User Manual for Ajax Systems models including: 2xSIM Plus Intelligent Security Control Panel Hub, 2xSIM, Plus Intelligent Security Control Panel Hub, Security Control Panel Hub, Control Panel Hub, Panel Hub
Hub User manual
6 ott 2023 — Hub requires Internet access to communicate with the cloud server Ajax Cloud— for con guring and controlling from any point of the world, transferring event.
Hub User manual Updated October 6, 2023 Hub is a central device of the Ajax security system, coor dinating the connected. devices, and interacting with the user and security company.
Hub User manual
Updated October 6, 2023
Hub is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user and security company. Hub is developed only for indoor use. Hub requires Internet access to communicate with the cloud server Ajax Cloud-- for con guring and controlling from any point of the world, transferring event noti cations, and updating the software. The personal data and system operation logs are stored under multilevel protection, and information exchange with Hub is carried out via an encrypted channel on a 24-hour basis. Communicating with Ajax Cloud, the system can use the Ethernet connection and GSM network.
Please use both communication channels to ensure more reliable communication between the hub and Ajax Cloud.
Hub can be controlled via the app for iOS, Android, macOS, or Windows. The app allows responding promptly to any noti cations of the security system.
Follow the link to download the app for your OS:
Android
iOS
The user can customize noti cations in the hub settings. Choose what is more convenient for you: push noti cations, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
Buy intelligent security control panel Hub
Up to 100 Ajax devices can be connected to the hub. The protected Jeweller radio protocol ensures reliable communication between the devices at a distance of up to 2 km in the line of sight.
List of Jeweller devices
Use scenarios to automate the security system and decrease the number of routine actions. Adjust the security schedule, program actions of automation devices (Relay, WallSwitch or Socket) in response to an alarm, Button press or by schedule. A scenario can be created remotely in the Ajax app.
How to create and con gure a scenario in the Ajax security system
Sockets and Indication
1. LED logo indicating the hub status 2. SmartBracket attachment panel. Perforated part is required for actuating the
tamper in case of any attempt to dismantle the hub 3. Socket for the power supply cable 4. Socket for the Ethernet cable 5. Slot for the micro SIM 6. QR code 7. Tamper button 8. On/Off button 9. able retainer clamp
LED indication
00:00
00:06
The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state. When nothing is happening in the system (no alarm, malfunction, lid opening, etc.), the LED displays two hub states:
Armed/partially armed or Night Mode enabled -- the LED lights up white.
Disarmed -- the LED lights up green.
Indication Lights up white. Lights up green. Lights up red.
Event
Note
Two communication channels are connected: Ethernet and SIM card.
If the external power supply is off, the indicator will ash every 10 seconds.
After a loss of power, the hub will not light up immediately, but will start ashing in 180 seconds.
One communication channel is connected: Ethernet or SIM card.
If the external power supply is off, the indicator will ash every 10 seconds.
After a loss of power, the hub will not light up immediately, but will start ashing in 180 seconds.
The hub is not connected to the internet or there is no connection with the Ajax Cloud service.
If the external power supply is off, the indicator will ash every 10 seconds.
After a loss of power, the hub will not light up immediately, but will start ashing in 180 seconds.
Lights up 180 seconds after the loss of power, then ashes every 10 seconds.
The external power supply is disconnected.
The LED indication colour depends on the number of communication channels connected.
Blinks red.
The hub is reset to factory settings.
If your hub has different indications, please contact our Technical Support. They will help you.
Access to indications
Hub users can see the Alerts and Malfunctions indication after they:
Arm/disarm the system using the Ajax keypad. Enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed and the disarm button is pressed on the keypad). Press the SpaceControl button to arm/disarm the system or activate Night Mode. Arm/disarm the system using Ajax apps.
All users can see the Changing hub's state indication.
British Disco
The function is enabled in the hub settings in the PRO app (Hub Settings Services LED indication).
Indication is available for hubs with rmware version OS Malevich 2.14 or higher and in apps of the following versions or higher:
Ajax PRO: Tool for Engineers 2.22.2 for iOS Ajax PRO: Tool for Engineers 2.25.2 for Android Ajax PRO Desktop 3.5.2 for macOS Ajax PRO Desktop 3.5.2 for Windows
Indication
White LED ashes once per second.
Green LED ashes once per second.
White LED lights up for 2 seconds.
Green LED lights up for 2 seconds.
Event Changing hub's state Two-Stage Arming or Delay When Leaving.
Entry indication.
Arming is completed.
Disarming is completed. Alerts and Malfunctions
Note
One of the devices is performing Two-Stage Arming or Delay When Leaving.
One of the devices is performing Delay When Entering.
The hub (or one of the groups) is changing its state from Disarmed to Armed.
The hub (or one of the groups) is changing its state from Armed to Disarmed.
There is an unrestored state after a con rmed hold-up alarm.
Red and purple LED ashes in sequence for 5 seconds.
Con rmed hold-up alarm.
The indication is displayed only if Restoration after con rmed hold-up alarm is enabled in the settings.
Red LED lights up for 5 seconds.
Hold-up alarm.
There is an unrestored state after a hold-up alarm.
The indication is not displayed if there is a con rmed holdup alarm state.
The indication is displayed only if Restoration after hold-up alarm is enabled in the settings.
Red LED ashes.
The number of ashes equals the Device No. of a hold-up device (DoubleButton), the rst to generate the hold-up alarm.
There is an unrestored state after the con rmed or uncon rmed hold-up alarm:
Single hold-up alarm
or
Con rmed hold-up alarm
There is an unrestored state after the con rmed intrusion alarm.
Yellow and purple LED ashes sequentially for 5 seconds.
Con rmed intrusion alarm.
The indication is displayed only if Restoration after con rmed intrusion alarm is enabled in the settings.
Yellow LED lights up for 5 seconds.
Intrusion alarm.
There is an unrestored state after the intrusion alarm.
The indication is not displayed if there is a con rmed intrusion alarm condition.
The indication is displayed only if Restoration after intrusion alarm is enabled in the settings.
Yellow LED ashes.
The number of ashes equals the Device No. that rst generated the intrusion alarm.
There is an unrestored state after the con rmed or uncon rmed intrusion alarm:
Single intrusion alarm or
Red and blue LED ashes in sequence for 5 seconds.
Lid opening.
Con rmed intrusion alarm
There is an unrestored tamper state or an open lid on any of the devices, or the hub.
The indication is displayed only if Restoration after Lid opening is turned on in the settings.
Yellow and blue LED ashes in Other malfunctions. sequence for 5 seconds.
There is an unrestored fault state or a malfunction of any device or the hub.
The indication is displayed only if Restoration after faults is enabled in the settings.
Currently, Restoration after faults is not available in Ajax apps.
Dark blue LED lights up for 5 seconds.
Permanent deactivation.
Blue LED lights up for 5 seconds.
Automatic deactivation.
One of the devices is permanently deactivated or the lid state noti cations are disabled.
One of the devices is automatically deactivated by an opening timer or the number of detections.
Alarm timer expiration.
Green and blue LED ashes in sequence.
Learn more about Alarm con rmation feature
Displayed after the alarm timer expires (to con rm the alarm).
Alert indication
If the system is disarmed and any of the indications from the table is present, the yellow LED ashes once per second.
If there are several states in the system, the indications are displayed one by one, in the same sequence as shown in the table.
Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling.
2. Connect the power supply and Ethernet cables to the sockets.
1 -- Power Socket 2 -- Ethernet socket 3 -- SIM-card slot 4 -- able retainer clamp 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, ltration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address. During the next setup in the mobile app, you will be able to set a static IP address. To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code request (you can disable it using the mobile phone) and a
su cient amount on the account to pay for the GPRS, SMS services and calls.
In some regions, Hub is sold with a SIM card along
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
Ajax Account
The user with administrator rights can con gure the Ajax security system via the app. The administrator account with the information about the added hubs is encrypted and placed on Ajax Cloud. All the parameters of the Ajax security system and connected devices set by the user are stored locally on the hub. These parameters are inextricably linked with the hub: changing the hub administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to con rm your email and phone number. Ajax account allows to combine the roles: you can be the administrator of one hub, as well as the user of another hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display noti cations in particular) is a mandatory condition for controlling the Ajax security system via the smartphone.
1. Login into your account. 2. Open the Add Hub menu and select the way of registering: manually or step-
by-step guidance. 3. At the registration stage, type the name of the hub and scan the QR code
located under the lid (or enter a registration key manually).
4. Wait until the hub is registered.
If there are already users on the hub, the hub administrator, PRO with full rights or the installation company of the selected hub can add your account to it. You will receive a noti cation that the hub is already added to another account. Get in touch with our support to determine who has admin rights on the hub. User account types and rights
Installation
Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.
The device developed only for indoor use.
The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simpli es the removal of the device. Do not place the hub:
outside the premises (outdoors); nearby or inside any metal objects that cause attenuation and shielding of the radio signal; in places with a weak GSM signal; close to radio interference sources: less than 1 meter from the router and power cables;
in premises with temperature and humidity over the permissible limits.
Hub installation: 1. Fix the hub lid on the surface using bundled screws. When using any other xing accessories, make sure that they do not damage or deform the hub lid. 2. Fix the power and Ethernet cables with the supplied cable retainer clamp and screws. Use cables with a diameter no larger than the supplied ones. The cable retainer clamp must t tightly to the cables so that the hub lid closes easily.
The cable retainer clamp helps to prevent sabotage -- the power and Ethernet cables will not be pulled out on purpose.
3. Put the hub on the lid and x it with bundled screws.
Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the Ajax logo can be read horizontally.
Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.
If the hub is rmly xed, the attempt to tear it off triggers the tamper, and the system sends a noti cation.
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create up to 50 rooms, with each device located only in one room.
Without creating the room, you are not able to add devices in the Ajax app.
Creating and Setting Up a Room
The room is created in the app using the Add Room menu.
Please assign a name for the room, and optionally, attach (or make) a photo: it helps to nd the needed room in the list quickly. By pressing on the gear button go to the room settings menu. To delete the room, move all the devices to other rooms using the device setup menu. Deleting the room erases all its settings.
Connecting Devices
The hub doesn't support uartBridge and ocBridge Plus integration modules.
During the rst hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed.
1. Open the room in the app and select the Add Device option. 2. Name the device, scan the QR code (or insert the ID manually), select the
room and go to the next step.
3. When the app starts searching and launches countdown, switch on the device: its LED will blink once. For detection and pairing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object).
onnection request is transmitted for a short time when switching on the device.
If the connection fails on the rst try, switch off the device for 5 seconds and retry. Up to 10 cameras or DVRs that support RTSP protocol can be connected to Hub.
How to con gure and connect an IP camera to the Ajax security system
Hub icons
Icons display some of Hub statuses. You can see them in the Ajax app, in the Devices menu .
Icons
2G connected
Meaning
SIM card is not installed The SIM-card is defective or has a PIN-code on it Hub battery charge level. Displayed in 5% increments Hub malfunction is detected. The list is available in hub states list The hub is directly connected to the central monitoring station of the security organization The hub have lost connection with the central monitoring station of the security organization via direct connection
Hub states
States can be found in the Ajax app: 1. Go to the Devices tab . 2. Select Hub from the list.
Parameter
Meaning
Malfunction Cellular signal strength Battery Charge Lid
External power Connection Cellular data
Click to open the list of Hub malfunctions.
The eld appears only if a malfunction is detected
Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is weak, the hub will not be able to dial-up or send an SMS about an event or alarm Battery level of the device. Displayed as a percentage
How battery charge is displayed in Ajax apps
Status of the tamper that responds to hub dismantling:
Closed -- the hub lid is closed
Opened -- the hub removed from SmartBracket holder
What is a tamper?
External power supply connection status:
Connected -- the hub is connected to external power supply
Disconnected -- no external power supply
Connection status between the hub and Ajax Cloud:
Online -- the hub is connected to Ajax Cloud
O ine -- the hub is not connected to Ajax Cloud
The hub connection status to the mobile Internet:
Ethernet Average Noise (dBm)
Monitoring Station
Hub model Hardware version
Connected -- the hub is connected to Ajax Cloud via mobile Internet
Disconnected -- the hub is not connected to Ajax Cloud via mobile Internet
If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make calls and send SMS messages even if the Not connected status is displayed in this eld
Internet connection status of the hub via Ethernet:
Connected -- the hub is connected to Ajax Cloud via Ethernet
Not connected -- the hub is not connected to Ajax Cloud via Ethernet
Noise power level at Jeweller frequencies at the hub installation site.
The acceptable value is 80 dBm or lower
The status of direct connection of the hub to the central monitoring station of the security organization:
Connected -- the hub is directly connected to the central monitoring station of the security organization
Disconnected -- the hub is not directly connected to the central monitoring station of the security organization
If this eld is displayed, the security company uses a direct connection to receive events and security system alarms
What is a direct connection?
Hub model name Hardware version. Unable to update
Firmware ID
Firmware version. Can be updated remotely
ID/serial number. Also located on the device box, on the device circuit board, and on the QR code under the SmartBracket panel
Settings
Settings can be changed in the Ajax app: 1. Go to the Devices tab . 2. Select Hub from the list. 3. Go to Settings by clicking on the icon .
Note that after changing the settings, you should click the Back button to save them.
Avatar Hub name Users Ethernet Cellular Geofence Groups
Security schedule
Detection zone test
Jeweller
Service
Monitoring Station
Installers
Security Companies
User Guide
Data Import
Unpair hub
Settings Reset
To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red). At the same time, all the connected detectors, room settings and user settings will be deleted. User pro les will remain connected to the system.
Users
After adding the hub to the account, you become the administrator of this device. One hub can have up to 50 users/administrators. The administrator can
invite users to the security system and determine their rights.
Events and Alarms Noti cations
The hub noti es users of events in three ways: push noti cations, SMS and calls.
Noti cations are set in the menu Users:
Event types Malfunctions Alarm
For what it is used
Loss of connection between the device and the hub Jamming Low battery charge in device or hub Masking Tampering with the detector body
Intrusion
Types of noti cations
Push noti cations SMS
Calls
Fire
Flood
Loss of connection between the hub and the Ajax Cloud server
Push noti cations
SMS
Events
Activation of WallSwitch, Relay, Socket
Push noti cations
SMS
Arming/Disarming
Arming/Disarming entire premises or group
Turning on Night mode
Push noti cations
SMS
Push noti cation is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available.
SMS is sent to the phone number indicated by the user when registering the Ajax account.
The phone call means that the hub calls the number speci ed in the Ajax account.
We call only in the event of an alarm to get your attention and reduce the feasibility of you missing an important alert. We recommend to enable this type of noti cation. The hub consecutively calls all users who have enabled this type of noti cation in the order speci ed in the Users Settings. If the second alarm occurs, the hub will make a call again but not more than once in 2 minutes.
The call is automatically dropped as soon as you answer it. We recommend you to save the phone number associated with the hub SIM card in your contacts list.
Noti cation settings may be only changed for registered users.
The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and con gured. Only the sirens connected to the system notify about the opening. What is Chime
How Ajax noti es users of alerts
Connecting a Security Company
The list of organizations connecting the Ajax system to the central monitoring station is provided in the Security Companies menu of the hub settings: Contact representatives of the company providing services in your city and negotiate on the connection. Connection to the central monitoring station (CMS) is possible via the SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols. A
complete list of supported protocols is available at the link.
Maintenance
Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
How to replace hub battery
Complete Set
1. Ajax Hub 2. SmartBracket mounting panel 3. Power supply cable 4. Ethernet cable 5. Installation kit 6. GSM start package (available not in all countries) 7. Quick Start Guide
Safety Requirements
While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.
It is strictly prohibited to disassemble the device under voltage. Do not use the device with a damaged power cable.
Technical Speci cations
All technical speci cations of Hub
Compliance with standards
Warranty
Warranty for the Limited Liability Company "Ajax Systems Manufacturing" products is valid for 2 years after the purchase and does not apply to the preinstalled accumulator. If the device does not work correctly, you should rst contact the support service--in half of the cases, technical issues can be solved remotely.
The full text of the warranty
User Agreement
Technical support: support@ajax.systems
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