Fujitsu Storage Celvin NAS: Transition from Fujitsu Firmware to QNAP QTS

Foreword

The pace of technological advancements and threats keeps accelerating. To ensure customer NAS devices remain compatible in rapidly changing IT environments and secure against malicious software and attack vectors, frequent firmware updates are essential. Fujitsu Technology Solutions GmbH and QNAP Systems Inc. have partnered to offer a transition from the current Fujitsu firmware to the QNAP firmware called QTS. This provides customers with more direct access to the latest developments for these NAS products.

Affected Products

Affected Product(s): FUJITSU CELVIN NAS: Q805, Q905, QR806, QR1006, QE705, QE805, QE707, QE807

Affected Version(s): FW 4.3.4.0931

Supported Products and New Naming

With the latest QNAP QTS Firmware, users can expect various feature enhancements, bug fixes, and security improvements compared to the currently available Fujitsu Firmware. Please note that after the transition, the product name and model will change according to the following table:

Before the Transition

Due to various differences in features, architecture, and configuration between Fujitsu Firmware and QNAP QTS, users are strongly advised to perform a full re-initialization directly after the transition. Failure to do so may result in issues connecting to iSCSI targets and problems with other applications.

A backup of all user data on the NAS is necessary before starting the transition! Fujitsu Technology Solutions GmbH and QNAP Systems Inc. will not accept responsibility for the loss of or recovery of any data.

Re-initialization Notes

Re-initialization means that any data on the NAS is deleted, and the NAS will start its initial configuration wizard. Configuration files created via "Back up System Settings" under Fujitsu firmware will not work properly after the transition.

• RAID: Will need to be re-established.
• Apps: Will need to be re-installed and configured.
• Licenses: Will need to be transferred or re-activated.
• Users / User Settings: Will need to be re-created and configured.
• User groups: Will need to be re-configured (including LDAP or AD).
• QSync: Will need to be re-connected and configured.
• Web server: Will need to be re-established and configured.
• iSCSI LUN & Targets: Will need to be re-established and configured.

After transition from Fujitsu firmware to QNAP QTS, it is not possible to reverse back to Fujitsu firmware.

License Transfer

To use existing top-up licenses for Surveillance Station bought from https://license.qnap.com, it is important to de-activate the licenses before the transition. Open the Surveillance Station App, navigate to License Management, click the Deactivate button, and follow the steps. For help with License Transfer, please contact QNAP support (refer to section QNAP Resources below).

Support & Warranty

Fujitsu Service Desk provides support for any issues within warranty, regardless of the firmware loaded on the device. To contact, please visit www.fujitsu.com/fts/contact/servicedesk. For warranty information, please visit https://support.ts.fujitsu.com/IndexWarranty.asp. For any issues related to Apps or Licenses after the transition, please contact QNAP support (refer to section QNAP Resources below).

List of Differences After Transition

• Additional features and services.
• Easy check for firmware updates and more convenient installation via "Live Update".
• Optional access to QTS Beta program.
• Dashboard News will be maintained by QNAP.
• 3rd party Apps available in App Center.
• Extended Help Center.

For QNAP App Center and other QNAP services, QNAP terms and conditions apply.

Transition Instructions

1. Read the chapter "Before the transition" carefully and make sure all data is backed up!
2. Please uninstall the "Fujitsu Qfinder", and install the "QNAP Qfinder Pro". You can download it via the following link: https://www.qnap.com/de-de/utilities/essentials.
3. Install the latest Fujitsu firmware on your NAS. Firmware version must be 4.3.4.0931 before proceeding. Please refer to www.fujitsu.com/fts/download to download the latest version if necessary.
4. Download the related QNAP transition firmware file for your model:
   • Q805 / Q905: http://download.qnap.com/Surveillance/Fujitsu_download/TS-X53_20200214-4.4.1.1216.zip or https://download.qnap.com/Storage/TS-X53/TS-X53_20200214-4.4.1.1216.zip
   • QR806 / QR1006: http://download.qnap.com/Surveillance/Fujitsu_download/TS-X63U_20200214-4.4.1.1216.zip or https://download.qnap.com/Storage/TS-X63U/TS-X63U_20200214-4.4.1.1216.zip
   • QE705 / QE805: https://download.qnap.com/Storage/TS-X31/TS-X31_20200422-4.3.6.1286.zip
   • QE707 / QE807: http://download.qnap.com/Surveillance/Fujitsu_download/TS-131P_231P_431P_X31%2B_20200214-4.4.1.1216.zip or https://download.qnap.com/Storage/TS-X41/TS-131P_231P_431P_X31+_20200214-4.4.1.1216.zip
   (Extract the ZIP file after download is completed)
5. Download the ZIP Files containing the included Fujitsu_to_QNAP_0.3.qpkg and extract it: https://support.ts.fujitsu.com/indexdownload.asp?Softwareguid=7f0733cf-0fc3-43c2-879a-3c5da2ff62e9
6. Open the App Center and install the Fujitsu_to_QNAP_0.3.qpkg.

   Screenshot description: The QNAP App Center interface is shown. An 'Install Manually' button is visible, and a file dialog is open prompting to select the 'Fujitsu_to_QNAP_0.3.qpkg' file.

7. Open Control Panel > System > System Logs to check if the QPKG is installed correctly.

   Screenshot description: The QNAP Control Panel System Logs are displayed. Entries indicate the successful installation of the 'Fujitsu_to_QNAP' model transformation package and a model name change from QR1006 to TS-X63U.

8. Open Control Panel > System > Firmware Update. Click "Browse" and provide the downloaded .IMG file, then click "Update System".

   Screenshot description: The QNAP Control Panel Firmware Update section is shown. The current firmware version is displayed, and buttons for 'Browse...' to select a firmware file (e.g., TS-X63U_20200214-4.4.1.1216.img) and 'Update System' are visible.

9. Follow the on-screen instructions to install the new firmware. Restart the system for the new firmware to take effect.
10. Navigate to Control Panel > Backup / Restore > Restore to Factory Default and click on "Reinitialize NAS".

    Screenshot description: The QNAP Control Panel Backup/Restore section is displayed. Options include 'Restore Factory Defaults & Format All Volumes', 'Reset Settings', and 'Reinitialize NAS'. The 'Reinitialize NAS' button is highlighted.

11. Follow the on-screen instructions to reinitialize the NAS.

Additional Information

QNAP Resources

• QNAP Support: https://www.qnap.com/en/support-ticket
• QNAP User Manual: https://docs.qnap.com/nas/
• QNAP Tutorials: https://www.qnap.com/en/how-to/tutorial
• QNAP Downloads: https://www.qnap.com/en/download
• QNAP Compatibility Lists: https://www.qnap.com/compatibility
• QNAP App Center: https://www.qnap.com/en/app_center
• QNAP Utilities: https://www.qnap.com/en/utilities/essentials
• QNAP Security Advisories: https://www.qnap.com/en/security-advisory
• QNAP Product Support Status: https://www.qnap.com/en/product/eol.php
• QNAP NAS Community: https://forum.qnap.com

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