How to Set Up Internet Banking

Step 1: Log In

Go to ib.kiwibank.co.nz.

To log in, you will need your access number. This can be found on the back of your EFTPOS or Visa Debit Card. If the access number is not on the back of your card, it would have been provided by the branch when your accounts were first opened.

It is important to note that you need to log in and have your password changed within seven days of receiving your temporary password.

Enter your access number and temporary password, then click "Log in to internet banking".

The process involves: Logging in > Your password > KeepSafe question.

Step 2: Change Your Password

Re-enter your temporary password in the 'Current password' section.

Create a new password and enter it into the second and third boxes, making sure to follow the prompts on screen.

Then click "Save changes".

Remember to keep your password secure at all times.

Step 3: Set Up KeepSafe

KeepSafe is Kiwibank's unique way to help protect you against internet banking fraud, and it does not take long to set up.

You will not be able to use internet banking until KeepSafe is set up.

Click "Set up KeepSafe now" to begin.

Set Up KeepSafe Continued

KeepSafe is based on questions and answers that you set up.

You will be prompted to do a simple test first. Enter the missing letters in the white boxes using the on-screen keyboard.

In the example provided, you would need to select the letter 'L' twice, and then click "Test your answer".

When your KeepSafe is set up, the answer boxes will be blank. You can try as many examples as you like until you feel comfortable.

When you are ready to set up your own questions and answers, click "Next page".

Set Up KeepSafe Continued

Set up your own questions and answers or select a question from a pre-made list by clicking "Show me some questions I can use".

Make sure your answers follow the on-screen prompts.

You can add more questions if you want.

When you are ready, click "Next page".

Set Up KeepSafe Continued

Once your questions and answers have been set up, you will need to test it to show you know how to use KeepSafe; this time using one of your own questions.

Fill in the white boxes with the corresponding letter to your answer using the on-screen keyboard.

Step 4: Turn KeepSafe On

Once tested and you are comfortable with the set-up, click "Turn KeepSafe ON".

You can cancel at this point, but internet banking will be unavailable until your KeepSafe has been switched on.

Check KeepSafe

KeepSafe is now ready for activation.

• Turn KeepSafe on by clicking the button below.
• After activation, you will have to answer one of your security questions each time you log in to internet banking.

Check KeepSafe

KeepSafe is now ready for activation.

• Turn KeepSafe on by clicking the button below.
• After activation, you will have to answer one of your security questions each time you log in to internet banking.

Turn KeepSafe On Continued

Now that is done, you are good to go! You can check your accounts and services by clicking "Proceed to your internet banking homepage".

And That's It!

You are now set up to use internet banking.

Check out our other how-to guides:

• How to view accounts and balances
• How to pay someone
• How to view, download and print bank statements