Manuals+

Avaya Agent for Desktop Release Notes

Discover the latest updates and enhancements for Avaya Agent for Desktop.

Overview

Avaya Agent for Desktop is a client application designed for contact centers, enabling agents to manage incoming and outgoing calls, adjust work states, and control various user interface elements. Administrators have control over the application's configurations and settings.

This software supports multiple platforms and is optimized for various use cases, including:

  • Virtual Desktop Infrastructure (VDI): Delivering real-time media with VDI support for thin clients running Linux and Windows operating systems.
  • Standalone Contact Center Client: A comprehensive solution for contact center agents, usable on Windows and macOS.
  • Media Client with Oceana Workspaces: Integration with Avaya Workspaces for Elite for enhanced call handling.
  • Shared Control with Next Generation Hard Phones: Features like the J179 series phones.

Avaya Agent for Desktop utilizes Avaya Aura® Communication Manager for storing station configurations and managing agent profiles, with an option to use Avaya Control Manager.

Key Features and Enhancements

This release includes significant updates across various versions:

  • Version 1.7.41.9: Introduces a "Main Window X Preferences" option for minimizing the application to the taskbar or notification area.
  • Version 1.7.39.3: Enhances user experience with immediate network disconnect notifications and configurable reconnection timers.
  • Version 1.7.39.1: Allows administrators to manage network messages and auto-recovery settings via installer parameters.
  • Version 1.7.38.1: Provides agents with control over agent state management during login and failover, and administrators can configure 4096-bit key support.
  • Version 1.7.35.1: Enables users to broadcast and view presence information.
  • Version 1.7.34.1: Collected digits are now obtained from UUI.
  • Version 1.7.31.1: Users can customize call history filters, and administrators can configure network disconnect alerts.
  • Version 1.7.30.1: Supports using "collect digits" as a screen pop parameter and offers enhanced logging options.

For a comprehensive list of new features, enhancements, and fixed issues across all supported versions, please refer to the detailed sections within this document.

Interoperability

Avaya Agent for Desktop is designed to work seamlessly with various Avaya Aura servers (SIP and H.323), Avaya Desk phones, clients, and third-party platforms, including virtual desktop infrastructure.

Deployment and Configuration

Detailed guidance on deployment and configuration is available within this document.

PDF preview unavailable. Download the PDF instead.

AvayaAgentfor ReleaseNotes1.7.41.9 Microsoft Word for Microsoft 365

Related Documents

Preview Avaya Aura 7.1.x.x Release Notes: Comprehensive Guide
Explore the Avaya Aura 7.1.x.x Release Notes, detailing new features, fixes, and known issues for Avaya Aura Communication Manager, Session Manager, and System Manager. This document provides essential information for users and administrators.
Preview Avaya Aura Communication Manager System Capacities Table
This document details the system capacities for Avaya Aura Communication Manager, covering various releases and configurations. It includes information on IP endpoints, trunks, call center features, and platform specifications, providing a comprehensive overview for system planning and deployment.
Preview Avaya Agent for Desktop Troubleshooting Guide
A comprehensive troubleshooting guide for Avaya Agent for Desktop, release 1.7.30.1, covering common issues, error scenarios, and solutions related to auto-answer, dialing rules, Avaya Aura Communication Manager, credentials, UX, greetings, WebLM, and common problems.
Preview Avaya Contact Center Select 7.1.1.0 Release Notes - Technical Documentation
Detailed release notes for Avaya Contact Center Select version 7.1.1.0, covering software information, installation, configuration, known issues, and troubleshooting for enterprise contact center solutions.
Preview Avaya Contact Analyzer Administration Guide
This guide provides comprehensive instructions for administering the Avaya Contact Analyzer, including user and role management, data considerations, and troubleshooting.
Preview Avaya Aura Contact Center 7.1.1.0 Release Notes
Comprehensive release notes for Avaya Aura Contact Center version 7.1.1.0, covering software details, installation guides, required updates, optional updates, switch software support, known issues, and troubleshooting for enterprise contact center deployments.
Preview Avaya Call Management System (CMS) R18.1.0.4 Release Notes
Detailed release notes for Avaya's Call Management System (CMS) R18.1.0.4, covering bug fixes, new features, platform support, and installation information for enterprise communication environments.
Preview Deploying Avaya Oceana® Solution: Installation and Configuration Guide
A comprehensive guide detailing the preparation, installation, and configuration of the Avaya Oceana® Solution, designed for IT professionals and system administrators. Covers planning, cluster deployment, and component setup for advanced customer engagement.