HOMPANY SmartVac 11 Cordless Vacuum Cleaner

Warranty

The 2-Year Limited Warranty

Your HOMPANY machine has a 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the HOMPANY Instruction Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your machine is in proper operating condition during the warranty period.

What is Covered?

According to the requirements outlined in this instruction manual, subject to the following conditions and exclusions. Only applies to purchases made from authorized retailers of HOMPANY. This warranty will only be valid if the machine is used in the country in which it was sold.

What is Not Covered?

HOMPANY shall not be liable for costs, damages or repairs incurred as a result of:

• Machines purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the HOMPANY Instruction Manual.
• The machines are used for commercial or rental purposes in addition to normal domestic use.
• Use of parts not in accordance with the HOMPANY Instruction Manual.
• Use of parts and accessories other than those produced or recommended by HOMPANY.
• External factors unrelated to product quality and use, like accidental water damage.
• Repairs or alterations carried out by unauthorized parties or agents.
• Normal wear and tear, including Dust Cup, Belt, Filter, HEPA, Brush Roller, and Power Cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer's instructions or failure to turn the brush roller off when necessary.
• Reduction in battery discharge time due to battery age or use.

How to Claim?

Please keep your proof of purchase. To make a claim under our Limited Warranty, you need to provide your original purchase receipt with the purchase date and order number on it. All work will be carried out by HOMPANY or its authorized agency. Any replaced defective parts will become the property of HOMPANY. Service under this warranty will not extend the period of this warranty.

If your machine is not functioning properly, or you still have any questions after reading this manual carefully, please feel free to contact us, we will try our best to provide you with a satisfactory solution.

Email to HOMPANY Official Customer Service:

• EN: support@hompany.top
• EU: service@hompany.top

We are always here to help you for any questions.

Languages Available

This manual is available in multiple languages:

• English
• Deutsch
• Français
• Italiano
• Española

Scan the QR code for EN warranty activation.

Scan the QR code for EU warranty activation.

1. Important Safety Warning

ATTENTION: Before using this machine, please read all instructions in the manual and cautionary markings on the machine carefully.

1.1 Precautions When Using

• This HOMPANY machine is not intended for use by persons (including children) with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the machine by a person responsible for their safety.
• Use only as described in this HOMPANY Operating Manual. If the machine is not working as it should, if it has received a sharp blow, if it has been dropped, damaged, left outdoors, or dropped into water, do not use and contact the HOMPANY Support Team.
• Suitable for dry locations ONLY. Do not install, charge or use this machine outdoors, in a bathroom or within 10 feet (3 meters) of a pool. Do not use on wet surfaces and do not expose to moisture, rain or snow.
• When using this machine, please keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the hose, aluminium alloy tube or other accessories at your eyes or ears or put them in your mouth.
• Do not use to pick up hard objects, such as glass slag, needles, nails, etc. [Electric Shock Hazard]
• Do not touch the charger with wet hands to avoid electric shock.
• Use only HOMPANY recommended accessories and replacement parts.
• Do not use without the dust cup and filter(s) in place.
• When removing or replacing a motorized brush bar, be careful not to pull the power button until the cleaner head has been reassembled.
• Do not water or spill liquid onto the vacuum cleaner. If that happens, it will increase the risk of electric shock. [Electric Shock Hazard]
• Use extra care when cleaning on stairs.
• Please do not use the vacuum cleaner to suck the detergent, kerosene, soot, wet dust, water, sewage, matches and other items.
• Please do not use a vacuum cleaner to suck up small particles such as cement, gypsum powder, wall powder, or large objects such as toy paper balls, otherwise it will cause the vacuum cleaner to block and the motor to burn out.

1.2 Notes on the Battery Pack

• Do not throw the battery pack away, and it should be safely disposed of in accordance with local regulations.
• Do not use a battery pack or machine that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not incinerate batteries or expose to high temperatures, as they may explode.
• The battery is a sealed unit and under normal circumstances poses no safety concerns. In the unlikely event that liquid leaks from the battery, do not touch the liquid as it may cause irritation or burns, and observe the following precautions:
• Skin contact: Can cause irritation. Wash with soap and water.
• Inhalation: Can cause respiratory irritation. Expose to fresh air and seek medical advice.
• Eye contact: Can cause irritation. Immediately flush eyes thoroughly with water for at least 15 minutes. Seek medical attention.
• Disposal: Wear gloves to handle the battery and dispose of immediately, following local ordinances or regulations.
• When the battery pack is not in use, keep it away from paper clips, coins, keys, nails, screws or other small metal objects that could make a connection from one terminal to another.

1.3 Notes on Charging

• Before use, check the charger cord for signs of damage or ageing. A damaged or entangled charger cord increases the risk of fire and electric shock. [Electric Shock Hazard]
• Never modify the charger in any way.
• The charger has been designed for a specific voltage. Always check that the mains voltage is the same as that stated on the rating plate.
• Unplug the charger when not in use for extended periods.
• When your vacuum cleaner is fully charged, needs to be cleaned or repaired, please unplug the charger in time and do not pull the power cord directly.
• Do not pull the cord to disconnect from a socket; grasp the plug and pull to disconnect.
• Don't wrap the cord around the charger when storing.
• Please fully recharge the battery when first used or used after long time storage. If the product is not used for a long time, please make sure the battery is recharged and used each three months at least.
• If smoke or fire occurs during charging, unplug the charger immediately, and use a fire extinguisher to put out the fire. Do not use water to extinguish the fire, it will increase the risk of electric shock. [Electric Shock Hazard]
• Follow all charging instructions and do not charge the battery pack or the machine outside of the temperature range specified in the instructions. Charging improperly or at a temperature outside of the specified range may damage the battery and increase the risk of fire. To ensure maximum battery life, HOMPANY recommends the following:
• When not in use, the machine should be stored at room temperature. Recommended range: 64°F (18°C) to 82°F (28°C).
• The ambient temperature range for operation and charging should be 50°F (8°C) to 86°F (35°C).

1.4 Storage and Maintenance Precautions

• Please store the product under cool and dry environment. Please avoid long-time sunshine on the product.
• The charger must be removed from the socket before removing the battery, cleaning or maintaining the appliance.
• Please use a dry cloth to clean the vacuum cleaner. Please do not use gas or liquid that can make the surface cracked or color faded.
• Do not apply any fragrance or scented product to the filter(s) of this machine. The chemicals in such products are known to be flammable and can cause the machine to catch fire.
• Do not carry out any maintenance other than that shown in this manual, or advised by the HOMPANY Support Team.
• Do not disassemble the machine as incorrect reassembly may result in an electric shock or fire. Contact the HOMPANY Support Team when a service or repair is required.

Save These Instructions

• [No open flames symbol] Do not use near open flames.
• [No heat sources symbol] Do not store near heat sources.
• [No water/liquids symbol] Do not pick up water or liquids.
• [No burning objects symbol] Do not pick up burning objects.
• [No hand near brush symbol] Do not put hands near the brush bar when the machine is in use.
• [No cooker symbol] Do not place on or near the cooker.

2. Package Content

Please check and confirm the accessories and parts according to the following sheet before using.

3. Overview & Accessories

3.1 Overview

Diagram showing the main components of the vacuum cleaner:

• 1. Digital Display Screen
• 2. Switch Button
• 3. Battery Pack
• 4. Battery Pack Release Button
• 5. Dust Cup
• 6. Dust Empty Release Button
• 7. Dust Cup Release Button
• 8. Main Body Release Button
• 9. Adjustable Extension Tube
• 10. Tube Telescopic Button
• 11. Motorized Brush Head Release Button
• 12. Motorized Brush Head
• 13. LED Light
• 14. 2 in 1 Roller Brush

3.2 Digital Display Screen

A circular display showing battery percentage, suction modes (MIN, MID, MAX), and indicators:

• A: Full cup reminder
• B: Floor brush blocked indicator
• C: Suction mode indicator (MID/MAX/MIN)
• D: Suction adjust button
• E: Remaining battery power
• F: Working indicator

3.3 Accessories

• 1. 2 in 1 Upholstery Brush: Brush retractable design can help you remove dust and hair from both upholstered furniture and hard surface furniture.
• 2. Long Crevice Nozzle: Remove dust on hard to reach areas like windows, bed feet, gaps between tables and chairs, etc.
• 3. Hair Cleaning Tool: Remove hair, rubbish and micro dust on the brush shaft to keep the brush head clean.
• 4. Wall Mount Plate: Hold the vacuum on the wall-mount plate for easy storage and battery charging.
• 5. 2 in 1 Roller Brush: Remove dust, debris and hair from hard floors, carpets and velvet.

4. Assembling & Wall Mounting

4.1 Product Assembling

4.1.1 Install the Battery Pack

Diagram showing how to attach the battery pack to the main body of the vacuum cleaner.

4.1.2 Install the Extension Tube

Diagram illustrating the connection of the extension tube to the main body and the cleaning head, with indicators for secure attachment.

4.1.3 Install Desired Cleaning Accessory

Diagram showing how to attach various cleaning heads to the extension tube or main body.

4.2 Wall-Mount Plate

The vacuum cleaner cannot stand on its own. Fix the wall-mount plate to the wall securely with the screws provided by HOMPANY.

WARNING:

• Please make sure there is no gas, water or electrical cables and wires behind the mounting area.
• To avoid the dock dropping down, please make sure it must be installed firmly.

Diagram showing two steps for wall mounting, emphasizing secure installation.

5. How to Use

Before Use, Make Sure That:

• The battery is fully charged and fixed in place.
• The dust cup and filters are cleaned, dried, and fixed in place.

5.1 Start to Work

Press the switch button, the appliance will start to work. Press the button again to shut down the appliance.

5.2 Select Cleaning Mode

The vacuum cleaner operates in different modes:

• Boot into "MID" Mode.
• Touch the "UP" Key to set to "MAX" Mode.
• Touch the "UP" Key again to switch to "MIN" Mode.

Diagrams showing the digital display for MID, MAX, and MIN suction modes.

6. Charging Methods

6.1 Charging Methods

There are three ways to charge the battery:

• 1. Remove the Battery Pack and Charge it Separately: Diagram of the battery pack connected to a charger.
• 2. Connect the Main Body to Charge: Diagram of the main vacuum body connected to a charger.
• 3. Hang on the Wall Mount to Charge: Diagram showing the vacuum mounted on the wall dock with the charger connected.

6.2 Battery Indicator

6.2.1 Charging Indicator

The battery indicator light will be flashing blue when being charged and turn solid blue when the battery is fully charged.

• The number on the display represents the remaining power.
• When charging, the power indicator on the display changes with the battery power, and the battery icon continues to flash.
• When fully charged, the battery indicator on the display goes out, and the battery icon stops flashing and remains green.

Diagrams showing the battery level display during charging.

6.2.2 Low Battery Level Indicator

• When the battery level is under 15%, the battery indicator on the screen will start to flash in red. The vacuum cleaner should be charged as soon as possible.
• When the battery power is less than 30%, the battery indicator on the screen flashes red for 30 seconds after the vacuum cleaner is turned off and then goes out. The vacuum cleaner should be charged as soon as possible.

Diagrams illustrating the red flashing indicators for low battery levels.

6.3 Abnormal Indicator

• When the brush roller is blocked, the LED light on the electric floor brush goes out, and the red brush roller indicator blinks for 6 seconds and then goes out.
• When the host is blocked, the red cup full reminder flashes for 30 seconds and then goes out.
• When using an adapter not provided by HOMPANY, the battery indicator and battery icon will turn red, blinking for 60 seconds and then go out.

Diagrams illustrating abnormal indicators.

7. Maintenance

Please clean it regularly to prolong the service life of the vacuum cleaner.

7.1 Main Body Cleaning

• Turn off the power before cleaning the body.
• Please use a neutral detergent, wipe the body with a half-wet cloth.
• Please avoid sun exposure and store in a cool and dry place.

7.2 Dust Cup Cleaning

7.2.1 Empty the Dust Cup

• Press the dust cup release button to empty the dust.
• When using, if the garbage in the dust cup exceeds the MAX line, please empty it in time.

Diagrams showing the dust cup emptying process and indicating the MAX line.

7.2.2 Clean the Dust Cup

Press the dust cup release button to remove the dust cup, then take out the sponge, HEPA filter, and the stainless steel filter in turn.

Diagrams showing the disassembly of the dust cup and its components for cleaning.

7.3 Filter Cleaning

Note: Wash the filters with cold water at least once every month.

• Filter sponge and HEPA filter can be rinsed with water to remove dust.
• Please ensure the filters are completely dry before reassembly.

Diagrams illustrating filter cleaning: rinsing (1 minute), drying (24 hours), with icons indicating:

• [No washing symbol] Do not wash the stainless steel filter.
• [No water symbol] Do not wash the main body.
• [No drying symbol] Do not dry the stainless steel filter with heat.
• [No heat symbol] Avoid direct sunlight/heat for drying.

7.4 Brush Roller Cleaning

Note: After long periods of use, the bristle may be jammed by hair or similar build-up. It's recommended to clean the brush roller periodically to ensure efficient operation and maintain suction.

• Remove the brush roller, gently clean the motorized brush window and suction mouth.
• Remove the debris wrapped around the roller with the HOMPANY Hair Cleaning Tool, then flush with water.
• Insert the brush roller into the motorized brush window, push down the cover until it securely in place. (Please make sure the brush roller is completely dry before using.)

Diagrams showing the brush roller cleaning process, including drying (24 hours).

8. Specification

9. Troubleshooting

Contact Us

If you have any questions, please email support@hompany.top or service@hompany.top. We will get back to you within 1 business day.

Certifications: CE, FC, ROHS.

Made in China.