Instructions for EATON models including: 5569997, Transmission Electronic Control Unit TECU Software, Electronic Control Unit TECU Software, Control Unit TECU Software, 5569997, Software
Service Bulletin – Product . 1 . Subject: Insufficient Clutch Departure May Cause Unintended Vehicle Movement, Software Update – Automated Transmissions . Number: CLIB-0033 Updated: October 13, 2021 Date: December 18, 2018 Issue Description: Transmission Electronic Control Unit (TECU) software 5569997 has been released to
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DocumentDocumentService Bulletin Product Subject: Insufficient Clutch Departure May Cause Unintended Vehicle Movement, Software Update Automated Transmissions Document Number: CLIB-0033 Updated: October 13, 2021 Date: December 18, 2018 Issue Description: Transmission Electronic Control Unit (TECU) software 5569997 has been released to mitigate the possibility of unintended vehicle movement due to insufficient clutch departure. This notification is associated to National Highway Traffic Safety Administration (NHTSA) Campaign Number: 18E-102. Containment/Corrective Action: If the installed clutch meets the Affected Models/Population requirements listed below, and the TECU software is less than 5569997, update software to 5569997 or greater. NOTICE: After updating the TECU software (STEP D), complete the instructions in STEP E based on the vehicle engine make and engine model: STEP E: Record vehicle engine make, and engine model installed in the vehicle: · If PACCAR MX11 or MX13 engine, process is complete. · If Cummins X15 engine, go to STEP F. · If Navistar A26 engine, go to STEP G. · If the engine is a Detroit Diesel DD13, DD15, or DD16, Cummins L9, or ISX12, go to STEP H. Affected Models/Population: · Automated transmission models: UltraShift PLUS Fuller Advantage SmartAdvantage · Clutch part number: 122002-35/35A or 122003-42/42A Clutches manufactured between 4/1/2017 through 6/20/2018 Clutch Serial Numbers: · Start: AU1704010001 / SL1704010001 - 17(Year) 04(Month) 01(Day) · End: AU1806139999 / SL1806209999 - 18(Year) 06(Month) 13 or 20(Day) Note: OEM vehicle build dates containing the above clutch serial numbers will vary due to OEM production build schedules. 1 Service Bulletin Product Field Strategy: TECU software 5569997 is available in ServiceRanger 1901-01-SCB-2682 Data release or greater at a PRO license. NOTICE: Ensure the computer with ServiceRanger is connected to the Internet after updating the TECU software to record the update event(s) in the ServiceRanger database. Warranty claims may not be paid if the internet connection for software update validation in ServiceRanger is not completed. STEP A: Identify the vehicle OEM. 1. Record the vehicle OEM: · If OEM is DTNA (i.e. Freightliner, Western Star), go to DTNA Recall Campaign FL865. · If OEM is NOT DTNA, go to STEP B. STEP B: Verify ServiceRanger Data release is at the latest version. 1. Left click the "SR" icon to open the ServiceRanger Update Manager. 2. Select "View update history". 2 Service Bulletin Product 3. Select "Data Update History" tab. 4. Verify 1901-01-SCB-2682 Data release or greater is Applied. · If Data release Applied is less than 1901-01-SCB-2682, go to STEP C. · If Data release Applied is equal to or greater than 1901-01-SCB-2682, go to STEP D. 3 Service Bulletin Product STEP C: Update ServiceRanger Data release to latest version. 1. Connect computer to the internet. 2. Left click the "SR" icon to open the ServiceRanger Update Manager. 3. Select icon to "Check for updates". 4. After the update is complete, go to Step B. 4 Service Bulletin Product STEP D: Update Transmission Software to 5569997 or greater. 1. Close vehicle cab doors. Note: This limits activity of vehicle/component modules on the vehicle data link. 2. Key on. 3. Connect ServiceRanger. 4. Go To "Programming". 5. Select Available Updates SW-18338-D (5569997) or greater. Note: If software is 5569997 or greater, no update is required. Go to Step 13 of STEP D. 5 Service Bulletin Product 6. Select "Confirm". 7. Select "Download". 8. Turn Ignition Off when prompted and wait 2 minutes. Note: This limits activity of vehicle/component modules on the vehicle data link. 6 Service Bulletin Product 9. After waiting 2 minutes, select "OK". 10. Turn Ignition On when prompted. 11. Select "OK". 7 Service Bulletin Product 12. Select "Finish" when prompted. 13. Select "Disconnect". 14. Key off and allow 2-3 minutes for the TECU to perform a complete power-down. 15. Go to STEP E. NOTICE: Ensure the computer with ServiceRanger is connected to the Internet after updating the TECU software to record the update event(s) in the ServiceRanger database. Warranty claims may not be paid if the internet connection for software update validation in ServiceRanger is not completed. STEP E: Identify vehicle and engine make, and model installed in the vehicle. 1. Record vehicle engine make, and engine model installed in the vehicle: · If PACCAR MX11 or MX13 engine, process is complete. · If Cummins X15 engine, go to STEP F. · If Navistar A26 engine, go to STEP G. · If the engine is a Detroit Diesel DD13, DD15, or DD16, Cummins L9, or 12G, go to STEP H. 8 Service Bulletin Product STEP F: Identify the Cummins X15 Engine Serial Number (ESN) and Engine ECM Code. 1. Record the Engine Serial Number (ESN). · If the ESN is equal to or greater than 80012737, process is complete. · If the ESN is less than 80012737, go to Step 2. 2. Connect Cummins INSITE and record the current Engine ECM Code (Calibration Revision) installed in the ECM. · If the Engine ECM Code revision is equal to or greater than the code revision indicated below, process is complete. · If the Engine ECM Code revision is less than the code revision indicated below, record and update to the latest available Engine ECM Code revision. Process is complete. Cummins X15 Engine ECM Codes: HD10001.11 HD10050.07 HD10089.07 HD10002.10 HD10054.07 HD10091.06 HD10005.10 HD10055.07 HD10094.06 HD10008.09 HD10056.07 HD10097.06 HD10009.09 HD10057.07 HD10100.06 HD10011.08 HD10058.07 HD10103.06 HD10012.08 HD10059.07 HD10114.06 HD10014.08 HD10060.07 HD10115.06 HD10024.07 HD10061.07 HD10126.07 HD10025.07 HD10062.07 HD10127.07 HD10030.08 HD10072.07 HD10128.07 HD10031.08 HD10073.07 HD10129.07 HD10032.08 HD10074.07 HD10130.07 HD10036.08 HD10075.07 HD10131.07 HD10037.08 HD10076.07 HD10132.07 HD10038.08 HD10077.07 HD10133.07 HD10043.07 HD10078.07 HD10134.07 HD10044.07 HD10079.07 HD10144.07 HD10045.07 HD10080.07 HD10145.07 HD10048.07 HD10087.07 HD10146.07 HD10147.07 HD10148.07 HD10149.07 HD10150.07 HD10151.07 HD10152.07 HD10162.07 HD10164.07 HD10169.05 HD10170.05 HD10171.05 HD10172.05 HD10173.05 HD10174.05 HD10175.05 HD10176.05 HD10177.05 HD10178.05 HD10179.05 HD10180.05 HD10181.05 HD10182.05 HD10183.05 HD10184.05 HD10185.04 HD10186.04 HD10187.04 HD10188.04 HD10189.04 HD10190.04 HD10191.04 HD10192.04 HD10193.04 HD10194.04 HD10195.04 HD10196.04 HD10197.04 HD10198.04 HD10199.04 HD10200.04 HD10201.04 HD10202.04 HD10203.04 HD10204.04 HD10205.04 HD10206.04 HD10207.04 HD10208.04 HD10209.05 HD10210.05 HD10211.05 HD10212.05 HD10213.05 HD10214.05 HD10215.05 HD10216.05 HD10217.04 HD10218.04 HD10219.04 HD10220.04 STEP G: Identify the Navistar A26 Engine calibration. 1. Using the Navistar Service Portal, select the Summary tab and verify the Calibration Status. 1. If the status indicates "Calibration is Current", process is complete 2. If the status indicates "Not Current Needs Calibration Update. For Navistar engines use NavKal Campaign tab", update the ECM to the latest Engine calibration. Process is complete. 9 Service Bulletin Product STEP H: Identify the installed clutch part number and clutch serial number installed in the vehicle. NOTICE: This step only applies to vehicles equipped with a Detroit Diesel DD13, DD15, or DD16, Cummins L9, or ISX12. 1. Record the installed clutch part number and serial number, and compare the installed clutch serial number with the tables below: Range Clutch Serial Number Year Month Day Start AU1704010001 17 04 01 End AU1806139999 18 06 13 or Range Clutch Serial Number Year Month Day Start SL1704010001 17 04 01 End SL1806209999 18 06 20 · If the installed clutch serial number is between the Start and End range, replace the clutch with part number: 122002-35EX (1850 ft-lbs.). or 122003-42A (2250 ft-lbs.). · If the installed clutch serial number is NOT between the Start and End range, process is complete. Warranty Information: This service bulletin only applies to the Affected Models/Population outlined above. Warranty Parts: · Software part number 5569997 or greater · If clutch replacement is required per STEP H: · Clutch Kit Part Number: 122002-35EX (without LCIB) or 122003-42A · Pilot bearing reimbursement (up to $50.00) Refer to OEM, engine manufacturer or CLTS1271 for pilot bearing recommendations. · U-Joint Strap Kit (quantity 1) · Exhaust and PTO gaskets (if required) 10 Service Bulletin Product Warranty Labor: · TECU software update only PACCAR MX11/13: · TECU software update - 0.5 hour (total 0.5 hour). Required: Record and submit the engine make and model with the warranty claim. Warranty Labor Description TECU software update SRT 0.5 · TECU software update and STEP F Cummins X15 Engine ECM Code update (if necessary): · TECU software update and Engine Serial Number (ESN) is equal to or greater than 80012737 - 0.5 hour (total 0.5 hour). · ECM Code did NOT require an update, the ESN was less than 80012737, and Cummins INSITE was connected - 0.3 hour (total 0.8 hour). · ECM Code required an update - 0.5 hour (total 1.0 hour). Required: Record and submit the engine make and model, and ESN with the warranty claim. Warranty Labor Description (Choose the single SRT that applies) TECU software update and Cummins X15 ESN 80012737 TECU software update, Cummins X15 ESN < 80012737, connect INSITE and ECM code update NOT required TECU software update, Cummins X15 ESN < 80012737, connect INSITE and ECM code update required SRT 0.5 0.8 1.0 · TECU software update and STEP G Navistar A26 Engine calibration update (if necessary): · TECU software update and Navistar Service Portal indicated "Calibration is Current" - 0.5 hour (total 0.5 hour). · Engine calibration required an update - 0.5 hour (total 1.0 hour). Required: Record and submit the engine make and model, and Engine calibration status with the warranty claim. Warranty Labor Description (Choose the single SRT that applies) TECU software update and Navistar A26 engine calibration is current TECU software update and Navistar A26 engine calibration update required SRT 0.5 1.0 11 Service Bulletin Product · TECU software update and STEP H clutch inspection (if necessary): · Clutch serial number recorded in STEP H indicates clutch replacement is NOT required due to clutch serial number out of range and the engine is a Detroit Diesel DD13, DD15, or DD16, Cummins L9, or ISX12: TECU software update - 0.5 hour. Clutch inspection - 0.3 hour (total 0.8 hour). Required: Record and submit the engine make and model and the installed clutch part number and serial number with the warranty claim. Warranty Labor Description TECU software update, clutch inspection and clutch replacement NOT required SRT 0.8 · TECU software update and STEP H clutch replacement (if necessary): · Clutch serial number recorded in STEP H indicates clutch replacement is required due to the clutch serial number being in range and the engine is a Detroit Diesel DD13, DD15, or DD16, Cummins L9, or ISX12: Note: Warranty does not cover expediated shipping of clutch, flywheel resurface or progressive damage. TECU software update - 0.5 hour. Clutch R&R - (OEM SRTs, includes transmission R&R) OEM installed obstructions R&R - (OEM SRTs) · Example: Y-Exhaust, PTO, Air Tanks Clutch Calibration - 0.3 hour (total 0.8 plus OEM SRTs). Required: Record and submit the engine make and model and both the installed and replaced clutch part number and serial number with the warranty claim. Warranty Labor Description SRT TECU software update, clutch calibration and OEM SRTs for clutch 0.8 + OEM replacement and obstructions if required SRTs Note: Warranty claims may not be paid if the internet connection for software update validation in ServiceRanger is not completed. General Claim Coding: · Line item tab Repair list Primary Causal Part #: 173C147 Campaign #: 18E-102 Complaint code: NO COMPLAINT (4) Failure Mode Description: LEVER BROKEN (TFM-1017) Responsibility Code: VENDOR PART (418) Cover Organization: Vehicle Part Return Instructions: If the clutch is replaced, return "collect" (LTL Carrier) per TMIB0129. 12 Service Bulletin Product Warranty Coverage: · Clutch Replacements on or after May 1, 2019 · Clutches replaced per this document on or after May 1, 2019 will continue Warranty Coverage per the original warranty period / OEM warranty period or standard Aftermarket service part warranty. · All clutches that are registered for Extended Protection Plan that have a longer warranty period than 3yr/350,000 mile coverage will continue with the purchased extended protection plans original coverage. · Replacement clutches for Mexico, Latin America, and Rest of World will continue with the original warranty period / OEM warranty period or standard Aftermarket service part warranty for the designated region. · Clutch Replacements on or before April 30, 2019 · Clutches replaced per this document on or before April 30, 2019 for United States and Canada population stated within (production built, and aftermarket installed) will have a warranty coverage reissued for 3yr/350,000 mile commencing from failed date on the claim which includes Aftermarket Clutches. Claims or repair orders must have a failure and repair date that is on or before April 30, 2019 Repair order and claim must contain the original and replaced Clutches manufactured date codes per this document · All claims must be received on or before July 29, 2019 (90 days from Failed Date) to quality for the reissued for 3yr/350,000 mile coverage. The material contained in this bulletin is product improvement information. Eaton is not committed to, or liable for, canvassing existing products. Change Log Date Description 10/13/2021 Inserted ISX12 Engine Designation to Step H. 2/4/2021 Revised Pilot Bearing reimbursement cost and changed DTNA FL document number. 11/18/2020 Removed DTNA reference and add updated engine information for Step H. 11/7/2019 Updated Clutch Serial Number in Step H and end dates in Affected Models/Population and Step H. 10/21/2019 Updated manufactured date range and Clutch Serial Number ranges. 8/5/2019 Updated DTNA information to reference FL803AB. Removed clutch part number 122002-35A, supplies of 122002-35EX are available. 7/25/2019 Added DTNA Detroit Diesel engine information. 5/13/2019 Updated Warranty Labor section. 5/1/2019 Added pilot bearing for clutch replacement claims. Updated Cummins X15 warranty information and added SRT tables to warranty labor section. Updated warranty coverage section. Added change log. 3/20/2019 Added Navistar A26 engine information. Added 122002-35EX replacement clutch part number. Added miscellaneous parts for clutch replacement claims. 2/11/2019 Added PACCAR MX11/13 and Cummins X15 engine information and clutch replacement instructions. Added warranty information. 13 Service Bulletin Product 1/28/2019 1/7/2019 Added requirement to connect ServiceRanger to the internet after software downloads. 5569997 software released at PRO. 14Adobe PDF Library 21.5.92