User Manual

Safety Precautions

Warning: A serious or fatal injury may result if instructions are not followed.

Caution: Personal injury or damage to properties may result if instructions are not followed.

CAUTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

• This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

• ⚡ AC voltage: Rated voltage marked with this symbol is AC voltage.

• This symbol indicates that this product has included important literature concerning operation and maintenance.

• ⚡ DC voltage: Rated voltage marked with this symbol is DC voltage.

• ⛋ Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

• ? Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Electricity and Safety

Warning:

• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution:

• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
• Keep the power socket where the power cord is connected unobstructed.
• The power cord must be disconnected to cut off power to the product when an issue occurs.
• Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning:

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Keep the plastic packaging out of the reach of children. Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.). The product may fall and become damaged and/or cause an injury. Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove. The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children. The product may fall and injure children.
• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution:

• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. The product may fall and become damaged and/or cause an injury. Install the product only on cabinets or shelves of the right size.
• Set down the product gently. Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance. Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.
• Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

Attaching the Stand

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. Disassembly is the reverse order of assembly.

1. Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom of the stand base.
2. Place a soft cloth over the table to protect the product and place the product onto the cloth so that the front of the product is facing downwards. Push the assembled stand into the main body in the direction of the arrow as shown in the figure. Tightly fasten the connecting screw at the bottom of the main body.

Stand assembly is complete.

Precautions for moving the product

• Hold the lower corners or edges of the product when moving it.
• Do not directly apply pressure on the screen.
• Do not hold the screen when moving the product.
• Do not hold the product upside down only by the stand.
• Do not press down on the product. There is a risk of damaging the product.

Checking the space around the product

Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

The exterior may differ depending on the product.

Diagram showing required clearances: 10 cm on all sides (top, bottom, left, right).

Adjusting the Product Tilt

The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Tilt range: -2.0° (±2.0°) to +20.0° (±2.0°)

• The product tilt can be adjusted.
• Hold the lower part of the product and adjust the tilt carefully.

Anti-theft Lock

An anti-theft lock allows you to use the product securely even in public places. The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

1. Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2. Put one end of the cable through the loop on the other end.
3. Insert the locking device into the anti-theft lock slot at the back of the product.
4. Lock the locking device.

An anti-theft locking device can be purchased separately. Refer to the manuals provided with your anti-theft locking device for details. Anti-theft locking devices can be purchased at electronics retailers or online.

Wall Mount Kit Specifications (VESA)

Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.

• Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.

Standard dimensions for wall mount kits are shown in the table below.

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

Control Panel

The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Diagram showing JOG Button (Up, Down, Left, Right, Press/Enter) and Power LED.

Direct Key Guide

On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed.

• Eye Saver Mode
• Source
• Features
• Eye Saver Mode Off

The Direct Key Guide screen shows if Eye Saver Mode is enabled. ( ? : On, ❌ : Off)

When the product not displays the OSD menu, the JOG Button could be used as below.

• UP: Adjust Brightness, Contrast, Eye Saver Mode.
• LEFT/RIGHT: Adjust Source.
• PRESS(ENTER): Display Function Key Guide.

Read below before connecting the product.

1. Before connecting the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device.
2. Before connecting the product, make sure you remove the power cables from both the product and the external device to prevent damage to the product due to a short circuit or over current.
3. After all signal cables have been properly connected, connect the power cables back to the product and the external device.
4. After connecting is completed, make sure you read the manuals to acquaint yourself with the product functions, precautions and other information required to use the product properly.

Connecting parts may differ in different products. Provided ports may vary depending on the product.

Ports

The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

Diagram showing ports: DP IN, HDMI IN, SERVICE.

Connecting and Using a PC

Select a connection method suitable for your PC.

Connection Using the HDMI Cable

Diagram showing HDMI IN connection.

When connecting an HDMI cable, use the cable that came with the components of the product. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded.

Connection Using an HDMI-DVI Cable

Diagram showing HDMI IN connection to DVI.

When using HDMI-DVI cable, audio may not be supported according to source device. The optimum resolution may not be available with an HDMI-DVI cable.

Connection Using an DP Cable

Diagram showing DP IN connection.

It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 m or below.

Connecting the Power

To use the product, connect the power cable to a power outlet and the (POWER IN) port on the product. The input voltage is switched automatically.

Tidying Up the Connected Cables

Diagrams showing cable management steps.

1. Tilt the display, as shown in the figure.
2. Connect the corresponding cables.
3. Put both cables in the cable holder on the stand (HOLDER-STAND CABLE) to organise the cables, as shown in the figure. Assembly is complete.

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. If the optimum resolution is not selected, the message will appear up to three times for a specified time even when the product is turned off and on again. If you want to set the optimum resolution for your computer. Please refer to (Q&A) → "How can I change the resolution?"

Picture

The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

OnScreen Display

System

Support

Easy Setting Box

Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.samsung.com).

The software may not work properly if you do not restart the PC after the installation. The Easy Setting Box icon may not appear depending on the PC system and the product specifications. If the shortcut icon does not appear, press the F5 key.

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

Driver Installation

To install the latest version of the product driver, download it from the Samsung website (http://www.samsung.com). You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

Requirements Before Contacting Samsung Customer Service Centre

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Product diagnosis (Screen issue)

If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly.

Checking the Resolution and Frequency

If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum Mode message may appear for a short time or the screen may not be displayed properly. The displayed resolution may vary, depending on the PC system settings and cables.

Check the following.

Installation issue

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or PC manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly. If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly.

Troubleshooting Scenarios

Message: "Check the cable connection and the settings of the source device." appears.

• Check that the cable is properly connected to the product.
• Check that the device connected to the product is powered on.
• Check the PC/AV Mode status. (→ System → PC/AV Mode → DisplayPort: PC or AV / HDMI: PC or AV.)
• Set the connected DisplayPort version. (→ System → DisplayPort Ver. → 1.1 or 1.2↑)

"Not Optimum Mode" is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.32). If this message appears and the connected device does not support the FreeSync function, turn off the FreeSync on the product.

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

• Remove any accessories (video extension cable, etc.) and try again.
• Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.32) in this manual and the Information menu on the product.

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

Screen colour is inconsistent.

Change the Color settings.

The colours on the screen have a shadow and are distorted.

Change the Color settings.

White does not really look white.

Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode. Press any key on the keyboard or move the mouse to return to normal operating mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel → Fonts → Adjust ClearType text and change Turn on ClearType.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not optimised for the PC resource. Try playing the file on another video player.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

General

Power Supply: Refer to the label at the back of the product as the standard voltage can vary in different countries.

Plug-and-Play: This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes place automatically. However, you can customise the installation settings if desired.

Panel Dots (Pixels): Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.

The specifications are subject to change without notice to improve quality.

For detailed device specifications, visit the Samsung website.

(Europe only) To access the EPREL registration of the model: (1) Go to https://eprel.ec.europa.eu (2) Get the model identifier from the energy label of the product and type it in the search box (3) Energy Labelling information of the model is shown. You can directly access the product information via https://eprel.ec.europa.eu/qr/##### (registration no.). The registration no. can be found on the rating label on your product.

(Turkey only) To access the energy labelling information of the model: (1) Go to https://www.samsung.com/global/ecodesign_energy (2) Get the model identifier from the energy label of the product and type it in the search box (3) Energy labelling information can be found.

Standard Signal Mode Table

Horizontal Frequency: The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.

Vertical Frequency: Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.

This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. Some resolutions listed in the table above may not be available depending on graphics card specifications.

Responsibility for the Pay Service (Cost to Customers)

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

• Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician is requested to give instructions on how to use product or simply adjusts options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If the customer requests instructions on how to use another company's product.
• If customer requests instructions on how to use the network or another company's Programme.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair

If a product damage is caused by:

• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections.
• Not following the "cautions" in User Manual.

Others

• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)

If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.

FreeSync

FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. This feature will eliminate screen tearing and lag during game play. Improve your gaming experience. The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and compatibility with the AMD graphics card.

• Off: Disable FreeSync.
• On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers when playing some games.

Apply the optimum resolution when using FreeSync. The refresh rate setting method please refer to Q & A → How can I change the frequency?

The FreeSync function is only enabled in HDMI or DisplayPort mode. Use the HDMI/DP cable provided by the manufacturer when using FreeSync. If the DisplayPort Ver. is set to 1.1, the FreeSync mode is disabled.

If you use the FreeSync function while playing a game, the following symptoms may occur:

• The screen may flicker depending on the type of graphics card, the game option settings, or the video being played. Try the following actions: decrease the game setting values, change the current FreeSync mode to Off, or visit the AMD website to check your graphics driver's version and update it with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variation of the output frequency from the graphics card.

• The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate.
• The sound quality of the monitor may be degraded. If you encounter any issues when using the function, contact the Samsung Service Center.
• If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic card. Set FreeSync to Off and change the resolution.
• The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is applied, the screen may have malfunction.

The models in the Graphics Cards list supports FreeSync

FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards:

Make sure to install the latest official graphics drivers from AMD that support FreeSync. For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website (https://www.amd.com/en/products/specifications/graphics). Select FreeSync Off if you are using a graphics card from a different manufacturer. When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation of certain AMD graphics card.

• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series (excluding R9 370/X, R7 370/X, R7 265)
• Radeon™ Pro Duo (2016 edition)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (excluding R9 270/X, R9 280/X)

WEEE

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.