[FAQTitle] | Jabra Link 950 USB-C | FAQ | Jabra SupportWhy does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra Link 950 USB-C | FAQ | Jabra Support
Instructions for Jabra models including: Link 950, USB C Adapter, Link 950 USB C, Adapter, Link 950 USB C Adapter
27 août 2022 — Confirm successful installation. Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel ...
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DocumentDocument10/09/2022 23:45 Jabra Link 950 USB-C Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? Compatible Mitel/Shoretel softphones Mitel/Shoretel Communicator v.14, 15 Mitel/Shoretel Connect Onsite Confirm successful installation Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration. 1. In the Control Panel, click Phone and Modem. 2. On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot. https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f69a778e76c96f Page 1 of 3 10/09/2022 23:45 3. Click Configure. The ShoreTel Remote TSP dialogue opens. 4. In the Provider Usage section, verify that Use this service provider https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f69a778e76c96f Page 2 of 3 10/09/2022 23:45 (enable) is selected. 5. If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer. 6. Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen. https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f69a778e76c96f Page 3 of 3