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User Guide for DrayTek models including: Vigor 2927 Dual Wan Security Router, Vigor 2927, Dual Wan Security Router, Wan Security Router, Security Router, Router
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DocumentDocumenti Vi gor 2 9 2 7 Dual-WAN Security Router Quick Start Guide (for Wired Model) Version: 1. 7 Firmware Version: V4. 4. 2. 3 (For future update, please visit DrayTek web site) Date: June 1, 2023 ii Intellectual Property Rights (IPR) Information Copyrights Trademarks © All right s reserved. This publicat ion cont ains inf ormat ion t hat is prot ect ed by copyright . No part may be reproduced, t ransmit t ed, t ranscribed, st ored in a ret rieval syst em, or t ranslat ed int o any language wit hout writ t en permission f rom t he copyright holders. The f ollowing t rademarks are used in t his document : Microsof t is a regist ered t rademark of Microsof t Corp. Windows, 8, 10, 11 and Explorer are t rademarks of Microsof t Corp. Apple and Mac OS are regist ered t rademarks of Apple Inc. Ot her product s may be t rademarks or regist ered t rademarks of t heir respect ive manuf act urers. Safety Instructions and Approval Safety Instructions Warranty Read t he inst allat ion guide t horoughly bef ore you set up t he rout er. The rout er is a complicat ed elect ronic unit t hat may be repaired only be aut horized and qualif ied personnel. Do not t ry t o open or repair t he rout er yourself . Do not place t he rout er in a damp or humid place, e. g. a bat hroom. Do not st ack t he rout ers. The rout er should be used in a shelt ered area, wit hin a t emperat ure range of +5 t o +40 Celsius. Do not expose t he rout er t o direct sunlight or ot her heat sources. The housing and elect ronic component s may be damaged by direct sunlight or heat sources. Do not deploy t he cable f or LAN connect ion out door t o prevent elect ronic shock hazards. Keep t he package out of reach of children. When you want t o dispose of t he rout er, please f ollow local regulat ions on conservat ion of t he environment . We warrant t o t he original end user (purchaser) t hat t he rout er will be f ree f rom any def ect s in workmanship or mat erials f or a period of t wo (2) years f rom t he dat e of purchase f rom t he dealer. Please keep your purchase receipt in a saf e place as it serves as proof of dat e of purchase. During t he warrant y period, and upon proof of purchase, should t he product have indicat ions of f ailure due t o f ault y workmanship and/ or mat erials, we will, at our discret ion, repair or replace t he def ect ive product s or component s, wit hout charge f or eit her part s or labor, t o what ever ext ent we deem necessary t ore-st ore t he product t o proper operat ing condit ion. Any replacement will consist of a new or re-manuf act ured f unct ionally equivalent product of equal value, and will be of f ered solely at our discret ion. This warrant y will not apply if t he product is modif ied, misused, t ampered wit h, damaged by an act of God, or subj ect ed t o abnormal working condit ions. The warrant y does not cover t he bundled or licensed sof t ware of ot her vendors. Def ect s which do not signif icant ly af f ect t he usabilit y of t he product will not be covered by t he warrant y. We reserve t he right t o revise t he manual and online document at ion and t o make changes f rom t ime t o t ime in t he cont ent s hereof wit hout obligat ion t o not if y any person of such revision or changes. iii EU Declaration of Conformity We DrayTek Corp. , of f ice at No. 26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan, declare under our sole responsibilit y t hat t he product Product name: Dual-WAN Securit y Rout er Model number: Vi gor 2927 Manuf act urer: Address: DrayTek Corp. No. 26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan. is in conf ormit y wit h t he relevant Union harmonisat ion legislat ion: EMC Direct ive 2014/ 30/ EU , Low Volt age Direct ive 2014/ 35/ EU, ErP 2009/ 125/ EC and RoHS 2011/ 65/ EU wit h ref erence t o t he f ollowing st andards St andar d EN 55032 EN 61000-3-2 EN 61000-3-3 EN 55035 EN 62368-1 EN IEC 63000: 2018 EC No. 1275/ 2008 Version / Issue date 2015+AC: 2016 class B 2014 Class A 2013 2017/ A11: 2020 2014+A11: 2017 2018 2008 Hsinchu ( pl ace) 2nd January, 2020 (dat e) Calvin Ma / President . (Legal Signat ure) Declaration of Conformity We DrayTek Corp. , of f ice at No. 26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan, declare under our sole responsibilit y t hat t he product Product name: Dual-WAN Securit y Rout er Model number: Vi gor 2927 Manuf act urer: DrayTek Corp. Address: No. 26, Fushing Rd. , Hukou, Hsinchu Indust rial Park, Hsinchu 303, Taiwan Import er: CMS Dist ribut ion Lt d: Bohol a Road, Kilt imagh, Co Mayo, Ireland is in conf ormit y wit h t he relevant UK St at ut ory Inst rument s: The Elect romagnet ic Compat ibilit y Regulat ions 2016 (SI 2016 No. 1091), The Elect rical Equipment (Saf et y) Regulat ions 2016 (SI 2016 No. 1101), The Ecodesign f or Energy-Relat ed Product s and Energy Inf ormat ion (Amendment ) (EU Exit ) Regulat ions 2019 (SI 2019 No. 539) and The Rest rict ion of t he Use of Cert ain Hazardous Subst ances in Elect rical and Elect ronic Equipment Regulat ions 2012 (SI 2012 No. 3032) wit h ref erence t o t he f ollowing st andards: St andar d Version / Issue date EN 55032 2015+AC: 2016 class B EN 61000-3-2 2014 Class A EN 61000-3-3 2013 EN 55035 2017/ A11: 2020 EN 62368-1 2014+A11: 2017 EN IEC 63000: 2018 2018 EC No. 1275/ 2008 2008 Hsinchu ( pl ace) 2nd January, 2020 (dat e) iv Calvin Ma / President . (Legal Signat ure) Regulatory Information Federal Communicat ion Commission Int erf erence St at ement This equipment has been t est ed and f ound t o comply wit h t he limit s f or a Class B digit al device, pursuant t o Part 15 of t he FCC Rules. These limit s are designed t o provide reasonable prot ect ion against harmf ul int erf erence in a resident ial inst allat ion. This equipment generat es, uses and can radiat e radio f requency energy and, if not inst alled and used in accordance wit h t he inst ruct ions, may cause harmf ul int erf erence t o radio communicat ions. However, t here is no guarant ee t hat int erf erence will not occur in a part icular inst allat ion. If t his equipment does cause harmf ul int erf erence t o radio or t elevision recept ion, which can be det ermined by t urning t he equipment of f and on, t he user is encouraged t o t ry t o correct t he int erf erence by one of t he f ollowing m easur es: Reorient or relocat e t he receiving ant enna. Increase t he separat ion bet ween t he equipment and receiver. Connect t he equipment int o an out let on a circuit dif f erent f rom t hat t o which t he receiver is connect ed. Consult t he dealer or an experienced radio/ TV t echnician f or help. This device complies wit h Part 15 of t he FCC Rules. Operat ion is subj ect t o t he f ollowing t wo condit ions: (1) This device may not cause harmf ul int erf erence, and (2) This device may accept any int erf erence received, including int erf erence t hat may cause undesired operat ion. USA Local Represent at ive Company name Ad d r ess ZIP Code Cont act Person ABP Int ernat ional Inc. 13988 Diplomat Drive Suit e 180 Dallas TX 75234 75234 E-mail it admin@abpt ech. com Mr. Henry N Cast illo Tel. (972)831-1600 140 Caut ion: Any changes or modif icat ions not expressly approved by t he part y responsible f or compliance could void t he user's aut horit y t o operat e t his equipment . *The ext ernal power supply used f or each product will be model dependent . 1 2 3 4 5 6 7 8 9 A Manuf act urer CWT CWT CWT CWT CWT APD APD APD APD B Address No. 222, Sec. No. 222, Sec. No. 222, Sec. No. 222, Sec. No. 222, Sec. No. 5, Lane 83, No. 5, Lane 83, No. 5, Lane 83, No. 5, Lane 83, 2, Nankan Rd. , 2, Nankan Rd. , 2, Nankan Rd. , 2, Nankan Rd. , 2, Nankan Rd. , Lung-Sou St . , Lung-Sou St . , Lung-Sou St . , Lung-Sou St . , Luj hu Luj hu Luj hu Luj hu Luj hu Taoyuan Cit y Taoyuan Cit y Taoyuan Cit y Taoyuan Cit y Tow nshi p , Tow nshi p , Tow nshi p , Tow nshi p , Township, 330, Taiwan 330, Taiwan 330, Taiwan 330, Taiwan Taoyuan Taoyuan Taoyuan Taoyuan Taoyuan Count y 338, Count y 338, Count y 338, Count y 338, Count y 338, Tai w an Tai w an Tai w an Tai w an Tai w an C Model ident if ier 2ABB012F UK 2ABB018F UK 2ABL024F UK 2ABL030F UK 2ABN036F UK WA-12M12FG WB-18D12FG WA-24Q12FG WA-36A12FG 2ABB012F EU 2ABB018F EU 2ABL024F EU 2ABL030F EU 2ABN036F EU WA-12M12FK WB-18D12FK WA-24Q12FK WA-36A12FK D Input volt age 100~240V 100~240V 100~240V 100~240V 100~240V 100~240V 100~240V 100~240V 100~240V E Input AC f requency 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz 50/ 60Hz Out put volt age DC 12. 0V 12. 0V 12. 0V 12. 0V 12. 0V 12. 0V 12. 0V 12. 0V 12. 0V F Out put current 1. 0A 1. 5A 2. 0A 2. 5A 3. 0A 1. 0A 1. 5A 2. 0A 3. 0A G Out put power 12. 0W 18. 0W 24. 0W 30. 0W 36. 0W 12. 0W 18. 0W 24. 0W 36. 0W H Average act ive ef f i ci ency 84. 9% 86. 2% 87. 6% 87. 8% 89. 8% 83. 7% 85. 4% 88. 6% 88. 2% I Ef f iciency at low load 10% 73. 6% 78. 0% 81. 3% 83. 3% 83. 7% 74. 5% 80. 5% 86. 4% 85. 4% J No-load power consumpt ion 0. 07W 0. 07W 0. 07W 0. 07W 0. 07W 0. 07W 0. 10W 0. 07W 0. 10W Ext ernal power supply (Power Adapt er) inf ormat ion. For more updat e, please visit www. drayt ek. com. v Table of Contents 1. Package Content .................................................................................................. 1 2. Panel Explanation................................................................................................. 2 2.1 Vigor2927 ................................................................................................................................... 2 3. Hardware Installation ........................................................................................... 4 3.1 Network Connection................................................................................................................... 4 3.2 Wall-Mounted Installation ........................................................................................................... 5 4. Software Configuration ........................................................................................ 6 5. Customer Service ............................................................................................... 13 Be a Registered Owner .................................................................................................................. 13 Firmware & Tools Updates ............................................................................................................. 13 vi 1. Package Content Take a look at t he package cont ent . If t here is anyt hing missed or damaged, please cont act DrayTek or dealer immediat el y. Besides, t he cont ent is subj ect t o t he real package. Vigor Router Quick Start Guide RJ-45 Cable (Ethernet) The t ype of t he power adapt er depends on t he count ry t hat t he rout er will be inst alled. * The maximum power consumpt ion is 22 Wat t . UK-type Power Adapter EU-type Power Adapter USA/Taiwan-type Power Adapter AU/NZ-type Power Adapter 1 2. Panel Explanation 2.1 Vigor2927 No. LED ACT St at us Of f Bl i nki ng On WAN2/ WAN1 Of f Bl i nki ng On USB1/ USB2 Of f Bl i nki ng On (1) DMZ Of f Bl i nki ng On QoS Of f On VPN Of f Bl i nki ng WCF On Of f WAN1, WAN2 / P6 Lef t LED Right LED (2) LAN P1-P5 On Of f Bl i nki ng On Of f Lef t LED Right LED On Of f Bl i nki ng On Of f Explanat ion The rout er is powered of f . The rout er is powered on and running nor m al l y. Int ernet connect ion is ready. Int ernet connect ion is not ready. The dat a is t ransmit t ing. USB device is connect ed and ready f or use. No USB device is connect ed. The dat a is t ransmit t ing. The DMZ f unct ion is enabled. The DMZ f unct ion is disabled. The dat a is t ransmit t ing. The QoS f unct ion is act ive. The QoS f unct ion is inact ive. The VPN t unnel is act ive. VPN services are disabled Traf f ic is passing t hrough VPN t unnel. The Web Cont ent Filt er is act ive. (It is enabled f rom Firewall >> General Setup). WCF is disabled. The port is connect ed. The port is disconnect ed. The dat a is t ransmit t ing. The port is connect ed wit h 1000Mbps. The port is connect ed wit h 10/ 100Mbps. The port is connect ed. The port is disconnect ed. The dat a is t ransmit t ing. The port is connect ed wit h 1000Mbps. The port is connect ed wit h 10/ 100Mbps 2 No. Interface (3) Fact ory Reset (4) USB WAN1 (5) WAN2 / P6 LAN P1-P5 PWR (6) ON/ OFF Description Rest ore t he def ault set t ings. Usage: Turn on t he rout er (ACT LED is blinking). Press t he hole and keep f or more t han 5 seconds. When you see t he ACT LED begins t o blink rapidly t han usual, release t he but t on. Then t he rout er will rest art wit h t he f act ory def ault conf igurat ion. Connect er f or a USB device (f or 3G/ 4G USB Modem or print er or t hermomet er). Connect er f or local net work devices or modem f or accessing Int ernet . Connect er f or local net work devices or modem f or accessing Int ernet . It is a swit chable port . It can be used f or LAN connect ion or WAN connect ion according t o t he set t ings conf igured in WUI. Connect ers f or local net work devices. Connect er f or a power adapt er. Power Swit ch. 3 3. Hardw are Installation This sect ion will guide you t o inst all t he rout er t hrough hardware connect ion and conf igure t he rout er' s set t ings t hrough web browser. Bef ore st art ing t o conf igure t he rout er, you have t o connect your devices correct ly. 3.1 Netw ork Connection 1. Connect t he cable Modem/ DSL Modem/ Media Convert er t o any WAN port of rout er wit h Et hernet cable (RJ-45). 2. Connect one end of an Et hernet cable (RJ-45) t o one of t he LAN port s of t he rout er and t he ot her end of t he cable (RJ-45) int o t he Et hernet port on your comput er. 3. Connect one end of t he power adapt er t o t he rout er' s power port on t he rear panel, and t he ot her side int o a wall out let . 4. Power on t he device by pressing down t he power swit ch on t he rear panel. 5. The syst em st art s t o init iat e. Af t er complet ing t he syst em t est , t he ACT LED will light up and st art blinking. (For t he det ailed inf ormat ion of LED st at us, please ref er t o sect ion 2. Panel Explanat ion) 4 3 .2 Wa ll-M ount e d I nst a lla t ion Vigor rout er has keyhole t ype mount ing slot s on t he underside. 1. Drill t wo holes on t he wall. The dist ance bet ween t he holes shall be 168mm. 2. Fit screws int o t he wall using t he appropriat e t ype of wall plug. Not e The recommended drill diamet er shall be 6. 5mm (1/ 4" ). 3. When you f inished about procedure, t he rout er has been mount ed on t he wall f irmly. 5 4. Softw are Configuration To access Int ernet , pl ease f inish basic conf igurat ion af t er complet ing t he hardware inst allat ion. The Quick Start Wizard is designed f or you t o easily set up your rout er f or Int ernet access. You can direct ly access t he Quick Start Wizard via Web User Int erf ace. Make sure your PC connect s t o t he rout er correct ly. Not e You may eit her simply set up your comput er t o get IP dynamically f rom t he rout er or set up t he IP address of t he comput er t o be t he same subnet as the default IP address of Vigor router 192. 168. 1. 1. For t he det ailed inf ormat ion, please ref er t o Trouble Shoot ing of t he user' s guide. Open a web browser on your PC and t ype http:/ / 192. 168. 1. 1. A pop-up window will open t o ask f or username and password. Please ent er " admin/ admin" as t he Username/ Password and click Login. Not e If you f ail t o access t o t he web conf igurat ion, please go t o " Trouble Shoot ing" on User' s Guide f or det ect ing and solving your problem. 6 Now, t he Main Screen will pop up. Click Wizards>>Quick Start Wizard. Not e The home page will change slight ly in accordance wit h t he rout er you have. If your rout er can be under an environment wit h high speed NAT, t he conf igurat ion provide here can help you t o deploy and use t he rout er quickl y. The f irst screen of Quick Start Wizard is ent ering login password. Af t er t yping t he password, please click Next. 7 On t he next page as shown bel ow, please select t he WAN int erf ace t hat you use. If Et hernet int erf ace is used, please choose WAN1 or WAN2; if wireless 2. 4G/ 5G connect ion is used, pl ease choose WAN3 or WAN4; if 3G USB modem is used, please choose WAN5 or WAN6. Then click Next f or next st ep. Each WAN int erf ace will bring up specif ic conf igurat ion page. Click Next. You have t o select t he appropriat e Int ernet access t ype (PPPoE, PPTP, L2TP, St at ic IP or DHCP) according t o t he inf ormat ion f rom your ISP. Here we t ake PPPoE and DHCP modes f or WAN connect ion as examples. 8 For PPPoE Connection 1. Choose WAN1 as WAN Int erf ace and click t he Next but t on; you will get t he f ollowing page. 2. Select PPPoE and click Next t o get t he f ollowing page. 9 3. Ent er t he Username/ Password provided by your ISP. Then click Next f or viewing t he summary of such connect ion. 4. Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then, t he syst em st at us of t his prot ocol will be shown. 5. Now, you can enj oy surf ing on t he Int ernet . 10 For DHCP Connection 1. Choose WAN1 as WAN Int erf ace and click t he Next but t on; you will get t he f ollowing page. 2. Select DHCP and click Next t o get t he f ollowing page. 11 3. Ent er t he host name and / or MAC address provided by your ISP. Then click Next f or viewing summary of such connect ion. 4. Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then, t he syst em st at us of t his prot ocol will be shown. 5. Now, you can enj oy surf ing on t he Int ernet . 12 5. Customer Service If t he rout er cannot work correct ly af t er t rying many ef f ort s, pl ease cont act your dealer f or f urt her help right away. For any quest ions, please f eel f ree t o send e-mail t o support @drayt ek. com. Be a Registered Ow ner Web regist rat ion is pref erred. You can regist er your Vigor rout er via ht t ps: / / myvigor. drayt ek. com. Firmw are & Tools Updates Due t o t he cont inuous evolut ion of DrayTek t echnology, all rout ers will be regularly upgraded. Please consult t he DrayTek web sit e f or more inf ormat ion on newest f irmware, t ools and document s. ht t ps: / / www. drayt ek. com 13