Accu-Chek Instant Blood Glucose Meter Support

Accu-Chek Instant Prescription Request

Please complete this form and provide it to your healthcare professional to request a prescription for:

• Accu-Chek Instant test strips (50 count)
• Accu-Chek FastClix lancets (204 count)

Patient Information:

• Patient name:
• Date of birth:
• Postcode:

Customer Care

For assistance with your Accu-Chek Instant meter or connecting to the mySugr app:

• UK: 0800701 000*
• Ireland: 1800709 600*

*Note: Some mobile phone operators may charge or restrict access for calls to these numbers. Opening hours: Monday to Friday 8am-6pm excluding bank holidays.

Getting Started with Your Accu-Chek Instant Meter

This document serves as a helpful resource for your new meter. Ensure you have submitted your prescription request for test strips.

Setting the Time and Date

The meter prompts you to set the time and date upon first use or after an error. The meter also features auto-sync capability when paired with a mobile device.

1. Press the Up button ($▲$) to turn the meter on.
2. Press and hold the Down button ($▼$) until 'set-up' appears. The hour will flash. Use the Up ($▲$) or Down ($▼$) buttons to adjust the hour.
3. Press and hold the Up button ($▲$) to set the hour and move to the minutes. Use the Up ($▲$) or Down ($▼$) buttons to adjust the minutes.
4. Repeat step 3 for each field (day, month, year). After setting the year, press and hold the Up button ($▲$) until the flashing test strip symbol appears to save settings.

Note: You can press and hold the Down button ($▼$) at any time until the flashing test strip symbol appears to perform a test.

Important Information for Healthcare Professionals

Accu-Chek products on GP prescription software systems are not prefixed with 'Accu-Chek'. Search using the following terms:

• Instant Test Strips (50): Search term: Instant blood glucose testing strips (UK PIP Code: 417-0759, ROI GMS Code: 85132)
• FastClix Lancets (204): Search term: FastClix lancets or FASTCLIX 0.3MM (30G) lancet (UK PIP Code: 351-2795, ROI GMS Code: 85541)

Understanding Your Results

The Accu-Chek Instant meter displays your blood glucose result and indicates if it is above, within, or below your target range using a color-coded indicator:

• Blue: Test result is above the target range.
• Green: Test result is within the target range.
• Red: Test result is below the target range.

The target range can be personalized. The meter displays the result in mmol/L.

Using the Accu-Chek FastClix Finger Pricker

WARNING: The Accu-Chek FastClix is for individual use only and must not be shared due to the risk of cross-infection. Do not insert a lancet drum and press the release button simultaneously. Avoid inserting a lancet drum with the release button resting on a surface to prevent accidental pricks.

1. Wash and dry your hands thoroughly before obtaining blood.
2. Remove the cap from the finger pricker by pulling it straight off.
3. Insert a new lancet drum, white end first, into the finger pricker until it clicks firmly into place.
4. Replace the cap.
5. Rotate the cap to select the desired penetration depth. Start with 2 or 3. For tougher skin, dial to a higher number (up to 5).
6. Press the finger pricker firmly against the selected puncture site and press the release button fully. The lancet will penetrate the skin.

Test your blood sugar immediately after obtaining blood.

Four Steps to Measure Your Blood Sugar

1. Wash and dry your hands. Insert the test strip (metallic end first) into the meter. The meter turns on automatically.
2. When a flashing drop symbol appears on the meter display, perform a finger prick using the Accu-Chek FastClix finger pricker.
3. Touch the yellow edge of the test strip to the blood drop. Remove your finger from the test strip when the flashing hourglass symbol appears.
4. The test result appears in less than 4 seconds. An arrow indicates if the result is above, within, or below your target range.

Download and Connect with the mySugr App

The mySugr app automatically logs your blood sugar results when connected to your Accu-Chek Instant meter. This can help improve blood sugar control, estimated HbA1c, and diabetes understanding.

• Easy, Accurate Logging: Automate logging, eliminate paper logbooks and manual errors.
• Improve eHbA1c: Access estimated HbA1c and track improvements. See results after one month of use and achieve more measurements in range.
• Diabetes Management: Get a complete overview of diabetes information, understand how lifestyle choices affect blood sugar, and use the bolus calculator for insulin dosing.

To download the mySugr app: Scan the provided QR code or visit the App Store or Google Play. Create an Accu-Chek Account using your email. (Note: You must be at least 18 years old to register for an Accu-Chek Account.)

Connecting Your Meter to the mySugr App:

1. Ensure Bluetooth is enabled on your mobile device.
2. In the mySugr app, navigate to "Connections" at the bottom of the screen.
3. Select your Accu-Chek Instant meter from the list of available devices.
4. Tap "Connect" and follow the on-screen instructions.

Making the Most of Your Results

Share your results with your healthcare team via mySugr reports or direct connection to their system for more effective management and treatment adjustments.

Tagging Blood Sugar Values and Setting Reminders

Use tags to highlight situations and emotions, helping you and your healthcare team understand your diabetes better. You can also set reminders and add photos of your meals.

1. Select a blood sugar entry and tap 'Edit'. Scroll to the bottom and tap 'Show all fields'.
2. You can set a reminder, take a picture of your food, or enter values for carbs, insulin, pills, and activities.
3. Select the desired tags and save the entry.

Changing the Target Range

You can adjust your target range settings within the mySugr app:

1. In the mySugr app, tap 'More', then 'Account & Settings', and select 'Blood sugar testing'.
2. Update your 'Hyper', 'Target range', and 'Hypo' values as needed. Tap 'Back' to save.
3. A confirmation message may appear in the mySugr app. The target range on your meter will update upon the next connection to the app.

Notes:

• Enable mobile notifications for mySugr.
• Always consult your healthcare team before changing your target range.
• Perform a blood sugar test to confirm the new target range has been applied.

Staying Connected to the mySugr App

If your blood sugar values are not syncing:

• Check Connection: In the mySugr app, go to "Connections". Your meter should appear with a tick under 'Connected devices & Apps'.
• Not Connected: If your meter is not listed, you may need to reconnect. Follow the steps in the "Connecting the Accu-Chek Instant meter to the mySugr app" section.
• Connected but no results:
  • Ensure your phone's Bluetooth is turned ON.
  • Ensure your meter's Bluetooth is turned ON. With the meter off, press and hold the Down button ($▼$) until the Bluetooth symbol and pairing/wireless symbols flash.
  • Keep your meter within 2 meters of your phone while checking blood sugar.

Troubleshooting: Disconnect and reconnect your Accu-Chek Instant meter from the mySugr app via the "Connections" menu. If issues persist, contact Accu-Chek Customer Care.

Sync your blood sugar values at least once every 30 days to maintain access to mySugr Pro features. The mySugr app does not need to be open for results to transfer.

Disclaimer: All names, images, and data shown are for demonstration purposes only. Screens may differ from the actual app interface.