Yealink SIP-T57W BG Admin Guide

Adding Yealink SIP-T57W to the BG Admin

Accessing the CommPortal BG Admin interface

To configure BG lines and manage their lines and services, a BG Administrator should log in to the CommPortal BG Admin interface using a separate login page for regular users. For example, a BG Administrator might log in at https://commportal.airespring.com/bg. The BG Administrator login page directs the administrator to the BG Administrator section of the default web UI.

CommPortal is supported on the latest versions of all major browsers and operating systems, including:

• Microsoft Internet Explorer version 11
• Edge
• Firefox version 3 or later
• Google Chrome (Windows only)
• Safari version 5 or later (Mac OS X only)

It is supported on the following operating systems:

• Microsoft Windows Vista
• Microsoft Windows 7
• Microsoft Windows 8
• Microsoft Windows 10
• Mac OS X 10.6
• Snow Leopard and later. Note: Some features may only be supported by later versions. JavaScript must be enabled.

Logging into CommPortal BG Admin

The following shows a sample CommPortal login page.

Figure 1: CommPortal Login Page. A web form interface titled 'CommPortal Web' with input fields for 'Email/Number' and 'Password', a 'Login' button, a 'Remember me on this computer' checkbox, and a 'Reset Password' link.

To log into CommPortal, follow these steps:

1. Enter a phone number with administrative access.
2. Enter the password.
3. Click on Login.

If this is your first time logging in, you will be prompted to change your password.

Using CommPortal BG Admin

Once logged into CommPortal, you will see the Business Group Administrator's homepage.

Figure 2: CommPortal Business Group Administrator homepage. The interface features a left-hand navigation menu containing Home, Groups, Hunt Groups, Call Pickup Groups, All Lines, Users, Attendants, Group Access, Phones, Services, Short Codes, Call Analytics, Music on Hold, Meeting Licenses, Misc. Settings, Help, and Send Feedback. The main content area displays various icons representing different administrative functions.

Click on the 'Phones' section in the left-hand side menu to view different departments, which is useful for customers with multisite locations.

Building a new phone profile for users

Select a department if the phone model to be added is specific to one location. If the profile is to be used for the entire business, leave this field blank. Click on 'manage your phone profile'.

On the next screen, select 'Create a new profile' at the bottom of the page. Then select 'Yealink SIP-T57W'. The profile will then be created on the BG Admin.

Manage your phones section displays images of Yealink SIP-T53/T53W, Yealink SIP-T54W, and Yealink SIP-T57W phones, each with an 'Edit' button.

Programmable keys – Line key

The Line Keys capabilities

Click on 'edit' to display the programming soft keys option.

Keys 1 through 29 will list the following options:

• None – This is used when a key is not assigned a function.
• Line – Configures the LineKey and the desired soft action.
• Directed Pickup – Configures the key as a speed dial to pick up calls ringing on a particular line. Enter the extension number to pick up calls for in the provided box.
• Directory – Configures the key to display the phone's contact list. Note: This feature is specific to Aastra phones.
• Do Not Disturb – Configures the key to enable or disable Do Not Disturb mode.
• Enhanced Call Park – Configures a key to park and monitor a specific orbit.
• Enhanced Monitor Extension – Allows monitoring of another user's phone activity.
• Group Pickup – Configures the key as a speed dial for the Group Pickup service.
• Hold – Puts an active call on hold.
• Intercom/PTT – Configures the key to launch a paging call.
• Last Caller ID Erasure – Configures the key as a speed dial to call the access code that clears the network list of recent calls.
• Paging List – Displays and accesses subscribed paging groups.
• Park Call – Parks the call into a system-generated park orbit. Upon transfer, the system will echo the selected park orbit the call is placed into.
• Retrieved Parked Call – Retrieves a parked call from a specified orbit. The access code can be changed to *54.
• Speed Dial – Configures the key as a speed dial. Enter the number to call in the provided box.
• Transfer – Configures the key to transfer a call.
• VoiceMail – Configures a key to access voice mail.
• Log Out – Used for Hotdesking/Hoteling. Login via CommPortal credentials.
• Custom Key – Assigned by the Service Provider for special functions not currently available in the profile.

You can enter a label for the key. If your phone has a display next to the key, this label will be shown on the phone display. After finishing key configuration, click OK. The phone display will update with the new key assignment after the next reboot or nightly configuration pull.

Paging groups

You can create and listen to up to 10 paging groups by adding the IP address. If you enter the IP address, you will receive the pages.

Note: Some images in this section may appear out of place; this section is intended to describe Paging Groups setup.

Screenshot of the Yealink SIP-T57W edit settings interface, showing programmable keys with various assigned functions. The 'Paging groups' section explains how to create up to 10 groups by adding an IP address.

Features

Key Capabilities

If the BG admin wishes to disable certain functions, it reduces the list of available pull-down options.

Screenshot of the 'Key Capabilities' section, showing options like 'Line', 'Directed Pickup', 'Directory', 'DND', 'Enhanced Call Park', 'Group Pickup', 'Hold', 'Intercom/PTT', 'Last Caller ID Erasure', 'Paging List', 'Retrieve Parked Call', 'Speed Dial', 'Transfer', 'VoiceMail', each with 'Disabled/Enabled' toggles and 'Default' or 'SP Admin' settings.

Customizable Features

In this section, you can customize:

• General settings
• Dial Plan
• VoiceMail
• Call Waiting
• Call Log
• Transfer
• Screensaver
• Directory
• Handset settings
• And more.

You can hover over each feature for a help section that provides more information. If the Digitmap needs to be changed, you can do so by accessing the Dial Plan option.

Screenshot of the 'Features' section within the Yealink SIP-T57W edit settings, listing various configurable options such as General, Dial Plan, VoiceMail, Call Waiting, Call Log, Transfer, Conference, BLF, Intercom, Hotline, and more, with associated settings.

Preferences

In this section, you can customize:

• General Settings: Enable page tips, set the maximum number of calls per line key, and enable/disable call transfer using a line key or conference key via soft keys.
• Time and Date: Set time format (24 or 12 hours), date format, and other related settings.
• Call Display: Enable avatar display, show call party information, and configure the display method.
• Display: Configure LCD screen intensity when the phone is active or inactive, backlight time, background and expansion image, and LCD screen contrast.
• Power LED: Enable or disable the power LED flash for missed calls, talk/dial power (on when busy), ring power light flash, voice/text mail power light flash, and hold/held power light.
• Ring Tone: Configure ring type and system ringtone resources. Note: Ring settings may be overridden if the incoming call includes an alert-info indicating long distance, local, or intra-business calls.
• Headset: Activate/deactivate the headset key before a call, enable/disable the dual headset jack. Configuring the headset key and ring device for the headset. Dual headset settings establish two-way audio to the RJ9 connected headset and put the USB connected headset in a listen-only mode.
• Voice: Enable or disable the AEC (Acoustic Echo Canceller) feature.
• Input Methods: Specify the default input method for searching and editing contacts (alpha, numeric, caps, lower case). Configure the access URL for the input method and delete uploaded input method files.

Networks

In this section, you can customize:

• PC Port: Enable or disable the PC (LAN) port.
• VLAN: Enable or disable VLAN for the phone port and PC. Configure VLAN ID and Priority for the Port and PC. Enable or disable the DHCP VLAN discovery feature on the IP phone. Configure the DHCP option from which the IP phone obtains VLAN settings, or set a desired VLAN if not provided by the DHCP server or LLDP-MED.
• Port Link: Configure the transmission method and speed of the Internet for the PC port.
• QoS: Configure the DSCP for voice and SIP packets.

Line 1 - 16

Over this section, you will be able to customize User Information, Auto Answer, Ring Tone, Voicemail, and Call Features.

Free settings

Over this section, you will be able to customize setting names and values.