Home H1 User and Installation Manual
(AC Home UL 50A/40A)
This user and Installation manual describes how to use and install the charging station. You must carefully read the safety information before you start.
1. Product Introduction
This section covers the overview, parking list, technical specifications, and planning for installation.
Overview
The charger is depicted from various views:
- Front View: Shows the charger with numbered components: 1. RFID sensor position, 2. LED light strip, 3. Holster, 4. EV charging cable.
- Right View: Shows the charger with numbered component: 5. Product Label.
- Bottom View: Shows the charger with numbered components: 6. Anti-theft screw, 7. Bottom power cable inlet hole, 8. Bottom drill-out cable entry for data.
- Top View: Shows the charger with numbered component: 9. Top drill-out cable entry for power only.
- Inside Backplate: Shows the backplate with numbered components: 10. Wiring terminals (Live and Neutral), 11. Rear drill-out cable entry for power/data.
Parking List
Hardwired version includes:
- Charger (1 PC)
- Screw (M5*18mm) (2 PCS)
- Strain Relief (38mm) (1 PC)
- Power Conduit Plug (1 PC)
- Packing List (1 PC)
- Installation Guide (1 PC)
- T15 Torx Screwdriver (1 PC)
- Screw (ST5.5*40mm) (4 PCS)
- Screw waterproof rubber (4 PCS)
- Wall Anchor (8*40mm) (4 PCS)
- Power cable rubber (29mm) (2 PCS)
- Amperage Labels (1 PC)
- Charge Card (2 PCS)
NEMA Plug Version includes:
- Charger (1 PC)
- Screw (ST5.5*40mm) (3 PCS)
- Wall Anchor (8*40mm) (3 PCS)
- Packing List (1 PC)
- Charge Card (2 PCS)
- Wall Dock (1 PC)
- Screw (M5*10mm) (2 PCS)
- Amperage Labels (1 PC)
- Installation Guide (1 PC)
- T15 Torx Screwdriver (1 PC)
Technical Specification
| Category | Specification |
|---|---|
| Electrical | |
| Charging power | 12kW/50A (Hardwired version) 9.6kW/40A (NEMA Plug version) |
| Number of phases | Single phase |
| Voltage | 208/240 V AC |
| Grid frequency | 60 Hz |
| Connector type | SAE J1772/NACS |
| Meter | Built-in energy meter (±1 %) |
| General | |
| Dimension | 283*190*152mm |
| Weight | 2.8kg |
| Operating temperature | -40~50°C |
| Storage temperature | -40~85°C |
| Operating altitude | 4000m |
| Connectivity | WIFI 2.4G, 802.11b/g/n/ax, Bluetooth, RS485, RFID/NFC Reader, OCPP 1.6J and OCPP 2.0.1 |
| Interaction | Elecq App, LED Light strip showing the status of the charger, Sound effects and voice prompt |
| Protection | Integrated overload protection according to UL 2331-1, Built-in CCID(20mA AC) for ground fault protection according to UL 2331-2, Protection class: I, Higher surge protection level: supports 10kV/5kA, Degree of protection: Type 4, Impact resistance: IK10, Temperature sensors in all main contacts and critical components, Relay sticking detection triggers a trip to prevent electric shock accidents |
| Compliance | UL 2594, UL 2231-2, NEC article 625, UL 2231-1, UL 1998, CSA C22.2.NO.280 |
| Compliance Models | AU101: Home-UL-9.6kW-J1772-25ft-WiFi-Black AU102: Home-UL-9.6kW-NACS-25ft-WiFi-Black AU105: Home-UL-12kW-J1772-25ft-WiFi-Black AU106: Home-UL-12kW-NACS-25ft-WiFi-Black AU107: Home-UL-12kW-J1772-25ft-LTE-Black AU108: Home-UL-12kW-NACS-25ft-LTE-Black |
Planning the Installation
Location:
- Install your charger on a flat and vertical surface capable of supporting its weight (e.g., a finished wall or pedestal).
- Install your charger in a location that allows the charge cable to reach the vehicle charge port without putting strain on the cable.
- Install your charger in a location with ample clearance on all sides to allow the charge cable to loop around the unit and the charge handle to comfortably land in the side dock.
Tools required:
- 1. Power Drill
- 2. Multimeter
- 3. Tape Measure
- 4. Wire Stripper
- 5. Torque Driver
- 6. Drill Bit
- 7. Step bit
- 8. Hex Drive Bit
- 9. Pozidriv Bit
- 10. Level
Personal protective equipment:
- 1. Safety helmet
- 2. Insulated shoes
- 3. Protective gloves
2. Installation
Warning: Turn off the power before you begin the installation. Use extreme caution and follow instructions carefully.
NEMA Plug-in Installation
1. Opening
Press the buckle of the zip tie to loosen the zip tie on the bottom of the charger, and separate the wall dock and charger.
Step 1: Press down.
Step 2: Separate the components.
2. Wall dock mounting
Find the wall stud nearest to the NEMA outlet using a wall stud finder. Draw a vertical line and screw hole mark with the wall stud. Or find a flat and solid wall. Attach the wall dock to the mounting location by screwing two ST5.5 x 40 screws into the lower mounting holes. Tighten the screws using the screwdriver type PH2.
3. Attaching the charger
Attach the charger to the wall dock, slide the charger downwards. Screw two M5 x 10 screws into the hole at the bottom of the charger and tighten the screw to secure the charger.
Step 1: Align the charger with the wall dock.
Step 2: Slide the charger down.
Step 3: Secure with screws.
Hardwired Installation
1. Opening
Loosen the anti-theft screws and remove the front cover. Grasp the bottom of the Charge Core and push upwards with good force until the Charge Core disconnects.
Step 1: Loosen screws and remove cover.
Step 2: Grasp and push upwards.
Step 3: Disconnect the Charge Core.
2. Prepare Backplate for Wiring
The backplate comes with a default bottom entry hole. If you need to choose top entry or rear entry, a power drill and step bit is needed. Bottom entry hole size: 29mm.
- For top entry: Drill with a 29 mm step bit to prepare the backplate for fittings.
- For rear entry: Drill with a 29 mm or 35mm step bit to prepare the backplate for fittings.
3. Backplate mounting
Fix the backplate to a solid, non-perforated wall or structure with sufficient load-bearing capacity using the 4 wall screws provided in the mounting kit. Use suitable wall plugs for mounting and observe the local regulations for recommended installation height.
Cautions: The installation wall must cover the entire back of the product. The area should not be exposed to direct rain, direct sunlight or explosive gases. A physical barrier is recommended to protect the charger.
NOTE: If you are going to install multiple backplates, now would be a good time to mount them as well.
4. Wiring
Power cable wiring:
- Shorten the sealing plug to fit the cable. The hole should be slightly smaller to ensure a good seal.
- Route wiring into the selected entry point and through the service loop channel.
- Strip each wire, exposing 16mm of copper on each. If the cable has flexible conductors, then you must use ferrules on stranded wires to make the connection. Use correct tools to press them.
- Tighten the screw terminal with a torque of 5.1Nm (45.1lbf.in).
Wiring diagram shows: L1, L2, PE terminals; 2-6 AWG Cu 194°F(90°C) rating; Hex 5mm tool; 5.1Nm (45.1lbf.in) torque; Power Conduit Plug; 5/8 in (16 mm) hole size.
NOTE: If the bottom entry hole is not used, Power conduit plugs can be used to block the cable entry holes to ensure waterproof performance.
Ethernet cable wiring (Optional)
Step 1:
- Bottom entry: Cut open the cable sealing ring from the side and place it around the network cable. Then, pass the network cable through the bottom entry port.
- Rear entry: Pierce the rubber grommet and put the Ethernet cable through it. Make an RJ45 plug and connect it with the Ethernet cable.
Step 2: Plug the cable into the RJ45 port on the Charge Core as shown.
RS485 cable wiring (Optional)
RS485 communication cable, e.g., from an energy meter, is terminated on the rear of the Charge Core. Connections are labeled G, A, B.
5. Attaching
Warning: Insulation testing should be performed before a Charge Core is installed in the backplate. Testing the circuit insulation with the Charge Core installed in the backplate may damage the electronics or impact the reading negatively.
- Position the Charge Core to fit into the slots on the backplate located in the center of the installation.
- When the Charge Core is in the track, press it forcefully down until the edges of the charge core and backplate are flush.
6. Closing
- Hang the front cover at the top of the backplate and let it fall into place.
- Screw in the locking screw at the bottom of the charger to secure the front cover.
- If needed, it is possible to lock the Charge Core with a padlock.
3. Configuration
Basic process for first-time use of Elecq app:
- a. Register and log in to the APP with your mobile number or email.
- b. Add your charger: Navigate to the 'Add Charger' section.
- c. Add your charger by Bluetooth scanning, scanning QR codes, or entering PIN codes.
- d. Set up the WiFi network for your charger.
- e. Advanced settings: Configure startup mode, charging RFID cards, and mobile phone keys.
- f. Set charging schedule: Configure automatic charging schedules for weekdays and weekends based on personal habits.
- g. Set rate plan: Set your home rate plan to accurately track charging costs and manage scheduled/smart charging. Options include Fixed Pricing and Time-of-Use (TOU) Pricing.
- h. OCPP Server configuration: Upon completion of security settings, the interface will indicate a successful connection to the OCPP server via a secure WebSocket (wss) link.
4. User Interface
LED Description
| NO. | Charge status | Light mode |
|---|---|---|
| 1. | Booting up | Solid white for a few seconds and then solid cyan |
| 2. | Standby, waiting to plug in | Solid cyan |
| 3. | Plugged in, ready to start Charging | Solid green |
| 4. | Authentication Approved | Breathing green |
| 5. | Charging in Progress | Blue streaming from Left to Right |
| 6. | Discharging in Progress | Blue streaming from Right to Left |
| 7. | Charging finished (normal) | Solid green |
| 8. | Charging pause (normal) | Blinking blue |
| 9. | Charging pause (Alert) | Blinking yellow |
| 10. | Alert Triggered (Overtemperature or Other Recoverable Alarm) | Blinking yellow |
| 11. | Critical Alarm, Charger Unable to Operate Normally | Blinking red |
| 12. | Charger Unavailable | Solid yellow |
| 13. | Charger is upgrading | Yellow streaming from Left to Right |
| 14. | Pre-ordered | Breathing slowly blue |
5. Troubleshooting
| Symptom | Possible Cause | Solution |
|---|---|---|
| The indicator is off. | The power input cable is incorrectly connected | Connect cables according to the cable connection label. |
| The upstream circuit breaker Tripped | Turn the circuit breaker on. | |
| The power supply is abnormal | Contact an electrician to check the upstream input power cable. | |
| The charger has detected some kind of malfunction | Connect to the APP to view the fault code. | |
| The indicator is flashing red | Grounding fault, The earthing system is incorrectly set; The PE cable is not properly connected to the PE terminal of the charger | Contact the installer to check the earthing system set and PE cable wiring. |
| AC leakage fault, DC leakage fault, The charging power loop insulation is faulty; There was an electric shock; The leakage current of the car is too large | Restart the charger. If the fault persists, contact an electrician to check the wiring. Charge another vehicle that charges normally at other stations. If it charges successfully, contact the after-sales technical support for the vehicle that couldn't charge properly to check the vehicle. If it still doesn't charge, contact the charger's technical support. | |
| LN connect reverse fault | Contact an electrician to change the wiring. | |
| Phase loss fault, A phase fails in the three-phase input. | Contact an electrician to check whether the three-phase input voltage is within the normal range. | |
| Electronic lock fault, The electronic lock of the charger connector fails to lock or unlock | Check that the charging plug is properly plugged in. If the charging plug is locked and cannot be pulled out, restart the charging pile. If it still cannot be unlocked, contact after-sales maintenance personnel. | |
| Over temperature fault, High temperature detected; Over Current fault, The overcurrent alarm occurred three times consecutively. | Contact the installer to check whether the wiring of the power terminal is loose; Ensure the ambient temperature around the charger is in the allowed range. Increase the overcurrent protection threshold of the charger, provided the load on the line allows. | |
| The indicator is flashing yellow | The charger has detected some kind of alarm | Connect to the APP to view the alarm code. |
| Over voltage warning, Input overvoltage occurs | Check whether the input voltage is within the normal range. | |
| Under voltage warning, Input undervoltage occurs | Check whether the input voltage is within the normal range. | |
| Over current warning, Vehicle overcurrent detected | Reduce the vehicle's charge current setting. | |
| The charging card is not authorized | Bind the charging card to the charger. | |
| Charging cannot be started | The charging plug is not firmly inserted | Plug in tightly and the indicator turns green. |
| Some vehicles need to be turned off to charge | Turn off the vehicle. | |
| The vehicle is set for scheduled charging, and the scheduled time has not yet arrived | If you need to start charging immediately, cancel the vehicle's scheduled charging setting. | |
| The app fails to connect to the charger through WiFi | The wifi switch of the mobile phone is not turned on | Turned on the wifi switch. |
| Too far away from the charger, the wifi signal is weak | Get closer to the charger. | |
| The app fails to connect to the charger through BLE | The BLE switch of the mobile phone is not turned on | Turned on the wifi switch. |
| Too far away from the charger, the BLE signal is weak | Get closer to the charger. |
6. Software Update Policy
During the product life cycle, the product software will be continuously updated. Users can upgrade their device software by connecting to the Internet. After the product stops selling, the software update service will be maintained for more than 2 years. Before stopping the software service, an announcement will be issued on the website 6 months in advance.
