SAMSUNG USER GUIDE

Models: HW-Q990F / HW-Q930F, HW-Q900F / HW-Q800F

To receive more complete service, please register your product at www.samsung.com.

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

© 2025 Samsung Electronics Co., Ltd. All rights reserved.

01 CHECKING THE COMPONENTS

Components include:

Notes:

02 PRODUCT OVERVIEW

Top side

The top panel features several controls:

Display: Shows the status or current mode (e.g., TV ARC, HDMI, Wi-Fi, BT, D.IN).

Notes:

03 USING THE REMOTE CONTROL

How to use the Remote Control

Install Batteries: Slide the battery cover, insert 2 AAA batteries (1.5V), and slide the cover back on.

Remote Control Functions

Channel Level Adjustment

Adjust the volume of individual speakers (Center, Side, Wide, Front Top, Rear, Rear Top, Rear Side) using the Up/Down buttons within the range of -6 to +6.

Sound Control

Select features like SpaceFit Sound Pro, AVA Pro, Voice Enhance, Night mode, Sound Grouping, Private Rear, Moderate Bass, Virtual. Use Up/Down buttons to select options.

Tone Control

Adjust treble and bass levels using the TREBLE or BASS options in Sound Control. Adjust within -6 to +6. Bass adjustments also affect woofer levels. This feature is available in all modes except Standard.

Setting the ⚙️ (Sound Control)

Output specifications for each sound mode

Detailed tables show output specifications for different sound modes (Standard, Surround Game Pro, Adaptive Sound) based on input channels and soundbar models (HW-Q900F, HW-Q800F, HW-Q990F, HW-Q930F) under various connection scenarios (subwoofer only, subwoofer and surround speaker together, subwoofer and rear speaker together).

Note: Surround speakers do not produce sound for 2-channel output in Standard mode. Change to Surround mode for surround speaker sound.

04 CONNECTING THE SOUNDBAR TO OTHER UNITS

Connecting the Power and Devices

Connect the subwoofer, surround speakers, and soundbar to an electrical outlet in the following order:

  1. Connect the power cord to the subwoofer.
  2. Connect the power cords to the left and right surround speakers.
  3. Connect the power cord to the soundbar.

Notes:

Manually Connecting the Subwoofer and Surround Speakers

Before connecting: Ensure soundbar, subwoofer, and surround speakers are powered on and connected to an outlet.

  1. Press and hold the 'ID SET' button on the rear of the subwoofer and surround speakers for 5 seconds or longer. The red indicator turns off, and the blue indicator blinks rapidly.
  2. Press and hold the Up button on the Remote Control for 5 seconds. The 'ID SET' message appears and disappears. The soundbar will power on automatically.

After successful connection, the LINK LED indicator turns solid blue.

Status of rear indicator in subwoofer and surround speakers

LED Subwoofer Status Surround Speaker Status Troubleshooting
Blue indicator on Connection successful (normal operation) - Check power cable connection or wait 5 minutes. If blinking continues, manually connect speakers (see page 9).
Blue indicator blinking - Restore connection Check power cable connection.
Red indicator on In standby (soundbar turned off) Connection unsuccessful Try reconnecting (see page 9).
Red and blue indicator blinking simultaneously Product malfunction Product malfunction Contact Samsung Service Center.

Note: Surround speakers may not be included depending on the product model.

To reset the Tx module: Turn off soundbar, press and hold Left button on remote for 5 seconds, then follow manual connection steps.

Speaker layout guide

Recommended speaker layout: Diagrams show optimal placement for subwoofer and surround speakers (Left/Right) for rear and front layouts, including angles (0°, 135°, 150°).

Caution: Wireless antennas are built into speakers. Keep away from water/moisture. Avoid obstacles around speakers for optimal sound. Surround speakers may not be included.

Recommended speaker layout in Surround Speaker mode

Adjust surround speakers for optimal surround sound. To enable, select Surround Speaker mode on the remote control: ( Sound Control → Surround Speaker → Up/Down → Front / Rear).

Diagrams illustrate rear layout and front layouts for HW-Q990F and HW-Q930F models.

05 CONNECTING TO A TV

Connect to a TV that supports HDMI ARC (Audio Return Channel)

Caution: HDMI cable signal takes priority over optical. Connect to the ARC port. Use HDMI cables certified by HDMI.org.

Diagram: Shows TV connected to soundbar via HDMI cable (included) to the 'HDMI IN (eARC) or (ARC)' port on the TV and 'HDMI TO TV (eARC/ARC)' port on the soundbar.

  1. Turn off soundbar and TV. Connect HDMI cable.
  2. Turn on soundbar and TV.
  3. 'TV ARC' will appear on the display, and TV audio will play through the soundbar.

Troubleshooting:

Connecting Using an Optical Cable

Pre-connection Checklist: HDMI signal takes priority if both are connected. Remove cap from optical cable before use.

Diagram: Shows TV's 'OPTICAL OUT' connected to soundbar's 'DIGITAL AUDIO IN (OPTICAL)' via an optical cable (sold separately).

  1. Turn off TV and soundbar. Connect optical cable.
  2. Turn on soundbar and TV.
  3. Press ? (Multi) or ? (Source) button to switch to 'D.IN' mode.
  4. TV sound will play through the soundbar.

Connecting to Bluetooth

Connect your Samsung TV to the soundbar via Bluetooth for stereo sound without cables. Only one TV can connect at a time. Ensure TV supports Bluetooth.

Connecting for the first time:

  1. Press the ? (Pair) button on the remote to open 'BT PAIRING' mode. (Alternatively, press and hold ? (Microphone) on soundbar top for 3 seconds until 'BT PAIRING' displays.)
  2. Open Bluetooth menu on TV and select 'Soundbar Q-series'. 'Need Pairing' or 'Paired' will appear. Establish connection.
  3. '[TV name] → BT' will appear on the soundbar display. Enjoy TV audio.

Use 'BT READY' mode for subsequent reconnections.

If Device Fails to Connect: Delete previous 'Soundbar Q-series' entry from TV's speaker list and repeat connection steps.

Disconnecting: Switch to any mode other than BT using ? (Multi) or ? (Source) button.

BT READY vs BT PAIRING: BT READY connects previously paired devices; BT PAIRING connects new devices.

Precautions: Position device within 1 meter. Use PIN <0000> if prompted. Soundbar auto-off after 18 mins inactivity. Avoid radio interference (microwaves, Wi-Fi routers). Keep devices close. Bluetooth connection may be lost if out of range or in areas with weak signal. Avoid contact with transceiver or metal furniture. May cause electrical interference.

Connecting via Wi-Fi (Wireless Network)

Wi-Fi connection is available on Samsung TVs. Ensure router is on and TV is connected. Connect soundbar and TV to the same Wi-Fi network. Contact ISP if using DFS channel. Refer to TV manual for menu variations.

Steps:

  1. Connect soundbar to wireless router first (see page 18).
  2. On TV Sound menu, change input source to soundbar (e.g., Samsung TV: Home → Menu → Settings → All Settings → Sound → Sound Output → Soundbar Q-series (Wi-Fi)).

Notes: Wi-Fi Dolby Atmos is available on some TVs/soundbars. Press and hold CH LEVEL for 30 seconds to activate/deactivate Wi-Fi.

Using the Q-Symphony Feature

When connecting to a Samsung TV supporting Q-Symphony, sound plays from both soundbar and TV simultaneously for richer audio. Q-Symphony menu appears in TV settings (e.g., Settings → All Settings → Sound → Sound Output).

Note: Works with supported codecs, via HDMI, optical, or Wi-Fi. Check Wi-Fi network/frequency. Available on some Samsung TVs/soundbars.

Using SpaceFit Sound Pro

Analyzes listening space via soundbar microphone for optimal audio quality. Runs automatically.

Method 1 (Soundbar): Use Remote Control: Press (Sound Control) → Up button to turn ON ('ON' displays). Press Down button to turn OFF ('OFF' displays).

Method 2 (TV): Enable 'Adaptive Sound+' in TV menu (e.g., Samsung TV: Home → Menu → Settings → All Settings → General → AI Mode Settings → Adaptive Sound+). Soundbar mode changes to Adaptive Sound+.

Note: Works on some Samsung TVs connected to a soundbar.

06 CONNECTING AN EXTERNAL DEVICE

Connecting via HDMI Cable

Pre-connection Checklist: Turn off secondary audio settings. Check content for Dolby Atmos®/DTS:X support. Use appropriate HDMI cable (Ultra High Speed for HW-Q990F/Q900F; Premium High Speed for HW-Q930F/Q800F). Check TV/device specs for UHD signals.

Diagram: Shows external device's HDMI OUT connected to soundbar's HDMI port, and TV's HDMI IN connected to soundbar's HDMI TO TV (eARC/ARC) port.

  1. Connect external device HDMI OUT to soundbar HDMI port.
  2. Connect TV HDMI IN to soundbar HDMI TO TV (eARC/ARC) port.
  3. Turn on soundbar, TV, and external device.
  4. Press ? (Multi) or ? (Source) to select HDMI or HDMI1/HDMI2 mode.
  5. Selected mode appears on display, and audio plays.

Notes:

UHD signal support specifications (3840 x 2160p): Tables detail supported frame rates, color depths, and color spaces (RGB 4:4:4, YCbCr 4:4:4, YCbCr 4:2:2, YCbCr 4:2:0) for HW-Q990F/HW-Q900F and HW-Q930F/HW-Q800F models.

Note: Supported specifications may vary based on the connected device or usage conditions.

Connecting using an Optical Cable

Diagram: Shows BD/DVD player/set-top box/game console's OPTICAL OUT connected to soundbar's DIGITAL AUDIO IN (OPTICAL) via an optical cable (sold separately).

  1. Use an optical cable to connect the soundbar's DIGITAL AUDIO IN (OPTICAL) port to the external device's OPTICAL OUT port.
  2. Turn on the soundbar and external device.
  3. Select D.IN mode using ? (Multi) or ? (Source) button.
  4. Soundbar will play audio from the external device.

07 CONNECTING A MOBILE DEVICE

Connecting to Bluetooth

Connect your mobile device to the soundbar via Bluetooth for stereo sound. The soundbar turns on if connecting a previously paired device while off.

Connecting for the first time:

If Device Fails to Connect: Delete previous 'Soundbar Q-series' entry from mobile device's speaker list and repeat steps.

Connecting via Wi-Fi (Wireless Network)

For SmartThings app functionality, a specific OS version is required. Download the SmartThings app.

Installing app: Download from App store or Play store, or scan QR code.

Registering a device: Run SmartThings app, follow instructions to register product. Can also scan QR code on soundbar.

If device isn't found: Connect mobile device via Bluetooth, tap 'Connected Devices', slide to select soundbar, then tap 'Register device to Samsung account'.

Controlling the Soundbar with SmartThings

Open SmartThings app, select registered soundbar to adjust settings (Volume, Sound Mode, Advanced Sound Settings). Users can share control.

To change Wi-Fi network: In SmartThings app, tap soundbar card → Device settings → Network status → Change Wi-Fi network.

Using Group Play

Register soundbar to SmartThings app. Available on Samsung TV models from 2024. Connect two or more devices to the same 5GHz Wi-Fi network.

Configuring Group Play: Run SmartThings app, register soundbar, tap soundbar card → Create Group. Press ? (Multi) on soundbar to set source to Wi-Fi. Disconnect from TV if connected via Wi-Fi. Select devices and tap Apply. Recommend no more than 4 devices. Audio plays through host device only. Group is deleted if host connects to TV.

Disabling Group Play: Tap audio device card → Edit Group → Turn off Group Play.

Using the SmartThings Hub

Connects to IoT devices (lights, plugs, sensors) requiring a SmartThings Hub. Requires soundbar registration to SmartThings app. Supported by HW-Q990F/Q900F models.

Registering IoT device: Refer to Wi-Fi connection steps. Tap soundbar card → SmartThings Hub → Using SmartThings Hub → Set up. Add IoT device via '+' on Home screen.

Deleting SmartThings Hub: Tap soundbar card → SmartThings Hub → Removing SmartThings Hub.

Connecting via Apple AirPlay

Feature may not be available in all countries. Requires latest iOS/iPadOS/macOS. Register device with Samsung SmartThings app. Ensure soundbar and Apple device are on the same Wi-Fi network.

Enjoy music, podcasts, and audio from Apple devices. Select AirPlay icon from app or Control Center, then select the Soundbar.

Using Tap Sound

Tap the soundbar with your mobile device (Samsung Android 8.1+) to play audio. A Bluetooth connection is established.

Configuring Tap Sound: In SmartThings app, go to Settings → Tap View, Tap Sound → On.

Note: Tap Sound may not work in Sleep mode or near devices causing radio interference.

Usage: Turn on Tap Sound in mobile device settings. Tap soundbar and select 'Start now'. Avoid tapping sharp corners; use a case. Lightly tap the wide area on top. Update SmartThings app.

08 INSTALLING THE SOUNDBAR ON A WALL

Precautions when installing

Wall Mount Components

Components include: Wall-mounting Guide (x2), Holder Screw (x2), Screw (x2), Wall-mounting Bracket (x2).

Installation Steps

  1. Attach Wall-mounting Guide parallel to the wall. If TV is wall-mounted, install soundbar at least 5 cm from TV bottom.
  2. Align Guide's center line with TV center (or installation area center) and secure with tape.
  3. Mark the center of the A-TYPE hole and remove the Guide.
  4. Drill a hole at the marked spot.
  5. Fasten the Screw for mounting on wall into the marked spot using Holder screws.
  6. Install 2 Wall-mounting Brackets to the bottom of the soundbar using 2 screws. Ensure hanger part is behind the soundbar rear.
  7. Hang the soundbar on the Holder Screws using the Wall-mounting Brackets. Insert Holder Screws into the bottom holes of the brackets and secure.

Installing the Surround Speakers on a Wall

Wall mounts must be purchased separately. Samsung does not sell them.

Notes for mounting: Wall must support at least 8 kg. Hole size: fits 1/4 - 20 UNC screw (6.35 mm Ø, 18 mm length). Quantity: Left 1 / Right 1.

Diagrams: Show Left and Right speaker mounting positions.

Caution: Check wall sturdiness. Reinforce if needed. Samsung is not responsible for damage due to improper installation. Do not install speakers sideways or upside down.

09 INSTALLING THE SOUNDBAR ON TOP OF THE TV STAND

Parts

Installation Steps

  1. Attach rubber feet to the bottom of the soundbar before placing it on the TV stand. Ensure feet do not extend beyond the stand's width.
  2. Align the center of the TV with the center of the soundbar and place the soundbar on the TV stand.

Ensure the microphone is not blocked for proper voice recognition.

Notes:

10 SOFTWARE UPDATE

Automatic update

If connected to the internet, the soundbar updates automatically, even when turned off. Ensure continuous internet connection.

USB update

Firmware updates can be performed via USB for performance enhancements.

  1. Go to Samsung website (www.samsung.com) → Customer Support → search for soundbar model name.
  2. Download the Upgrade File (USB Type).
  3. Unzip the file into a folder with the same name.
  4. Save the folder to a USB thumb drive and connect to the soundbar's SERVICE port.
  5. Turn on the soundbar. 'UPDATE' will appear within 3 minutes, and the update will begin.

Notes: Do not turn off power or disconnect USB during update. If 'UPDATE' doesn't show, reconnect power. Update may not run if latest firmware is installed or due to USB drive type.

Security updates information

Security updates strengthen device security. Visit https://security.samsungtv.com for more information.

Reset

While the soundbar is turned on, press both + and - (Volume) buttons for 5 seconds or longer. 'INIT' will appear, and the soundbar will reset.

Caution: This resets all settings. Reset only when needed.

11 TROUBLESHOOTING

When the power doesn't turn on

When some functions aren't working properly

If the remote control isn't working properly

When the soundbar indicator light stays red

If there is no sound coming from the soundbar

If there is no sound from the subwoofer or surround speakers

If the subwoofer or surround speaker emits noise or a stuttering sound

When the subwoofer sound is low

When the TV can't connect to the HDMI TO TV (eARC/ARC)

There is no audio when the TV is connected in HDMI TO TV (eARC/ARC) mode

When a Bluetooth connection can't be established

When the audio stutters due to a weak Bluetooth connection

When a Wi-Fi connection can't be established

When the TV is powered on, but the soundbar doesn't turn on together with it

The AVA Pro feature can't be used in the following cases.

My TV and soundbar are connected, but when I switch to soundbar mode, no audio is played through the TV speakers.

If the soundbar does not appear in the list of AirPlay-compatible devices

The TV doesn't display the UHD input signal.

Group Play isn't activated.

12 LICENSE

Dolby: Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Confidential unpublished works. Copyright © 2012-2024 Dolby Laboratories.

DTS: For DTS patents, see http://xperi.com/dts-patents/. Manufactured under license from DTS, Inc. DTS, DTS:X, and the DTS:X logo are registered trademarks of DTS, Inc. and its affiliates.

HDMI: The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Apple AirPlay: Apple, AirPlay, iPad, iPhone, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

Spotify: Use your phone, tablet, or PC as a remote control for Spotify. Go to spotify.com/connect to learn how. Spotify software is subject to third party licenses found at https://www.spotify.com/connect/third-party-licenses.

Roon Ready: Being Roon Ready signifies high user interface, simple setup, reliability, and audio performance from Samsung and Roon streaming technology.

Open Source License Notice: Open Source used in this product can be found at http://opensource.samsung.com.

Models: HW-Q990F, HW-Q930F, HW-Q900F, HW-Q990F Subwoofer and Rear Speaker Soundbar, HW-Q990F, Subwoofer and Rear Speaker Soundbar, and Rear Speaker Soundbar, Speaker Soundbar, Soundbar

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