Tomofree MS11 Electric Scooter User Manual

Using This Manual

This manual contains details of the product, its equipment, and information on operation, maintenance, and other helpful tips for owners. Read it carefully and familiarize yourself with the escooter before using it to ensure safe use and prevent accidents. This manual contains many warnings and cautions concerning safe operation and potential consequences if proper setup, operation, and maintenance are not performed. All information in this manual should be carefully reviewed, and if you have any questions, you should contact Tomofree immediately.

Notes, warnings, and cautions are marked by a triangular caution symbol ⚠ (at the left side) and should be given special care. Users should also pay special attention to information marked with NOTICE.

Keep this manual, along with any other documents included with your scooter, for future reference. All content in this manual is subject to change or withdrawal without notice. Tomofree makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability for any errors or inaccuracies.

Because it is impossible to anticipate every situation or condition that will occur while riding, this manual makes no representations about the safe use of scooters under all conditions. There are risks associated with the use of any scooter that cannot be predicted or avoided, and these are the sole responsibility of the rider.

General Safety

Instructions Pertaining to Risk of Fire or Electric Shock

Important Safety Instructions

WARNING! When using this scooter, basic precautions should always be followed, including:

• Read all instructions before using the product.
• To reduce the risk of injury, close supervision is necessary when the product is used near children.
• Do not put fingers or hands into the product.
• Do not use this product if the flexible power cord or output cable is frayed, has broken insulation, or any other signs of damage.
• This equipment is not intended to be used at ambient temperatures less than -4°F (-20°C) or above ambient temperatures of 113°F (45°C).
• The battery is intended to be charged when the ambient temperature is between 32°F (0°C) and 104°F (40°C). Never charge the battery when ambient temperatures are outside this range.

WARNING! It is your responsibility to comply with all traffic-related laws and to use proper equipment, including appropriate scooter maintenance.

• Observe all local bicycle traffic laws and regulations.
• When riding a scooter, always wear a properly fitted helmet.
• It is your responsibility to familiarize yourself with the local laws, rules, and regulations where you ride and to comply with all applicable laws, including equipping yourself and your scooter as the law requires.
• Unless otherwise stated, a rider's weight and luggage should not exceed 400lbs/181kg.
• Before you ride your scooter, always check to make sure everything is working properly and correctly aligned.
• Be familiar with the controls of your scooter, such as brakes and throttle.
• While riding, remember you are sharing the road or path with others, including motorists, pedestrians, and other riders.
• Ride in designated bike lanes when available and always ride in the direction of traffic.
• Acknowledge and stop at all stop signs and traffic lights.
• When coming to a complete stop, look both ways at street intersections before continuing onward.
• Use official hand signals for turning and stopping.
• Do not ride with headphones.
• Never hold onto another vehicle.
• Do not weave through traffic or make unexpected moves or turns.
• Rules that govern the right-of-way for motorists apply to cyclists. A bicyclist should always be prepared to yield.
• Do not ride while under the influence of alcohol or drugs.
• Avoid riding in bad weather when visibility is obscured, such as dawn, dusk, or in the dark.
• Always be a defensive rider. Always assume that others do not see you and expect the unexpected.
• Always be aware of your surroundings. Be alert and responsive to:
• Motor vehicles of all types and in all directions.
• Unexpected movement of obstacles.
• Nearby pedestrians.
• Children or animals in the area.
• Imperfections of bike paths or paved roads including potholes, uneven surfaces, loose gravel, construction, and debris.
• Warning, hazard, and yield signs.

Wet Weather

It is recommended not to ride in wet weather if avoidable. Ride in wet weather only if necessary. The electric scooter is not meant for use in heavy rain or streams. Never immerse or submerge this product in water or liquid, as the electrical system may be damaged.

• In wet weather, you need to take extra care when operating this scooter.
• Decrease riding speed to help you control the scooter in slippery conditions.
• Brake earlier, as it will take longer to slow down and come to a stop than when operated in dry conditions.
• Take care to be more visible to others on the road; wear reflective clothing and use approved safety lights.
• Road hazards are more difficult to see when wet; proceed with caution.

Night Riding

Riders should exercise extra caution when riding at night. Riders are very difficult for motorists and pedestrians to see in the dark, and in many cases, night riding can be more dangerous than day riding. Individuals of an appropriate age who are aware of the increased risks should take extra care when riding at dawn, dusk, or at night.

Please note that it is important to choose suitable apparel and special equipment when riding in unfavorable conditions to reduce the risk of injury.

Caution! Reflectors and their mounting brackets should be checked regularly to ensure they are clean, straight, and securely mounted. Check to be sure you comply with all local laws about night riding. Always ride slowly when riding at night.

Throttle on Demand

With throttle on demand, you can throttle the scooter from a complete stop. This feature helps give you that extra push when you need it on a steep hill or when hitting multiple stop signs. However, we strongly recommend slowly increasing the throttle when starting.

Assembly and Fit

Correct assembly and fit are essential elements to ensure your bicycling safety, performance, and comfort. We have almost finished assembling the scooter, but we still recommend that you read the manual carefully before riding to familiarize yourself with the structure, performance, usage, etc. of the scooter.

NOTICE: If you do not have the experience, skill, and tools to complete assembly and fit, please feel free to contact Tomofree for support.

Mandatory Equipment and Use Locations

Before riding, ensure you have all required and recommended safety equipment and are following all laws pertaining to the use of an electric scooter in your region. For example, these laws may specify the need for mandatory equipment, use of hand signals, and where you can ride.

Changing Components or Attaching Accessories

The use of non-original components or spare parts can jeopardize the safety of your scooter and void your warranty. The replacement of original components or installation of third-party accessories not from Tomofree explicitly recommended is at your own risk; it may create an unsafe riding condition, damage property, or result in serious injury or death.

Safety Check Before Each Ride

Always check the condition of your scooter before you ride, in addition to having regular maintenance performed. Check the scooter's electrical system, lighting, and braking system, etc. Ensure that the brakes and their system components are free from damage, properly secured, and working correctly. When fully squeezed, both front and rear brake levers should not be touching the handlebar. Take your scooter to a certified, reputable bike mechanic to have the brakes repaired if you find a problem.

General Operating Rules

Notice: Pay special attention to all the general operating rules below before operating your scooter.

• When riding, obey the same road laws as all other road vehicles as applicable by law in your area.
• For additional information regarding traffic/vehicles laws, contact the road traffic authority in your area.
• Ride predictably, in a straight line, and with the flow of traffic; never ride against traffic.
• Use correct hand signals to indicate turning.
• Ride defensively to other road users who may be hard to see.
• Concentrate on the path ahead; avoid potholes, gravel, wet or oily roads, wet leaves, curbs, train tracks, speed bumps, drain gates, thorns, broken glass, and other obstacles, hazards, and puncture flat risks.
• Expect the unexpected, such as opening car doors or cars backing out of driveways.
• Be careful at intersections and when preparing to pass other vehicles or cyclists.
• Familiarize yourself with all the features and operations of the scooter. Practice and become proficient at shifting gears, applying the brakes, and using the throttle in a controlled setting before riding in riskier conditions.
• When braking, apply the rear brake first, then the front brake. If brakes are not correctly applied, they may lead to you losing control and/or falling.
• Maintain a comfortable stopping distance from all other objects, riders, and vehicles. Safe braking distances are based on factors such as road surface and light conditions among other variables.

General Warnings

Like any sport, riding involves risk of damage, injury, and death. By choosing to ride a scooter, you assume the responsibility for that risk, so you need to know and practice the rules of safe and responsible riding and the proper use and maintenance of this scooter. Proper use and maintenance of your scooter reduces risk of damage, injury, and death.

Riding and controlled substances do not mix. Never operate a scooter while under the influence of alcohol, drugs, or any substance or condition.

If you have an impairment or disability such as a visual impairment, hearing impairment, physical impairment, cognitive/language impairment, a seizure disorder, or any other physical condition that could impact your ability to safely operate a vehicle, consult your physician before riding any scooter.

A Note for Parents and Guardians

As a parent or guardian, you are responsible for the activities and safety of your child. If you are carrying a passenger in a child safety seat, they should also be wearing a properly fitted and approved helmet.

Charger Safety Information

• The charger should only be used indoors in a cool, dry, ventilated area, on a flat, stable, hard surface.
• Avoid charger contact with liquids, dirt, debris, or metal objects. DO NOT cover the charger while in use. Store and use the charger in a safe place away from children.
• Fully charging the battery before each use can help extend the life of the battery and reduce the chance of over-discharging.
• DO NOT charge the battery with any chargers other than the one supplied with your scooter purchased directly from Tomofree.
• The charger works on 110/240V 50/60 Hz standard home AC power outlets and automatically detects and accounts for incoming voltage. DO NOT open the charger or modify voltage input.
• DO NOT yank or pull on the cables of the charger. When unplugging, carefully remove both the AC and DC cables by pulling on the plastic plugs directly, and not on the cables.
• The charger is expected to get relatively warmer as it charges. If the charger gets too hot to touch, you notice a strange smell, or any other indicator of overheating, discontinue using the charger and contact Tomofree Support.

⚠ Charge the battery only with the charger originally supplied with the scooter from Tomofree, or a charger purchased directly from Tomofree. Never use an aftermarket charger, which can result in damage, serious injury, or death.

⚠ Failure to follow proper charging procedures can result in damage to your scooter, the charger, or personal property, and/or cause serious injury or death.

Specifications

Product Overview

The scooter features various components labeled for identification. These include:

• Handlebar Area: Headlight switch, Rear brake lever, Speed adjustment controls, Single/dual motor drive selector, Front brake lever, LCD display, Throttle, and Key switch.
• Frame & Body: Folding buckle, Foldable saddle, Horn, LED headlight, Front suspension, Side light, Rear suspension, Mechanical disc brake, and 10" off-road tire.

Dimensional information is also provided, indicating a width of 23.6 inches, a length of 46 inches, and a saddle height adjustable between 36-43 inches, with the saddle itself being 27 inches from the ground at its highest setting.

Installation and Usage Instruction

NOTICE: The following steps are a general guide for assembly and are not a complete manual for all aspects of assembly, maintenance, and repair.

Step 1: Unpack the scooter.

Open the package box. With the help of another person capable of safely lifting a heavy object, remove the scooter from the box. Carefully remove the packaging material protecting the scooter frame and components, as well as the small tool box. Please recycle packaging materials, especially cardboard and foam, whenever possible.

Step 2: Pull out the retaining pin and expand the scooter handlebar tube.

Locate the retaining pin on the handlebar stem. Pull it out to allow the handlebar tube to be extended upwards.

Step 3: Unfold the handlebar and rotate the turn buckle to hold it.

Unfold the handlebar from its folded position. Rotate the turn buckle to secure the handlebar in place.

Step 4: Unfold the saddle and secure the folding buckle.

Unfold the saddle from its stowed position and secure it using the folding buckle.

Step 5: Loosen the buckle and adjust the handlebar to a suitable height.

Loosen the height adjustment buckle on the steering column and adjust the handlebar to a comfortable and safe height. Secure the buckle once the desired height is achieved.

Step 6: Insert the key, turn clockwise to turn on the scooter, and test all functions.

Insert the key into the ignition and turn it clockwise to power on the scooter. Test the lights, horn, brakes, and other functions to ensure they are operating normally.

Brake Lever Adjustment: When the brake is locked, there should be at least 2cm distance between the brake lever and the handlebar.

Step 7: Adjust the speed gear and operate the throttle.

Adjust the speed gear to "1". Slowly turn the throttle to move the scooter forward gently. After adapting to the speed, you can slowly accelerate until you are fully comfortable and in control of the scooter.

How to remove the saddle:

Fold the saddle, unscrew the screw, and then you can pull the saddle out of the pedals.

The DISPLAY:

The display will show the current speed, battery power, total mileage, single mileage, and battery voltage. Press the "M" button to toggle the display content.

Display Indicators:

• BAT: Battery voltage
• ODO: Total mileage
• TRIP: Single mileage

An illustration shows the LCD display with current speed in km/h, trip mileage, and battery status indicator.

Parking, Storage, and Transport

Please follow these basic parking, storage, and transport tips to ensure your scooter is well cared for on and off the road.

• When pushing or carrying the scooter manually, turn off the power to avoid accidental acceleration from the motor.
• Turn the power and any lights off to conserve battery.
• Park indoors when possible. If you must park outdoors in rain or wet conditions, leave your escooter outside for only a few hours and then park it in a dry location as soon as possible to allow all systems to dry out. As with a regular scooter, an escooter used in wet conditions needs more frequent maintenance to prevent rust, corrosion, etc., and to ensure all systems are working safely.
• Locking up your scooter is recommended to ensure it is secure and the chance of theft is reduced. Park indoors; we do recommend you take appropriate precautions to keep your scooter safe from theft.
• When you need to transport the scooter, we recommend putting it in the trunk and fixing it. Unsuitable transportation or fixation may cause the scooter to fall off or be damaged.

Limited Warranty

Tomofree offers a 1-year warranty for most products (some models may have longer warranty periods; see product pages; some parts of the models may have shortened warranty periods, see chart below). This warranty is registered automatically to initial purchasers who order from the official online shop tomofree.com and authorized stores.

If a defect arises during the Warranty Period, Tomofree will, at its options:

• Send new parts to replace the defective parts. Most parts are fairly easy to replace with guide instructions.
• Exchange the affected product with a functionally new product or equivalent in performance.

How to Submit a Warranty Application?

Please note that before any warranty claim, send an email to support@tomofree.com, including proof of purchase, product photos, and a description of the problem. Tomofree will verify and confirm. After obtaining verification and confirmation, send the product back. Otherwise, Tomofree has the right to deny warranty legitimacy. Tomofree will inspect the product as soon as possible after receiving it and repair it for you.

Parts Warranty Regulations