Introduction
Gain essential visibility into your IT environment's hardware and software, its configuration, and the impact of changes on service delivery. This guide explores the licensing differences between ServiceNow Discovery and OpenText™ Universal Discovery and CMDB, demonstrating how OpenText's solution can significantly lower unit consumption while providing accurate and timely information to your ServiceNow CMDB.
OpenText Universal Discovery and CMDB can be utilized for discovery capabilities within the ServiceNow CMDB, acting as a database for discovered data before transfer. This document focuses on OpenText Universal Discovery and CMDB's discovery capabilities.
Understanding Consumption Units
Both ServiceNow and OpenText utilize unit-based consumption models for discovery. This document details how each platform consumes units for various IT assets such as servers, PaaS resources, containers, end-user devices, IoT, and networking devices.
ServiceNow Unit Consumption: Details the unit consumption for ServiceNow ITOM Visibility and ServiceNow Discovery, outlining ratios for different discovered items.
OpenText Unit Consumption: Explains OpenText's unit-based model, including its Premium and Express discovery options, and provides a comparative analysis of unit consumption for various IT assets.
Key Features and Benefits of OpenText
- Cost Savings: Significantly reduce the number of discovery units required compared to ServiceNow.
- Comprehensive Discovery: Offers detailed discovery across physical, virtual, and cloud environments.
- Service Mapping: Enables creation of service maps and topologies without additional licenses.
- Advanced Capabilities: Includes certificate visibility and basic network discovery at no extra cost.
- Enhanced Visibility: Provides up-to-date, real-time views of configuration management data.
- Reliability: Delivers automated discovery across security constraints and compute platforms.
Use Case: APEX Incorporated
This section presents a fictional scenario with APEX Incorporated, a company aiming to improve IT reliability, security, and budget utilization. The case study illustrates the unit consumption differences between OpenText and ServiceNow for APEX's IT estate, highlighting potential annual savings of 56% with OpenText.
Looking Forward
Explore the advantages of OpenText Advanced Discovery of Networks for more detailed networking configuration information, including cross-vendor topology maps and virtual networking insights, enhancing IT visibility and accelerating troubleshooting.
About OpenText
OpenText, The Information Company, provides market-leading information management solutions. For more information, visit opentext.com.
