Thank You for Shopping with Shade Station
We hope you will be happy with your purchase. However, if you are not completely satisfied with your order, simply return the item(s) to us in their original condition (excluding bespoke items) with all the manufacturers packaging within 14 days of delivery.
Shade Station
YOU'LL LIKE WHAT YOU SEE
Returns Information
Returns Address
By Royal Mail Only
Shade Station
PO Box 622
Bury
BL8 9NY
info@shadestation.co.uk
Telephone
(+44) 0344 848 7878
VAT Registration Number
448792247
Product Returns
- All returns are processed according to our returns policy and your statutory rights.
- If you would like an exchange, then please complete the "Refund or exchange" column, with the desired product(s).
- For full terms and conditions regarding returns please see www.shadestation.co.uk/terms.php.
- We aim to process returns within 7 working days of our receipt.
Items for Return
| Product code | Refund or exchange | Item(s) to exchange for |
|---|---|---|
Important Note
It is your responsibility to ensure that the goods are returned to us in original condition with all the manufacturers packaging, instructions and guarantee booklet. Failure to include these will result in a delay in processing your return.
Your Return Steps
- Package the articles carefully.
- Use a trackable, insured method to return the item(s).
- Retain the tracking number for your records.
Returns Policy Details
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any non-bespoke item purchased from Shade Station for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods.
Gift wrap costs are non-refundable.
Return or Exchange an Item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt (excluding custom made items which are non-returnable unless faulty). We will issue a refund on receipt, or exchange the item for a different model/colour if preferred.
Please Note
Upon receipt of your order, please check that the goods are in perfect condition and notify us straight away if there is a problem. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If you receive your item in a faulty condition, you must notify us in writing within 7 days of receipt of the product. Please email to info@shadestation.co.uk, quote your name and order number and include images of the fault. We will then advise on how to proceed with the return.
Shade Station does not pay returns postage unless an item is the wrong item or faulty. Please keep a copy of your postage receipt to claim this back.
Please send all returns via Royal Mail to Shade Station, PO Box 622, Bury, BL8 9NY.
Faulty Item
If you receive your item in a faulty condition, you must notify us in writing within 7 days of receipt of the product. Please email to info@shadestation.co.uk. Quote your name and order number and include images of the fault. We will then advise on how to proceed with the return.
I Received the Wrong Item
If the item you received is not what you originally ordered, please email to info@shadestation.co.uk quoting your name and order number and the model number and image of the item that you have received. We will then advise on how to proceed with the return. This returns policy does not affect your statutory rights.
What is Covered Under Your Manufacturer's Warranty
Watches
During the warranty period, the watch movement, hands and dial are the only components covered under the warranty.
Sunglasses/Glasses
During the warranty period, sunglasses are covered for manufacturers defects. Alteration or misuse will void the warranty. Use only mild soap and water to clean your sunglasses; use only the supplied cloth or a non-abrasive cloth to wipe.
Shade Station has the right to repair, replace, or credit an item if it proves to be defective in material or workmanship under normal use as determined by the manufacturer.
What is Not Covered
Watches
- Any defects in materials and workmanship of battery, case, strap or bracelet.
- Damage resulting from improper handling, lack of care, accidents or normal wear and tear.
- Water damage unless marked water resistant (note: crown must be screwed into the case to assure water resistance).
Sunglasses/Glasses
- Any scratches on lenses or frames.
- Damage resulting from improper handling, lack of care, accidents or normal wear and tear.
If you are in any doubt as to what is covered by the manufacturer's warranty, please refer to the warranty leaflet enclosed with your product.
