Mitel Network Accessibility Conformance Report
Revised Section 508 Edition
(Based on VPAT® Version 2.4Rev)
Name of Product/Version: MiContact Center Enterprise Web Agent, Version 9.7
Report Date: Feb 2025
Product Description: The Web Agent application provides an alternative to MiContact Center Agent, using a web interface.
Contact Information: accessibility@mitel.com
Notes: N/A
Evaluation Methods Used:
The evaluation methods were used by on-line accessibility tool, screen reader and manual testing on Chrome. The on-line accessibility tool is the Google Chrome extension "axe DevTools” and color contrast websites such as https://webaim.org/resources/contrastchecker/. We used JAWS as the screen reader for Chrome on Windows.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (No) |
| Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 | (Yes) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.0 Report
Tables 1 and 2 also document conformance with Revised Section 508:
- Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing
Table 1: Success Criteria, Level A
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Supports | This requirement is fully met. All non-text content that is presented to the user have text alternatives. |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Not Applicable | MiContact Center Enterprise (MiCCE) Web Agent does not have prerecorded audio-only or prerecorded video-only media. |
| 1.2.2 Captions (Prerecorded) (Level A) | Not Applicable | MICCE Web Agent does not have prerecorded audio content. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Not Applicable | MICCE Web Agent does not have prerecorded audio content. |
| 1.3.1 Info and Relationships (Level A) | Supports | Information, structure, and relationships conveyed through presentation are available in text. This requirement is fully met. |
| 1.3.2 Meaningful Sequence (Level A) | Supports | The content that can be programmatically determined in MiCCE provides correct reading sequence. This requirement is fully met. |
| 1.3.3 Sensory Characteristics (Level A) | Supports | MICCE Web Agent does not rely on one sensory characteristic for instructions. This requirement is fully met. |
| 1.4.1 Use of Color (Level A) | Supports | MICCE Web Agent does not rely on color alone to convey information. Other means such as font size, bold, and text content are utilized to assist in conveying the information. This requirement is fully met. |
| 1.4.2 Audio Control (Level A) | Not applicable | There is no automatically played audio on any web page in MICCE Web Agent. This requirement is fully met. |
| 2.1.1 Keyboard (Level A) | Supports | All functionalities can be accessed by keyboard (unmodified Tab) in MiCCE Web Agent. This requirement is fully met. |
| 2.1.2 No Keyboard Trap (Level A) | Supports | The focus can be moved to and away from any component and does not cause a keyboard trap. In MiCCE Web Agent, the clerical time can be extended repeatedly and canceled. Users can enable or disable it on the call control panel. |
| 2.2.1 Timing Adjustable (Level A) | Supports | MiCCE Web Agent has auto-updating information that starts automatically or lasts more than five seconds, however, the auto-updating is part of activities where it is essential. |
| 2.2.2 Pause, Stop, Hide (Level A) | Not applicable | MICCE Web Agent does not contain anything that flashes more than three times in any one second period. This requirement is fully met. |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Not applicable | This requirement is fully met. |
| 2.4.1 Bypass Blocks (Level A) | Supports | With JAWS, users can skip to different locations of the user interface by using hotkeys. This requirement is fully met. |
| 2.4.2 Page Titled (Level A) | Supports | MICCE Web Agent provides titles for the webpage. This requirement is fully met. |
| 2.4.3 Focus Order (Level A) | Supports | Users can navigate sequentially through operational content with JAWS. This requirement is fully met. |
| 2.4.4 Link Purpose (In Context) (Level A) | Supports | Links have their link text alone or provide link purpose. This requirement is fully met. |
| 3.1.1 Language of Page (Level A) | Supports | The default human language of each Web page can be programmatically determined. This requirement is fully met. |
| 3.2.1 On Focus (Level A) | Supports | MICCE Web Agent does not cause a change of context on focus. This requirement is fully met. |
| 3.2.2 On Input (Level A) | Supports | MICCE Web Agent does not change the context/setting of the control itself when entering data or selecting a control. This requirement is fully met. |
| 3.3.1 Error Identification (Level A) | Support | MICCE Web Agent restricts the input as numbers for calls. When the user inputs text characters, it will not be allowed. This requirement is fully met. |
| 3.3.2 Labels or Instructions (Level A) | Supports | MiCCE Web Agent provides labels or instructions when content requires user input. For WCAG 2.0 and the 508 standards, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata. This requirement is fully met. |
| 4.1.1 Parsing (Level A) | Supports | MICCE Web Agent provides the correct names, role, state, and other important accessibility information for all user interface components. |
| 4.1.2 Name, Role, Value (Level A) | Supports | MICCE Web Agent provides the correct names, role, state, and other important accessibility information for all user interface components. |
Table 2: Success Criteria, Level AA
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Not applicable | MICCE Web Agent does not have live audio content. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Not applicable | MICCE Web Agent does not have prerecorded video content. This requirement is only partially met. |
| 1.4.3 Contrast (Minimum) (Level AA) | Partially Supports | The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, with the following exceptions:
|
| 1.4.4 Resize text (Level AA) | Partially Supports | They may affect users with low vision and who do not see the full range of colors. This requirement is only partially met. Text is resized to 200% throughout MiCCE Web Agent without a loss of content of functionality, with the exception of the lower panels including Settings, Sessions, Contacts, Call Log and Real Time functionalities. It may affect users with low vision who need to increase text size in content. |
| 1.4.5 Images of Text (Level AA) | Supports | MICCE Web Agent uses text instead of images of text to convey meaning on user profile image. This requirement is fully met. |
| 2.4.5 Multiple Ways (Level AA) | Supports | MICCE Web Agent utilizes a fixed navigation of all tabs, search and shortcuts for locating screens. This requirement is fully met. |
| 2.4.6 Headings and Labels (Level AA) | Supports | The headings and labels are clear and descriptive when they are provided. This requirement is fully met. |
| 2.4.7 Focus Visible (Level AA) | Supports | The keyboard focus is always available when a UI component is operated. |
| 3.1.2 Language of Parts (Level AA) | Not applicable | MICCE Web Agent does not contain text with a change in language. This requirement is fully met. |
| 3.2.3 Consistent Navigation (Level AA) | Supports | MICCE Web Agent has a consistent navigation mechanism. This requirement is fully met. |
| 3.2.4 Consistent Identification (Level AA) | Supports | MICCE Web Agent components are identified consistently. This requirement is fully met. |
| 3.3.3 Error Suggestion (Level AA) | Not applicable | MICCE Web Agent does not automatically detect any input errors. |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Not applicable | Use of MICCE Web Agent does not inherently cause legal commitments or financial transactions to occur. |
Table 3: Success Criteria, Level AAA
Notes: Not evaluated.
Revised Section 508 Report
Chapter 3: Functional Performance Criteria (FPC)
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 302.1 Without Vision | Supports | MICCE Web Agent provides accessibility information that does not require user vision in all functions. This requirement is fully met. |
| 302.2 With Limited Vision | Supports | MICCE Web Agent can be used with limited vision in all high contrast modes. However, some UI components cannot be customized in high-contrast themes such as logos due to the system affordance. All the supported UI components on Windows can be found in the “Mitigation" section in this link: https://learn.microsoft.com/en-us/windows/win32/w8cookbook/high-contrast-mode. This requirement is fully met. |
| 302.3 Without Perception of Color | Supports | This requirement is fully met. |
| 302.4 Without Hearing | Supports | MICCE Web Agent provides at least one visual mode of operation that does not require user perception of color. This requirement is fully met. |
| 302.5 With Limited Hearing | Supports | MICCE Web Agent provides at least one mode of operation that does not require user hearing. This requirement is fully met. |
| 302.6 Without Speech | Not Applicable | The speech in MiCCE Web Agent is not used for input, control, or operation. This requirement is fully met. |
| 302.7 With Limited Manipulation | Supports | MICCE Web Agent provides at least one mode of operation that does not require fine motor control or simultaneous manual operations. This requirement is fully met. |
| 302.8 With Limited Reach and Strength | Not applicable | No manual mode of operation which requires reach or strength is provided. This requirement is only partially met. |
| 302.9 With Limited Language, Cognitive, and Learning Abilities | Partially supports | MICCE Web Agent provides guides and support for users with limited language, cognitive and learning abilities depending on the user's experience. These may affect users with cognitive, language or learning disabilities. |
Chapter 4: Hardware
Notes: Not applicable. This is a software product.
Chapter 5: Software
Notes: This part is not applicable because MiCCE Web Agent is not a platform software or an authoring tool.
Chapter 6: Support Documentation and Services
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 601.1 Scope | Heading cell – no response required | Heading cell – no response required |
| 602 Support Documentation | Heading cell – no response required | Heading cell – no response required |
| 602.2 Accessibility and Compatibility Features | Does Not Support | MICCE Web Agent does not provide accessibility and compatibility features in the documentation currently. These exceptions may affect users with vision difficulties or impairments, including those using assistive technology. This requirement is only partially met. |
| 602.3 Electronic Support Documentation | Partially Supports | The electronic support documentation of MICCE Web Agent supports below criterion:
|
| 602.4 Alternate Formats for Non-Electronic Support Documentation | Not applicable | MICCE Web Agent does not provide non-electronic support documentation. |
| 603 Support Services | Heading cell – no response required | Heading cell – no response required This requirement is not supported. |
| 603.2 Information on Accessibility and Compatibility Features | Does not support | The information will be provided when all the accessibility and compatibility features are fully provided on support documentation. These exceptions may affect users with vision difficulties or impairments, including those using assistive technology. |
| 603.3 Accommodation of Communication Needs | Supports | This requirement is fully met. |
Legal Disclaimer
This Mitel Accessibility Conformance Report provides details of the accessibility features of MiCCE Web Agent Client, Version 9.7 as of February 2025. This document is provided “AS IS” for informational purposes only, and does not constitute legal advice, nor is it intended to represent a certification for compliance. The information reflects the product as of the date of this report and covers all previous versions and is subject to change without notice. Updates will be made available in the same way as this one. No liability is assumed for the accuracy of this document, or the decisions made based on its content.
