitehya*fatwvoicreit.e. ·OOnnOVVnVVVXXV1X1001110,, 2120,0112,,033100,003ss0ee0rriieessesraaiennsdda44n00d004ss0eer0riieessserppihehosonnpeehsso,,npperrsee,sspssraeaslsliinnaeelkikneeeyykaaessyssooaccsiisaaottecedidawtweiditthhwaaitfhfaavavoofrraiittveeo..rite. O·OOnnnOVVVnVVVXVXXV55X500050000///5550000/1115aa0ann1dndad66n006d000//6606000/61010/pp61hh0oopn1nheepossh,n,opepnrrseee,ssss,pspreress,s,sttaapp yy,oottuuaarrppppyhhyoooounnureerplliphinnoheeno,,eananlenidndleittna,apeap,naadaffnaatavdvpootrraiittepef.a.avofraitveo. rite. Working with Voicemail EnablinFrgo/mDtihseabdilainl pgaVdooirckeemypaaild, dial Dthiael 40-1d1ig, ittheexcteonusnitorny.code, the city code and the local number. If yIIfof yIuyfooyuwuowouwuoowuludollddulillkdiikkeeleiktttooeo eteeonnnaeaabnbballeelbeoloeror dordiridssdaiasibbsalaleebbvlvleeooiicvvcoeoemimicceaaemiilml,,addailii,aiall,dl **id9a9i5la50*0l.9.*95500. . Logging into Voicemail from your Polycom VVX Desk Phone You must log into the voicemail system to listen to voicemail and manage your greetings. 1. FFFrroroommmtththheeeHHHooommmeeesscsrccerreeenee,nnn,,annvaaivgviigagataetteetottooMMMeseesssassgaaeggsee>ss >M> MeMseessassgsaaeggCeeeCCneteennrt.teerr.. 2. FIrIffofyymooTuuutohhhhaeamavvveHaeekmommemuuultlcelittpiaipplselllelceslrillnieinwneeeesinstsho,ooninnnnyayoytvohouiugerurrapUpphtheohSoont,nenoe,de,Ms,iaesseleleels1lceestccpatthtgltetuhheesleisnlltiein>hneteehMtath1hetaa0hstta-shhdsaaaitgshseeittthhnCeteeeenwnleenewmptwehemrmso.seenassgesseaan.gguee.m. ber. 3. IfFFFyrrorooomummthththhaeeevMeMMeemesssssausagaltgegipeselssescssrlcecinrreeeenees,nns,o,essnleeeclyleteocCctutoCrCnopnonenhncnoteenaccetnt ,adansnfdoedllffeooowcllllotowtwthhetethhpeelrionppmreroopmtmthsppatttostshattooaccasaeccstcchseeeyssossnuyeyroowmuuerrmsmmseaeegsssessssaaa.gggeeess... From the Messages screen, select Connect and follow the prompts to access your messages. In the Dialer, quickly press the star key * twice. Logging into voicemail from the Breezeline Business Hosted Voice Phone App: OOppeenn tthhee BArtelaenzteiclinBeroBaudsibnaenssdHHoossteteddVVoice Mobile Phone App. ETanptethr eyovuoricpeamsasiwl iocrodnabnedlofwol.loEwntethreyopuror mpapstsswboerldowand follow the prompts below. Dial 011, the country code, the city code and the local number. 7 Navigating Voicemail Record Greetings 0 to select mailbox options 1 to record unavailable greeting, Record your greeting at the tone & then press: 1 to accept recording, Press the * key when done & then press the # key to exit. 2 to listen to the greeting & then either accept or: 3 to re-record your greeting 2 to record busy greeting 1 to accept recording, Press the * key when done & then press the # key to exit. 2 to listen to the greeting & then either accept or: 3 to re-record your greeting 3 to record your name 1 to accept recording, Press the * key when done & then press the # key to exit. 2 to listen to the recording & then either accept or: 3 to re-record your name 4 to record a temporary greeting (normally used as an "away" greeting played during absences). This greeting takes priority over the "unavailable" greeting. 1 to accept recording, Press the * key when done & then press the # key to exit. 2 to listen to the greeting & then either accept or: 3 to re-record your greeting Remove Your Temporary Greeting 0 to select mailbox options 4 to manage your temporary greeting. 2 to erase the temporary greeting press the * key and then the # key to exit. Listen to a New Voicemail Message 1 to play new messages and then: 3 to select advanced options (as follows) 1 to send reply 3 to get envelope information 5 to repeat message 7 to erase message 9 to save to one of the following folders: 0 new folder 1 old folder 2 work folder 3 family folder 4 friends folder # to cancel * for help # to exit 8 Listen to Previously Saved Voicemail Message (When No New Messages Exist) 1 listen to old messages 3 advanced options 1 to send reply 3 listen to envelope * to return to the main menu 5 repeat message 6 play next message (if one exists) 4 play pre*vtioourestmurensstaogtehe main menu * # ftoorchaen6lcpel play next message (if one exists) 2 listen to old messag*efsor help # to cancel 0 new messages 1 old messages 2 work messages 3 family messages 4 friends messages # to cancel 0 for mailbox opt#iotnos cancel The Active Call screen is supported on VVX 500/501, 600/601, and the screen is displayed when you place a call an htaalkvienganwCaithhctaiavnnegdcetahlYleionduuprrraoPtgiaorensssowsf. toWhrehdecanllyiosudhisapvlaeyaend active in the call in Active progress, the name and number of the contact Call screen. In the Active Call screen, you can you a hold, and tran0sfertothseelecctamll,aiolbrosxeotputiponas conference call. 5 to manage your temporary greeting. * to return to the main menu Enter your new 4-5 digit password followed by the # key. 6 play next message (if one exists) Re-enter the Epnatseswr yoordurfonleloww4e-d5bdyigthitep#asksewyord followed by the # key. * for help # to cancel Press * key aRPnreed-setsnhet*enkr etthhyeea#pnadkestyshwetoonretdhxiefto.#llokweeydtobyexthite. # key Voicemail from the User Portal # to cancel Users and administrators can also navigate voicemail and change voicemail settings from the User Portal. For more information aboinutfomrmesasatigoinngaboonutthme Peosrstaagl,invigsitohnttpthse:/P/worwtawl,.bvriseietzhetltipnse:./c/aomtla/nbtuicsbinbe.scso/msu/pfopro-brtu/spihnoenses//shuopstpeodr-tv/ohiocset-2e.dvoiceresources. Miscellaneous Enter your new 4-5 digit password followed by the # key. Re-enter the password followed by the # key Press * key and then the # key to exit. · Dial *95 Example: <toexletDmeaniveaseslios*a9an>5gmee<tosfeosxlaretgeaJen.vesSfiomoarnimJt>h. eStosomsnalieetghaxevtoeeonnnaseaixmotnesepns2ess2icoa3ifng3ice,2edo2xin3atel3an*,9ssdi5poi2ean2cl wi3*fi3ic9t.h5eo2xut2te3cna3sl.iloinngwthitheoeuxttecnaslliionng. the extension. Example: to · Dial #3 <extension> to transfer an active call to a specific exteninsfoiromantio'sn avboouitcmeesmsaaginigl box. on the Portal, visit https://atlanticbb.com/for-business/support/hostedvoice Example: A caDlliearl #d3ia<lseyxoteunr seioxtne>nstioontrabnysmfeirstaankeacbtuivtethceaplletorsoanshpe/csifhiceewxatenntssiiosno'sutvoonicveamcaaitliobno.x. Example: A caller dials They want to leexatveensaiomnebssyamgeistfaokr ethbeuot wthneerpeorfsvoonicheem/sahilebwoxan2ts23is3Do--ialu*9dt5io<aenxlte#vnsa3ioc2n>a2ttoi3ole3anv.e. aTmhesesyagewonaanstpetcoificleextaenvsieon awithmouet csalslinag tgheeexftoenrsiotnh. eE of voicemail box 2233--dial #32233. message for J. Smith on extension 2233, dial *952233. Do Not Disturb Dial #3 <extension> to transfer an active call to a specific extension's voicemail box. Example: A extension by mistake but the person he/she wants is out on vacation. They want to leave a mes of voicemail box 2233--dial #32233. Enabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. From theAldl icaalllps ayoduorerEyckoeneiuavyebrpeliwncaeghdiiv,lDeedoDwiaNNhloiDlttehDiDesisNe4tnuD-ardbbisilg(eDeidtnNaaeDbrxe)lteesldotnogaspgrsieeodynloot.gougryepodhuotronReyeocfrueornmtRCerEyiaocnnuaelgblreslniincnegtliigvDsCeotwa.aNhnoliltledsDDisNlstiuDserbitsn.(DednNasDb)leasdtolaplrseinyloocgugroepdhmotonieynofrugormRceriacneglnilntsgCaadnlldsirlsiesetn.cdtslayll itnocomvinogiccaellsmdireactilly.toAv From your Polycom VVX Desk Phone--press or tap the Do Not Disturb key. 9 From the Breezeline Business Hosted Voice Mobile Phone App: To turn "Do Not Disturb" on, dial *78. Wait for a confirmation message and then hang up the phone. To turn the feature off so that you can resume taking incoming calls, dial *79. Wait for a confirmation message and then hang up. Call Waiting This feature allows you to be notified when another call is coming in on your extension. m the dial pad · oDr ikael y*p71adto, daciativl athteeC4a-lldWigaititeinxgt.eTnhseiosyns.tem plays an activated confirmation message. · Dial *70 to deactivate Call Waiting. The system plays a deactivated confirmation message. Callers will hear a busy signal when the extension is in use. Call Transfer make calls within the US, dial 1 plus the 10-digit telephone number. You can transfer active or held calls to another person using the following transfer types: om the dial pad or keypad, dial the 4-digit extension. · Blind transfer--transfer calls directly to another line without speaking with the other party first. · Consultative transfer--speak with the other party before completing the transfer. Choose a Default Transfer Type In theYDouiaclaenr,cqhouoicseklay dperfeasuslt ttrhaensfsetratrypkeetyo *ustewfiocrea. ll calls or choose a transfer type during a call. When you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer type for all calls. make callCsownsiuthltaintivteheis UseSt a,sdtihael t1rapnslufesr ttyhpee 1by0-ddeifgaiutltt.elephone number. To set a default transfer type for all calls: 1. Navigate to Settings > Basic > Preferences > Default Transfer Type. 2. On the Default Transfer Type screen, choose a transfer type. The selected transfer type is used for all calls. l 011I,nththeeTcDroiauanlentrry,sqcfuoeidcrekr,lytihnperegcsitsyCtchaoedsleltasarnkwdeythi*ethtlwooiccaeul.ntumAbnern. ouncement (Blind Transfer) Transferring from your Polycom VVX Desk Phone During a call, do one of the following: 1. Press Transfer to use the default transfer type. 2. Press and hold Transfer and select a transfer type. al 011, the3c. ouDniatrlyacnoumdebe, rthorecchiotoysecoadceonatancdt ftrhome tlhoecacal lnl luismt obr edrir.ectory. 4. If the transfer type is set to Blind, the call is transferred immediately. Transferring to an Extension from the Breezeline Business Hosted Voice Mobile Phone App During a call, do one of the following: 1. Dial #1. 2. Wait for the transfer confirmation. 3. Dial the 4 or 5-digit extension and hang up the phone 10 Transferring to an External Number from the Breezeline Business Hosted Voice Mobile Phone App 1. Dial #1. 2. Wait for the transfer confirmation. 3. Dial 1 plus the 10-digit phone number (e.g., 1.908.555.1212) and hang up the phone. Transferring Calls with Announcements From your Polycom VVX Desk Phone During a call, do one of the following: 1. Press Transfer to use the default transfer type. 2. Press and hold Transfer and select a transfer type. 3. Dial a number or choose a contact from the call list or directory. ThahveeAacntivae4c.tCivaeIflltchsaeclrtlreainensnpferirsotgysprueepsispsso.erWttetohdteoonCnyoVonsuVulXhtaat5ivv0ee,0pa/5rne0sa1s c,Trt6aiv0nes0fe/c6ra0allf1tei,nraspnpredoagtkhirneegsswsc,itrhtehyeeonunriascmodneitsapcatl.nadyendumwhbeenr you place a call and of the contact you ar talking with and the duration of the call is displayed in the Active Call screen. In the Active Call screen, you can hold, e and transfTerratnhsefcearlrl,inogr steot uapnaEcxotenfnesrieonncefrcoamll. the Breezeline Business Hosted Voice Mobile Phone App 1. Dial #2. 2. Wait for the transfer confirmation. 3. Dial the 4 or 5-digit extension. 4. Announce the forwarded call and hang up. Transferring to an External Number from the Breezeline Business Hosted Voice Mobile Phone App 1. Dial #2. 2. Wait for the transfer confirmation. 3. Dial 1 plus the 10-digit phone number. 4. Announce the forwarded call and hang up. Forward Calls From the Tdoiafol rpwaadrdoarnkiencyopmaidng, dcaialll: the 4-digit extension. 1. On the Incoming Call screen, tap Forward. 2. Enter your contact's number and tap Forward. To forward all incoming call: 1. On the Home screen, tap Forward To make c2a.llsIfwyiotuhihnavtheemoUreS,thdaniaol n1eplinlues, stehleect1a0l-idneig. it telephone number. 11 3. Choose either Always, No Answer, or Busy ve Call screen· isIfsyuopupcohortseedNoonAVnsVwXer,5y0o0u/5ca0n1e, n6te0r0t/h6e0n1u,mabnerdotfhreingsscrbeeefonreisthedicsaplllaisyfeodrwwarhdeend.you place a call and you active call in progress. When you have an active call in progress, the name and number of the contact you are with and th4e. duErnatetrioancoonftathcte's cnaumllbiser,daisnpdlataypeEdnainbleth. e Active Call screen. In the Active Call screen, you can hold, end, sfer the call, or set up a conference call. To disable call forwarding: 1. On the Home screen, tap Forward. · If you have more than one line, select a line. 2. Choose your forwarding type and tap Disable. Call Pickup the dial pCtahaadlnloPorinckekTheUeahyxpvpteeaeanAlsldoaico,wntndisvaiiyseacorltCiuintvhgtaoeeilnlpcg4si.ac-ckdlrlueiigpneitnepietrihxsoetgresrtunheepssipsfoiro.nsrtW.tceahdlleroninngyiVonugVXohna5svo0em0ae/5on0nea1c,etl6sive0'es0e/c6xat0ell1nis,nioanpnrodorgtahresepsesscc,ifritecheeenxnteiasnsmdioeinspwalnhaedynenmduomwrehbeenr you of th Dial *21taatnolkdpiintcrgkaunwpsitafhecraatlnhl dceotmchaienlgl,diounrroasnteisotonmupeoofantehceeolsncefa'esllreeixsntecdnesisiopcnal.ally.ed in the Active Call screen. In the Active Call screen Dial *21 plus the extension to pick up a call coming in on a specific extension. Example: phones are ringing on extensions 2208 and 2233. You want to pick up the call on 2208--dial *212208. Call Park ake calls within the US, dial 1 plus the 10-digit telephone number. e dial padUNosOre TkthEei:syYfpoeauatdhu,arevdewia3hlemtnhinyeoutu4e-swdtaoignptititcoekxpultpaecntehseaioccanal.lllpolancheodldonathoonlde extension before it's and have it returned to picked up at a different your extension. extension. 1. Dial #2 to park the call. Listen carefully for the system to announce the position of the call in the parking lot--you will In the Dialern,eqeuditchkelypopsriteiosnsntuhmebesrtaifrthkeereya*retwmiucletip. le calls set to park. 2. To pick up a parked call: · Dial #221 to un-park the first call found. calls within th·e DUiSal,#d2i2a5l 1topulnu-spatrhkea1s0pe-dciifgicitptaerlkeepdhcoanlleif nyouumdboenro. t know the position of the call that is parked. · Dial #229 to un-park the last call in parking lot. 11, the coEunxtrtyecnodsei,othne cVityicrotdue aanldizthaetloiocanl number. n the DialeYyoor,uuqrceuaxincteFuknslrsyeoioympno,ruettrhhseeesxptdtehhnoiaesnileospnotaanodrnykoaoeunrroykdthe*eesytrkwphwaiocisdletle,.sddtoippahlroitnnhgee.inTg4h-iasdnfidegaiwttuoernex'ttweaonllroskwsiosonimu.tiblaorulyndtocCaallsll.FInocrwomarindgingca. lOls ntoceyoyuoruevxirtetunasliiozne will ring on the phone you virtualized. 1. Dial *30 plus your extension on the phone you wish to take calls on. Example: Your extension is 2233--you are sitting at a desk whose phone is extension 2208. From 2208, pick up the phone and dial *302233. 2. When prompted, enter your virtualization password that you set up in the User Portal or that the administrator has set up for you. , the counWtryhecnoydoTeuo,gtmehteabkaceciktyctoaclyolsoduwer piathhnoidnetthhaesesolUociScaat,eldniwaulimth1bypeoluru.rsexthteens1io0n-,dreigpietatteslteepsh1onaendn2umabboever.to remove the virtualization from the other phone. 12 Call ID Management YoFu rmoamy ttuhrneydoiuarlcpaalledr IoDr okneoyrpoaffdw, hdeianlytohuem4a-kdeigcaitllse.xtension. To turn the feature off, dial *85 and wait for the confirmation announcement. Your caller ID will be disabled until you reactivate the feature. To reactivate Caller ID, dial *65. Corporate Directory To make calls within the US, dial 1 plus the 10-digit telephone number. SFearorcmh ftohreCodniatalcptsaindtoher CkeonytpaactdD,irdeicatol rtyhe 4-digit extension. From your Polycom VVX Desk Phone: In the Contact Directory, you can enter search criteria to find your desired contact. To search for a contact: 1. Navigate to Directories > Contact Directory. In the Dialer, quickly press the star key * twice. 2. In the Contact Directory, select Search. 3T.o mFroamkethceaSlelsarwchitshcirneetnh,eenUteSr ,yoduiar lse1arpclhucsrittehreia1a0n-ddsieglietctteSleeaprchho.nIfeyonuu'rme buseinr.g the onscreen keyboard, tap then Search. 4. A list of search results is displayed. When you get back to your phone associated with your extension, repeat steps 1 and 2 above to remove the virtualization from the other phone. FroDmiathl e01IBn1re,tehtzheeeliDnceiaoBlueunrs,tinrqyeuscsicoHkdoleyst,eptdrheVesosciciettyhMecoosbdtilaeerPakhneodynet*hAtewpplioc: eca. l number. 1. Dial *22. 2. When prompted, enter the first 3 letters of the person's first or last name. Example: enter DAV for David. 3. Press the 1 key if the system matches the person for whom you are looking, or: Press the * key to listen to the next match. TDheiaslys0te1m1,ctohneneccotsuynoutrytocthoedeex,tetnhseiocnibtyasceoddoen ayonudr ethntery.local number. Learn More We recommend all users attend training near the time of install. We have self-help videos to guide you through how to set up and use individual features --you and your colleagues can view these at any time. Please visit breezeline.com/business or call 855.575.5182 for details. Services subject to availability. Call Breezline for more information. Breezeline and the Breezeline logo are trademarks of Cogeco US Finance LLC. © 2022 Breezeline. 13