Hanshow Polaris-C Series Product Manual V1.0.0
Model: HS-ESL-EPDP001
STATEMENT
This document and all its contents are proprietary material of Hanshow Technology Co., Ltd. (Hanshow) and are protected by Chinese laws and international copyright conventions. Reproduction, transmission, disclosure, revision, modification, or any other use of this document or its contents, in any form or by any means, is prohibited without prior written authorization from Hanshow. Offenders will be liable for damages and subject to all remedies available to Hanshow under applicable laws.
NOTICE
Product purchases, services, or features are governed by the commercial contract and terms of Hanshow Technology Co., Ltd. Some products, services, or features described in this document may not be included in your purchase or use scope. Unless otherwise stated in the contract, Hanshow Technology Co., Ltd. makes no explicit or implied representations or warranties concerning the content of this document. The content of this document will be updated periodically due to product upgrades or other reasons. Unless otherwise agreed, this document serves as a usage guide, and all statements, information, and recommendations herein do not constitute any explicit or implied warranty.
ABOUT THE MANUAL
This document describes the Polaris-C series, including its features, specifications, packaging, and precautions. Please read this manual carefully before using the device for the first time and retain it for future reference or for the next owner. For issues during device operation or maintenance not covered in this manual, contact Hanshow Technical Customer Service Center (China: 400-0365-305; Netherlands: 0800-022-5037; Belgium: 0800-71-335; France: 0800-902-530; Thailand: 1800-011-185; Germany: 0800-182-7358; Australia: 0061-1800-953-008) for multi-channel technical services.
TARGET USERS
This document provides engineers with necessary data and guidelines for the Polaris-C series. Users should have basic knowledge of communication and networks. This manual is applicable for the following engineers:
- Testing Engineer
- Technical Support Engineer
- After Sales Engineer
- Installation Engineer
SYMBOL DESCRIPTION
| Icon | Description |
| △ | Information indicated with this icon requires special attention and importance. |
| □ | Information indicated with this icon provides explanations for better comprehension of the formal text. |
| [X-X] | Indicates a special noun definition is provided. |
EXPLANATION OF TERMS
| Acronym | Expanded form | Description |
| PriSmart | PriSmart Smart Retail System | Manages all store product data and issues price update commands, supporting multi-store management. |
| ESL-Working | ESL-Working System | Manages all APs and ESLs in a store. ESL-Working 3.0 and above supports multi-store management. |
| ESL Controller | ESL Controller | Also called AP, used for data interaction between ESL-Working and ESL Controller. |
| ESL | Electronic Shelf Label | Used for displaying product information like promotion information, price, and grade. |
1 Overview
The Polaris-C series represents the next generation of Electronic Shelf Labels (ESLs) developed by Hanshow Technology. This series utilizes electronic ink screens and operates on the 2.4 GHz wireless communication frequency band for functions such as price changes, page switching, and flashing lights. The Polaris-C series features an ultra-thin design, long lifespan, and high-definition visual effects, making it suitable for traditional retail, new retail, department stores, fashion, pharmaceutical & health, and cultural & entertainment sectors.
1.1 System architecture
The Hanshow ESL system comprises ESLs, ESL Controller (AP), ESL-Working, PriSmart, Database, Integration server, CloudMonitor, and Handheld Terminal (PDA). The ESLs display product information like name and price. The system architecture is illustrated in Figure 1-1, showing the interaction between these components across multiple stores.
Figure 1-1 Hanshow ESL system architecture: The diagram shows a system with multiple stores (Store A, Store B, Store N). Within each store, there's an Access Point and a Wi-Fi Base. ESLs, PAD PDAs, and Remote Controls connect wirelessly to the Access Point. The Access Point connects to the ESL-Working system. The ESL-Working system interacts with databases and receives data from an Integration server. The Integration server receives data from a Monitor System and PriSmart. PriSmart also interacts with the Database. A Customer ERP system interfaces with the Integration server.
1.2 Features
The Polaris-C series offers the following features:
- Available in 3 sizes: 1.6", 2.0", and 2.3".
- Display colors: Black, white, and red (BWR).
- Operating frequency band: 2,402 MHz ~ 2,480 MHz.
- IP5X waterproof and dustproof design.
- Built-in LED indicator: 7-color display for product searching, promotion reminders, out-of-stock alerts, and low power notifications.
- Supports multiple functions: associating/disassociating, updating, instant flashing, multi-page storage, page switching, geolocation, temperature collection.
- Supports AES-128 encryption.
- Supports wireless upgrades.
2 Product view
This chapter details the appearance and composition of the Polaris-C series.
2.1 Product appearance
Figure 2-1 shows the Polaris-C family of ESLs. Figure 2-2 and Table 2-1 describe the key areas of the Polaris-C ESL.
Figure 2-1 Polaris-C family: An image displays four Hanshow ESLs on a white surface. From left to right, they show "Bluetooth Projector €429", "Wireless Gaming Controller €35,99", "USB Drive €11,99", and another "USB Drive €11,99".
Figure 2-2 Polaris-C Key Area Diagram: A diagram shows the front and back of a Hanshow Polaris-C ESL. Arrows point to specific areas:
| No. | Name | Description |
| 1 | Display area | Supports BWR display on E-ink screen. Flexibly displays text, numbers, images, barcodes, QR codes, and product information like name, price, origin, unit, grade, phone number, barcode, and QR code. Supports customized display position and font size. Supports 8-page storage and page switching. |
| 2 | Barcode area | An 18-digit barcode used for product association and maintenance. |
| 3 | Nameplate | Product information mark, including model, origin, and certifications (e.g., CE, FCC). |
| 4 | LED indicator | Supports 7-color flashing. |
2.2 Dimensions
This section provides the dimensions for the Polaris-C series ESLs.
Figure 2-3 1.6" dimension: Technical drawings showing the top, side, and front views of a 1.6" ESL with dimensions labeled. The overall dimensions are approximately 42.9mm x 39.2mm x 9.5mm. The active display area is approximately 28mm x 27.2mm.
Figure 2-4 2.0" dimension: Technical drawings showing the top, side, and front views of a 2.0" ESL with dimensions labeled. The overall dimensions are approximately 58.9mm x 36.3mm x 9.5mm. The active display area is approximately 43.2mm x 23.5mm.
Figure 2-5 2.3" dimension: Technical drawings showing the top, side, and front views of a 2.3" ESL with dimensions labeled. The overall dimensions are approximately 66.5mm x 36.8mm x 9.5mm. The active display area is approximately 50.8mm x 24.0mm.
3 Hardware performance
3.1 Specifications
Table 3-1 lists the specifications for the Polaris-C series ESLs.
| Name | Dimensions (mm * mm * mm) | Active Display Area | Size (inch) | Resolution (pixel) | DPI | Display Color | Viewing Angle | Battery Life | Page Switch | Protection Level | Operating Temperature (°C) | Storage Temperature (°C) | Humidity (%RH) |
| 1.6" | 42.9 * 39.2 * 9.5 | 28 * 27.2 | 1.6 | 200 * 200 | 183 | BWR | Nearly 180 degrees | 8 years | 8 pages | IP5X | 0-40 | 0-40 | 45-65 |
| 2.0" | 58.9 * 36.3 * 9.5 | 43.2 * 23.5 | 2.0 | 128 * 250 | 144 | BWR | Nearly 180 degrees | 8 years | 8 pages | IP5X | 0-40 | 0-40 | 45-65 |
| 2.3" | 66.5 * 36.8 * 9.5 | 50.8 * 24.0 | 2.3 | 122 * 250 | 125 | BWR | Nearly 180 degrees | 8 years | 8 pages | IP5X | 0-40 | 0-40 | 45-65 |
Notes:
- [3-1]: Resolution and DPI may vary based on the screen supplier.
- [3-2]: Battery life is calculated based on updating once daily for the specified sizes.
- [3-3]: Room-temperature ESLs operate between 0°C and 40°C. Low temperatures (0°C to 10°C) may significantly impact ESL lifespan.
3.2 Identifying your ESLs
The naming convention for Polaris-C series ESLs is as follows:
Polaris-XXX Y
- Product Family: Polaris Series
- Display Size:
- 160: 1.6 inch
- 200: 2.0 inch
- 230: 2.3 inch
- Display Type: R: BWR (Black, White, Red)
Figure 3-1 Naming rules for Polaris-C series: This illustrates the naming structure.
3.3 Product nameplate
Figure 3-2 shows the nameplate of the Polaris-C series, using the Polaris-C-200R as an example. The nameplate includes the model number, Made in China, FCC ID, CE and other certifications, and the Hanshow Technology Co., Ltd. branding. Each ESL has a unique S/N number; the label information may vary.
Figure 3-2 Nameplate of Polaris-C Product: The image displays the back of an ESL with the Hanshow logo, model information (Model: Polaris-C-200R, Made in China), FCC ID (2AYMH-POLARIS-C-200), CE logo, other certification marks, and the manufacturer's name.
4 Packaging and accessories
This chapter describes the packaging and accessories for the Polaris-C series.
4.1 Packaging
Table 4-1 details the packaging quantities and dimensions for the Polaris-C family.
| Screen size (inch) | ESL QTY per inner box (pcs) | Num. of Inner Boxes (PCs) | ESL QTY per Box (PCs) | Inner Box Dimensions (mm) | Total (pcs) |
| 1.6 | 35 | 8 | 700 | 354*53*47 | 372*255*242 |
| 2.0 | 35 | 15 | 525 | 354*68*45 | 372*247*236 |
| 2.3 | 25 | 14 | 350 | 364*89*49 | 373*282*211 |
Figure 4-1 Polaris-C family packaging: The image shows an inner box containing multiple ESLs and an outer box composed of multiple inner boxes.
4.2 Product accessories
Table 4-1 lists common accessories for the Polaris-C series.
| Accessory | Image Description |
| Guide rail | An image shows a plastic guide rail designed to hold an ESL on a shelf edge. |
| Table stand | An image shows a plastic stand for placing an ESL on a flat surface like a table. |
| T-hook | An image shows a T-shaped hook for attaching an ESL to wire shelving or fences. |
| Basket clip | An image shows a clip designed to attach an ESL to a shopping basket or other similar fixtures. |
5 Application scenarios
The Polaris-C series ESLs are suitable for various zones and shelves in hypermarkets, supermarkets, and retail stores. They can be applied to different fixtures including:
- Shelves
- Hooks
- Fences
- Tables
6 Precautions
Please observe the following precautions during transportation and use of the Polaris-C series.
6.1 Transportation considerations
- Ensure ESLs do not get wet during transportation to prevent damage to electronic components.
- Avoid compressing the ESLs during transportation to prevent screen damage.
- Maintain an environmental temperature not exceeding 40°C during transportation.
6.2 Precautions for use
- ESLs perform best in a normal operating and storage environment: 0°C ~ 40°C, 45% ~ 65% RH.
- Keep ESLs within the specified temperature range to avoid screen damage and shortened battery life.
- Output capacity degrades at low temperatures.
- Frequent communication or updates may shorten battery life.
- Avoid dropping or tossing ESLs.
- Do not disassemble ESLs without authorization.
- Do not disassemble ESL batteries.
- Do not scratch ESL bodies with sharp objects.
- Use dedicated Hanshow Polaris-C disassembly tools when disassembling.
- Mineral substances in rainwater, moisture, or liquids can corrode electronic circuits. Avoid exposing the product to water.
- Regularly clean the ESL to maintain its appearance.
- Promptly clean any cosmetics, perfumes, organic solvents, or similar substances from the ESL exterior or surface to prevent affecting the screen display and causing permanent damage to the casing and lens.
- Do not use chemical cleaners to wipe the screen.
- Avoid direct exposure to sunlight or incandescent light.
- Do not install the ESL in a strong magnetic environment.
- Do not place the ESL near fire sources or throw it into fire.
- Avoid placing the ESL near heating kitchen appliances (e.g., stove or microwave).
- The ESL system uses the 2.4 GHz frequency band for wireless communication. Its performance may be affected by interference from other wireless systems in the same band (e.g., Wi-Fi, Bluetooth, Zigbee).
7 IC statement
This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
French translation: Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
8 UKCA statement
All products of the Polaris-C series comply with UK Conformity Assessed (UKCA) standards. Polaris-C products include 1.6", 2.0" and 2.3" models.
Figure 8-1 UKCA marking: The image shows the UKCA logo.
9 FCC ID warning
9.1 Warning for nameplate
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
9.2 Warning for product manual
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Global Leader of Electronic Shelf Labels & Digital Store Solutions | Hanshow
