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ENGLISH - 3 EGLTOR INORMAIN NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
and the headphones are ready to connect. Page 33. ENGLISH - 33. WIRED CONNECTIONS. Connect the audio cable. Use the 3.5 mm cable (provided) to connect a non-wireless ...
Owner's Guide Brugervejledning Bedienungsanleitung Gebruikershandleiding Guía del usuario Käyttöohje Notice d'utilisation Manuale di istruzioni Kezelési útmutató Brukerveiledning Podrcznik uytkownika Bruksanvisning QUIETCOMFORT® 35 II NOISE CANCELLING IMPORTANT SAFETY INSTRUCTIONS Please read and keep all safety and use instructions. WARNINGS/CAUTIONS · Do NOT use the headphones at a high volume for any extended period. To avoid hearing damage, use your headphones at a comfortable, moderate volume level. Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level. · Do NOT use your headphones while driving for phone calls or any other purpose. · Do NOT use the headphones with noise cancelling on at any time the inability to hear surrounding sounds may present a danger to yourself or others, e.g., while riding a bicycle or walking in or near traffic, a construction site or railroad, etc. Remove the headphones, or use the headphones with noise cancelling off and adjust your volume, to ensure you can hear surrounding sounds, including alarms and warning signals. Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the headphones. · Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact Bose customer service. · Remove headphones immediately if you experience a warming sensation or loss of audio. · Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or property damage due to overheating. · Do NOT use the headphones as aviation communication headsets except in case of emergency. No incoming audio will be heard with a discharged or improperly installed battery. This could result in the p otential of missed communications while piloting an aircraft. Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive incoming audio communications, particularly during takeoff and climb out. The headphones are not engineered for noise conditions, altitude, temperature or other environmental conditions common in non-commercial aircraft, resulting in possible interference to critical communications. Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device. · To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture. · Do NOT make unauthorized alterations to this product. · Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). · Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like). 2 - ENGLISH REGULATORY INFORMATION NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user's authority to operate this equipment. This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must not be co-located or operating in conjunction with any other antenna or transmitter. Meets IMDA Requirements. CAN ICES-3 (B)/NMB-3(B) Management Regulation for Low-power Radio-frequency Devices Article XII According to "Management Regulation for Low-power Radio-frequency Devices" without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices. Article XIV The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. DON'T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance For Europe: Frequency band of operation 2400 to 2483.5 MHz: Bluetooth: Maximum transmit power less than 20 dBm EIRP. Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP. Please dispose of used batteries properly, following local regulations. Do NOT incinerate. ENGLISH - 3 REGULATORY INFORMATION This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Removal of the rechargeable lithium ion battery in this product should be conducted only by a qualified professional. Please contact your local Bose retailer or see https://www.bose.com/compliance for further information. Part Name PCBs Metal Parts Plastic Parts Speaker Cables Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements Lead Mercury (Pb) (Hg) Cadmium (Cd) Hexavalent (CR(VI)) Polybrominated Biphenyl (PBB) Polybrominated diphenylether (PBDE) X O O O O O X O O O O O O O O O O O X O O O O O X O O O O O This table is prepared in accordance with the provisions of SJ/T 11364. O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572. X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572. Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; "8" is 2008 or 2018. China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Charging temperature range: 32° F 113° F (0° C 45° C) Discharging temperature range: -4° F 140° F (-20° C 60° C) 4 - ENGLISH REGULATORY INFORMATION Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark "iPhone" is used in Japan with a license from Aiphone K.K. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Android, Google Assistant, Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. iHeartRadio is a registered trademark of iHeartMedia, Inc. Wi-Fi is a registered trademark of Wi-Fi Alliance®. Bose Corporation Headquarters: 1-877-230-5639 ©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or o therwise used without prior written permission. ENGLISH - 5 CONTENTS Bose® Connect App What can I do with the Bose Connect app?............................................................ 9 What's in the Carton Contents................................................................................................................................. 10 Headphone Controls Power on................................................................................................................................ 12 Standby timer.............................................................................................................. 12 Power off................................................................................................................................ 13 Headphone functions........................................................................................................ 14 Media playback and volume functions............................................................... 14 Call functions................................................................................................................ 15 Action button functions........................................................................................... 16 Amazon Alexa Set the Action button to Alexa..................................................................................... 17 Access Alexa......................................................................................................................... 18 Things to try................................................................................................................. 18 The Google Assistant Set the Action button to your Google Assistant.................................................... 20 Use your Google Assistant.............................................................................................. 20 Noise Cancellation Noise cancelling modes................................................................................................... 21 Set the Action button to noise cancellation............................................................ 21 Change the noise cancelling mode..................................................................... 21 Alternative Voice Control Access alternative voice control................................................................................... 22 Access your Google Assistant using the Multi-function button....................... 22 6 - ENGLISH CONTENTS Battery Charging Charge the headphones................................................................................................... 23 Charging time.............................................................................................................. 23 Hear the battery level............................................................................................... 23 Status Indicators Bluetooth® indicator ......................................................................................................... 24 Battery indicator ................................................................................................................ 24 Voice Prompts Pre-installed languages.................................................................................................... 25 Change the language........................................................................................................ 25 Disable voice prompts...................................................................................................... 25 Bluetooth Connections Connect your mobile device using the Bose® Connect app (recommended).................................................................................................................. 26 Choose an alternative connection method.............................................................. 27 Connect using the Bluetooth menu on your mobile device...................... 27 Connect using NFC on your mobile device...................................................... 29 Disconnect a mobile device............................................................................................ 30 Reconnect a mobile device............................................................................................. 30 Multiple Bluetooth Connections Connect another mobile device.................................................................................... 31 Identify connected mobile devices.............................................................................. 31 Switch between two connected mobile devices.................................................... 31 Reconnect a previously connected device............................................................... 32 Clear the headphone pairing list................................................................................... 32 ENGLISH - 7 CONTENTS Wired Connections Connect the audio cable.................................................................................................. 33 Care and Maintenance Store your headphones.................................................................................................... 34 Clean the headphones...................................................................................................... 35 Replacement parts and accessories............................................................................ 35 Limited warranty................................................................................................................. 35 Serial number location...................................................................................................... 36 Troubleshooting Common solutions............................................................................................................. 37 8 - ENGLISH BOSE® CONNECT APP Download the Bose Connect app to keep your software up to date, personalize your headphone settings, easily manage Bluetooth connections and access new features. What can I do with the Bose Connect app? · Easily connect to and switch between multiple mobile devices with a single swipe. · Set up the Action button. · Customize your headphone experience: -- Name your headphones. -- Select a voice prompt language or disable voice prompts. -- Change the noise cancelling mode. -- Adjust the standby timer. · Access the product tour and help. · Keep headphones up to date with the latest software. ENGLISH - 9 WHAT'S IN THE CARTON Contents Confirm that the following parts are included: Bose® QuietComfort® 35 wireless headphones II Carry case USB cable 3.5 mm audio cable Note: If any part of your product is damaged, do not use it. Contact your authorized Bose® dealer or Bose customer service. Visit: global.Bose.com/Support/QC35ii 10 - ENGLISH Action button HEADPHONE CONTROLS Volume up button 3.5 mm audio cable connector Volume down button Multi-function button Power/Bluetooth switch ENGLISH - 11 HEADPHONE CONTROLS Power on Slide the Power/Bluetooth switch to the right . A voice prompt announces the battery level and the battery indicator glows according to the current charge level. Standby timer The standby timer conserves the battery when the headphones are not being used. To set up and customize the standby timer, use the Bose® Connect app. 12 - ENGLISH HEADPHONE CONTROLS Power off Slide the Power/Bluetooth switch to the left. Note: When the headphones are powered off, noise cancellation is disabled. ENGLISH - 13 HEADPHONE CONTROLS Headphone functions The headphone controls are located on the back of the right earcup. Media playback and volume functions Volume up Multi-function button Volume down Function Play/Pause Skip forward Skip backward Fast forward Rewind Volume up Volume down What to do Press the Multi-function button . Double-press . Triple-press . Double-press and hold the second press. Triple-press and hold the third press. Press +. Press . 14 - ENGLISH ENGLISH - 14 Call functions The Multi-function button right earcup. HEADPHONE CONTROLS and microphone are located on the back of the Microphone Multi-function button Function Answer a call End a call Decline an incoming call What to do Press . Press . Press and hold for one second. Answer a second incoming call While on a call, press and put the c urrent call on hold once. Decline a second incoming call While on a call, press and hold and stay on current call for one s econd. Switch between two calls With two active calls, double-press . Create a conference call With two active calls, press and hold for one s econd. Mute/Unmute a call + While on a call, press and simultaneously. ENGLISH - 15 HEADPHONE CONTROLS Action button functions The Action button is a programmable button that allows you to quickly and easily access Amazon Alexa, your Google Assistant or noise cancellation. The Action button is located on the back of the left earcup. Action button Action button setting Amazon Alexa Your Google Assistant Noise Cancellation What to do To set the Action button to Amazon Alexa, see page 17. To set the Action button to your Google Assistant, see page 20. To set the Action button to noise cancellation, see page 21. Note: The Action button can only be programmed for one function at a time. 16 - ENGLISH AMAZON ALEXA You can talk to Amazon Alexa on your headphones. With Alexa, you can ask to play music, hear the news, check weather, control smart home devices and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your headphones is simple -- just press-and-ask, and Alexa will respond instantly. Note: Alexa isn't available in all languages and countries. Action button Set the Action button to Alexa 1. Connect your headphones to your mobile device. 2. On your mobile device, open or download the Amazon Alexa app and follow the app instructions. ENGLISH - 17 AMAZON ALEXA Access Alexa To access Alexa, press and release the Action button. Action button Things to try Things to try Talk to Alexa Example of what to say "What's the weather?" Play audio Play audio from a specific music service Set a timer "Play Niall Horan." Note:Amazon Music is set as the default music service. To change the default music service, use the Alexa app. "Play NPR on iHeartRadio." "Set a timer for 5 minutes." Discover more skills "What new skills do you have?" Stop Alexa While Alexa is talking, press and release the Action button then say "Stop." Note: For more information about what Alexa can do, visit: global.Bose.com/Support/QC35ii 18 - ENGLISH THE GOOGLE ASSISTANT Your headphones are optimized for the Google Assistant. You can quickly enjoy entertainment, stay connected, get information, and manage your day -- all without glancing at your phone. For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones Note: The Google Assistant isn't available in all languages and countries. Action button ENGLISH - 19 THE GOOGLE ASSISTANT Set the Action button to your Google Assistant 1. Connect your headphones to your mobile device. 2. Set up your Google Assistant using your mobile device: · On your Android device, press and hold the home button to open the Google Assistant and follow the on-screen instructions. · On your Apple device, open or download the Google Assistant app and follow the app instructions. Note: The Google Assistant is available on eligible Android devices. To check if your Android device is compatible with the Google Assistant, visit: support.google.com/assistant Use your Google Assistant Function Talk to your Google Assistant Get your notifications Stop your Google Assistant Reply to a message (where available) What to do Press and hold the Action button to begin. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/headphones Press the Action button. Double-press the Action button. After receiving a message notification, press and hold the Action button to respond. When you're done, release the button. 20 - ENGLISH NOISE CANCELLATION Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio performance. You can choose the noise cancelling mode based on your listening preferences and environment. Note: To change the noise cancelling mode, use the Bose® Connect app or set the Action button to noise cancellation. Noise cancelling modes Noise cancelling mode High Low Off Description World-class noise cancellation with Bose optimized audio. Noise cancellation fine-tuned for audio listening in quieter or windy environments. Noise cancellation disabled. Note: Each time you power on the headphones, your noise cancelling mode defaults to High. Set the Action button to noise cancellation 1. In the Bose Connect app, tap the gear icon to access Action button settings. 2. Select noise cancellation. Change the noise cancelling mode Press and release the Action button. A voice prompt announces the noise cancelling mode. Continue to press and release the Action button until you reach your preferred mode. ENGLISH - 21 ALTERNATIVE VOICE CONTROL You can use the Multi-function button on your headphones to access the Google Assistant or the native voice control on your mobile device. Note: You can't access voice control while on a call. Access alternative voice control If the Action button is set to Amazon Alexa or your Google Assistant, you can access the native voice control on your mobile device using on the headphones. Type of mobile device Apple (Siri) Android What to do Press and hold for one second. You hear a tone that indicates voice control is active. Press and hold for one second. You hear a tone that indicates voice control is active. Note:If the Action button is set to your Google Assistant, see "The Google Assistant" on page 19. Access your Google Assistant using the Multi-function button If the Action button is set to Noise Cancellation, you can access your Google Assistant on your Android mobile device using the on your headphones. Press and hold for one second. You hear a tone that indicates voice control is active. 22 - ENGLISH BATTERY CHARGING Charge the headphones 1. Plug the small end of the USB cable into the micro-USB connector on the right earcup. 2. Plug the other end into a USB wall charger or computer that is powered on. Notes: · While charging, the battery indicator blinks amber. When the battery is fully charged, the battery indicator glows green. · The headphones do not play while charging. Charging time Allow up to two hours to fully charge the headphones. Notes: · When connected wirelessly, a full charge powers the headphones for up to 20 hours. · When connected using the audio cable, a full charge powers the headphones for up to 40 hours. Hear the battery level Each time you power on the headphones, a voice prompt announces the battery level. When the headphones are in use, you hear "Battery low, please charge now." Note: To visually check the battery, see the indicator lo cated on the right earcup. For more information, see "Battery indicator" on page 24. ENGLISH - 23 STATUS INDICATORS The Bluetooth and battery indicators are located on the right earcup. Bluetooth indicator Battery indicator Bluetooth indicator Indicator activity Blinking blue Blinking white Solid white (10 seconds) then powers off System state Ready to connect Connecting Connected Battery indicator Indicator activity Solid green Blinking amber Solid amber Blinking red Solid red System state Medium to full charge Charging Low charge Need to charge Charging error - contact Bose customer service Note: If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center. 24 - ENGLISH VOICE PROMPTS Voice prompts guide you through the Bluetooth connection process, announce the battery level and identify connected devices. You can customize voice prompts using the buttons on your headphones. Tip: You can also easily manage voice prompt settings using the Bose® Connect app. Pre-installed languages The following languages are pre-installed on your headphones: · English · Spanish · French · German · Mandarin · Japanese · Korean · Italian · Portuguese · Swedish · Dutch To check for additional languages Additional languages may be available. To check for language updates, download the Bose Updater. Visit: btu.Bose.com Change the language When you power on the headphones for the first time, the voice prompts are in English. To select a different language: + 1. Press and hold and simultaneously until you hear the voice prompt for the first language option. + 2. Press or to move through the list of languages. 3. When you hear your language, press and hold the Multi-function button to select. Disable voice prompts To disable and re-enable voice prompts, use the Bose Connect app. Note: Disabling voice prompts does not disable Amazon Alexa or your Google Assistant. ENGLISH - 25 BLUETOOTH CONNECTIONS Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your headphones. Connect your mobile device using the Bose® Connect app (recommended) 1. Power on the headphones (see page 12). 2. Download the Bose® Connect app and follow the on-screen connection instructions. Once connected, you hear "Connected to <device name>," and the Bluetooth indicator glows solid white. 26 - ENGLISH BLUETOOTH CONNECTIONS Choose an alternative connection method You can connect your mobile device with your headphones using Bluetooth wireless technology or Near Field Communication (NFC). Connect using the Bluetooth menu on your mobile device 1. Slide the Power/Bluetooth button to the right and hold for two seconds. You hear "Ready to connect another device," and the B luetooth indicator blinks blue. ENGLISH - 27 BLUETOOTH CONNECTIONS 2. On your device, enable the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu. 3. Select your headphones from the device list. Once connected, you hear "Connected to <device name>," and the Bluetooth indicator glows solid white. 28 - ENGLISH BLUETOOTH CONNECTIONS Connect using NFC on your mobile device What is NFC? NFC enables a Bluetooth connection by simply tapping two devices together. Refer to your device owner's guide to see if your model supports NFC. Note: If your device supports a Bluetooth connection via NFC, you can use either connection method. 1. W ith your headphones powered on, unlock your device and enable the Bluetooth and NFC features. Refer to your device owner's guide to learn more about these features. 2. Tap the NFC touchpoint on your device to the left underside of the headphones. Your device may prompt you to accept the Bluetooth connection. Once connected, you hear "Connected to <device name>," and the Bluetooth indicator glows solid white. ENGLISH - 29 BLUETOOTH CONNECTIONS Disconnect a mobile device Use the Bose® Connect app to disconnect your mobile device. Tip: You can also disconnect using the Bluetooth menu on your mobile device. Reconnect a mobile device When powered on, the headphones try to reconnect with the two most recently-connected devices. Note: The devices must be within range (30 ft. or 9 m) and powered on. 30 - ENGLISH MULTIPLE BLUETOOTH CONNECTIONS You can connect additional devices to your headphones. These Bluetooth connections are controlled with the Power/Bluetooth switch . Voice prompts guide you through controlling multiple connections. Before connecting an additional mobile device, make sure this feature is enabled. Tip: You can also easily manage multiple connected devices using the Bose® Connect app. Connect another mobile device You can store up to eight connected devices in the headphone pairing list, and your headphones can be actively connected to two devices at a time. To connect another device, download the Bose Connect app (see page 26) or use the Bluetooth menu on your mobile device (see page 27). Note: You can only play audio from one device at a time. Identify connected mobile devices Slide to the right and release to hear which device is currently c onnected. Switch between two connected mobile devices 1. Pause audio on your first mobile device. 2. Play audio on your second mobile device. Note: Your headphones receive phone calls from both devices, despite which device is playing audio. ENGLISH - 31 MULTIPLE BLUETOOTH CONNECTIONS Reconnect a previously connected device 1. Slide the Power/Bluetooth switch to the right and release to hear which device is connected. 2. Within two seconds, slide to the right and release again to connect to the next device in the headphone pairing list. Repeat until you hear the correct device name. 3. Play audio on the connected mobile device. Clear the headphone pairing list 1. Slide to and hold for 10 seconds, until you hear "Bluetooth device list cleared. Ready to connect." 2. Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect. 32 - ENGLISH WIRED CONNECTIONS Connect the audio cable Use the 3.5 mm cable (provided) to connect a non-wireless device or to continue using the headphones if the battery charge is depleted. 1. Insert the cable into the connector on the right earcup. 2. Insert the other end of the cable into the connector on your device. ENGLISH - 33 CARE AND MAINTENANCE Store your headphones The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Rotate both earcups inward so they lay flat. Left earcup Right earcup 2. Fold the left earcup up toward the headband. Notes: · Make sure to power off the headphones when not in use. · Before storing the headphones for more than a few months, make sure the battery is fully charged. 34 - ENGLISH C are and M aintenance Clean the headphones Your headphones may require periodic cleaning. · Wipe the outside surfaces with a soft, dry cloth. · Don't allow moisture to get inside the earcups or the audio input connector. Replacement parts and accessories Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/QC35ii Limited warranty Your headphones are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty. To register your product, visit global.Bose.com/register for instructions. Failure to register will not affect your limited warranty rights. ENGLISH - 35 C are and M aintenance Serial number location The serial number is located beneath the right scrim in the back of the earcup. The scrim is the inner screen which covers and protects the components inside the earcup. To view the serial number, grab the scrim at the top edge and gently peel it away. Be careful not to press down on or remove any other components inside the earcup as this could damage the headphones. S/N: 0110010001AE Scrim S/N: 0110010001AE 36 - ENGLISH TROUBLESHOOTING Common solutions If you experience problems with your headphones: · Check the state of the status indicators (see page 24). · Charge the battery (see page 23). · Increase the volume on your headphones, mobile device and music app. · Try connecting another mobile device (see page 31). If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Symptom Solution Headphones don't power on Charge the battery. Headphones don't connect with your mobile device Headphones don't connect using NFC · Check the state of the status indicators (see page 24). · Disconnect the back-up audio cable. · Disconnect the USB charging cable. · On your mobile device: -- Disable the Bluetooth feature and then re-enable. -- Delete your Bose® QuietComfort® wireless headphones II from the B luetooth list on your device. Connect again. · Move your mobile device closer to the headphones and away from any interference or obstructions. · Connect another mobile device (see page 31). · Visit global.Bose.com/Support/QC35ii to see how-to videos. · Clear the headphone pairing list (see page 32) and connect again. · Check the state of the status indicators (see page 24). · Make sure your device supports Bluetooth connecting via NFC. · Unlock your device and enable the Bluetooth and NFC features. · Tap the NFC touchpoint on the back of your mobile device to the NFC touchpoint on the headphones. ENGLISH - 37 T roubleshooting Symptom Solution No sound · Power on the headphones and charge the battery. · Check the state of the status indicators (see page 24). · Increase the volume on your headphones, your mobile device and music source. · Slide the Power/Bluetooth switch to the right and release to hear the connected device. Make sure you are using the correct device. · Move your mobile device closer to the headphones and away from any interference or obstructions. · Use a different music source. · Connect another mobile device (see page 31). · If two mobile devices are connected, pause your other device first. · If two mobile devices are connected, move the devices within range of the headphones (30 ft. or 9 m). Poor sound quality · Use a different music source. · Connect another mobile device (see page 31). · Disconnect the second device. · Move your mobile device closer to the headphones and away from any interference or obstructions. No sound from a device · Secure the ends of the back-up audio cable. connected by the back-up audio cable · Increase the volume on your headphones, your mobile device and music source. · Connect another device (see page 31). Poor sound quality from a device connected by audio cable · Secure the ends of the back-up audio cable. · Connect another device (see page 31). Battery won't charge · Secure the ends of the USB charging cable. · Try another charging source. · If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and try charging again. Amazon Alexa is not responding · If you haven't already, set the Action button to Amazon Alexa (see page 17). · Connect your mobile device to Wi-Fi®. · Make sure you are in a country where Amazon Alexa is available. · Make sure you are using the most up-to-date version of the Amazon Alexa app. · For additional support, visit: global.Bose.com/Support/QC35ii 38 - ENGLISH T roubleshooting Symptom Solution Your Google Assistant not · If you haven't already, set the Action button to your Google responding Assistant (see page 20). · Connect your mobile device to Wi-Fi. · Make sure you are in a country where the Google Assistant is available. · For additional support, visit: support.google.com/assistant Action button does not change the noise cancelling mode · Make sure your headphones are powered on. · Make sure the Action button is set to noise cancellation. · Use the Bose® Connect app to change the noise cancelling mode. ENGLISH - 39 ©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM811772-0010 Rev. 01Adobe PDF Library 15.0 Adobe InDesign CC 13.0 (Windows)