About This Manual
The Eaton Global Supplier Excellence Manual outlines the essential requirements, processes, and systems for conducting business with Eaton. It serves to ensure Eaton's supply base consistently delivers top-level service and drives continuous improvement, thereby preventing quality and delivery disruptions.
Key Focus Areas
This comprehensive guide details Eaton's expectations for its suppliers across various critical business functions, including:
- Supplier Expectations: Covering quality management systems, assessments, and right of access.
- Planning & Support: Addressing business continuity, risk management, and essential infrastructure.
- Operations: Detailing requirements for contract review, design and development, product realization, production, and change management.
- Performance Evaluation: Outlining metrics for quality, delivery, and overall supplier performance.
- Improvement Initiatives: Encouraging continuous improvement through programs like IDEAS and corrective actions.
Supplier Resources
Suppliers are encouraged to leverage the Eaton Supplier Portal at eaton.supplierone.com for access to key documents, tools, and communications essential for a successful partnership with Eaton.
