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Mitel CX OpenScape Contact Media Service Integration Guide

Introduction

This document serves as a comprehensive guide for integrating Mitel CX with the OpenScape Contact Media Service (CMS). It details the necessary steps for installation, configuration, and optimization to ensure a seamless and efficient unified communication experience. The integration aims to optimize resource utilization and enhance customer engagement.

This guide is intended for installation technicians and IT professionals responsible for the deployment and management of these systems. It covers various aspects, including system requirements, installation procedures, network configuration, security settings, and quality of service parameters.

Key Features and Configuration

  • Installation: Provides step-by-step instructions for installing the OpenScape Contact Media Service software on a server.
  • Integration Setup: Details the process of setting up the integration between OpenScape Contact Media Service and Mitel CX, including VoIP and SIP configurations.
  • System Configuration: Covers essential configurations such as user management, network settings, security credentials, and recorder settings.
  • Quality of Service: Explains how to configure Quality of Service (QoS) for RTP and SIP traffic to ensure optimal performance.
  • Advanced Features: Includes information on integrating with Google Cloud Platform (GCP) for Text-to-Speech (TTS) and Automatic Speech Recognition (ASR), as well as SDK configuration.

Resources

For further information and support, please refer to the official Mitel documentation and resources available on the Mitel website.

Models: Mitel CX OpenScape Contact Media Service Integration, Mitel CX, OpenScape Contact Media Service Integration, Contact Media Service Integration, Media Service Integration, Service Integration

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Mitel CX OpenScape Contact Media Service Integration Guide

References

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