Connecting Every Guest Anytime, Anywhere

Empowering Better Customer Experience

Providing a comfortable environment with home-like amenities is crucial for hotels. This improves guest satisfaction, loyalty, and encourages positive reviews. High-performance WiFi is a fundamental service guests expect, with growing demand for digital TV, video on demand, and media streaming. These services require robust network infrastructure. Zyxel offers proven solutions in switching, WLAN, and security, backed by global services and experienced partners, to help hotels attract and retain customers.

Zyxel has deployed hospitality solutions in over 7,000+ hotels, covering more than 271,000+ rooms, demonstrating worldwide achievement in hospitality since 2014.

WiFi Equals Customer Satisfaction

Seamless internet service is now a key factor in customer satisfaction for hotel services. High-performance WiFi connectivity also presents opportunities for new revenue streams through services like surveillance, telephony, and on-demand media. Future technologies like smart refrigerators and door locks will further rely on advanced WiFi capabilities.

Key amenities desired by travelers include:

• WiFi: 75%
• Discount: 70%
• Free Parking: 65%

(Source: Merrill Research verified by an Expedia survey)

Zyxel's Hospitality Solutions

• Seamless wireless connection with a comprehensive product portfolio and proactive cloud networking management features.
• Customized solutions for various hospitality environments.
• Punctual deployments to meet tight schedules professionally.
• Networking expertise to solve complex issues arising from new applications.

Choose a Right WiFi Solution for Your Business

Zyxel's products seamlessly integrate into various environments. They offer ceiling mount, wall mount, wall plate, and small detector access points for diverse hospitality areas. Guests can enjoy uninterrupted internet access on their mobile devices throughout the hotel.

Zyxel Nebula provides proactive networking management features like WiFi Aid and Wireless Health, which facilitate faster troubleshooting and minimize the need for manual intervention. WiFi Aid proactively identifies potential problem areas, while Wireless Health automatically optimizes connectivity when issues are detected.

WiFi Solution Types:

• Wall-plate AP: Ideal for in-room installations.
• Ceiling-mount AP: Suitable for lobbies and dining areas.
• Smart antenna/dual-mount AP: Versatile for various locations.
• Outdoor AP: Designed for halls and swimming pool areas.

Hotspot WiFi Onboarding Solution

In today's connected world, fast and secure hotspot WiFi is essential for hotels. For locations hosting thousands of guests annually, providing a seamless hotspot service requires an automated process.

Nebula supports various hotspot WiFi onboarding and authentication methods for efficient onboarding and secure connections:

• Click to continue with captive portal: Allows users to agree to WiFi terms of use.
• Nebula Cloud authentication with captive portal: Provides Nebula's built-in authentication.
• Radius server with captive portal: Integrates with third-party AAA services for captive portal authentication.
• Facebook Login: Allows authentication via Facebook accounts.
• Voucher: Enables network access using voucher codes.
• DPPSK (Dynamic Personal Pre-Shared Key): Provides unique keys for wireless network access, also usable for IoT devices.

Giving Guests a Smooth TV Experience

The digital transformation to IPTV has enriched the hotel entertainment ecosystem, replacing old cabling with unified network infrastructure for high-quality TV, video on demand, and WiFi. This centralized system simplifies management.

Digital TV requires an IPTV and an IP set-top-box (STB) for each TV. Modern TVs often have built-in IP STB functionality, reducing costs and simplifying setups.

The Challenges of Transitioning to Smart TV

New integrated Smart TV vendors often lack expertise in networking and IP streaming protocols like IGMP. This can lead to issues like interruptions, screen freezes, and pixilation during multicast streaming.

A Tailor-made Solution for Your Smart TV Transition

Zyxel assists hospitality venues and smart TV brands in transitioning to smart TVs and improving the end-user experience. Zyxel switches feature advanced multicast capabilities that address the limitations of immature smart TV designs.

Delivering a Contactless and Efficient Ordering Process

Mobile Point-of-Sale (mPOS) systems have revolutionized hospitality operations, improving efficiency, providing data analytics, and enhancing the guest experience. Maintaining system uptime is critical to avoid customer dissatisfaction and revenue loss.

Zyxel offers 24/7 fast and reliable connectivity for mPOS applications, featuring supreme WiFi expertise, cloud-based network visibility, management, and advanced security measures.

Solutions and Benefits:

• Effective and proactive network management: Zyxel Nebula provides network visibility and tools like WiFi Aid and Wireless Health to resolve connection issues and optimize the wireless network.
• WiFi expertise: With over 30 years of experience, Zyxel specializes in WiFi connectivity to optimize POS networks.
• Data security protection: Zyxel offers intelligent security solutions to safeguard business networks and data.

Customer Example: Chef Museum Restaurant, Seoul, Korea. Partner: ebaseNET LG U+.

For Cafeterias, Bistros, Clinics

Compact, feature-rich solutions are ideal for cafeterias, restaurants, and clinics with limited space and simpler networking needs. Zyxel's all-in-one hotspot gateway provides basic internet access via WLAN for mobile devices, WiFi hotspot authentication, and billing services.

Features & Benefits:

• Features: BandFlex radio (5 GHz or 6 GHz), integrated server for registration/login, Facebook login, Connect & Protect (CNP) AP security service.
• Benefits for hospitality: Budget-friendly choice, threat detection, content blocking, and application visibility.
• Benefits for hotel guest: Uninterrupted internet access, easy registration.
• Zyxel Nebula: Features WiFi Aid and Wireless Health for issue resolution and network optimization.
• Effective WiFi management: Proactive WLAN optimization and troubleshooting.
• Security: Peace of mind WiFi experience and VPN support for business guests.

Application Scenario: All-in-one UTM Firewall

Product: USG FLEX 200H Next-gen UTM Firewall

• Robust Internet service plus Firewall capabilities.
• Data retention compliance.

Diagram shows a Zyxel USG FLEX 200H firewall connected to an Internet Log Storage device and a WiFi 7 AP, NWA110BE, with a connection to an optional Multi-Gig PoE Switch, XM1915-10EP, for WiFi extension. The diagram also illustrates a typical setup in a cafe environment with guests using mobile devices.

Small to medium venues (Less than 100 rooms)

Providing real-time transmission of IP-based video streaming, voice communications, and multimedia applications is essential for hospitality services. This requires scalable, performant, and stable infrastructure to handle high-bandwidth network applications.

Features & Benefits:

• Features: BandFlex radio (5 GHz or 6 GHz), dual-optimized antenna, managed AP scalability, excellent IPTV support, Zyxel Nebula features (WiFi Aid, Wireless Health), QoS, L3 switch features, full network protection.
• Benefits for hospitality: Budget-friendly choice, smart antenna for optimal signal, proactive WiFi management, resilient and available network for business continuity, enhanced internet safety.
• Benefits for hotel guest: Easy and secure internet access, anytime WiFi connectivity, threat protection, usage time determination, VPN support, hospitality features.

Testimonial: Ing Martin Pagano, General Manager, Telpin, praises Zyxel's price-to-performance ratio and longstanding market presence.

Application Scenario: Medium to Large Venues

Diagram illustrates a network setup for a hotel with multiple buildings, including a USG FLEX 500H firewall, L3 aggregation switches, and various access points (WAX300H, NWA210BE, WAX640S-6E) deployed in guest rooms, lobbies, meeting rooms, and convention centers. It also shows IP cameras and IPTV connections.

Testimonial: Vladimir Karafizov, IT Manager, Kings' Valley Medical & Spa Hotel, highlights the fast, reliable, and easy-to-manage network built with Zyxel technology.

Hotel with branches

Zyxel's Nebula cloud solution is ideal for small-to medium-sized hotels with multiple branches. Nebula allows network administrators to control the entire network with remote accessibility and easy manageability, ensuring instant WiFi connectivity.

Features & Benefits:

• Features: Cloud management, reliable service, remote management, multi-branch monitoring.
• Benefits for hospitality: Zero-touch deployment, free cloud management, intuitive interface for centralized management.
• Benefits for hotel guest: Seamless WiFi Aid and Wireless Health, effective WiFi management, Multi-Gig options for speed, easy internet access.

Testimonial: Zedy Ng, CTO, Katrina Group Ltd., emphasizes Nebula's cost-effectiveness, ease of use, and simplified networking.

Application Scenario: Hotel with Branches

Diagram shows a network architecture for a hotel with multiple branches managed by a Nebula Control Center. It includes USG FLEX 700H firewalls, aggregation switches (XS3800-28, XS1930-12HP), and various NebulaFlex access points (NWA210BE, NWA130BE, WBE660S) deployed across different hotel locations and server rooms.

Testimonial: Salvatore Piraneo, Owner, PSoft sas, praises Nebula's ability to manage access points, switches, and firewalls, and provide real-time support.

Product at a glance: WLAN

• WBE660S: BE22000 WiFi 7 Triple-Radio NebulaFlex Pro Access Point. Offers high speeds (up to 22 Gbps), low latency, 10GbE uplink, smart antenna technology, advanced cellular coexistence, flexible powering options (PoE bt/USB-C), and NebulaFlex Pro for flexible management modes.
• NWA210BE: BE12300 WiFi 7 Dual-Radio NebulaFlex Access Point. Provides high speeds (up to 12.3 Gbps), low latency, BandFlex design (5 GHz or 6 GHz), advanced cellular coexistence, flexible powering options (PoE at/USB-C), and NebulaFlex for license-free cloud management.
• NWA130BE: BE11000 WiFi 7 Triple-Radio NebulaFlex Access Point. Offers high speeds (up to 11 Gbps), low latency, 2x 2.5G Ethernet ports, advanced RF filter, advanced cellular coexistence, and NebulaFlex for license-free cloud management.
• NWA110BE: BE6500 WiFi 7 Dual-Radio NebulaFlex Access Point. Provides high speeds (up to 6.5 Gbps), low latency, BandFlex design (5 GHz or 6 GHz), advanced cellular coexistence, flexible powering options (PoE at/USB-C), and NebulaFlex for license-free cloud management.
• WAX510D: AX1800 WiFi 6 Dual-Radio Access Point. Features 802.11ax, dual-optimized antenna, OFDMA, NebulaFlex Pro for flexible management, and advanced cellular coexistence.
• WAX300H: AX3000 (WiFi 6) Dual-Radio Wall-Plate PoE Access Point. Offers AX3000 speeds, PoE power, 4 Gigabit Ethernet ports, wall-plate design, NebulaFlex Pro for flexible management, and advanced cellular coexistence.
• NWA55AXE: AX1800 WiFi 6 Dual-Radio Outdoor PoE Access Point. Features dual-radio 802.11ax, smart mesh, detachable antennas, IP55 weatherproof rating, and NebulaFlex for cloud management.

Product at a glance: Switch

• XGS4600 Series: 28/48-port GbE L3 Aggregation Switch with 4 10G Uplink. Offers 10G SFP+ uplinks for high-bandwidth applications, physical stacking, dynamic routing, and redundant power supply.
• XS3800-28: 28-port 10G Multi-Gigabit L3 Aggregation Switch. Supports Multi-Gigabit connections, physical stacking, NebulaFlex Pro for management, redundant power supply, and cloud LED indicators.
• XGS2220 Series: 24/48-port GbE L3 Access Switch with 6 10G Uplink. Features 10G uplinks (copper/fiber), physical stacking, PoE++ and PoE+ support, Multi-Gigabit connections, and NebulaFlex Pro for management.
• GS2220 Series: 10/28/50-port GbE L2+ Managed Switch with GbE Uplink. Supports L2 multicast, IGMP snooping, MVR, voice VLAN, NebulaFlex Pro for management, high power budget, and smart fan designs.
• XS1930 Series: 10/12-port 10G Multi-Gigabit Lite-L3 Smart Managed Switch with 2/4 10G Uplink. Supports Multi-Gigabit connections, 5-color LED indicators, NebulaFlex for management, PoE++ support, and smart fan design.
• XMG1930 Series: 24-port 2.5G Lite-L3 Smart Managed Switch with 6 10G Uplink. Features 10G uplinks, Multi-Gigabit support (2.5G and 10G), NebulaFlex for management, PoE++ and PoE+ support, and a high-power budget.
• XGS1935 Series: 24/48-port GbE Lite-L3 Smart Managed Switch with 4 10G Uplink. Offers 10G SFP+ uplinks, web-based management, static routing, PoE models with high power budget, and NebulaFlex for management.

Security: USG FLEX 100H/200H/500H/700H Next-gen UTM Firewall

The USG FLEX H series delivers ultra-fast performance with multi-gig readiness and user-definable WAN/LAN Ethernet ports supporting up to 10 Gbps.

• AI-powered cloud cybersecurity blocks threats and inappropriate behaviors with multi-layered protection, including sandboxing, anti-malware, and filtering.
• High-assurance, multi-layered protection with app patrol, web filtering, anti-malware, IPS, and DNS filtering, even in encrypted traffic via TLS 1.3.
• Optional 802.3at PoE+ enables eco-friendly deployments without AC adapters.
• Reputation Filter automatically blocks compromised IPs, domains, and URLs without affecting network performance.
• Device Insight centralizes network monitoring and access policies, while SecuReporter ensures thorough threat analysis.
• Powerful uOS accelerates system response time with a user-friendly design.
• Nebula, Zyxel's cloud management platform, simplifies configuration and management of multiple network devices to enhance network defense.

Nebula Cloud Networking (NCC)

The Nebula Control Center (NCC) offers a responsive web design and intuitive user interface with light and dark modes.

• Multi-lingual management interface (English, Traditional Chinese, Japanese, German, French, Russian, and more).
• Multi-tenant, multi-site manageability.
• Role-based administration privileges.
• First-time setup wizard.
• Powerful organization-wide management tools.
• Rich site-wide management tools.
• Site-based auto and smart configuration tools.
• Misconfiguration protection against disconnecting NCC.
• Configuration changing alerts.
• Login & Configure auditing.
• Real-time and historical monitoring/reporting.
• Granular device-based information and troubleshooting tools.
• Flexible firmware management.