Samsung QM-R Series Digital Signage Quick Setup Guide

Troubleshooting Guide

Issue	Solution
The screen keeps switching on and off.	Check that the cable between the product and the PC is connected correctly.
No Signal is displayed on the screen.	Check that products (including source device) are connected correctly with a cable. Check that the source device connected to the product is powered on.

Specifications

Panel Specifications

Model Name	Size	Display Area
QM32R-A / QM32R-AN / QM32R-B	32 CLASS (31.5 inches / 80.1 cm)	698.4 mm (H) x 392.85 mm (V)
QM43R-A / QM43R-B	43 CLASS (42.5 inches / 107.9 cm)	941.184 mm (H) x 529.416 mm (V)
QM50R-A / QM50R-B	50 CLASS (49.5 inches / 125.7 cm)	1095.84 mm (H) x 616.41 mm (V)
QM55R-A / QM55R-B	55 CLASS (54.6 inches / 138.7 cm)	1209.6 mm (H) x 680.4 mm (V)
QM65R-A / QM65R-B	65 CLASS (64.5 inches / 163.9 cm)	1428.48 mm (H) x 803.52 mm (V)
QM75R-A / QM75R-B	75 CLASS (74.5 inches / 189.3 cm)	1650.24 mm (H) x 928.26 mm (V)

Power Supply: AC100-240V~ 50/60Hz

Refer to the label at the back of the product as the standard voltage can vary in different countries.

Environmental Considerations

Operating Temperature: 0 °C – 40 °C (32 °F – 104 °F)
Humidity: 10% – 80%, non-condensing
Storage Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5% – 95%, non-condensing

*This device is a Class B digital apparatus.

*For detailed device specifications, visit the Samsung website.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

*The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.

*Download the user manual from the following Samsung Website for further details: http://www.samsung.com/displaysolutions

Parts

Remote sensor: Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
*Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
Power indicator
Power button: Turns the product on or off.

Checking the Components

(1) Quick Setup Guide
(2) Warranty card (Not available in some locations)
(3) Regulatory guide
(4) Power cord
(5) Batteries (AAA x 2) (Not available in some locations)
(6) Remote Control
(7) RS232C adapter
(8) HOLDER-CABLE (Supported models: QM65R-A, QM75R-A, QM65R-B, QM75R-B)

Contact the vendor where you purchased the product if any components are missing. Components may differ in different locations.

Connecting and Using a Source Device

Connections:

HDMI IN 1 (ARC), HDMI IN 2
DP IN
DVI/MAGICINFO IN
DVI/HDMI AUDIO IN
DVI/PC/MAGICINFO IN

Connecting to a Video Device

Connections:

HDMI IN 1 (ARC), HDMI IN 2
DVI/HDMI AUDIO IN (White, Red)

Connecting to an Audio System

Connections:

HDMI IN 1 (ARC), HDMI IN 2
AUDIO OUT (White, Red)

Connecting the LAN Cable

Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)

Connection: RJ45

Connecting to a PC

Connections:

RS232C OUT
RJ45
RS232C IN
RS232C OUT
RJ45 HUB

For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website: http://www.samsung.com/displaysolutions

Wall Mount Kit Specifications

Model Name	VESA screw hole specs (A * B) in millimeters	C	Standard Screw	Quantity
QM32R-A QM32R-AN QM32R-B	200 x 200	20-22 mm (2.0-2.2 cm)	M8	4
QM43R-A QM43R-B	300 x 300	32-33 mm (3.2-3.3 cm)	M8	4
QM50R-A QM55R-A QM50R-B QM55R-B	400 x 400	30-31 mm (3.0-3.1 cm)	M8	4
QM65R-A QM65R-B	600 x 400	29-30 mm (2.9-3.0 cm)	M8	4
QM75R-A QM75R-B	600 x 400	30-31 mm (3.0-3.1 cm)	M8	4

Customer Care Centre

Country/Area	Customer Care Centre
ALBANIA	045 620 202
AUSTRIA	0800 72 67 864 (0800-SAMSUNG)
BELGIUM	02-201-24-18
BOSNIA	055 233 999
BULGARIA	0800 111 31 - Безплатен за всички оператори *3000 - Цена на един градски разговор или според тарифата на мобилният оператор 09:00 до 18:00 - Понеделник до Петък
CROATIA	072 726 786
CYPRUS	8009 4000 only from landline, toll free
CZECH	800 - SAMSUNG (800-726786) Samsung Electronics Czech and Slovak, s.r.o. V Parku 2323/14, 148 00 - Praha 4
DENMARK	707 019 70
ESTONIA	800-7267
FINLAND	030-6227 515
FRANCE	01 48 63 00 00
GERMANY	06196 77 555 77
GREECE	80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile and land line
HUNGARY	0680SAMSUNG (0680-726-7864)
IRELAND (EIRE)	0818 717100
ITALIA	800-SAMSUNG (800.7267864)
KOSOVO	0800 10 10 1
LATVIA	8000-7267
LITHUANIA	8-800-77777
LUXEMBURG	261 03 710
MONTENEGRO	020 405 888
NETHERLANDS	088 90 90 100
NORTH MACEDONIA	023 207 777
NORWAY	21629099
POLAND	801-172-678* lub +48 22 607-93-33* * (opłata według taryfy operatora)
PORTUGAL	808 207 267
ROMANIA	0800872678 - Apel gratuit *8000 - Apel tarifat în reţea
SERBIA	011 321 6899
SLOVAKIA	0800 - SAMSUNG (0800-726 786)
SLOVENIA	08 697 267 (brezplačna številka)
SPAIN	91 175 00 15
SWEDEN	0771 726 786
SWITZERLAND	0800 726 786
TURKEY	444 77 11
UK	0333 000 0333

Diagrams and Visuals

Connecting to a Video Device:

Illustrates connections using HDMI IN 1 (ARC) and HDMI IN 2 ports, with an option for DVI/HDMI AUDIO IN.

Connecting to an Audio System:

Shows connections via HDMI IN 1 (ARC) and HDMI IN 2 ports, and AUDIO OUT ports.

Connecting the LAN Cable:

Depicts the RJ45 connection for a LAN cable, specifying Cat7(*STP Type) cable usage for 10/100 Mbps connections.

Connecting to a PC:

Illustrates connections for PC input using RS232C OUT, RJ45, RS232C IN, and RJ45 HUB ports.

Wall Mount Kit Specifications Diagram:

A table detailing model names, VESA screw hole specifications (A * B) in millimeters, C measurements, standard screw type, quantity, and wall mount bracket information.

Speaker Placement Diagram:

Illustrates recommended speaker placement with distance and angle indicators (e.g., 2.5 m, 30°, 4 m) for various QM-R models.

Models: QM32R-A, QM32R-AN, QM43R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A, 32 Inch FHD Signage TV Display

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