ProCare Services

We've got your back

With white-glove service tailored to meet your needs.

Every day, you count on your medical equipment to perform at its best. Stryker's team provides preventive maintenance and customized service support to help enhance the reliability and maximize the life of your equipment. ProCare isn't just a service program – it's a partnership you can count on to give you one less thing to worry about, and one more reason to feel confident you're doing all you can for your clinicians, staff, and patients.

Our proactive approach

With ProCare Service, Stryker offers operational and financial peace of mind through two comprehensive service package offerings: ProCare Protect and ProCare Prevent. Choose the service package that best meets your needs.

Don't see what you're looking for?

ProCare Services offers customizable packages to help fit your facility's needs. Some options include, but are not limited to:

• Preventative-maintenance-only agreements
• Co-op plans
• Onsite services
• Labor and travel plans

With ProCare, you choose where your device is serviced. You can ship it to Stryker or they will come to your facility.*

Trusted partner

No one is more qualified to service and repair your equipment than Stryker. Their technicians have the proprietary knowledge, tools, and components to care for Stryker equipment and keep it performing – helping you achieve the full serviceable life of your equipment.

Reliable and responsive

ProCare's true value is in the time you'll save and hassles you can avoid when an issue arises. Stryker is there for you every step of the way: from diagnosing a problem to ordering parts, making repairs, and documenting the repairs, they'll get your equipment up and running as quickly as possible.

Results that matter

Stryker's goal is to ensure your equipment performs as it should, when you need it. Annual preventive maintenance and priority repairs reduce equipment downtime, helping make your budget management more predictable.

Key Advantages

• Quick repairs

  Customers with ProCare contracts receive expedited service and repairs, up to 3X faster than non-contract customers.¹

• Extend equipment life

  Of those surveyed, 90% of customers reported the life of their equipment has been extended because of ProCare Services.²

• Equipment experts

  ProCare technicians receive over 200 hours of equipment training and have an average tenure of 12 years with Stryker.

• Increased efficiency

  92% of customers surveyed reported that their downtime had been reduced because of ProCare Services.²

Contact Stryker for ProCare Service

Stryker's ProCare Services can assist with:

• Dispatching your local service technician
• Ordering Stryker OEM parts
• Technical support for your Stryker equipment
• Access to Stryker's equipment manuals

Visit stryker.com for more information.

^*Feature is available based on product specification and customization of package. ^†Based on the provisions of the service agreement and the location of the product.

¹ ProCare contract and non-contract repair durations. Stryker internal data. 2023.

² Stryker ProCare customer Engagement Study. 2014 Gallup Inc. Published August 2014

³ Compatibility testing refers to the validation of Product surface materials performed by Stryker to not degrade, discolor or crack with exclusive use of SideKick for daily device cleaning and disinfection for the Product's stated expected life. Subject to footnote 2 below. Products refer to beds, stretchers, patient support surfaces, furniture, chest compression systems, defibrillators, emergency care cots, cot fasteners and chairs manufactured by and/or for Stryker.

⁴ Cleaning and disinfection claims exclude the Equilibrium support surface cover. Equilibrium by Dartex® and Dartex® are registered trademarks of Dartex Coatings, Ltd.

This document is intended solely for the use of healthcare professionals. A healthcare professional must always rely on his or her own professional clinical judgment when deciding whether to use a particular product when treating a particular patient. Stryker does not dispense medical advice and recommends that healthcare professionals be trained in the use of any particular product before using it. The information presented is intended to demonstrate Stryker's product offerings. A healthcare professional must always refer to operating instructions for complete directions for use indications, contraindications, warnings, cautions, and potential adverse events, before using any of Stryker's products. Products may not be available in all markets because product availability is subject to the regulatory and/or medical practices in individual markets. Please contact your representative if you have questions about the availability of Stryker's products in your area. Specifications subject to change without notice. Stryker or its affiliated entities own, use, or have applied for the following trademarks or service marks: ProCare, Sidekick, Stryker. All other trademarks are trademarks of their respective owners or holders. The absence of a product, feature, or service name, or logo from this list does not constitute a waiver of Stryker's trademark or other intellectual property rights concerning that name or logo.

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