AXIS C2005 Network Ceiling Speaker User Manual

About this Document

This manual is intended for administrators and users of the AXIS C2005 Network Ceiling Speaker and is applicable to firmware version 1.30 and later. It provides instructions for using and managing the product on your network. Familiarity with networking concepts is beneficial. Some knowledge of UNIX or Linux-based systems may also be helpful for developing shell scripts and applications. Later versions of this document will be available at www.axis.com. Online help is also accessible through the web-based interface.

Legal Considerations

Audio surveillance may be regulated by laws that vary by country. Users should check local laws before using this product for surveillance purposes.

Liability

Axis Communications AB has taken care in preparing this document. Please report any inaccuracies or omissions to your local Axis office. Axis Communications AB reserves the right to make changes to the product and manuals without prior notice and is not responsible for technical or typographical errors. Axis Communications AB makes no warranties regarding the material contained within this document, including implied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable for incidental or consequential damages arising from the use of this material. This product is intended for its specified purpose only.

Intellectual Property Rights

Axis AB holds intellectual property rights related to the technology embodied in this product. These rights may include patents listed at www.axis.com/patent.htm and other pending patent applications.

Equipment Modifications

This equipment must be installed and used strictly according to the user documentation. It contains no user-serviceable components. Unauthorized modifications will invalidate all applicable regulatory certifications and approvals.

Trademark Acknowledgments

AXIS COMMUNICATIONS, AXIS, and VAPIX are registered trademarks or trademark applications of Axis AB. All other company names and products are trademarks or registered trademarks of their respective companies.

Regulatory Information

Europe

This product complies with applicable CE marking directives and harmonized standards:

• Electromagnetic Compatibility (EMC) Directive 2014/30/EU.
• Low Voltage (LVD) Directive 2014/35/EU.
• Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.

A copy of the original declaration of conformity is available from Axis Communications AB. See Contact Information.

Electromagnetic Compatibility (EMC)

This equipment is designed and tested to fulfill applicable standards for:

• Radio frequency emission when installed and used as intended.
• Immunity to electrical and electromagnetic phenomena when installed and used as intended.

USA

This equipment has been tested using a shielded network cable (STP) and complies with FCC Rules Part 15 for a Class A digital device. These limits provide reasonable protection against harmful interference in a commercial environment. The equipment generates, uses, and can radiate radio frequency energy. If not installed and used per the manual, it may cause harmful interference to radio communications. Operation in a residential area is likely to cause interference, requiring the user to correct it at their own expense. The product must be connected using a properly grounded shielded network cable (STP).

Canada

This digital apparatus complies with CAN ICES-3 (Class A). The product must be connected using a properly grounded shielded network cable (STP). Cet appareil numérique est conforme à la norme NMB ICES-3 (classe A). Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui est correctement mis à la terre.

Europe

This digital equipment fulfills RF emission requirements according to EN 55032 Class A. The product must be connected using a properly grounded shielded network cable (STP). Notice! This is a Class A product. In a domestic environment, it may cause RF interference, requiring the user to take adequate measures. This product fulfills immunity requirements according to EN 61000-6-1 (residential, commercial, light-industrial), EN 61000-6-2 (industrial), and EN 55024 (office, commercial) environments.

Australia/New Zealand

This digital equipment fulfills RF emission requirements according to AS/NZS CISPR 32 Class A. The product must be connected using a properly grounded shielded network cable (STP). Notice! This is a Class A product. In a domestic environment, it may cause RF interference, requiring the user to take adequate measures.

Japan

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがあります。本製品は、シールドネットワークケーブル(STP)を使用して接続してください。また適切に接地してください。

Korea

이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의 우려가 있습니다. 적절히 접지된 STP (shielded twisted pair) 케이블을 사용하여 제품을 연결 하십시오.

Safety

This product complies with IEC/EN/UL 60950-1, Safety of Information Technology Equipment.

Disposal and Recycling

When this product reaches the end of its useful life, dispose of it according to local laws and regulations. Contact your local authority for information on designated collection points. Penalties may apply for incorrect disposal.

Europe

This symbol indicates that the product must not be disposed of with household or commercial waste. Directive 2012/19/EU (WEEE) applies in EU member states. The product must be disposed of in an approved, environmentally safe recycling process to prevent harm to human health and the environment. Businesses should contact their product supplier for correct disposal information. This product complies with Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).

China

This product complies with SJ/T 11364-2014, Marking for the restriction of hazardous substances in electrical and electronic products.

0: Indicates that the content of this hazardous substance in all homogeneous materials of this component is below the limit specified in GB/T 26572. X: Indicates that the content of this hazardous substance in at least one homogeneous material of this component exceeds the limit specified in GB/T 26572.

Contact Information

Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden

Tel: +46 46 272 18 00
Fax: +46 46 13 61 30
www.axis.com

Support

For technical assistance, contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward them through appropriate channels for a rapid response. If you are connected to the Internet, you can:

• Download user documentation and software updates.
• Find answers in the FAQ database by searching by product, category, or phrase.
• Report problems to Axis support staff via your private support area.
• Chat with Axis support staff.
• Visit Axis Support at www.axis.com/support.

Learn more! Visit the Axis learning center at www.axis.com/academy/ for training, webinars, tutorials, and guides.

Safety Information

Hazard Levels

• DANGER: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
• WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates a situation which, if not avoided, could result in damage to property.

Other Message Levels

• Important: Indicates significant information essential for product function.
• Note: Indicates useful information for getting the most out of the product.

Product Overview

Connectors and Buttons

Network Connector: The product must be connected using a shielded network cable (STP). Ensure cables are intended for their specific use and that network devices are installed per manufacturer instructions. Refer to the Installation Guide at www.axis.com for regulatory requirements.

Control Button: Located on the product (see Product Overview diagram). The control button functions include:

• Sending a test tone to calibrate the Auto Speaker Test (press and release).
• Resetting the product to factory default settings (see page 35).
• Connecting to an AXIS Video Hosting System service (press and hold for ~3 seconds until Status LED flashes green, see page 30).
• Connecting to AXIS Internet Dynamic DNS Service (press and hold for ~3 seconds, see page 30).

Diagram Description: The product features four numbered connection points: 1. Network connector, 2. Microphone switch, 3. SD memory card slot, 4. Control button.

Microphone Disable Switch

The microphone disable switch mechanically turns the microphone ON or OFF. The factory default setting is ON.

LED Indicators

How to Access the Product

Refer to the Installation Guide for product installation.

How to Access the Product from a Browser

1. Start a web browser.
2. Enter the Axis product's IP address or host name in the address field. For Mac OS X, use Safari, click Bonjour, and select the product. To bookmark Bonjour, go to Safari > Preferences.
3. Enter your username and password. The root password must be configured upon first access.

How to Access the Product from the Internet

The product is accessible on your local network (LAN). To access it from the Internet, configure your network router to allow incoming data traffic. Enable the NAT-traversal feature to attempt automatic router configuration for access. See NAT traversal (port mapping) for IPv4 on page 31 for more information. For technical notes, visit Axis Support at www.axis.com/support. See also AXIS Internet Dynamic DNS Service at www.axiscam.net.

How to Set the Root Password

Set the password for the default administrator user 'root' in the Configure Root Password dialog, which appears on first access. To prevent network eavesdropping, use an encrypted HTTPS connection with an HTTPS certificate. HTTPS encrypts traffic between browsers and servers. The default administrator username 'root' is permanent. If the password is lost, the product must be reset to factory default settings (see page 35). To set the password via HTTP, enter it directly. For HTTPS, click 'Use HTTPS', create a temporary certificate, enter and confirm the password, then click OK.

How to Set Up the Product

The product can be configured by users with administrator rights via Setup > Basic Setup > Users. Administrators have unrestricted access to all settings. See also the online help.

How to Perform a Basic Setup

Basic Setup provides shortcuts for initial configuration:

1. Users (See page 27).
2. TCP/IP (See page 29).
3. Date & Time (See page 28).
4. VoIP Settings (See page 14).

Audio

Audio Overview

Configure audio quality and manage playlists, streams, and announcements from a single speaker by connecting multiple speakers into a zone. Designate a leader speaker and connect other speakers as followers.

About Announcements

Playlists can overlap with pre-recorded or live announcements. Music mutes during announcements.

About Standalone Mode

In standalone mode, adjust volume using the slider. Click the note icon to play a sound for speaker identification.

How to Set Up a Speaker System (Zone)

1. Log in to the desired leader speaker.
2. Navigate to Audio > Audio Overview.
3. Click 'Edit speaker system'.
4. Rename the leader speaker: Click the pencil icon, set the speaker name, and enter username/password. For systems with over 50 speakers, switch to Multicasting. Click 'Apply'.
5. Add speakers to the zone: Under 'Available speakers', click '+' to add. If a device is not listed, click 'Add device manually'. For each added speaker, set the name and enter username/password. Click 'Apply'.

How to Set the Volume for Speakers in a Zone

Go to Audio > Audio Overview. These settings apply when at least one other speaker is connected.

1. Use the 'System' slider under 'Volume' for the maximum announcement sound level.
2. Set the background music volume in 'Axis Audio Player'.
3. Adjust balance between speakers by decreasing the volume of louder speakers, then repeat steps 1 and 2.

How to Identify Speakers in a Zone

Go to Audio > Audio Overview. Click the upper note to make all connected speakers sound. Click the note next to a follower speaker to make only that speaker sound.

Set Up Audio

Configure audio settings via Audio > Audio Settings.

Auto Speaker Test

The Auto Speaker Test verifies speaker functionality remotely by playing and measuring test tones. It calibrates speaker performance to its surroundings. Calibration is required during first use and if the speaker's environment changes. It is recommended to have someone present during calibration to ensure test tones are not muffled. To calibrate and run the test, go to Setup > Audio > Audio Settings and click 'Calibrate'. The test can also be run by pressing the control button. To run the test anytime, go to Setup > Audio > Audio Settings and click 'Test'. Set up the Auto Speaker Test as an action rule via 'How to set up action rules' on page 22.

Audio Modes

The product supports the following audio modes:

• Full duplex: Simultaneous two-way audio. No echo cancellation is provided; move microphone or speaker if feedback loops occur.
• Half-duplex: Audio transmission and reception occur in one direction at a time.
• Simplex - Speaker only: Audio is transmitted from a client to the product (default mode).
• Simplex - Microphone only: Audio captured by the product microphone is transmitted to clients.

Set the audio mode via Audio > Audio Settings.

Audio Output

Configure audio output settings under Audio > Audio Settings. Adjust 'Output gain' using the slider. Move the slider left to mute.

Audio Input

Configure audio input settings under Audio > Audio Settings. The source is the built-in microphone. Use 'Input gain' to control volume. The Level bar visually represents the audio signal level:

• Green: Good level.
• Yellow: Signal becoming distorted.
• Red: Signal distorted.

Select the 'Encoding' option for digital audio encoding format (AAC, G711, G726). Sample rate and bit rate affect audio quality and bandwidth. For more information, see online help.

Audio Clips

Audio clips can be played upon events. Create clips by uploading sound files to the product. To add, play, download, modify, or remove clips, go to Audio > Audio Clips. For more information, see online help.

• Add: Click 'Add', select 'Upload', click 'Browse', locate the file, and click 'Upload'. Supported formats: .au, .wav, MP3.
• Play: Select a clip and click 'Play'.
• Stop: Select a clip and click 'Stop'.
• Download: Select a clip and click 'Download'.
• Modify: Select a clip and click 'Modify'.
• Remove: Select a clip and click 'Remove'.

To play audio clips on events, set up an action rule (see About events on page 22).

Configure Audio Clip Link

1. Select an audio clip.
2. To play multiple clips with similar names randomly, use an asterisk (*) in the file name (e.g., sound*).
3. Set audio clip configurations.
4. Select the copy icon to copy the link.

Voice over IP (VoIP)

VoIP enables voice and multimedia sessions over IP networks using Session Initiation Protocol (SIP) and Dual-Tone Multi-Frequency (DTMF) signaling. Access VoIP settings via Setup > VoIP. Settings include VoIP Overview, SIP Settings, and Account Settings.

VoIP Overview Page

Displays SIP, VoIP action rules, and Account Settings. SIP Settings show basic SIP configuration and incoming call status. To change settings, click 'Configure' or go to VoIP > SIP Settings. Account Settings show SIP account overviews. To create, test, or change accounts, click 'Configure' or go to VoIP > Account Settings.

Configure the SIP Settings

SIP is a text-based protocol for interactive communication sessions. Before making/receiving calls, configure SIP settings: enable SIP, configure ports, and set NAT traversal rules.

1. Go to Setup > VoIP > SIP Settings.
2. Click 'Start' for the SIP Setup Assistant (see page 15), or manually enable SIP, allow incoming calls, enter SIP and TLS port numbers, and select NAT traversal protocols.
3. Configure Registration interval and Max call duration if needed.
4. Click 'Save'.

NOTICE: Allowing incoming calls enables calls from any network device. Disable incoming calls for products accessible from public networks or the Internet.

Note: SIP settings can be configured even if SIP is disabled, but calls cannot be made or received.

SIP Setup Assistant

Guides through SIP configuration, creating action and DTMF rules upon completion.

Port Settings

• SIP port: Used for SIP sessions (default 5060). Traffic is non-encrypted.
• SIP TLS port: Used for SIPS and TLS-secured SIP sessions (default 5061). Traffic is encrypted.
• RTP start port: Used for RTP media streams (default 4000). Must be between 1024-65535.

Note: Allow port update messages through MWI to receive notifications if the PBX changes SIP ports.

Network Address Translation (NAT) Traversal (port forwarding)

Use NAT traversal when the product is behind a NAT router or firewall. It allows communication between clients on the same private network and clients on different networks. Available settings include STUN, TURN, and ICE. These can be used individually or in combination.

Note: See NAT traversal (port mapping) for IPv4 on page 31 for general NAT traversal settings.

Interactive Connectivity Establishment (ICE)

ICE increases the chances of finding efficient communication paths by enabling the product to send multiple addresses and receive multiple addresses from the receiving device, establishing a channel through connectivity checks.

Session Traversal Utilities for NAT (STUN)

STUN is a client-server protocol that helps the product get a mapped public IP address from a STUN server, useful for various NAT setups. It is fast but does not allow incoming messages from symmetric NATs.

Traversal Using Relays around NAT (TURN)

TURN is a client-server protocol that uses a TURN server as a relay for IP addresses, primarily for symmetric NAT setups. It is reliable but may introduce latency.

The Account Settings Page

Set up and manage SIP accounts. SIP accounts can be verified using 'Test SIP Call' (see page 18). The page lists account settings including Name, SIP address, Transport mode, Default status, and Registration status.

Registration Status

Indicates account status with colored dots: SIP disabled, Account not registered, Provisional (registering), Redirection, Successful (registered), Failure (problem).

Create or Edit Accounts

To set up a SIP account:

1. Go to Setup > VoIP > Account Settings.
2. Click 'Add'.
3. Enter account details under General (Account Information, Credentials, SIP Server Settings) and Network (Transport Settings, Proxy Settings) tabs.
4. Click 'OK'.

To edit or remove an account, select it from the list and click 'Modify' or 'Remove'.

Account Information

• Name: Descriptive name for the account (alias).
• Default account: Designate one account as default. A peer account is created automatically on first access or reset and can only be removed if another account is added. The default account is used for VAPIX API calls that don't specify an account.

Account Credentials

• User ID: Extension or phone number assigned by the SIP server, or a SIP URI.
• Authentication ID: Used for authentication against the SIP server (typically same as User ID).
• Password: Password for the SIP account.
• Caller ID: Name displayed to the call recipient.

To register with a PBX or service provider, enter User ID, password, and registrar address/domain. If only User ID is entered, it functions as a peer-to-peer account. Note: Without SIP-specific port forwarding (STUN/TURN), communication is limited to the same private network.

SIP Server Settings

• Domain name: Public domain name, shown in SIP addresses.
• Registrar address: SIP server address for registration.
• Secondary SIP Server: Used if primary registration fails.

Important: VoIP functionality does not support IPv6.

Transport Settings

• Enable SIPS: Use Secure Session Initiation Protocol (SIPS) for encrypted traffic (TLS only).
• Transport mode: Select UDP, TCP, or TLS (default for media encryption).
• Media encryption: Encrypts audio and video in SIP calls (SRTP Best Effort or SRTP Mandatory).

Note: If multiple TLS peer-to-peer accounts use different media encryption, the strictest value applies.

• Allow port update messages through MWI: Notifies of port setting changes.

SIPS encrypts each message transfer, while TLS encrypts SIP traffic to the next node.

Proxy Settings

A SIP proxy manages registration and routing. Enter the SIP proxy server's address, username, and password if required.

Make Test Calls

Verify call functionality:

1. Go to VoIP > Account Settings.
2. Select the account for the test call.
3. Enter a valid SIP address (e.g., sip:<extension>@<domain>). See About SIP Addresses on page 19.
4. Click 'Test call'.

Call status is displayed. Click 'End call' to finish.

About SIP Addresses

SIP addresses (SIP URIs) identify users, similar to email addresses, consisting of a user ID/extension and a domain/IP address, prefixed by 'sip:' or 'sips:'. For local peer-to-peer calls, only the IP address is required.

• sip: Prefix for SIP session.
• sips: Prefix for SIPS session.
• <extension>: User ID or recipient's extension, or IP address for peer-to-peer calls.
• @<domain>: Domain name or registrar address.

Important: VoIP functionality does not support IPv6.

Call Status

Indicates call status with colored dots: Idle (no calls), Terminated (denied/failed), Calling (waiting), Active (ongoing).

About Applications

AXIS Camera Application Platform (ACAP) allows third parties to develop analytics and applications for Axis products. Find information at www.axis.com/applications. User manuals for Axis applications are at www.axis.com.

Note: Run one application at a time. Avoid running applications during motion detection.

About Application Licenses

Some applications require a license, installed automatically (internet access needed) or manually by uploading a license key. The product serial number (S/N) is required for license requests.

How to Upload and Start an Application

1. Under 'Upload Application', click 'Browse', locate the application file, and click 'Upload Package'.
2. Install the license if applicable (refer to vendor documentation).
3. Start the application via Applications, select it, and click 'Start'.
4. Configure the application per vendor documentation.

Note: Applications can be uploaded by administrators. AXIS Camera Management can install applications and licenses on multiple products simultaneously.

Generate log files via Applications > select application > Log.

Application Considerations

Upgrading applications may remove settings and licenses. Firmware upgrades are generally compatible but not guaranteed. Restarting the product restarts running applications. Resetting to factory defaults removes uploaded applications and settings.

AXIS Audio Player

This included application manages music playlists, streams, and announcements. Add audio files to the library via drag-and-drop or browse. Play directly or create playlists.

How to Create Playlists

1. Click '+' next to Playlists, enter a name, and click 'Save'.
2. Drag and drop music files and announcements from the library to the playlist.

NOTICE: Deleting a file from a playlist keeps it in the library. Deleting from the library removes it from both.

How to Add Streams

1. Click '+' next to Streams.
2. Enter the stream name and URL.
3. Click 'Save'.

How to Create a Schedule

1. Go to the Schedule tab.
2. Click and drag to define a time slot for playing a playlist or stream. Local device time/date settings apply.
3. In 'New Event', choose to play from library or a playlist/stream. Adjust start/end times if needed.
4. Click 'Save'.

How to Schedule Announcements

1. Go to the Schedule tab.
2. Click the '+' icon.
3. Choose the announcement and playback time.
4. The announcement will be marked in the schedule.

About Events

Configure product actions based on events. An action rule defines the conditions for triggering an action, such as playing an audio clip or sending a notification.

How to Set Up Action Rules

An action rule requires specific conditions to be met. If multiple conditions are set, all must be met. See 'About triggers' (page 22) and 'About actions' (page 23) for details.

Example: Play an audio file when receiving an input signal from a video management system:

1. Go to Events > Action Rules and click 'Add'.
2. Enable the rule, enter a name.
3. Select 'Input Signal' from the Trigger list, then 'Virtual Inputs', then '1'.
4. Set 'Active' to 'Yes'. Optionally add 'Schedule' and 'Additional conditions'.
5. Under Actions, select 'Play Audio Clip' and choose the audio file.
6. Click 'OK'.

Multiple triggers can be added via 'Additional conditions'. Use 'Wait at least time' to prevent repeated triggering.

About Triggers

Available triggers and conditions include:

• Applications: Use installed applications (see About applications on page 20).
• Call: State changes (active, calling, idle) or State Change (busy tone).
• Hardware
• Network: Connection lost ('Yes') or restored ('No').
• Input Signal: Speaker Test Performed (OK or failed), Virtual Inputs (changes in state).
• System: System Ready (product state is ready).
• Time: Recurrence (set recurring actions) or Schedule (trigger according to schedule).

About Actions

Available actions include:

• Play Audio Clip: Plays a selected audio clip.
• Run Auto Speaker Test: Initiates an Auto Speaker Test.
• Send Notification: Sends a message to a recipient.
• Status LED: Configures the status LED (flash duration, color) for visual validation.

How to Add Recipients

Define recipients to receive event/alarm notifications. Available types: HTTP, HTTPS, Email, TCP.

1. Go to Events > Recipients and click 'Add'.
2. Enter a name, select recipient type.
3. Enter necessary information.
4. Click 'Test' to verify the connection.
5. Click 'OK'.

How to Set Up Email Recipients

Configure email recipients by selecting providers or specifying SMTP server details. Some providers have security filters that may affect delivery.

• To set up using a listed provider: Select provider, enter email addresses, user ID, and password. Click 'Test'.
• For corporate servers: Select 'User defined' as Provider, enter 'From' address, and configure 'Advanced settings' (SMTP server, port, authentication, encryption). Certificate validation is possible.

How to Create Schedules

To create a new schedule, select it from the Schedule drop-down list in the Action Rule Setup page.

How to Set Up Recurrences

Recurrences trigger action rules repeatedly (e.g., every 5 minutes). To set up: Go to Events > Recurrences, click 'Add', enter a name and pattern, click 'OK'. Use in action rules by selecting 'Time' as trigger.

About Languages

Multiple languages can be installed. Web pages and online help display in the selected language. To switch, go to Setup > Languages, upload the new language file, select it from the list, and click 'Save'.

Note: Resetting to factory defaults resets the language to English. Firmware upgrades do not affect language but may cause translation mismatches, requiring re-uploading an updated file. Uploading a newer version of a language file replaces the existing one.

About System Options

Security

Users

The user list shows authorized users and access levels. Administrators have unrestricted access and can manage other users. Note: The 'Encrypted & unencrypted' option encrypts passwords. Basic Setup menu can be hidden by deselecting 'Enable Basic Setup'.

IP Address Filter

Enable IP address filtering to allow or deny access based on IP addresses. Up to 256 IP address entries can be added.

HTTPS

HTTPS provides encrypted browsing and device verification. An HTTPS certificate must be installed. To enable HTTPS, go to System Options > Security > HTTPS, select a certificate, optionally configure ciphers, set connection policy, and click 'Save'. Access via https:// or http://.

IEEE 802.1X

IEEE 802.1X provides secure authentication for network devices using EAP. Authentication is performed by an authentication server (e.g., RADIUS). Axis uses EAP-TLS with digital certificates. You need a CA certificate and a CA-signed client certificate. Install certificates via System Options > Security > Certificates. To enable 802.1X, go to System Options > Security > IEEE 802.1X, select certificates, configure EAPOL version and EAP identity, and click 'Save'. Ensure date and time are synchronized with an NTP server.

About Certificates

Note: Factory reset deletes non-preinstalled certificates. Preinstalled CA certificates are reinstalled if deleted.

• Create Self-Signed Certificate: Go to Setup > System Options > Security > Certificates, then click 'Create self-signed certificate'.
• Create and Install CA-Signed Certificate: Create self-signed certificate, then go to Setup > System Options > Security > Certificates, click 'Create certificate signing request', send the request to a CA, and upload the returned signed certificate.
• Install Additional CA Certificates: Go to Setup > System Options > Security > Certificates, click 'Install certificate', and upload the certificate.

Date & Time

Configure date and time settings under System Options > Date & Time. Options include synchronizing with computer time, synchronizing with an NTP Server, or manual setting. Select Time zone and enable daylight saving adjustment if needed.

Network

Basic TCP/IP Settings

IPv4 Address Configuration

By default, the product uses IPv4 and obtains IP addresses via DHCP. DHCP settings are under System Options > Network > TCP/IP > Basic. DHCP allows centralized IP address management. If DHCP is enabled and the product is inaccessible, use AXIS IP Utility or reset to factory defaults. For a static IP address, select 'Use the following IP address' and specify the details.

IPv6 Address Configuration

If IPv6 is enabled, the product receives an IP address configured by the network router. Enable IPv6 via System Options > Network > TCP/IP > Basic.

ARP/Ping

The product's IP address can be assigned using ARP and Ping within 2 minutes of connecting power. The service is enabled by default but disables after 2 minutes or upon IP assignment. Restart the product to re-enable for another 2 minutes. Disable via System Options > Network > TCP/IP > Basic, clearing 'Enable ARP/Ping'. Pinging is still possible when disabled.

Assign IP Address Using ARP/Ping

1. Acquire a free static IP address on the same network segment.
2. Locate the product's serial number (S/N).
3. Open a command prompt and use the following commands (syntax varies for Linux/Unix and Windows):
   Linux/Unix syntax:
   arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
   Windows syntax:
   arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
4. Close the command prompt when the product responds.
5. Open a browser and type http://<IP address>.

Note: Instructions for opening command prompts on different OS are provided.

AXIS Video Hosting System (AVHS)

AVHS settings are under System Options > Network > TCP IP > Basic. AVHS service is enabled by default. To disable, clear 'Enable AVHS'. The 'Always' option attempts constant connection to the AVHS service.

AXIS Internet Dynamic DNS Service

Assigns a host name for product access. Register via System Options > Network > TCP/IP > Basic. Requires IPv4.

Advanced TCP/IP Settings

DNS Configuration

DNS translates host names to IP addresses. Settings are under System Options > Network > TCP/IP > Advanced. Obtain DNS server address via DHCP or specify manually.

NTP Configuration

NTP synchronizes device clocks. Settings are under System Options > Network > TCP/IP > Advanced. Obtain NTP server address via DHCP or specify manually.

Host Name Configuration

Access the product by host name. Configure under System Options > Network > TCP/IP > Advanced. Options include obtaining host name via DHCP, setting it manually, or enabling dynamic DNS updates.

Link-Local IPv4 Address

Enabled by default, assigns an additional IP address for local network access. Can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port can be changed under System Options > Network > TCP/IP > Advanced. Default is 80; range is 1024-65535.

HTTPS

NAT Traversal (port mapping) for IPv4

NAT traversal allows devices on a private network to share an Internet connection by forwarding traffic. It's used when the product is on an intranet (LAN) and needs to be available from the WAN side of a NAT router. NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

Note: Router must support NAT traversal and UPnP™. 'Router' refers to any network routing device or firewall.

• Enable/Disable: Attempts to configure port mapping in a NAT router using UPnP™.
• Use manually selected NAT router: Manually select a NAT router or let the product search.
• Alternative HTTP port: Define an external HTTP port (1024-65535). If empty or 0, a port is automatically selected.

Note: An alternative HTTP port can be used even if NAT traversal is disabled, useful if the router doesn't support UPnP.

FTP

The FTP server allows firmware and application uploads. It can be disabled under System Options > Network > TCP/IP > Advanced.

RTSP

The RTSP server allows clients to stream audio. The port can be changed under System Options > Network > TCP/IP > Advanced. Default port is 554. Audio streams are unavailable if RTSP is disabled.

SOCKS

SOCKS is a proxy protocol for reaching networks across firewalls. Configure under System Options > Network > SOCKS.

QoS (Quality of Service)

QoS guarantees resources for selected network traffic, improving reliability.

SNMP

Simple Network Management Protocol (SNMP) allows remote management. Enable and configure SNMP under System Options > Network > SNMP. Select version and configure traps for event messages. Note: If HTTPS is enabled, SNMP v1 and v2c should be disabled.

• Traps: Available traps include Cold start, Warm start, Link up, Authentication failed.
• SNMP v3: Provides encryption and secure passwords. Requires HTTPS enabled.

Note: The initial SNMP v3 password can only be set once.

Ports & Devices

LED Settings

Configure the Status LED behavior under Setup > System Options > Ports & Devices > LED. Options are 'Normal' (steady green) or 'Off' (less noticeable).

Maintenance

Maintenance functions are under System Options > Maintenance.

• Restart: Performs a correct restart without affecting settings. Clears Server Report entries.
• Restore: Resets most settings to factory defaults, excluding boot protocol, static IP, default router, subnet mask, and system time.
• Default: Resets all settings, including IP address, to factory defaults. Use with caution. The control button can also be used for factory reset (see page 35).

See How to upgrade the firmware on page 36.

Support

Support Overview

Provides troubleshooting information and contact details for technical assistance. See Troubleshooting on page 36.

Logs & Reports

Generates logs and reports for system analysis and troubleshooting. Provide a server report when contacting Axis Support.

• System Log: Information about system events.
• Access Log: Lists failed access attempts, can be configured to list all connections.
• View Server Report: Displays product status and includes the access log.
• Download Server Report: Creates a .zip file with a complete server report, optionally including a Live View snapshot. Always include this when contacting support.
• Parameter List: Shows product parameters and current settings.
• Connection List: Lists clients accessing media streams.
• Crash Report: Generates an archive with debugging information.

Advanced

Scripting

Allows experienced users to customize and use scripts. Axis strongly recommends understanding consequences before use. Axis Support does not assist with customized scripts. Open Script Editor via System Options > Advanced > Scripting. Reset to factory defaults if scripts cause problems.

Plain Config

For advanced users to set and modify parameters. Open via System Options > Advanced > Plain Config. Axis Support does not assist with this feature.

How to Reset to Factory Default Settings

See page 35.

Troubleshooting

How to Check the Current Firmware

Firmware determines device functionality. Check the current version in Setup > Basic Setup or Setup > About. The latest version may fix your problem.

How to Upgrade the Firmware

Important: Dealers may charge for repairs due to faulty user upgrades. Preconfigured settings are generally saved but not guaranteed.

Note: Always read upgrade instructions and release notes before upgrading.

Symptoms, Possible Causes and Remedial Actions

Problems Upgrading the Firmware

Firmware Upgrade Failure

If firmware upgrade fails, the product reloads the previous firmware. Check the firmware file and try again.

Problems Setting the IP Address

When Using ARP/Ping

The Product is Located on a Different Subnet

If the product and computer are on different subnets, contact your network administrator for an IP address.

The IP Address is Being Used by Another Device

Disconnect the product from the network. Ping the product's IP address. If you receive a reply, the IP address may be in use by another device. Obtain a new IP address and reinstall. If you receive 'Request timed out', the IP address is available. Check cabling and reinstall.

Possible IP Address Conflict with Another Device on the Same Subnet

The static IP address is used before DHCP. If another device uses the same default static IP, access problems may occur.

The Product Cannot Be Accessed from a Browser

Cannot Log In

Ensure the correct protocol (HTTP or HTTPS) is used. Manually type http:// or https:// in the browser address field. If the root password is lost, reset to factory default settings (see page 35).

The IP Address Has Been Changed by DHCP

If the password for the user 'root' is lost, reset to factory default settings (see page 35).

The Product is Accessible Locally but Not Externally

Router Configuration

Enable NAT-traversal feature to allow incoming data traffic. The router must support UPnP™.

Firewall Protection

Check the Internet firewall with your network administrator.

Default Routers Required

Technical Specifications

To find the latest datasheet version, go to www.axis.com > product > Support & Documentation.