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User Guide for T-Mobile models including: TMOG4AR, RAXTMOG4AR, RAXTMOG4AR, TMO-G4AR 5G Gateway, TMO-G4AR, 5G Gateway, Gateway
Arcadyan Technology Corporation TMOG4AR RAXTMOG4AR RAXTMOG4AR tmog4ar
File Info : application/pdf, 23 Pages, 3.78MB
DocumentDocumentUser Guide TMO-G4AR 5G Gateway Release 1.0.0 Manufacturer Import from Distributor Arcadyan Technology Corporation No.8, Sec.2, Guangfu Rd., Hsinchu City 30071, Taiwan Arcadyan Technology Corporation T-Mobile USA, Inc. ©T-Mobile USA, Inc. All rights reserved. T-Mobile, the T logo, Magenta, the magenta color and the T-Mobile Internet logo are registered trademarks of Deutsche Telekom AG. T-Mobile 5G Gateway User Guide Contents Safety Guidelines..............................................................................................................................5 Potential Equipment Damage ...................................................................................................5 Risk of Electric Shock or Fire .....................................................................................................5 Introduction .......................................................................................................................................6 Getting to Know Your T-Mobile 5G Gateway ...............................................................................6 Physical Interfaces.......................................................................................................................7 Setting up the T-Mobile 5G Gateway ............................................................................................7 Recommended Setup: Use the Mobile App.............................................................................7 Manual Setup: Identify An Ideal Location............................................................................... 8 Connecting Power to the T-Mobile 5G Gateway............................................................... 8 Starting the T-Mobile 5G Gateway.......................................................................................9 Connecting Devices .........................................................................................................................9 Connecting Wi-Fi Devices ..........................................................................................................9 Connecting Ethernet Devices ..................................................................................................10 Viewing Connected Devices ....................................................................................................10 Accessing Your Web GUI (Graphical User Interface)................................................................10 Home Screen .............................................................................................................................. 11 Language Selection .............................................................................................................. 12 Support Screen...........................................................................................................................12 Replacing the SIM Card .................................................................................................................13 Factory Resetting the T-Mobile 5G Gateway ...................................................................14 Page 3 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Troubleshooting ..............................................................................................................................15 No Internet ..................................................................................................................................15 No Signal......................................................................................................................................15 Prevent Overheating..................................................................................................................15 T-Mobile 5G Gateway Does Not Start ....................................................................................15 Poor Internet Experience ..........................................................................................................15 Forget Your Admin Password?.................................................................................................15 Understanding the LCD .................................................................................................................16 Connection ..................................................................................................................................16 Devices......................................................................................................................................... 17 Messages..................................................................................................................................... 17 Antenna Settings........................................................................................................................19 Language Settings.....................................................................................................................21 Technical Specifications............................................................................................................... 22 Terms and Conditions ................................................................................................................... 23 Privacy Policy ................................................................................................................................. 23 Customer Support ......................................................................................................................... 23 Page 4 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Safety Guidelines Potential Equipment Damage Follow these recommendations to protect yourself and the 5G Gateway from harm: Use the 5G Gateway only in upright position as shown in the Quick Start Guide Do not insert any sharp object into the openings of the 5G Gateway Do not put the 5G Gateway near a heat source Avoid placing the 5G Gateway in areas where the gateway will be in intense or prolonged direct sunlight The 5G Gateway is intended for indoor use only. Do not use the 5G Gateway outside, and make sure all the connections are indoors Do not put the 5G Gateway in damp or wet locations; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Do not spill any liquid on the 5G Gateway Do not touch the 5G Gateway or its power adapter or cord with wet hands Do not place the 5G Gateway on an unstable surface or support Do not place anything on top of the 5G Gateway Do not use liquid or aerosol cleaners; unplug the 5G Gateway and use a soft, dry cloth for cleaning Incorrect connections may damage the device and/or the 5G Gateway Do not open or try to open the 5G Gateway Opening or removing covers can expose you to dangerous high voltage points or other risks Do not attempt to access, manipulate, insert foreign objects into, remanufacture, or immerse or otherwise expose it to water Use care to avoid accidental drops or sprays of water on the 5G Gateway If the T-Mobile 5G Gateway is dropped--especially on a hard surface--or in the case of suspected damage, contact your nearest T-Mobile service center for inspection Risk of Electric Shock or Fire Follow these guidelines when using the T-Mobile 5G Gateway: Connect the power adapter or cord to the right supply voltage (120V AC in USA) Pay attention to the power load of the electrical outlet and possible extension cord An overburdened power outlet or damaged cords and plugs may cause electric shock or fire Check the power cords regularly. If you find any damage, replace the cord immediately Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed Leave adequate space for heat dissipation to avoid any damage caused by overheating the 5G Gateway Page 5 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Do not cover the 5G Gateway or its ventilation holes. Blocking the ventilation holes may cause fire Use the power adapter provided with your 5G Gateway and do not fasten the power cable to building surfaces Ensure the cable can move freely. Do not place heavy objects on the cable Do not use the 5G Gateway outside, and make sure all the connections are indoors Do not install, use, or service the 5G Gateway during a thunderstorm There is a remote risk of electric shock from lightning The standby power consumption of the 5G Gateway is 4.5W Introduction This document explains how to operate the T-Mobile 5G Gateway at home using visual cues to achieve the best placement and performance. NOTE This document is a supplement to the Quick Start Guide and T-Mobile Internet mobile app. Use the Quick Start Guide to get up and running quickly. The contents of this guide are subject to change without notice. Getting to Know Your T-Mobile 5G Gateway You will find the following items in the box: Gateway Docking base Power adapter Quick Start Guide T-Mobile Terms and Conditions Safety and Regulatory Notice The gateway offers 4G/LTE or 5G/NR WAN (Wide Area Network) mobile network connectivity by way of four wide band omni directional antennas that supports all LTE/5G bands. It functions as the connection point between the WAN outside your home and the LAN (Local Area Network) inside your home. Page 6 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Physical Interfaces The gateway's physical interfaces include those shown in the following diagrams. Setting up the T-Mobile 5G Gateway Recommended Setup: Use the Mobile App Using the Quick Start Guide and the T-Mobile Internet mobile app provides the easiest and best setup experience. The T-Mobile Internet mobile app can be downloaded from either Google Play Store or the Apple App Store. Page 7 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide NOTE The first time you access your gateway, the "How to navigate this interface" displays on the LCD panel. Select "OK" to continue the start up. Download and install Mobile app using your smart phone, then the Mobile app establishes communication and connects to the gateway. Manual Setup: Identify An Ideal Location You will start by identifying the ideal location for your gateway -- that location will meet the following criteria: Position the 5G Gateway at the highest possible location for getting the best signal strength Near a window where the signal strength is strongest NOTE Low-e glass windows may weaken RF signals. Avoid placing the 5G Gateway near low-e glass windows. In an open space away from: · Basements, other Wi-Fi routers, behind TVs or monitors · Walls or obstructions · Heavy-duty appliances or electronics such as microwave ovens and baby monitors · Metal fixtures, enclosures, cabinets, reinforced concrete, or pipes Near a power outlet On an upper floor of the home or at least 6 feet off the floor Connecting Power to the T-Mobile 5G Gateway Place the gateway on a flat surface, such as a tabletop or similar; close to a window and near an electrical outlet Minimize the number of obstructions as much as possible Connect the gateway's USB Type-C power cable to its Power port, then plug the other end of the power cable into a grounded electrical outlet The USB Type-C power cable must be capable of supporting 100240V (volts) AC adapter, 5060Hz frequency and 3A of current at DC 15V Page 8 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Starting the T-Mobile 5G Gateway After the gateway is connected to a power source, the LCD screen displays an animated T-Mobile logo that indicates the gateway is starting up. Five small dots displayed on the LCD panel indicates available screens of: Connection Devices Messages Antenna Language Take a moment to browse these screens to see what information is available. For more information about the LCD screen display, refer to the section "Understanding the LCD" on page 16. When the start up sequence is complete, the LCD displays the Connection screen. Connecting Devices Connecting Wi-Fi Devices Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password), which are found on the gateway's rear panel. Here is an example of the label: Page 9 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Connecting Ethernet Devices The gateway has two (2) Ethernet LAN ports. Use an Ethernet cable to connect devices that don't have Wi-Fi adapters or capabilities. Viewing Connected Devices The Devices LCD screen on the front of the gateway shows the number of devices currently connected to the network by way of either Wi-Fi or Ethernet. To view how many devices are connected: 1. Observe the LCD Connection screen 2. Press the right arrow on the LCD panel to display the Devices screen Accessing Your Web GUI (Graphical User Interface) NOTE You can configure the gateway and any connected client devices via the T-Mobile Internet mobile app on a smartphone. Ensure the Local Area Connection setting on your PC, laptop, smart phone, or tablet is configured to obtain an IP address automatically. On your device, open a web browser, and enter http://192.168.12.1 NOTE If you are unable to access the GUI at the above address, please contact customer support. Page 10 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Home Screen You should now see the dashboard screen, which provides network connection status and information about the gateway. The Home screen contains four sections: internet connection status, connection quality of cellular signal strength, gateway information, and the QR code of T-Mobile Internet mobile app. Connection status: shows network status of the connected devices, the gateway, and the cellular network connection Connection quality: cellular signal strength is represented by number of bars Gateway information · Firmware version: variable · UI version: variable · Serial Number: variable · Running Time: how long it has been since the gateway's last reset/power-cycle Page 11 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide T-Mobile Internet mobile app: scanning the QR code with your smart phone for the easiest setup experience NOTE Gateway settings are available in the T-Mobile Internet mobile app. Language Selection From the GUI's top-right corner of the screen, select your preferred language, English or Español, from the dropdown menu for user interface language. Support Screen Use the Support tab for useful FAQ and T-Mobile Community Forum links, and customer support information. Page 12 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Replacing the SIM Card The gateway comes with a pre-installed SIM card. You can replace the SIM card by pressing the card into the card slot. Before replacing the SIM card, please read the following safety information. Danger 1: Hazardous electrical voltages and currents can cause serious physical harm. ! Always use insulated tools and follow proper safety precautions when connecting or disconnecting power circuits. Danger 2: Ensure the gateway's power supply is unplugged from the power strip or wall outlet before proceeding. Caution: Keep indoor devices out of direct sunlight. Prolonged exposure to direct ! sunlight can damage the device. Refer to the section "Technical Specifications" for the gateway's operating temperature ranges. Access the SIM card from the bottom side of the gateway. 1. Power off the gateway by removing the power cable from the gateway and from the electrical outlet 2. Remove any Ethernet cables connected to the gateway's LAN ports (LAN1 and LAN 2) 3. Use the finger pull to open the SIM door 4. The SIM card socket supports push-in and push-out installation 5. With the SIM door open, press the pre-installed SIM card into the slot and the SIM card pops out 6. Carefully remove the pre-installed SIM card 7. Insert and press the new SIM card into the slot Page 13 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide 8. Be sure the SIM card clicks into place to ensure that it is properly installed 9. Close the cover of the SIM card slot and ensure the cover is securely closed on the SIM door Factory Resetting the T-Mobile 5G Gateway Resetting the T-Mobile 5G Gateway to factory default deletes all configuration changes made since setup. Using the Reset Port You can reset the gateway using a paperclip and the Reset port, which is located on the device's backside. 1. Press-and-hold a paperclip in the Reset port for 5 seconds 2. Withdraw the paperclip. LCD shows: · Factory reset in progress · T-Mobile animated logo · Power up animation 3. On the LCD, press OK on the LCD panel and you will see the Connection screen Page 14 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Troubleshooting No Internet Check SIM card is present and seated correctly Try new gateway placement Verify device is powered on with LCD screen Try factory reset No Signal Check antenna settings in LCD that external isn't selected without an antenna. This LCD alert indicates there is no network signal, which could mean local cellular equipment is down for any number of reasons, or the gateway may need to be re- positioned. If the connection does not improve in a reasonable amount of time, you can contact T- Mobile customer service or refer to the section "Manual Setup: Identify An Ideal Location". Prevent Overheating Avoid prolonged exposure to the direct sunlight, particular in warm climates. Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the gateway's enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure the gateway is at least 3 feet from baseboard heaters. If the gateway feels hot to touch, unplug it immediately and let the device cool before plugging it in again. T-Mobile 5G Gateway Does Not Start If the gateway does not start up, verify the provided power cord is connected to an outlet. If the gateway is connected to an outlet and power still does not start, contact T-Mobile technical support. Poor Internet Experience If you feel your overall internet experience is poor, try repositioning the gateway; refer to the section "Manual Setup: Identify An Ideal Location". Forget Your Admin Password? If you configure a custom admin password and forget it, use the password reset function found within the T-Mobile Internet mobile app to reset the password to factory default. Page 15 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Understanding the LCD The gateway's LCD is located on front of the device. The LCD serves as a dashboard where you can quickly obtain information of the following types: Connection Devices Messages Antenna Language Settings Press left or right arrow ( < or > ) on the LCD panel with your finger to move between screens. The position of the illuminated dot on the bottom of the screen indicates where you are in the screen sequence. The Connection screen is the first displayed after a successful start up sequence. Connection Like your phone, the gateway displays up to five bars on its Connection screen, indicating signal strength. The number of bars you see represents the strength of the gateway's current connection to the cellular network. An X indicates the gateway is not connected to the cellular network. Page 16 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 Devices T-Mobile 5G Gateway User Guide The Devices screen indicates how many devices are currently connected to the gateway. This is true for both wireless and wired devices. Messages These messages come from the T-Mobile network and may provide outage information or other important updates. The Messages screen allows you to view the message contents by pressing < and > to scroll between messages. To delete a message: 1. Press O (OK) on the panel to select VIEW MESSAGES and view unread messages 2. Select NEXT and read next message Page 17 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide 3. Select DONE when your read all messages 4. Select DELETE to delete a message Page 18 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide 5. When prompted a message of asking you to confirm deletion, select YES to confirm Antenna Settings In addition to the embedded internal antenna, the gateway also provides optional external antenna ports for optimal performance of Wi-Fi signal strength. You may change the antenna settings by doing: 1. From the Antenna screen, select CHANGE Page 19 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide 2. From the Language screen, choose INTERNAL or EXTERNAL 3. When prompted a message of asking you to confirm your selection, tab OK to confirm Page 20 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Language Settings The gateway supports both English and Spanish on its LCD. You may change the language by doing: 1. From the Language screen, select CHANGE 2. From the Language screen, choose English or Español 3. Press O (OK) on the panel to set the language Page 21 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 T-Mobile 5G Gateway User Guide Technical Specifications Dimensions Weight Operating environment IoT / GPS Power adapter Power input Theoretical power consumption Wi-Fi connectivity Security Buttons Display Mobile Band Physical Interfaces 228 (H) x 180 (W) x 76 (D) mm 880 g 1.94 lbs 0 to 40 oC 32 to 104 oF Bluetooth 5.1 GPS AC 100 240V, 3A @ DC 15V, 50/60Hz 45 W 11ax 4x4 2.4G 11ax 4x4 5G Seamless roaming WPA/WPA2/WPA3 Reset (recessed switch) Arrow Keys (Left & Right) Enter (OK) TFT LCD Non-Touch Panel 2.4-Inch 240x320 Resolution 5G NR: n25, n41, n48, n66, n71, n77 (DoD and C-Band) 4G LTE: B2, B4, B5, B12, B25, B48, B66, B71 GE LAN (Yellow) SIM Card Socket (4FF Only) USB Type C x 1 (Regular Power Source) USB Type C x 1 (Data and other USB Port Purpose) Page 22 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8 Terms and Conditions t-mobile.com/responsibility/legal/terms-and-conditions Privacy Policy t-mobile.com/privacy-center/our-practices/privacy-policy Customer Support 24/7 Tech Support Line: 1-844-275-9310 Metro Support Line: 1-888-8Metro8 T-Mobile 5G Gateway User Guide Page 23 Need help? Visit https://www.t-mobile.com/internethelp or call T-Mobile customer service at 1-844-275-9310 Metro support service at 1-888-8Metro8