Gaggia Anima Super-Automatic Espresso Machine

This manual provides essential information for the installation, use, cleaning, and maintenance of your Gaggia Anima machine.

Product Presentation

The Gaggia Anima is a super-automatic espresso machine designed for preparing coffee from whole beans, featuring a classic milk frother for cappuccinos, and capable of dispensing steam and hot water.

Key Features:

  • Gaggia Adapting System: Automatically adjusts to your preferred coffee beans for optimal flavor.
  • Ceramic Coffee Grinder: Ensures perfect grind consistency and allows aroma adjustment.
  • Energy Saving Function: Automatically enters standby mode after a preset time.

Accessories

The machine comes with the following accessories:

  1. Power cable
  2. User Manual
  3. Water hardness test strip
  4. Multifunction tool (grinder adjustment key, coffee outlet cleaning tool, pre-ground coffee scoop)
  5. Cleaning brush (optional)
  6. Brew group lubricant (optional)

Main Components

Diagram Description: A diagram shows the main parts of the machine, including the water tank housing, bean hopper, pre-ground coffee compartment, general switch, power socket, marc drawer, drip tray, coffee dispenser spout, and milk frother.

Removable Parts

Diagram Description: A diagram illustrates the removable parts: water tank cover, bean hopper cover, pre-ground coffee compartment cover, service door, coffee drawer, brew group, coffee dispenser spout, drip tray, marc drawer, drip tray 'full' indicator, and milk frother (with steam nozzle and rubber protector).

Control Buttons and Display

Diagram Description: A diagram of the control panel shows buttons for ESPRESSO, ESC, ESPRESSO LUNGO, AROMA STRENGTH, OK, STEAM, HOT WATER, MENU, UP, DOWN, and STAND-BY, along with a display.

Safety

Safety Instructions

Always follow basic safety precautions when using electrical appliances, including:

  • Read all instructions.
  • Do not touch hot surfaces; use handles or buttons.
  • Do not immerse the cord, plug, or appliance in water or any liquid to prevent fire, electric shock, or injury.
  • Supervise children closely when the appliance is used by or near them.
  • Unplug the appliance when not in use and before cleaning. Allow it to cool before removing or replacing accessories or cleaning.
  • Do not use the appliance with a damaged cord or plug, or if it malfunctions or is damaged. Return it to an authorized service center.
  • Use only manufacturer-recommended accessories to avoid fire, electric shock, or injury.
  • Do not use outdoors.
  • Do not let cords hang over edges or touch hot surfaces.
  • Keep away from heat sources like stoves or ovens.
  • Always connect the power cord to the machine first, then to the wall socket. To unplug, turn off all controls and remove the plug from the wall socket.
  • Do not use the appliance for unintended purposes.
  • Keep these instructions.

Attention: The 'Attention' section highlights warnings for serious injury, danger to life, or machine damage. The 'Warnings' section highlights minor injuries or machine damage.

Important: Always read the manual carefully before performing any operation or maintenance.

  • Connect the machine to a wall socket with the correct voltage.
  • Connect to a grounded wall socket.
  • The power cord should not hang over tables or work surfaces and must not touch hot surfaces.
  • Do not immerse the machine, plug, or power cord in water (risk of electric shock!).
  • Do not pour liquids onto the power cord connector.
  • Never direct hot water jets towards body parts (risk of burns!).
  • Do not touch hot surfaces; use handles and buttons.
  • Turn off the machine using the main switch before unplugging.
  • Pull the plug, not the power cord.
  • Do not touch the plug with wet hands.
  • Do not use the machine if the plug, cord, or machine is damaged.
  • Do not modify the machine or power cord.
  • All repairs must be performed by an authorized Gaggia service center.
  • The machine is not designed for use by children under 8 years old.
  • Children aged 8 and over can use the machine under supervision and if they are aware of potential risks.
  • Cleaning and maintenance operations should not be performed by children unless they are over 8 and supervised.
  • Keep the machine and its power cord out of reach of children under 8.
  • The machine can be used by persons with reduced physical, sensory, or mental capabilities, or lack of experience, if they are supervised and instructed properly.
  • Supervise children to ensure they do not play with the machine.
  • Do not insert fingers or other objects into the coffee grinder.

Warnings:

  • This machine is for domestic use only.
  • Always place the machine on a flat, stable surface.
  • Do not place near hot surfaces, ovens, heaters, or other heat sources.
  • Only use roasted coffee beans in the hopper. Do not use ground coffee, instant coffee, green coffee, or other substances, as this can damage the machine.
  • Allow the machine to cool before inserting or removing parts.
  • Do not fill the tank with hot or boiling water; use only fresh, non-carbonated cold water.
  • For cleaning, do not use abrasive products or harsh detergents; a soft, damp cloth is sufficient.
  • Regular descaling is required. The machine will indicate when it's necessary. Failure to descale may cause malfunction and void the warranty.
  • Avoid exposing the machine to temperatures below 0°C, as residual water can freeze and damage the heating system.
  • Do not leave water in the tank for extended periods; it may become contaminated. Use fresh water for each use.

Preliminary Operations

Positioning

For optimal use, place the machine in an area with sufficient space around it.

  • Space Requirements: Left: 150 mm, Front: 221 mm, Width: 430 mm, Right: 150 mm, Height: 340 mm.

Unpacking and Placement

Keep the original packaging for future transport. Remove the machine from its packaging. Choose a stable, level surface away from heat sources, in a well-lit, clean area with an accessible power outlet. Ensure adequate space around the machine for operation.

Filling the Water Tank

Diagram Description: A diagram shows lifting the water tank lid and removing the tank.

  • Lift the water tank lid.
  • Take the tank by the handle.
  • Rinse the tank with cold water.
  • Important: Do not use hot, boiling, carbonated water, or other liquids that could damage the tank or machine. Use fresh water for each use.
  • Fill the tank with fresh cold water up to the MAX level.
  • Reinsert the tank and ensure it is properly seated.

Filling the Bean Hopper

Diagram Description: A diagram shows lifting the bean hopper lid.

  • Lift the bean hopper lid.
  • Do not overfill the hopper to maintain grind quality.
  • Important: Do not pour ground coffee, instant coffee, green coffee, or other substances into the hopper, as this can damage the machine. Only fill with roasted coffee beans. Do not fill with green, caramelized, or flavored beans.
  • Gently pour coffee beans into the hopper and replace the lid.

Connection and Start-up

Diagram Description: A diagram shows plugging the power cord into the machine and then into the wall socket.

  • Connect the power cord plug to the appliance's socket.
  • Connect the other end of the power cord to a suitable wall socket.
  • Turn the main switch to ON to power on the machine.
  • The STAND-BY button will flash. Press the STAND-BY button to turn on the machine.
  • The display will indicate that the circuit needs priming; follow instructions in section 5.2 'First Start-up'.
  • Note: If the STAND-BY button is pressed for more than 8 seconds, the DEMO MODE will activate. To exit, turn the machine off and on using the main switch.

Activation and Deactivation

Using Selection Buttons

Certain buttons are used for navigating menus:

  • OK Button: Selects/confirms/stops a function.
  • ESC Button: Returns to the main menu or previous level.
  • UP Button: Moves up in menus.
  • DOWN Button: Moves down in menus.

First Start-up

Perform the following operations before first use:

  • Hydraulic circuit priming.
  • Automatic rinse/self-cleaning cycle.
  • Manual rinse cycle.

Hydraulic Circuit Priming

Diagram Description: A diagram shows water flowing through the milk frother nozzle.

  • During this process, fresh water flows through the internal circuit, and the machine heats up. This takes a few minutes.
  • Ensure the milk frother nozzle is installed.
  • Place a container under the milk frother.
  • Press the OK button to start the hydraulic circuit priming cycle. Hot water will be dispensed through the milk frother. The display shows the progress. The machine automatically stops dispensing water. The display indicates heating. After heating, the machine performs an automatic rinse/self-cleaning cycle of the internal circuits.

Automatic Rinse/Self-Cleaning Cycle

Diagram Description: A diagram shows water dispensing from the coffee spout.

  • Place a container under the coffee dispenser spout.
  • Risk of burns! Be cautious of hot water or steam splashes.
  • The operation takes less than a minute. Wait for the cycle to complete automatically.
  • If necessary, the cycle can be interrupted by pressing the OK button.
  • Empty the container. The machine returns to the main menu.
  • You can now start the manual rinse cycle.

Manual Rinse Cycle

The manual rinse cycle consists of two phases:

  • A 'Coffee dispensing circuit rinse phase' (repeat twice).
  • A 'Hot water dispensing circuit rinse phase'.
Coffee Dispensing Circuit Rinse Phase
  • During this phase, the coffee dispensing cycle starts.
  • Place a container under the coffee dispenser spout.
  • Press the ESPRESSO LUNGO button. The machine will dispense coffee.
  • Repeat the previous operations, then continue.
  • After dispensing, empty the container.
  • ✔️ If necessary, the cycle can be interrupted by pressing the OK button.
Hot Water Dispensing Circuit Rinse Phase
  • Follow instructions in section 4.2 'Filling the Water Tank' and fill the tank up to the 'CALC CLEAN' level.

Settings

Measuring and Setting Water Hardness

Water hardness measurement is important for:

  • Determining the descaling frequency.
  • Correctly using the INTENZA+ water filter. Refer to section 10.2 'INTENZA+ Water Filter'.

Diagram Description: A diagram shows a water hardness test strip being dipped into water.

  • Immerse the water hardness test strip (provided with the machine) in water for 1 second.
  • Remove the strip and wait for 1 minute.
  • Count the number of red squares that change color and consult the table below.
Number of Red SquaresSetting ValueWater Hardness
11Very soft water
22Soft water
33Hard water
44Very hard water

Refer to section 8.2 'Changing Default Settings' to set the default water hardness.

Setting Aroma Intensity

Each press of the AROMA STRENGTH button changes the coffee aroma by one level. The selected aroma is shown on the display.

  • 00000: Extra light aroma
  • 00000: Light aroma
  • 00000: Medium aroma
  • 00: Strong aroma
  • 00: Extra strong aroma
  • Coffee pre-ground: The machine will automatically dose the correct amount of coffee.
  • Pre-ground coffee: The correct amount of coffee is dosed using the provided scoop.

Setting the Ceramic Coffee Grinder

Important: Adjustments should only be made while the machine is grinding beans.

  • Lift the bean hopper lid.
  • Locate the grind adjustment knob. The reference marks around the knob indicate the grind settings. You can adjust the grind from coarse (lighter taste, minimum setting, left) to fine (stronger taste, maximum setting, right).
  • Place a small cup under the coffee dispenser spout.
  • Press the ESPRESSO button.
  • While the machine is grinding, press and turn the knob one notch at a time using the grinder adjustment key. The taste difference will be noticeable after 2-3 cups.

Usage

Adjusting Coffee Length

The dispensed coffee quantity can be adjusted to your preference and cup size. This function allows you to change the default setting.

  • To adjust the espresso length, press and hold the ESPRESSO button until the MEMO symbol appears, then release.
  • To adjust the lungo length, press and hold the ESPRESSO LUNGO button until the MEMO symbol appears, then release.
  • The machine starts dispensing the selected product. Press the OK button when the desired quantity is reached.
  • The button is now programmed. Each press will dispense the set quantity. After dispensing, the machine returns to the main menu.

Milk Frother

This section explains how to use the milk frother to prepare emulsified milk. For first-time use, clean it as described in section 7.4.1 'Milk Frother Cleaning Cycle'.

  • Risk of burns! Hot water or steam splashes may occur. The milk frother can become very hot. Do not touch it directly. Use the protective handle.

Hydraulic Circuit Cleaning

  • Ensure the milk frother nozzle is installed.
  • Press the STEAM button to dispense steam for a few seconds.
  • Press the OK button to stop dispensing.

Coffee and Milk Preparations

Milk-Based Product Dispensing

To prepare a good cappuccino, use cold milk (approx. 5°C/41°F) with at least 3% protein. You can use whole, skimmed, soy, or lactose-free milk.

  • Fill the tank with cold milk to 1/3.
  • Immerse the milk frother in the milk.
  • Risk of burns! Splashes of milk or steam may occur.
  • Ensure the milk frother is installed correctly.
Emulsifying Milk
  • Press the STEAM button to start steam dispensing. Wait for the machine to preheat.
  • Emulsify the milk by moving the container in circular motions upwards and downwards.
  • When the milk reaches the desired consistency, press the OK button to stop steam. The machine will stop dispensing steam completely after 3 minutes if no button is pressed.
  • You can immediately proceed to dispensing coffee or hot water.
  • To prepare a cappuccino, dispense an espresso or lungo as described in section 6.1 'Coffee-Based Preparations'.
  • After use, dispense a small amount of hot water into a container as described in section 7.4.1 'Milk Frother Cleaning Cycle'.

Hot Water Preparations

Hot Water Dispensing

Diagram Description: A diagram shows the milk frother nozzle dispensing hot water.

  • Ensure the milk frother nozzle is installed.
  • Place a container under the milk frother.
  • Risk of burns! Splashes of hot water or steam may occur. The steam nozzle can get very hot. Do not touch it directly. Use the protective handle.
  • Press the HOT WATER button to dispense hot water. Wait for the machine to preheat. The machine will start dispensing hot water.
  • Dispense the desired amount of hot water.
  • ✔️ Press the OK button to stop dispensing. The machine returns to the main menu after dispensing.

Cleaning and Maintenance

Regular cleaning and maintenance are essential for prolonging the machine's lifespan. Failure to do so may cause malfunction.

Important: Always read section 3 'Safety' before cleaning.

All cleaning operations must be performed when the machine has cooled down. Use a soft, slightly damp cloth for cleaning. Do not use alcohol, solvents, or abrasive objects. Only the drip tray grid and milk frother components mentioned in section 7.4.2 'Weekly Cleaning of Milk Frother Components' can be washed in a dishwasher. All other components should be washed in lukewarm water.

Machine Cleaning

Cleaning the Machine as Needed

Diagram Description: A diagram shows the drip tray and marc drawer being removed.

  • When the 'marc drawer full' indicator appears, proceed as follows:
  • Risk of burns! Before cleaning, ensure the machine, marc, and water in the tank have cooled down.
  • Important: These procedures should be performed whenever the 'drip tray full' indicator lights up. If the tray is completely full, be careful when removing it.
  • If the machine is on, empty and clean the marc drawer and drip tray.
  • If the machine is off, the 'marc drawer full' indicator will still appear on startup. Refer to section 9.4 'Troubleshooting Table'.
  • Press the side buttons.
  • Remove the drip tray.
  • Remove the marc drawer and empty it.
  • Empty and wash the drip tray.
  • Place the marc drawer into the drip tray and reinsert it into the machine.
  • Further maintenance operations can only be performed when the machine is off and unplugged.

Weekly Machine Cleaning

  • Follow the instructions in section 7.1.1 'Cleaning the Machine as Needed' up to the drip tray housing. Clean the drip tray housing now.
  • Reassemble the components.

Brew Group Cleaning

Weekly Brew Group Cleaning Cycle

The brew group must be washed at least once a week. This involves a water cleaning cycle (thorough rinse).

Disassembly and Cleaning

Diagram Description: A diagram shows the machine being turned off, unplugged, and the drip tray/marc drawer removed.

  • Turn off the machine using the STAND-BY button. Wait for the STAND-BY button to flash and unplug the power cord.
  • Press the side buttons.
  • Remove the drip tray.
  • Open the service door.
  • To remove the brew group:
  • Place your thumb on the PUSH button and your other fingers on the handle.
  • Press the PUSH button and pull the handle.
  • Slide the brew group out horizontally without rotating it.
  • Thoroughly clean the coffee outlet with the adapted cleaning tool provided.
  • Remove the coffee drawer and wash it thoroughly.
  • Wash the brew group thoroughly with lukewarm water and clean the top filter.
  • Do not use detergents or soap to clean the brew group.
  • Allow the brew group to air dry completely.
  • Carefully clean the inside of the machine with a soft, damp cloth.
Reassembly

Diagram Description: Diagrams show reinserting the coffee drawer, aligning the brew group, and pressing the PUSH button.

  • Insert the coffee drawer into its housing and ensure it is correctly positioned.
  • Important: If the coffee drawer is not correctly positioned, you may not be able to insert the brew group.
  • Ensure the brew group is in the correct position: the two reference marks on the side of the brew group should align. If they don't, press the lever down slightly until it touches the brew group base so the marks align.
  • Press firmly on the PUSH button.
  • Ensure the brew group is securely fixed in position. If it's too low, lift it until it clicks into place.
  • Reinsert the brew group into its housing until it clicks in without pressing the PUSH button.
  • Reinsert the marc drawer and drip tray into the machine and close the service door.

Monthly Brew Group Lubrication (Cleaning Cycle with Lubricant)

Lubricate the brew group approximately every 500 cups or at least once a month. Lubricant grease for the brew group can be purchased separately. Refer to section 10.1 'Maintenance Products' for details. Perform the 'Disassembly and Cleaning' procedure from section 7.2.1 'Weekly Brew Group Cleaning Cycle'.

  • Apply grease uniformly on the two lateral conveyors.
  • Lubricate the shaft as well.
  • Perform the 'Reassembly' procedure from section 7.2.1 'Weekly Brew Group Cleaning Cycle'.

Monthly Brew Group Degreasing (Cleaning Cycle with Degreaser)

Run a cleaning cycle with degreasing tablets approximately every 500 cups or at least once a month. This completes the brew group maintenance. Degreasing tablets are sold separately. Refer to section 10.1 'Maintenance Products' for details. The descaling cycle is described in section 7.5 'Descaling Cycle'.

  • Place a large container (1.5L) under the dispenser spout.
  • Risk of burns! Be cautious of hot water or steam splashes.
  • Ensure the water tank is filled to the MAX level.
  • Do not put pre-ground coffee in the pre-ground coffee compartment.
  • Place a degreasing tablet in the pre-ground coffee compartment.
  • Select the pre-ground coffee dispensing function by pressing the AROMA STRENGTH button. The machine is ready for dispensing.
  • Press the ESPRESSO LUNGO button. The machine will dispense water through the coffee dispenser spout.
  • When the progress bar reaches the middle, turn the main switch to OFF to turn off the machine.
  • Let the degreasing solution act for about 15 minutes.
  • Turn the main switch to ON to turn on the machine.
  • Press the STAND-BY button. Wait for the 5.2.2 'Automatic Rinse/Self-Cleaning Cycle' to finish.
  • Perform a full '7.2.1 Weekly Brew Group Cleaning Cycle'. The machine is ready for dispensing.

Container Cleaning

Water Tank Cleaning

  • Remove the water filter from the tank and wash it with fresh water.
  • Reinsert the water filter into the tank, pressing gently and rotating slightly.
  • Fill the tank with fresh water.

Monthly Cleaning of Coffee Hoppers

  • Once a month, empty and clean the bean hopper with a damp cloth. Refill with coffee beans.
  • If necessary, clean the pre-ground coffee compartment with a dry cloth.

Milk Frother Cleaning

Milk Frother Cleaning Cycle

It is important to clean the milk frother after each use to ensure hygiene and perfect milk emulsion.

  • The milk frother must be installed.
  • Press the STEAM button to dispense steam for a few seconds.
  • Press the OK button to stop dispensing.
  • Risk of burns! The steam nozzle and milk frother can be hot.
  • Remove the milk frother and wash it in lukewarm water.

Weekly Cleaning of Milk Frother Components

Weekly cleaning is more thorough.

  1. Milk frother
  2. Rubber protector
  • Risk of burns! If the machine was recently used, the steam nozzle and milk frother may still be hot.
  • Remove the milk frother (1) and wash it in lukewarm water.
  • Remove the rubber protector (2) and wash it with fresh water.
  • Clean the steam nozzle with a damp cloth.
  • Perform operations in reverse order and reassemble the milk frother.
  • Important: The rubber protector must be correctly inserted onto the steam nozzle and not protrude, otherwise the milk frother will not function correctly.

Descaling Cycle

Diagram Description: A diagram shows the START CALC CLEAN sequence on the display.

When the CALC CLEAN symbol appears, the machine needs descaling. Failure to do so will cause malfunction and void the warranty.

The descaling cycle takes approximately 30 minutes. It involves a complete cleaning cycle with a Gaggia descaling product, followed by a rinse cycle.

  • Do not remove the brew group during descaling.
  • Do not drink the descaling solution or the rinse water.
  • Important: Use only Gaggia descaling solution. Other products may damage the machine and leave residues. Gaggia descaling solution is sold separately. Refer to section 10.1 'Maintenance Products' for details.
Preparation Phase
  • Press the side buttons.
  • Remove the drip tray.
  • Remove the marc drawer and empty it.
  • Empty and wash the drip tray.
  • Reassemble all components.
  • Place a large container (1.5L) under the dispenser spout.
  • If the milk frother is installed, remove it from the steam nozzle.
Descaling Phase
  • Important: If the INTENZA+ water filter is installed, remove it from the water tank and replace it with the small original white filter.
  • Pour the entire descaling solution into the water tank.
  • Fill the tank with fresh water up to the CALC CLEAN level.
  • Reinsert the water tank into the machine.
  • Press the MENU button and scroll to the 'Descaling' function.
  • Press the OK button to select the function.
  • Press the OK button to start the descaling cycle. The machine will dispense the descaling solution intermittently. The progress bar indicates the cycle's status.
  • The cycle can be interrupted by pressing ESC and restarted by pressing OK. This allows emptying the container or taking a break.
  • Let the water flow until the tank is empty.
  • Remove the water tank, rinse it, fill it with fresh water up to the MAX level, and reinsert it.
  • Empty and clean the container.
  • Repeat the 'Preparation Phase' operations and proceed to the 'Rinsing Phase'.
Rinsing Phase
  • Press the OK button to start the rinsing cycle.
  • The cycle can be interrupted by pressing ESC and restarted by pressing OK.
  • Important: If the water tank was not filled to the MAX level, another rinse cycle may be needed. Refill the tank to MAX, reinsert it, and repeat the 'Rinsing Phase'.
  • Let the machine dispense the product automatically until the process is complete.
  • Press the OK button to exit the descaling cycle. The machine performs automatic heating and rinsing.
  • Empty and clean the container with the dispensed water.
  • Proceed with section 7.4.2 'Weekly Cleaning of Milk Frother Components'.
  • Proceed with section 7.2.1 'Weekly Brew Group Cleaning Cycle'.
  • Important: If provided, remove the small white filter and replace it with the INTENZA+ filter.
  • The machine returns to the main menu.
  • Reinstall the milk frother on the steam nozzle.
  • It is recommended to perform a '5.2.3 Manual Rinse Cycle'.

Interrupting the Descaling Cycle

Once the descaling cycle has started, it must be completed without turning off the machine.

  • If you get stuck during the cycle, you can exit by pressing the STAND-BY button.
  • If this happens, or in case of power failure or accidental disconnection, empty and rinse the water tank thoroughly, then refill it to the CALC CLEAN level. Follow the instructions in section 5.2.3 'Manual Rinse Cycle' before dispensing any product. If the cycle was not completed, perform another descaling cycle as soon as possible.

Default Settings

List of Default Settings

The machine comes with default dispensing settings. To improve coffee quality and taste, it is recommended to adjust these settings. For a stronger taste, adjust the infusion temperature, aroma, and grind fineness to the highest level.

DisplaySettingValueDescription
STAND-BYStand-by time15 minutesSets the stand-by time.
DISPLAY CONTRASTContrastMediumSets the display contrast.
WATER FILTERWater hardness4 (very hard water)Sets water hardness. For more details, refer to section 5.3.1 'Measuring and Setting Water Hardness'.
WATER FILTERINTENZA+ water filterOFF (not installed)INTENZA+ settings. For more details, refer to section 10.2 'INTENZA+ Water Filter'.

Changing Default Settings

You can personalize the machine's functions using the programming menu. The machine must be on and ready.

  • Refer to section 8.1 'List of Default Settings'.
  • Press the MENU button and scroll through the functions to select the one you want to modify.
  • Note: The side figures refer to an example function.
  • ✔️ Press the OK button to select the desired function.
  • Once selected:
  • Press the UP button to increase the value.
  • Press the DOWN button to decrease the value.
  • Press the OK button to confirm the change. The message 'OK' will appear when the change is saved.
  • Important: Unconfirmed modifications are not saved.
  • Press the ESC button to exit the programming function.
  • The machine automatically exits programming mode after 3 minutes of inactivity.

Resetting Default Settings

You can restore default settings using the programming menu. The machine must be on and ready.

  • Press the MENU button and scroll through the functions to select 'RESET'.
  • Press the OK button to select the function.
  • The message 'OK' will appear when the change is saved.
  • Press the ESC button to exit the programming function.
  • The machine automatically exits programming mode after 3 minutes of inactivity.

Troubleshooting

This chapter summarizes common problems. If the information here does not help, consult the FAQ on www.gaggia.com or contact Gaggia customer support. Contact details are in the warranty booklet or on the website.

The machine uses color codes for display indicators, similar to traffic lights.

Summary of Warning Lights: Red Display

DisplayDescriptionAction
[Marc drawer icon]Empty the drip tray and marc drawer; close the service door.Read section 7.1.1 'Cleaning the Machine as Needed' to correctly reassemble components.
[Bean hopper icon]Bean hopper is empty.Follow instructions in section 4.3 'Filling the Bean Hopper'.
[Brew group icon]Brew group not inserted.Close the service door. Turn off and on the machine. The brew group will automatically reset to the starting position.
[Marc drawer icon]Marc drawer is full.Empty the marc drawer as indicated in section 7.1.1 'Cleaning the Machine as Needed'.
[Water tank icon]Water tank is empty.Follow instructions in section 4.2 'Filling the Water Tank'.
[Coffee selection icon]A drink was selected when the bean hopper lid was raised.Close the bean hopper lid within 30 seconds to complete dispensing. (Only for 120V machines)
[XX icon]The machine is out of order.Follow instructions in section 9.3 'Machine is Out of Order'.

Summary of Warning Lights: Warning Display

DisplayDescriptionAction
[Bean hopper icon]Machine is ready for dispensing: bean hopper is empty.Follow instructions in section 4.3 'Filling the Bean Hopper'.
[Water filter icon]Machine is ready for dispensing: install INTENZA+ water filter.Follow instructions in section 10.2.2 'Replacing INTENZA+'.
[Hydraulic circuit icon]Machine is waiting to start hydraulic circuit priming.Follow instructions in section 5.2.1 'Hydraulic Circuit Priming'.
[CALC CLEAN icon]Machine requires descaling.Follow instructions in section 7.5 'Descaling Cycle'.
[Heating icon]Machine is heating.Wait.
[Rinse icon]Machine is rinsing.Wait.
[Brew group icon]Brew group is resetting.Wait.

Machine is Out of Order

If the machine's error light comes on, an error code will appear in the bottom right corner of the display. Consult the table below.

Diagram Description: A diagram shows a red display with an error code.

Error CodeBehaviorCauseAction
1Coffee grinder blocked.Coffee outlet pipe is clogged.Thoroughly clean the coffee outlet pipe as indicated in section 7.2.1 'Weekly Brew Group Cleaning Cycle'.
3-4Brew group stuck, cannot be removed.Brew group is incorrectly positioned.Close the service door. Turn off the machine, then turn it back on. Wait for the 'ready for dispensing' indicator, then remove the brew group.
5Error in the hydraulic circuit.Air in the hydraulic circuit.Remove and reinsert the water tank several times, ensuring correct positioning. Check that the water tank housing is clean.
For any other error code:Turn off the machine, then turn it back on after 30 seconds. Try 2 or 3 times. If the machine does not start, contact Gaggia assistance and mention the error code displayed. Contacts are in the warranty booklet or on www.gaggia.com.

Troubleshooting Table

BehaviorCauseAction
Machine does not turn on.Machine is unplugged or the main switch is OFF.Connect the machine and turn the main switch to ON.
Machine is in simulation mode.The STAND-BY button was pressed for more than 8 seconds.Turn the machine on and off using the main switch.
Drip tray fills up quickly.To ensure quality coffee after each dispensing, the machine performs a rinse and heats up by dispensing water into the drip tray.Empty the drip tray. To prevent water from going into the drip tray, place a cup under the dispensers.
'Marc drawer full' indicator is always on, even if it's empty or has little marc.The marc drawer was emptied while the machine was off.After emptying the drip tray and marc drawer, wait for the 'close service door' indicator to appear. Reassemble the components.
Brew group cannot be removed.Brew group is incorrectly positioned.Close the service door. Turn off the machine, then turn it back on. Wait for the 'ready for dispensing' indicator, then remove the brew group.
Brew group is in place.Remove the marc drawer before removing the brew group.
Brew group cannot be inserted.Brew group is not in the correct position.Ensure the brew group is in the correct position as indicated in section 7.2.1 'Weekly Brew Group Cleaning Cycle', 'Reassembly Phase'.
The motor reducer is incorrectly positioned.Place the drip tray and marc drawer correctly. Close the service door. Turn on the machine without the brew group. The motor reducer will reset to the correct position. Turn off the machine and insert the brew group following the instructions in section 7.2.1 'Weekly Brew Group Cleaning Cycle', 'Reassembly Phase'.
Too little crema in the coffee or coffee is too light.Grinders are set to a coarse position.Adjust the grind fineness as indicated in section 5.3.3 'Setting the Ceramic Coffee Grinder'.
The blend is not good, the coffee is not freshly roasted, or it is ground too coarsely.The machine needs adjustment.Change the coffee blend or adjust the grind fineness as indicated in section 5.3.3 'Setting the Ceramic Coffee Grinder'. Dispense a few cups of coffee.
Coffee leaks from the coffee dispenser spout.The coffee dispenser spout is clogged.Clean the coffee dispenser spout and its holes with a toothpick.
Coffee is not hot enough. Tastes are cold.The temperature is set incorrectly.Heat the cups with hot water. Adjust the temperature as indicated in section 5.3.4 'Setting Infusion Temperature'.
The machine's circuit is clogged with limescale deposits.Descale the machine as indicated in section 7.5 'Descaling Cycle'.
There is no more water.The machine's circuit is not primed.Fill the water tank and prime the circuit as indicated in section 5.2.1 'Hydraulic Circuit Priming'.
Machine grinds beans but no coffee comes out.Brew group is dirty.Clean the brew group as indicated in section 7.2.1 'Weekly Brew Group Cleaning Cycle'.
Coffee comes out slowly.The circuit is not primed.Prime the circuit as indicated in section 5.2.1 'Hydraulic Circuit Priming'.
The machine needs adjustment.The coffee is ground too finely.Change the coffee blend or adjust the grind fineness as indicated in section 5.3.3 'Setting the Ceramic Coffee Grinder'. Dispense a few cups of coffee.
Machine takes too long to heat up or dispenses insufficient water.The machine's circuit is clogged with limescale deposits.Descale the machine as indicated in section 7.5 'Descaling Cycle'.
Emulsified milk is too cold.Tastes are cold.Heat the cups with hot water.
Milk does not froth.Milk frother is dirty or incorrectly positioned.Clean the milk frother as indicated in section 7.4.2 'Weekly Cleaning of Milk Frother Components' and insert it as described in section 6.2 'Milk Frother', 'Insertion Phase'.
The type of milk used is not suitable for emulsification.Refer to section 6.3 'Coffee and Milk Preparations'.

Accessories and Maintenance Products

Maintenance Products

For cleaning and descaling, use only Gaggia maintenance products. If you have trouble finding products, contact Gaggia customer support. Contacts are in the warranty booklet or at www.gaggia.com.

  • Descaling solution
  • INTENZA+ water filter cartridge
  • Brew group lubricant
  • Degreasing tablets
  • Milk circuit cleaning system
  • Maintenance kit

INTENZA+ Water Filter

It is recommended to install the INTENZA+ water filter to limit limescale buildup and improve coffee aroma. Filtered water is essential for good coffee.

Installing INTENZA+

Diagram Description: A diagram shows removing the white filter and inserting the INTENZA+ filter.

  • Remove the small white filter from the water tank and store it in a dry place.
Filter Setting Phase
  • Remove the INTENZA+ water filter from its packaging. Immerse it vertically in cold water, opening upwards, and gently press the sides to release air.
  • Important: To use the filter correctly, measure water hardness as per section 5.3.1 'Measuring and Setting Water Hardness'.
  • Set the INTENZA+ filter based on the test results using the following table:
Filter LetterWater HardnessTest Squares
ASoft water1-2
BHard water (standard)3
CVery hard water4
  • Insert the INTENZA+ filter into the empty water tank. Push it in fully.
  • Fill the tank with fresh water and reinsert it into the machine.
  • Dispense all the water in the tank as indicated in section 6.4.1 'Hot Water Dispensing'.
  • Refill the water tank again.
Machine Setting Phase During Installation
  • Press the MENU button and scroll to the 'INTENZA+ filter' function. The default setting is OFF (filter inactive).
  • Press the UP button to select ON.
  • Press the OK button to confirm the change. Modifications not confirmed are not saved.
  • With the ON value, the machine is programmed to notify the user when the INTENZA+ filter needs replacement. No icon is displayed for filter activation.
  • Press the ESC button to exit programming. The machine exits programming mode automatically after 3 minutes of inactivity.

Replacing INTENZA+

The 'INTENZA+ water filter needs replacing' indicator will light up. Replace the INTENZA+ water filter as per section 10.2.1 'Installing INTENZA+', performing only the 'Filter Setting Phase', then proceed as follows:

Machine Setting Phase During Replacement
  • Press the MENU button and scroll to the 'INTENZA+ filter' function. The value is ON (filter active).
  • If you wish to replace the INTENZA+ filter with a new one, press the DOWN button until you can select 'RESET'. If you wish to remove the INTENZA+ filter without replacing it, select OFF.
  • Press the OK button to confirm the change. Modifications not confirmed are not saved.
  • By selecting RESET, the machine is programmed for a new INTENZA+ filter. If you select OFF, use the supplied white filter in the tank.
  • Press the ESC button to exit programming. The machine exits programming mode automatically after 3 minutes of inactivity.

Technical Specifications

The manufacturer reserves the right to make modifications to the product's technical characteristics. Preset quantities are approximate.

DescriptionValue
Chassis MaterialThermoplastic
Size (L x H x D)221 x 340 x 430 mm
Weight7.5 kg
Power cable length800-1200 mm
Control panelFront
Cup dimensionUp to 152 mm
Water tank1.8 liters, Removable
Bean hopper capacity250 g
Marc drawer capacity15
Pump pressure15 bar
BoilerStainless steel boiler
Safety devicesThermal cut-out
Energy saving mode< 1 Wh
Nominal voltage / Power supplySee rating plate in the service door
Preset quantities (default)minmax
ESPRESSO40 ml10 ml230 ml
ESPRESSO LUNGO120 ml10 ml230 ml

Electromagnetic Compatibility (EMC)

This Gaggia appliance complies with all applicable standards and regulations regarding electromagnetic field exposure.

Transport and Disposal

Diagram Description: A symbol indicating compliance with European Directive 2012/19/UE.

The presence of this symbol indicates that the product is covered by the European Directive 2012/19/UE. Please inquire about local selective collection systems for electrical and electronic equipment. Comply with local regulations and do not treat the product as household waste. Proper disposal of your old products helps prevent potential harm to the environment and human health.

Warranty and Assistance

Warranty

For detailed warranty information and conditions, consult the separate warranty booklet. The manufacturer reserves the right to improve models while maintaining the essential characteristics described in this manual.

Assistance

We want to ensure you are satisfied with your machine. If you need support or assistance, please visit the Gaggia website www.gaggia.com or contact Gaggia customer support in your country.

How to Contact Gaggia

Contacts are indicated in the separate warranty booklet or on the website www.gaggia.com.

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