APC Smart-UPS™ Ultra Uninterruptible Power Supply

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The information provided in this document contains general descriptions, technical characteristics and/or recommendations related to products/solutions.

This document is not intended as a substitute for a detailed study or operational and site-specific development or schematic plan. It is not to be used for determining suitability or reliability of the products/solutions for specific user applications. It is the duty of any such user to perform or have any professional expert of its choice (integrator, specifier or the like) perform the appropriate and comprehensive risk analysis, evaluation and testing of the products/solutions with respect to the relevant specific application or use thereof.

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General Information

Important Safety Instructions

SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during installation and maintenance of the APC™ Smart-UPS™ Ultra and batteries.

This is the "Read user manual" symbol. Read the user documentation to become familiar with the equipment.

Read the instructions carefully and look at the equipment to become familiar with the device before trying to install and operate it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

⚡ The addition of this symbol either to a “Danger” or “Warning" safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

⚠️ This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

DANGER: DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING: WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION: CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE: NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Weight guidelines:

• Less than 18 kg (<40 lb)
• 18-32 kg (40-70 lb)
• 32-55 kg (70-120 lb)
• Greater than 55 kg (>120 lb)

Safety and General Information

Battery safety

Inspect package contents upon receipt. Notify carrier and dealer of any damage.

• Adhere to national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Connect only SELV circuits to communication ports.
• Unauthorized modifications may void the warranty.
• Equipment is for indoor use only.
• Do not operate in direct sunlight, in contact with fluids, or in dusty/humid environments.
• Ensure air vents are not blocked; allow adequate space for ventilation.
• For UPS with factory power cord, connect directly to a wall outlet; do not use surge protectors or extension cords.
• Equipment is heavy; use safe lifting techniques.
• Replaceable Battery Modules (RBMs) are heavy; remove them before installing UPS and external battery packs (XLBPs) in a rack.
• Install external battery packs at the bottom in rack-mount configurations.
• Install UPS above external battery packs.
• Install peripheral equipment above the UPS in rack-mount configurations.
• Additional safety information is in the Safety Guide.

WARNING: RISK OF CHEMICAL HAZARD AND EXCESSIVE HEAT

• Replace RBMs every 10 years or at end of service life.
• Replace RBM immediately when UPS indicates battery replacement is necessary.
• Use the same RBM type as originally installed.
• If UPS indicates battery over-temperature or internal over-temperature, power off, unplug, and disconnect RBM. Do not operate until RBM is replaced.
• Replace XLBPs older than one year when installing additional XLBPs.

Failure to follow these instructions can result in death or serious injury.

Contact APC by Schneider Electric Worldwide Customer Support to determine RBM age.

NOTE: Servicing battery modules requires personnel knowledgeable about batteries and precautions.

Deenergizing safety

RBMs typically last 8-10 years; environmental factors affect life. Elevated temperatures, poor power quality, and frequent discharges shorten battery life.

For optimal RBM performance, maintain ambient temperature between 20-25 °C (68-77 °F).

Schneider Electric uses maintenance-free Lithium-Ion batteries. Normal use and handling should not require contact with internal RBM components.

• Do not drive nails into RBM.
• Do not strike RBM with a hammer.
• Do not stand on RBM.
• Do not short circuit RBM.
• Do not place or use RBM near heat or fire.
• Do not use a dropped, damaged, or deformed RBM.
• Do not use RBM to power other equipment.

CAUTION: A battery can present a risk of electrical shock and high short-circuit current. Contact with any part of a grounded battery can result in electrical shock.

Precautions when working on RBMs:

• Disconnect charging source before connecting/disconnecting battery terminals.
• Do not wear metal objects (watches, rings).
• Do not lay tools or metal parts on batteries.
• Use insulated-handle tools.
• Wear rubber gloves and boots.
• Determine if RBM is grounded. Contact with a grounded battery can cause electric shock and burns. Risk is reduced if grounds are removed by a skilled person.

CAUTION: Before installing or replacing RBMs, remove jewelry like wristwatches and rings.

High short circuit current can cause severe burns.

CAUTION: Do not dispose of RBMs in fire; they may explode.

CAUTION: Do not open or tamper with RBM enclosure; this exposes hazardous cell terminals.

CAUTION: Do not open or mutilate RBM; released material is harmful and may be toxic.

CAUTION: Failed RBMs can reach temperatures exceeding burn thresholds.

The UPS contains RBMs and may present a shock hazard even when disconnected from mains. Before installing/servicing, ensure:

• Input circuit breaker is OFF.
• RBMs are removed.
• XLBPs are disconnected.

Electrical Safety

• Do not handle metallic connectors before power is disconnected.
• Hardwired input connections must be done by a qualified electrician.
• The protective earth conductor carries leakage current from load devices. An insulated ground conductor, typically green or green/yellow, must be installed as part of the branch circuit supplying the UPS.
• UPS input ground conductor must be bonded to protective earth at the service panel.
• Leakage current for pluggable Type A UPS may exceed 3.5 mA with a separate ground terminal.
• If UPS input power is from a separately derived system, ground conductor must be bonded at the supply transformer or motor generator set.

General Information

• The UPS recognizes up to 5 XLBPs (SRTL50RMBP1U-LI).
• NOTE: Charging time increases with each added XLBP.
• Model and serial numbers are on a rear panel label and a draw-out tray label.
• Always recycle used RBMs.
• Recycle or save package materials.

FCC Class A Radio Frequency Warning

This equipment complies with FCC Rules Part 15 for Class A digital devices. Limits provide reasonable protection against harmful interference in a commercial environment. The equipment generates, uses, and radiates RF energy. Improper installation or use may cause harmful interference to radio communications. Operation in residential areas may cause interference, requiring user correction at their expense.

Package Contents

The following items are included:

• UPS unit
• USB cable
• User documentation
• Flat head screws (10X)
• Front bezel
• Network cable
• PowerChute™ software download guide (1)
• Washers (8X)
• Battery module
• Ornamental Screws (2X)
• EPO terminals
• Rails
• Panhead screws (8X)
• Rack-mount / wall mount brackets (4X)
• Stabilizers (8X)
• Cleats
• Flat head screws (8X)

Product Description

The APC Smart-UPS Ultra SRTL is a high power density, high performance uninterruptible power supply (UPS). It protects electronic equipment from utility power issues like blackouts, brownouts, sags, surges, and fluctuations. The UPS provides battery backup power until utility power returns to acceptable levels or batteries are discharged.

This user manual is available on www.apc.com. Scan the QR code on the product for more information.

Specifications

Environmental

NOTE: Charge battery modules every twelve months during storage.

Environmental factors impact battery life. Elevated temperatures, high humidity, poor mains power, and frequent short discharges shorten battery life.

Physical

The products are heavy; follow all lifting guidelines.

Electrical

CAUTION: To reduce the risk of fire, connect only to a circuit provided with recommended maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1.

Front Panel Features

Models: SRTL3KRM1UC/SRTL3KRM1UNC, SRTL2K2RM1UC/SRTL2K2RM1UNC

Battery

Front Panel Features Diagram:

• A LCD display
• B POWER button
• C Draw out tray containing QR codes and MAC Address label of NMC
• D RBM thumbscrew
• E RBM
• F Front bezel

Location of QR Codes for Product Information and Registration

Step 1: Remove the front bezel. [Diagram showing bezel removal]

Step 2: Pull out the tray. [Diagram showing tray pull]

• A QR code for SmartConnect. Refer to "SmartConnect" on page 30 for details.
• B MAC address label for downloading user documentation and product information.

Rear Panel Features

NOTE: Refer to the table "Key to identify rear panel features" on page 11 for callout numbers.

SRTL3KRM1UNC/SRTL2K2RM1UNC Rear Panel: [Diagram: Rear panel layout with ports and connectors]

SRT3KRM1UCh/SRTL2K2RM1UC Rear Panel: [Diagram: Rear panel layout with ports and connectors]

Key to identify rear panel features

Installation

Rack Installation

CAUTION: RISK OF FALLING EQUIPMENT

• Equipment is heavy; use safe lifting techniques.
• Use recommended screws to secure brackets to UPS.
• Use recommended screws and cage nuts to secure UPS to rack.
• Always install UPS at the bottom of the rack.
• Always install external battery pack below the UPS in the rack.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

4 post rack mounting

Refer to the Rail Kit Installation Guide for rail installation instructions.

1. Install the cleats to the UPS. [Diagram: Cleat installation on UPS]
2. Install the rack-mount brackets to the UPS. [Diagram: Rack-mount bracket installation on UPS]
3. Install the UPS to the 4 post rack. [Diagram: UPS mounting in 4-post rack]
4. Install the RBM in the UPS. [Diagram: RBM insertion into UPS]
5. Tighten the RBM thumbscrew. [Diagram: Thumbscrew tightening]
6. Install the front bezel. [Diagram: Front bezel installation]

2 post rack-mounting

1. Install the rack-mount brackets to the UPS. [Diagram: Rack-mount bracket installation on UPS]
2. Install the UPS to the 2 post rack. [Diagram: UPS mounting in 2-post rack]
3. Install the RBM as per steps 5 and 6 in "4 post rack mounting" on page 13.
4. Install the front bezel as per step 7 in "4 post rack mounting" on page 13.

Tower Installation

CAUTION: RISK OF FALLING EQUIPMENT

• Equipment is heavy; use safe lifting techniques.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

1. Assemble the foot stabilizers. [Diagram: Foot stabilizer assembly]
2. Install the stabilizers on the UPS. [Diagram: Stabilizer installation on UPS]
3. Install the RBM as per steps 5 and 6 in "4 post rack mounting" on page 13.
4. Install the front bezel as per step 7 in "4 post rack mounting" on page 13.

Wall Installation

CAUTION: RISK OF FALLING EQUIPMENT

• Equipment is heavy; use safe lifting techniques.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

1. Install the rack-mount brackets to the UPS. [Diagram: Rack-mount bracket installation on UPS]
2. Install the RBM as per steps 5 and 6 in "4 post rack mounting" on page 13.
3. Install the front bezel as per step 7 in "4 post rack mounting" on page 13.

Operation

Connect Equipment and Input Power

CAUTION: RISK OF ELECTRIC SHOCK

• Disconnect mains input circuit breaker before installing or servicing UPS or connected equipment.
• Disconnect internal RBM and XLBPs before installing or servicing UPS or connected equipment.
• UPS contains internal RBM and XLBPs that may present a shock hazard even when disconnected from mains.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from UPS before servicing.
• Do not use UPS as a safety disconnect.

Failure to follow these instructions can result in minor or moderate injury.

NOTE: UPS RBM charges to 90% capacity in the first 1.5 hours of normal operation. Do not expect full battery runtime during initial charge.

1. Connect equipment to the outlets on the rear panel of the UPS. Refer to "Controllable Outlet Groups" on page 26.
2. Connect the UPS to the building utility power.

Turn the UPS On/Off

The first time the UPS is turned on, the Setup Wizard runs. Follow prompts to configure UPS settings. Refer to "Configuration" on page 20.

To turn on the UPS and connected equipment, touch the POWER button on the display panel. Follow prompts to turn on immediately or after a delay, then touch OK.

NOTE: With no input power and UPS off, cold start can be used to turn on UPS and equipment using battery power. Touch POWER button to perform cold start. Display panel illuminates. Touch POWER button again to turn on output power. Select TurnOn-No Delay or TurnOn-Use Delay, then touch OK.

To turn output power off, touch the POWER button. Follow prompts to turn off immediately or after a delay, then touch OK.

NOTE: Once output power is off and AC input disconnected, UPS uses battery for internal power for 10 minutes. To remove power completely, touch POWER button, select Internal Power Off, then touch OK.

UPS Display Interface

• A MENU/ESCAPE button
• B Battery capacity icon
• C Battery charging icon
• D Green mode icon
• E Operation mode icon
• F UP button
• G UPS status information
• H DOWN button
• I Controllable outlet group status icon
• J Mute icon
• K Load icon
• L OK button
• M POWER button with LED: Touch to wake UPS. Short touch displays control menu. Follow prompts to turn UPS on/off. LED indications match Status LED.

Status LED

• Not illuminated: UPS output is off.
• Steady green: UPS is in on-line mode.
• Flashes red every 2 seconds: UPS is in on-line status and battery is disconnected.
• Amber: UPS is in battery mode.
• Steady red: UPS has detected an internal error.

UPS Display Interface operation

The UPS display interface is a touchscreen. Touch an icon to activate its function.

[Diagram: Touch interface with checkmark and cross icons]

Use UP/DOWN buttons to scroll, OK to select, ESC to return to previous menu.

Icons may vary by firmware version and UPS model.

Load icon

Approximate load capacity percentage indicated by illuminated load bar sections. Each bar represents 20% of capacity.

Mute icon

Indicates audible alarm is disabled/muted.

UPS Status Information

Status information field provides key UPS status. Menu allows selection of five screens or automatic scrolling.

• Input Voltage
• Output Voltage
• Output Frequency
• Load
• Runtime

UPS events display status updates. Display illuminates amber for alerts, red for alarms.

Operation Mode Icons

• Output Off: UPS not supplying power.
• Battery mode: UPS supplying battery power.
• On-Line mode: UPS supplying conditioned mains power.
• Bypass mode: UPS in Bypass mode; equipment receives mains power if input voltage/frequency are within limits.

Green mode Icon

• Green mode: Mains power sent directly to load. Consider devices sensitive to power fluctuations.

Controllable Outlet Groups

Controllable Outlet Group Icons

• Controllable outlet group - output on.
• Controllable Outlet Group - output off.

Battery Status Icons

• Battery charge status: Indicates battery charge status.
• Battery disconnected icon: Flashes if battery is disconnected.
• Battery charge in progress: Indicates battery is charging.

LCD display interface angle adjustment

Orientation adjusts automatically based on UPS orientation.

[Diagram: Horizontal and Vertical display orientations]

Menu overview

Display Interface has Standard and Advanced menus. Preference set during initial installation or via Configuration menu. Standard menus offer common options; Advanced menus offer more options.

NOTE: Actual menu screens may differ by model and firmware version.

Configuration

Startup configuration

General settings

Configure settings via display interface or Network Management Web Interface.

Controllable Outlet Groups

Controllable Outlet Group Icons

• Controllable outlet group - output on.
• Controllable Outlet Group - output off.

Battery Status Icons

• Battery charge status: Indicates battery charge status.
• Battery disconnected icon: Flashes if battery is disconnected.
• Battery charge in progress: Indicates battery is charging.

LCD display interface angle adjustment

Orientation adjusts automatically based on UPS orientation.

[Diagram: Horizontal and Vertical display orientations]

Menu overview

Display Interface has Standard and Advanced menus. Preference set during initial installation or via Configuration menu. Standard menus offer common options; Advanced menus offer more options.

NOTE: Actual menu screens may differ by model and firmware version.

Emergency Power Off

Overview

The Emergency Power Off (EPO) option immediately disconnects all connected equipment from mains power. The UPS shuts down and does not switch to battery power. Restart the UPS by touching the POWER button on the front panel.

Normally open contacts

If EPO switch/relay contacts are normally open: Insert wires from switch/contacts at pins 1 and 2 of the EPO terminal block (use 16-28 AWG wire). Secure wires by tightening screws.

If contacts are closed, UPS turns OFF and removes power from load.

Normally closed contacts

If EPO switch/relay contacts are normally closed: Insert wires from switch/contacts at pins 2 and 3 of the EPO terminal block (use 16-28 AWG wire). Insert a wire jumper between pins 1 and 2. Secure wires by tightening screws at positions 1, 2, and 3.

If contacts are opened, UPS turns OFF and removes power from load.

NOTE: Pin 1 is the EPO circuit power source (24 V, few mA).

For normally closed (NC) EPO, use EPO switch/relay rated for "dry" circuit applications (low voltage, low current), typically gold-plated contacts.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect only to other SELV circuits. Avoid connecting to circuits other than SELV to prevent UPS damage.

Use appropriate cable types for EPO connection (CL2, CL2P, CL2R, CLEX, CSA certified ELC for Canada, standard low voltage cable elsewhere).

Network Management Interface

NOTE: Feature available only in SRT3KRM1UNC and SRT2K2RM1UNC models.

Introduction

The UPS has network and console ports for accessing the Network Management Interface. It shares firmware, operation modes, and interaction with other APC products like PowerChute Network Shutdown.

Features

The Network Management Interface allows the UPS to function as a Web-based, IPv6-ready product.

It can manage the UPS using standards like HTTP, SSH, SNMP (v1, v3), HTTPS, FTP, SCP, Telnet, Syslog, RADIUS.

The Network Management Interface:

• Provides UPS control and Self Test scheduling.
• Provides data and event logs.
• Enables notifications via event logging, email, and SNMP traps.
• Supports PowerChute Network Shutdown.
• Supports DHCP or BOOTP for network (TCP/IP) values.
• Supports Remote Monitoring Service (RMS).
• Allows exporting user configuration (.ini) files.
• Provides security protocols for authentication and encryption.
• Communicates with StruxureWare Central and InfraStruxure Manager.
• Supports universal input/output port for accessories like temperature probes, humidity sensors, and relay input/output connectors.

For related documents, visit www.apc.com.

IP Address Configuration

Default TCP/IP configuration is DHCP. If Network Management Interface obtains IPv4 address from DHCP server, use UPS Display Interface menus About → Network → NMC IPv4 Address to view it.

To set a static IPv4 address, use the UPS Display Interface Config menu to set IP address, Subnet Mask, and Gateway.

Upgrade Firmware

UPS, Battery Module, and XLBP firmware can be updated via the web interface of the UPS network management card. Firmware images are digitally signed for security.

• Ensure Network Management Card is configured and connected.
• Log in with valid username/password.
• Read firmware upgrade release notes for compatibility.
• Ensure adequate battery backup before updating.
• Go to Firmware update section, select image, and initiate update.
• Verify firmware version in About menu upon completion.

SmartConnect

NOTE: Feature available only in SRTL3KRM1UC/SRTL2K2RM1UC.

SmartConnect Ethernet Port monitors UPS health and status from any internet-connected device. Access terms of use at https://smartconnect.apc.com.

Refer to "EcoStruxure™ Ready Smart-UPS™ Web Portal" for details.

EcoStruxure™ Ready Smart-UPS™ Web Portal

The Web Portal allows remote viewing of UPS status, automatic notifications for events and firmware updates. Visit https://smartconnect.apc.com.

Connecting the product to the internet via SmartConnect Ethernet port signifies agreement to APC SmartConnect Terms of Use and Data Privacy Notice (smartconnect.apc.com/terms-and-privacy) and Schneider Electric Data Privacy Policy (https://smartconnect.apc.com/terms-and-privacy).

Physical Security

Deploy the UPS in a secure location

• Secure UPS from unauthorized physical access.
• Restrict access to authorized personnel only.
• Mark restricted areas clearly.
• Secure restricted areas with access-controlled doors.
• Access to restricted areas should produce a physical or electronic audit trail.

Secure access to the UPS front panel and communication port

Deploy the UPS in a rack or enclosure that can be locked or physically secured to prevent access to physical ports.

Smart Battery Management

Definitions

• Replaceable Battery Module (RBM): Battery cells arranged to produce an assembly with a connector. Order from www.apc.com.
• External Battery Pack (XLBP): Enclosure with batteries and management electronics. Order from www.apc.com.
• User Interface (UI): Any interface for user interaction (UPS display, network interface, PowerChute software).

NOTE: Do not use non-APC approved batteries. System may not detect them and operation may be adversely affected. Use of non-APC battery voids warranty.

Features

Smart Battery Management features:

• Monitors RBM and XLBP health.
• Shows end-of-useful-life date for RBM/XLBP on UPS Display Interface.
• UPS emits audible alarm and shows message for estimated battery end of life. User can set days before alarm/message appears.
• Automatically detects RBM and XLBP addition/removal.
• Monitors internal temperature of RBM/XLBP and adjusts battery charging current.

Maintenance

NOTE: Battery module does not support hot swap during discharging.

• RBM maintenance: APC RBMs use Li-ion cells and require no maintenance.
• Battery health monitoring: Monitors battery energy output and voltage to assess health during UPS operation on battery. Done during Self Test and on battery power. UPS can be configured for periodic, automatic Self Tests.

End of useful life

• Near end of life notification: Alert message appears on UPS display when RBM approaches end of useful life. Refer to Replacement Notification Time and Replacement Battery Alarm Time for configuration. Estimated replacement date is available via UI.
• Needs replacement notification: UPS display shows when RBM replacement is required. Replace RBM ASAP. UPS may recommend replacing additional RBMs if they will soon reach end of life.

NOTE: Continued operation after end-of-life notification may damage batteries.

• Recycling: Remove RBM from UPS. Recycle RBM. Do not disassemble.

Replace the RBM in a UPS

Disconnect or remove RBM temporarily only for battery replacement.

• Disconnect connected RBM. Slide RBM out of UPS.
• Slide new RBM into UPS and secure it.
• Securely connect RBM; press until firmly connected. Ensure RBM Thumbscrew is tightened.
• Improperly connected RBM can cause erratic operation, abnormal alerts, and loss of battery power during outages.
• After installing RBM, UPS display may prompt to verify replaced battery module status.

Recommended actions after installing a new RBM

• Verify UPS is connected to input power and output power is on. See "Connect Equipment and Input Power" on page 16.
• Perform a UPS Self Test.
• Allow system to charge for 24 hours for full runtime capability.

XLBP installation and replacement

Refer to the XLBP Installation manual.

Troubleshooting

Use the table below to solve minor installation and operation problems. For complex issues, visit www.apc.com. UPS firmware can be upgraded.

Transport

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect internal RBM and XLBPs (if applicable).
4. Follow shipping instructions in the Service section.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section to eliminate common problems.
2. If the problem persists, contact Schneider Electric Customer Support via www.apc.com.
   • Note model number, serial number, and date of purchase.
   • Call Customer Support. A technician will attempt phone resolution. If unsuccessful, a Returned Material Authorization Number (RMA#) will be issued.
   • Repairs are free if the unit is under warranty.
   • Service procedures and returns vary internationally. Refer to www.apc.com for country-specific instructions.
3. Shipment of Lithium Ion Battery is regulated. Pack battery and UPS separately.
4. Contact Customer Support for latest guidance on shipping Lithium ion batteries and UPS.
5. Pack unit properly to avoid transit damage. Transit damage is not covered by warranty.
6. Write the RMA# on the outside of the package.
7. Return unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT) warrants products against defects in materials and workmanship for five (5) years from purchase date. SEIT's obligation is limited to repair or replacement at its option. Repair/replacement does not extend the original warranty period.

Warranty applies only to the original purchaser who registered the product within 10 days of purchase. Registration at warranty.apc.com.

SEIT is not liable under warranty if testing shows the alleged defect does not exist or was caused by misuse, negligence, improper installation, testing, operation, or use contrary to SEIT recommendations. SEIT is not liable for defects from unauthorized repair/modification, incorrect voltage/connection, inappropriate site conditions, Acts of God, exposure to elements, or theft. SEIT liability is not extended to products with altered, defaced, or removed serial numbers.

EXCEPT AS SET FORTH ABOVE, NO WARRANTIES, EXPRESS OR IMPLIED, APPLY TO PRODUCTS SOLD, SERVICED, OR FURNISHED.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION, AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES ARE NOT ENLARGED, DIMINISHED, OR AFFECTED BY TECHNICAL ADVICE OR SERVICE PROVIDED BY SEIT.

FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER, NOT THIRD PARTIES.

SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES, OR EMPLOYEES ARE NOT LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE, SERVICE, OR INSTALLATION, WHETHER IN CONTRACT OR TORT, REGARDLESS OF FAULT, NEGLIGENCE, OR STRICT LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SEIT IS NOT LIABLE FOR LOST PROFITS, REVENUE, EQUIPMENT LOSS, SOFTWARE LOSS, DATA LOSS, SUBSTITUTION COSTS, OR THIRD-PARTY CLAIMS.

THIS LIMITED WARRANTY DOES NOT EXCLUDE OR LIMIT SEIT'S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR FRAUDULENT MISREPRESENTATION TO THE EXTENT EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain warranty service, obtain a Returned Material Authorization (RMA) number from customer support. Access SEIT worldwide customer support via www.apc.com. Select country, open Support tab for regional information. Products must be returned with transportation charges prepaid and include a description of the problem and proof of purchase.