Zebra Enterprising Messaging Service (ZEMS)

ZEMS Server Version v3.0.25109 with Web Client Version v3.0.25109

Release Notes - July 2025

Highlights

Zebra is proud to announce the general availability of the Zebra Enterprise Messaging Service (ZEMS) version 3.0.25109 which provides the following features:

Including "Notified" status in single tick in ZEMS Admin and Web client portals
PTT Call or Message Filter on ZEMS Conversation page.
Maintenance updates
Security fixes

Device Support

ZEMS server v3.0.25109 or later works with following PTT Pro Clients:

PTT Pro for Android version 3.3.10331 or later
PTT Pro for iOS version 1.0.11120 or later
ZEMS Web Client version 3.0.25109 or later

IMPORTANT: Earlier versions of PTT Pro Android are not compatible with this version of the ZEMS server.

Features in ZEMS v3.0.25109

Including "Notified" status in single tick in ZEMS Admin and Web client portals

The single tick mark on messages now includes the 'Notified' status, in addition to 'Delivered', 'Read', and 'Opened'.

PTT Call or Message Filter on ZEMS Conversation page.

Within the ZEMS web Client and admin portals, users now have an option of filtering messages by type (PTT Calls or Messages). Additionally, conversation reports can be exported according to the applied filters.

Usage Notes

ZEMS is only available to PTT Pro customers. ZEMS is an alternative to PTT Pro messaging. A PTT Pro client may use ZEMS or PTT Pro messaging but may not use both at the same time.
Zebra must configure the customer for ZEMS before ZEMS can be used. Contact Zebra Support to be configured for ZEMS.
In order for the PTT Pro client to use ZEMS, the client must be configured with ZEMS parameters including the ZEMS Server URL and a customer-specific API key. These parameters are provided by Zebra.

Messages sent using ZEMS will not reach PTT Pro clients using PTT Pro messaging and vice versa. This includes the Windows PTT Pro Desktop client users who need to communicate with ZEMS users must use the ZEMS Web client.
ZEMS Web Client users are required to be OAuth enabled. Android and iOS users may be OAuth enabled but are not required to be.
ZEMS Webhooks have been validated with Microsoft Teams version 1.5.00.2164.
Twilio interoperability has been validated with SMS and WhatsApp.
Infobip interoperability has been validated with SMS and WhatsApp. Attachments are not supported in SMS and some of the attachment types are not supported in WhatsApp.
Existing IWG customers will be migrated to the ZEMS IWG by Zebra. Contact Zebra Support if you have questions.

Known Issues

None

Documentation

ZEMS documentation is available on the Zebra PTT Pro support site at https://www.zebra.com/us/en/support-downloads/software/productivity-apps/push-to-talk-pro.html. Documentation at this location includes the following:

MN-004513-03EN: ZEMS Customer Administration Guide
MN-004512-07EN: ZEMS Client User Guide

About Work Cloud Communications ZEMS

The Zebra Enterprise Messaging Service provides advanced messaging services to PTT Pro users, including sending messages to regions or corporate-wide, scheduling messages, seeing how many users have read the messages, integration with SMS, and other state-of-the-art messaging features.

Release History

Release 3.0.24404 offers the following features:

Exporting conversations to csv
Hide Contacts Tab based on customer configuration
Maintenance updates

Release 3.0.24309 offers the following features:

Improved Handling of User Sync
Maintenance Enhanced Zems Censorship Controls

Release 3.0.24305 offers the following features:

Improved User Identification in conversation history
Maintenance updates

Release 3.0.24101 offers the following features:

Support for the Message of the Day feature using the GCP publisher/subscriber model.
Implementation of a New API Endpoint to Retrieve the Most Recent User Messages
Enabling Customer Admin to Sync Users and Groups from Pttpro to Zems
Maintenance updates

Release 3.0.23305 offers the following features:

Improvement in message sending.
Support for Manager association using Profile Manager user import.
Maintenance updates

Release 3.0.23202 offers the following features:

Sending prioritized message
Infobip WhatsApp Support

Release 3.0.23106 offers the following features:

Infobip SMS support

Release 3.0.22406 offers the following features:

Interworking Gateway (IWG) Integration

Release 2.1.22307 of ZEMS offered the following features:

Twilio support
Improved security between client and server

Release 1.0.21 of ZEMS offered the following features:

Messaging to PTT Pro individual and group contacts
Seamless integration with PTT Pro clients
Attachments such as images, video, and audio
Broadcast messages to regions that span the enterprise
Teams messaging integration
Automatic sync of groups, users, and sites between PTT Pro and ZEMS

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