Panasonic TPA60 & TPA65 Quick Reference Guide
Last updated: July 2019
This guide applies to both the TPA60 & TPA65 phones. Configurations vary, and screen displays may not reflect your phone. For more information, contact your Rogers Business Support Representative.
KX-TPA60: Viewing your phone keys and hardware
1. Ringer/Charge/Message Indicator
The Ringer/Message Indicator is active when an incoming call arrives; the indicator blinks in accordance with the LED pattern setting.
| Status Colour | Light Pattern | Meaning |
|---|---|---|
| [Red] | [On Light] | Charging |
| [Slow Flashing Light] | A new missed call or Voicemail | |
| [Quick Flashing Light] | Incoming call | |
| [Off] | - | Full charge or the handset is not connected to the charger |
2. Headset Jack
Headsets with a 2.5 mm mini pin jack can be used with this unit. (Not all operations with the headsets can be guaranteed.)
3. Talk/Speakerphone Key
The [Talk Key] is used to make or answer calls, or toggle between Receiver mode and Hands-free mode during a conversation. Note: During a conversation using a headset, Hands-free mode does not work.
4. Navigator Key
The [Navigator Key] includes four arrow keys and a center key. The arrow keys are used to adjust the ringer/receiver volume or move the cursor to select an item. The center key is used to confirm a selection.
If in standby mode, pressing the keys below perform the following functions:
- [Left Arrow]: Used to display the Incoming call log.
- [Up Arrow]: Used to adjust the ringer volume.
- [Right Arrow]: Used to open the phonebook.
- [Down Arrow]: Short press: Used to display the Outgoing call log. Long press: Used to display the line status.
- [Center Key]: Used to display the Menu
Note: In this user guide, when a procedure instructs you to "press OK", you can also press the [Center Key] to confirm the selection.
5. Hold/MSG Key
The [Hold/MSG Key] is used during a call to place the call on Hold. In standby mode, this key can be used to retrieve a call on hold if there one or used to access your voicemail box while no calls are taking place.
6. Silent mode Key
Used to turn Silent Mode on or off when pressed for more than 2 seconds in standby mode.
7. Line Key
The [Line Key] is used to confirm the line status or seize a line.
8. Receiver
Earphone that converts electrical signals into sound.
9. Display
See Display section for more details.
10. Soft Keys
The A/B/C keys (located from left to right) are used to select the item displayed on the bottom line of the display.
11. Power/Cancel Key
The [Power/Cancel Key] is used to end calls, exit the phonebook or Function mode. Press and hold this key to turn the handset on or off.
12. XFER/CLR Key
The [XFER/CLR Key] is used to transfer a call to another party, or to clear digits or characters.
13. FUNC Key
Pressing the [Function Key] followed by a keypad number (0-9) allows you to perform various common functions quickly such as Redial, incoming logs or conference.
14. Microphone
N/A
15. Charge Contacts
Allows the device's Lithium Ion battery to be recharged when placed in its appropriate cradle.
16. Strap Holes
The [Strap Holes] are used to attach phone straps.
17. Hands Free Speaker
Used when hands free is selected and allows sound to be emanated from the device.
KX-TPA65C: Viewing your phone keys and hardware
1. Handset Hook
The [Handset Hook] keeps the handset stable when the unit is mounted on a wall.
2. Ringer/Charge/Message Indicator
The Ringer/Message Indicator is active when an incoming call arrives; the indicator blinks in accordance with the LED pattern setting.
| Status Colour | Light Pattern | Meaning |
|---|---|---|
| [Blue] | [Slow Flash Light] | A new missed call or Voicemail |
| [Quick Flash Light] | Incoming call | |
| [Off] | - | Power Off |
3. Display
See Display section for more details.
4. Soft Keys
The A/B/C keys (located from left to right) are used to select the item displayed on the bottom line of the display.
5. Navigator Key
The [Navigator Key] includes four arrow keys and a center key. The arrow keys are used to adjust the ringer/receiver volume or move the cursor to select an item. The center key is used to confirm a selection.
If in standby mode, pressing the keys below perform the following functions:
- [Left Arrow]: Used to display the Incoming call log.
- [Up Arrow]: Used to adjust the ringer volume.
- [Right Arrow]: Used to open the phonebook.
- [Down Arrow]: Short press: Used to display the Outgoing call log. Long press: Used to display the line status.
- [Center Key]: Used to display the Menu
Note: In this user guide, when a procedure instructs you to "press OK", you can also press the [Center Key] to confirm the selection.
6. Message Key
The [Message Key] is used to access your voicemail box.
7. Function Key
Pressing the [Function Key] followed by a keypad number (0-9) allows you to perform various common functions quickly such as Redial, incoming logs or conference.
8. Redial Key
The [Redial Key] is used to redial the last dialed number.
9. Mute Key
The [Mute Key] is used to mute the microphone/handset during a conversation.
10. Volume Key
The [Volume Key] is used to adjust the volume.
11. SP-PHONE/Speakerphone Key
The [Speakerphone Key] is used for performing hands-free operations.
12. Line Key
The [Line Key] is used to confirm the line status or seize a line.
13. Transfer/Clear Key
The [Transfer/Clear Key] is used to transfer a call to another party, or to clear digits or characters.
14. Hold Key
During talking, the [Hold Key] is used to place a call on Hold. In standby mode, this key can be used to retrieve a call on hold if there is one.
15. CONF Key
The [CONF Key] is used to establish a multiple-party conversation.
16. CANCEL Key
The [CANCEL Key] is used to cancel the selected item.
17. Headset Jack
Headsets with a 2.5 mm mini pin jack can be used with this unit. (Not all operations with the headsets can be guaranteed.)
Display
1. Pictograph
| Feature Icon | Description | Feature Icon | Description |
|---|---|---|---|
| [Signal Strength Icon] | Signal Strength | [Battery Icon] | Battery |
| [Out of Range Icon] | Out of range | [Low Battery Icon] | Low Battery |
| [Off Hook Icon] | Off Hook | [Incoming Call Icon] | Incoming Call |
| [Intercom Icon] | Intercom | [Outgoing Call Icon] | Outgoing call |
| [Voice Message Icon] | Voice Message | [Phonebook Icon] | Phonebook |
| [Navigator Keys Icon] | Navigator Keys |
2. Handset/Deskphone Status Info
| Feature Icon | Description |
|---|---|
| [Ringer Off Icon] | Ringer Off |
| [Silent Mode Icon] | Silent Mode |
| [Auto Answer Icon] | Auto Answer |
| [Base Number Icon] | Base Number |
| [Registration Number Icon] | Registration Number |
| [Call Forwarding Icon] | Call Forwarding |
| [Do Not Disturb Icon] | Do Not Disturb |
3. Time Display
Shows the current local time.
4. Date, New Message or Missed Call Display
Displays the date, new message alerts, or missed call information.
5. Handset/Deskphone number and name
Displays talk time (when the line is on a call) and incoming call information (when a call is received or recalled).
6. Soft Keys – User programmable keys
a. Function Menus - Standby
| Feature Icon | Description |
|---|---|
| [Incoming Log Icon] | Enters the Incoming Call Log. |
| [Ringer Volume Icon] | Accesses the "Ringer Volume" setting. |
| [New Phonebook Icon] | Stores a new item in the Phonebook. |
| [Handset Settings Icon] | Accesses the "Setting Handset" setting. |
| [System Settings Icon] | Accesses the "System Settings" setting. |
| [Memo Alarm Icon] | Accesses the "Memo Alarm" setting. |
b. Function Menus - Off Hook
| Feature Icon | Description |
|---|---|
| [Phonebook Icon] | Opens the Phonebook. |
| [New Phonebook Icon] | Stores a new item in the Phonebook. |
| [Outgoing Log Icon] | Enters the Outgoing Call Log. |
| [Incoming Log Icon] | Enters the Incoming Call Log. |
| [Mute Icon] | Turns the microphone mute feature on or off during a conversation. |
| [Noise Reduction Icon] | Turns the noise reduction feature on or off. |
Functional section
Placing Calls
When placing calls, you can confirm that the number was dialed correctly before calling (pre-dialing) by entering the number, then pressing the [Dial Key] or lifting the handset on the TPA65C.
Cancel Calls
To cancel dialing, press the [Cancel Key] or return handset.
Answering Calls
To answer an incoming call, press the [Answer Key] or lift handset on TPA65C.
Ending a Call
To end a call, press the [End Call Key] or replace handset.
Hands-free/Speakerphone Mode
In hands-free mode, you can talk and hear the other party without using the handset. This mode is useful for performing other tasks during a conversation, such as writing. If you press the [Speakerphone Key] (on TPA-60) or [Speakerphone Key] (on TPA-65) during a conversation, you can enable hands-free mode.
Cancelling hands-free mode
To cancel hands-free mode, press the [Speakerphone Key] or [Cancel Key] during a conversation.
Call Forwarding/DND
To have incoming calls automatically forwarded to another destination, follow these steps:
- In standby mode, press the [Function Key] and then select FWD or DND.
- Select the type of FWD or DND setting to apply.
The settings are as follows:
- DND: When Do Not Disturb is enabled, all incoming calls are automatically rejected.
- Fwd(All): When Forward All Calls is enabled, all incoming calls are forwarded.
- Fwd(Busy): When Forward Busy is enabled, incoming calls are forwarded only when your extension is in use.
- Fwd(NA): When Forward No Answer is enabled, an incoming call is forwarded if you do not answer the call within a certain amount of time.
Note: If a Forward setting is selected, enter a new forward destination number, or confirm and modify a previously set forward destination number.
Listening to Voicemail Messages
When you receive a Voice Message, "Voice MSG" is displayed, and a [Voice Message Icon] will appear. You can check your new messages by accessing your mailbox. Press and hold the [Message Key] (on KX-TPA60) or [Message Key] (on KX-TPA65C).
Transferring a Call (With consultation)
You can transfer a call to another destination (extension or outside party).
To transfer [During a conversation]:
- Press the [Transfer/Clear Key].
- Dial the party you want to transfer to.
- Wait until the other party answers to announce the transfer.
- Press the [Transfer/Clear Key] again.
Transferring a Call (Blind)
- Answer call.
- After answering call, press the [Transfer/Clear Key] during a conversation.
- Dial the party you want to transfer to and press the [Call Key].
- Calling party and blind transfer party are now connected.
Holding a Call
You can put a call on hold by holding the call at your extension:
- To hold the current call, press the [Hold Key] (on TPA60) or [Hold Key] (on TPA65C).
- To retrieve a call on hold, press the [Hold Key] (on TPA60) or [Hold Key] (on TPA65C).
Parking a Call (Call Park)
You can use the Parking a Call feature as a transferring feature. The Park feature number must be set beforehand. Contact Rogers Business technical support for further information.
To set this feature:
- Press the [Call Park Key].
- Dial the number where you want to park the call or dial # to park the call against your number.
To retrieve a parked call:
- Press the [Call Park Key].
- Dial the number where the call was parked and press # or press # if the call was parked against your number.
Depending on the telephone system, the [Park Soft Key] might blink to show that the line has a parked call. In this case, you can retrieve the call by pressing the blinking [Park Soft Key]. However, to retrieve a parked call using the soft key, the Call Park Retrieve feature number must be set beforehand. Contact Rogers Business technical support for further information.
Adjusting ringer volume
Adjusting the ringer volume or turning the ringer off while ringing.
To adjust the ringer volume:
- Press the [MENU Key].
- Use the [Up Arrow Key] / [Down Arrow Key] / [Left Arrow Key] / [Right Arrow Key] to adjust.
- Press the [OK Key] to select the desired setting.
To turn the ringer off while ringing:
- Press the [Mute Key].
Call Logs
To display the Incoming and missed call log:
- Select the [Menu Button].
- Select the [Incoming Log Button].
- Select from "Missed Call"/"Answered Call".
To display the Outgoing Call Log:
- Select the [Outgoing Log Key].
- Press [OK Key].
- Press [MENU Key].
- Select outgoing log.
Conference Call
During a conversation, this feature allows you to add an additional party to your call and establish a Conference Call.
Placing a Conference Call:
- Press the [Up Arrow Key] during a conversation.
- Dial the party you want to add to the conversation.
- Press the [Conf Button].
To End a conference call:
- Press the [End Call Key] or replace handset (off Hook).
Using the Directories:
- Press the [Directory Key].
- Select "Remote Phonebook".
3. Select one of the following (see below for additional details):
- Enterprise directory
- Enterprise common directory
- Group directory
- Group Common directory
- Personal directory
4. Select the desired item and press [OK Key].
5. Enter the name or the first character(s) of the desired name and press [OK Key].
6. Select the desired phone number.
7. Press the [Dial Key].
Enterprise Directory
This is a searchable list of all the users within your company. You can select an entry and press the Dial key to call that number. You can enter a name to search using the phone's dial pad. To see the entire directory, enter * into the search box.
Note: If you do not wish to have your name and number listed in the Enterprise Directory, contact Rogers Business Technical Support at 1-877-742-9249 to have your privacy setting updated.
Enterprise Common Directory
The Enterprise Common Directory allows you to view the common contact (names and phone numbers only) of the enterprise.
Group Directory
The Group Directory enables you to view the contact details such as work, extension, and mobile numbers of contacts. You can query by name, phone number, extension etc.
Note: If you do not wish to have your name and number listed in the Enterprise Directory, contact Rogers Business Technical Support at 1-877-742-9249 to have your privacy setting updated.
Group Common Directory
This is the directory allowing the group members to view the common contacts (names and phone numbers only) within the same group.
Note: Only the Group Administrator can make changes to this directory.
Personal Directory
The Personal Directory enables you to view, add, modify or delete details such as names and phone numbers of the contacts in your personal directory stored on the server.
Replacing the Battery (TPA60 only)
If the battery level indicator displays as empty when the batteries should have been fully charged, the batteries may need to be replaced. Before replacing the batteries, make sure the low battery warning is displayed, then turn off the power to prevent memory loss. Replace the batteries and charge the new batteries for 6 hours. If you replace the batteries before the low battery warning appears, the battery strength icon may display an incorrect reading. In this case, use the handset as normal with the new batteries installed.
When the low battery warning is displayed, charge the batteries for 6 hours. The battery strength icon will then display the correct reading.
Battery Installation:
Open the battery cover, insert the batteries, and close the cover as indicated.
