Manuals+

Yealink W56H DECT Phone Features and Usage Guide

Phone Features and Layout

The Yealink W56H DECT phone features a user-friendly design with clearly labeled buttons and a display screen. The following describes the key components:

Phone Diagram Description: The Yealink W56H handset is depicted with numbered elements indicating specific functions:

  1. Earpiece: Outputs audio during a phone call.
  2. LCD Screen: Displays call information, handset status icons, prompt messages, etc.
  3. Soft Keys: Labeled dynamically to identify their context-sensitive features.
  4. Speakerphone Key: Switches between earpiece and speakerphone modes. Also answers an incoming call.
  5. Headset Connector: Port for connecting a headset.
  6. Off-hook Key: Answers an incoming call, enters the redial list, or places a call.
  7. Keypad: Provides digits, letters, and special characters for context-sensitive applications.
  8. Star Key (⭐): Enters the star symbol. Toggles silent mode on or off.
  9. Redirect Key: Transfers a call to another party.
  10. Microphone: Picks up audio during earpiece and hands-free calls.
  11. Mute Key (?): Toggles the mute feature on or off.
  12. Pound Key (#): Enters the pound symbol. Locks or unlocks the keypad, and switches input methods.
  13. On-hook Key/Power Key: Long presses return to the idle screen or turn the handset on/off. Cancels actions or ends a call. Rejects an incoming call.
  14. Message Key (✉️): Indicates a new received voicemail or missed call, and accesses the voicemail or missed call list.
  15. Navigation/OK Keys: A set of directional keys (up, down, left, right) and an OK button for navigating menus, selecting options, and confirming actions. The directional keys also act as shortcuts and scroll through information. The OK button confirms actions or enters the main menu.

Displaying Information on the LCD Screen

The LCD screen provides essential information, divided into three main areas:

Idle Screen Layout: The idle screen typically shows the time, date, and handset name. It is divided into:

  • Status Bar: Located at the top, displaying signal strength indicators (bars representing signal strength from weak to strong, and an indicator for no reception ❌), and battery status (icons showing Full, High, Medium, Low, or Need Charging). It also shows the internal handset number and battery status. When off-hook, it displays the line ID.
  • Text Line: The main display area. When on-hook (idle), it shows the handset name, time, and date. When receiving an incoming call, it displays caller information. When off-hook, it displays the dialed digits.
  • Softkey Line: Displays context-sensitive options corresponding to the soft keys below the screen. When on-hook (idle), it shows "History" and "Line". When off-hook, it displays various options related to the current feature.

Icon Instructions

Various icons appear on the LCD screen to indicate different statuses and functions:

  • ? Received Call
  • ➡️ Placed Call
  • ❌ Missed Call
  • ✉️ Voice Mail
  • ? Keypad Lock
  • ? Silent Mode
  • ? Do Not Disturb
  • ➡️ Call Forward
  • ⏸️ Call Hold
  • ? Call Mute
  • ? Unassigned Outgoing Line
  • ? Loudspeaker On
  • ? Headset Mode On
  • ? Anonymous Call Allowed
  • ?? Anonymous Call Rejection

Commonly Used Features

Placing Outgoing Calls

When the phone is not in use:

  1. Pick up the Handset from the Charging Cradle.
  2. Dial an extension number or telephone number.
  3. Press the green Call button.

When you are already on a call:

  1. Press the Options softkey, use the down arrow to select Hold, and press the OK softkey. This places the first call on hold and allows you to place a second call.
  2. Press the Line softkey.
  3. Press the Dial softkey.
  4. Dial an extension number or telephone number and press the green Call button.
  5. To resume the original call, end your second call, and press the Resume softkey.

Answering an Incoming Call

  • On a Handset: Pick up the Handset from the Base Station or press the Accept softkey.
  • On a Headset: Pick up the Handset from the Base Station or press the Accept softkey.
  • On Speakerphone: Pick up the Handset from the Base Station and press the Speaker button.

Ignoring an Incoming Call

Press the Silence softkey to send the caller to voicemail.

Ending a Call

Press the red End Call button.

Hold

Placing a Call On Hold:

  1. While on a call, press the Options softkey.
  2. Use the down arrow to highlight Hold and press the OK softkey. The call is now on hold.

Retrieving Calls On Hold:

Press the Resume softkey.

Transferring Calls

Blind Transfers:

  1. While on a call, press the Options softkey.
  2. Select Transfer and press the OK softkey.
  3. Dial an extension number or telephone number and press the Transfer softkey.
  4. The call is automatically transferred.

Attended (Consultative or Warm) Transfers:

  1. While on a call, press the Options softkey.
  2. Select Transfer and press the OK softkey.
  3. Dial an extension number or telephone number and press the green Call button.
  4. When the party answers, announce the call.
  5. Press the Transfer softkey.
  6. The call is automatically transferred.

Mute

  1. While on a call, press the Mute button on the Handset.
  2. To unmute the call, press the Mute button again.

Voicemail

  1. Press and hold the 1 key on the Handset keypad or dial your phone's extension or phone number.
  2. Enter your PIN when prompted, followed by the # key.

Volume Adjustment

In-Call Volume: While on a call, press the left or right arrows on the keypad to raise or lower the volume.

Ringer Volume: While the phone is not in use, press the left or right arrows on the keypad to raise or lower the ringer volume.

Call Waiting

When an inbound call rings in, you will hear a beep tone emitted by your phone if it is already in use.

To Answer the Second Call:

  1. Press the down arrow button to highlight the new call and press the Accept softkey; the original call goes onto Hold.
  2. To switch back to the call on Hold, press the Swap softkey.

To Reject the Second Call:

Press the down arrow button to highlight the new call and press the Reject softkey; the caller goes to your voicemail box.

SpeakerPhone

When the phone is not in use: Press the Speakerphone button to activate the speakerphone and get dial tone for an outbound call.

While on a call on the Handset / Headset: Press the Speakerphone button to continue the current call on the speakerphone.

Forwarding Call

  1. Press the OK button on the keypad.
  2. Arrow down to Call Features and press the OK softkey.
  3. Highlight Call Forward and press the OK softkey twice.
  4. Choose the type of forwarding needed, then press the OK button.
  5. Use the left or right arrow to select Enabled.
  6. Arrow down to the Target section and enter the forwarding destination number or extension, then press the Save softkey.

Forwarding Types:

  • Always: Forward all incoming calls.
  • Busy: Forward incoming calls when the phone is busy.
  • No Answer: Forward incoming calls when the phone is not answered.

Voicemail Box Setup

Recording your personal voicemail greeting

  1. Press the Messages ✉️ button.
  2. Enter the PIN provided by your Administrator, followed by the # key.
  3. Select option 3 for personal options.
  4. Select option 1 to record your voicemail greeting.
  5. Follow the voice prompts to record and check your greeting.

Changing the PIN from the Phone

  1. Press the Messages ✉️ button.
  2. Enter the PIN provided by your Administrator, followed by the # key.
  3. Select option 3 for personal options.
  4. Select option 2 to change your PIN.
  5. Enter the new PIN when prompted. Press # when done.
Models: W70B, W56H, W70B Professional Business DECT Phone, Professional Business DECT Phone, Business DECT Phone, DECT Phone

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