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Volkswagen Warranty Policies and Procedures Manual

About This Document

This manual serves as a comprehensive guide for authorized Volkswagen dealers and service managers, outlining the essential policies and procedures for handling warranty liabilities.

Published by Volkswagen of America, Inc., it ensures consistent and accurate processing of warranty claims, covering critical aspects of automotive service and customer support.

Key Areas Covered

General Warranty Guidelines and specific coverage details for various Volkswagen models.
Warranty Administration, including coverage verification and claim submission processes.
Reimbursement policies for labor and parts, including specific fluid and lubricant guidelines.
Procedures for handling parts returns, storage, and audits.
Application of policies across different vehicle systems and common repair scenarios.

This document is crucial for maintaining service quality and customer satisfaction within the Volkswagen network.

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